sample report: global online payment methods: full year 2014

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RESEARCH ON INTERNATIONAL MARKETS

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March 2015



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PREFACE

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Methodology (1 of 2)

This report includes the results of secondary market research: By using various sources we ensure maximum objectivity for all obtained data.

As a result companies get a precise and unbiased impression of the market situation.

Cross referencing of data was conducted in order to ensure validity and reliability.

This report contains a Management Summary, summarizing the main information provided in each chapter.

Besides providing information on the specific topic, every chart contains an Action Title, which summarizes the main statement of the chart and

a Sub Title, which gives information about the country, the topic, the unit or currency, and the time period the data on the chart refers to.

Furthermore, the source of information and its release date are provided on every chart. It is possible that the information included in one chart

is derived from several sources. Then, all sources are mentioned on the chart.

This report also includes rankings. Within these rankings, it is possible that the total amount adds up to more than 100%. If this is the case,

multiple answers were possible, and this is then mentioned in the note of the chart.

If available, additional information about the data collection, for example the time of survey and number of people asked, is provided in the form

of a note. In some cases, the note (also) contains additional information needed to fully understand the contents of the respective data.

When providing information about amounts of money, local currencies were mostly used. When referencing them in the Action Title, the EUR

values are also provided in brackets. The conversions are always made using the average currency exchange rate for the respective time

period. Should the currency figure be in the future, the average exchange rate of the past 12 months is used.

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Methodology (2 of 2)

The Global Online Payment Methods report by yStats.com is produced in a holistic approach to contain relevant information about

methods, trends, transaction volumes, users and important player news in online payment market worldwide.

This report covers the global online payment market. It takes into account a wide definition of online payment, including payment methods used

in B2C E-Commerce and mobile payment.

All major countries are covered, while data availability varied across the markets.

Countries are grouped by regions, with regions presented in the descending order of B2C E-Commerce sales. Within each region, the countries

are also ranked by sales. Besides country and regional data, information about global development is also included.

Depending on data availability, the following types of market information are included: the most used payment methods in B2C E-Commerce,

number and volume of online and mobile payment transactions, information about online and mobile payment users and about E-Commerce

payment fraud. Not all the mentioned types of information are available for each of the covered countries. For the leading country or countries in

each region, also online and mobile payment trends and news about major players, such as payment providers, banks and retailers are

presented.

The report includes the data, mostly published last year. The exact date of publication of the source is stated on each chart. The time period

which the data refers to differs by source.

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The following expressions and definitions are used in this Online Payment Methods Report:

Online Payment:

Transfer of money made over the Internet following a consumer’s payment command, includes payments for product and service purchase in E-

Commerce and M-Commerce.

Mobile Payment:

Wide definition of mobile payments includes payments made in M-Commerce and payments made in-store via QR code scanning and NFC

technology.

Alternative Payments:

Generally refers to payment methods other than credit card or bank card payments. Widely defined, alternative online payment methods include

bank transfers and direct debit, digital wallets, pre-paid cards and private label cards, invoice, and digital currency. May also include cash on

delivery and card schemes by local companies other than global card brands.

Digital Wallet:

Also known as E-Wallet. A prepaid digital account, allowing users to store money and use it in online or mobile transactions.

NFC:

Near Field Communication, a set of standards for smartphones and similar devices to create radio communication by bringing them close together

or having them touch each other. In that way, contactless data exchange and transactions can take place.

E-Money:

Short for electronic money. Money which is exchanged electronically using digitally stored values.

E-Commerce:

This term means the sale of products (and services) through electronic transactions.

M-Commerce:

M-Commerce, also called “Mobile Commerce”, means the sale of products (and services) through transactions via mobile devices.

Definitions

Note: specific definitions used by the sources were put on corresponding charts, where available



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Table of Contents (1 of 15)

1. Management Summary

2. Global Developments

• Online and Mobile Payment Trends and News about Players, H2 2014

• Online Payment Overview and Trends, H1 2014

• Value of Digital Payments, in USD trillion, 2014e & 2019f

• Value of B2C E-Commerce Payment Transactions, by Method, in USD billion, and in % CAGR, 2012 & 2017f

• Number of B2C E-Commerce Payment Transactions, in billions, 2011 - 2015f

• Number of Mobile Payment Transactions, by Bank and Non-Bank, in billions, 2011 - 2015f

• Value of Mobile Payments, in USD billion, 2013 & 2014f

• Mobile Wallet Market Value, in USD billion, 2012 & 2018f

• Number of NFC Payment Users, in millions, 2014e & 2019f

• Share of Consumers who Used Mobile Payment In-Store or in Online Shopping, by Selected Countries, 2014e

• Breakdown of Mobile Wallet Usage and Attitude Among Users in Advanced Markets, in % of Respondents, 3 Months to March 2014

• Major Concerns about Online Shopping, in % of Online Shoppers, May 2014

• Reasons for Not Shopping Online, in % of Consumers who Do Not Shop Online, 2012 & 2013

• Share of Consumers who Do Not Shop Online Because of Lack of Trust to Online Payment Methods, by Selected Countries, in %, 2013

• Payment-Related Reasons for Not Shopping Online More Often, Compared to Other Reasons, in % of Online Shoppers Who Buy Online Less

than Once a Month, by Selected Countries, September 2013

• Payment Methods Perceived to be Safest, incl. Online, in % of Consumers, by Age Group, June 2014

3. North America

3.1 USA



• Online Retail Payment Market Value, in USD Billion, 2011 – 2013

• Breakdown of B2C E-Commerce Payments, by Method, in %, 2013

• Breakdown of Payment Methods Preferred in B2C E-Commerce, in % of Online Shoppers Who Own and Use Debit and Credit Cards, 2014

• Breakdown of Preferred Payment Methods in B2C E-Commerce, in %, by Desktop Buyers, Tablet Buyers and Mobile Buyers, Q2 2013

• Importance of Factors at Checkout, incl. Payment Options, March 2014



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3. North America (cont.)

3.1. USA

• Reasons for Abandoning Shopping Cart, incl. Payment Options, March 2014

• Proximity Mobile Payment Transaction Value, in USD billion and in % Year-on-Year Change, 2013-2018f

• Value of Mobile Payments Market, in USD billion, 2014 & 2019

• Breakdown of M-Commerce Payments, by Table and Mobile Phone, in % and in USD billion, 2013

• Methods Used in Mobile Payments, in % of Mobile Payment Users, 2013

• Usage of Mobile Payments, by Service Provider, in % of Individuals, 2013

• Usage of Mobile Banking and Mobile Payment, in % of Individuals, 2013

• Breakdown of Mobile Payment Usage and Attitude, in % of Internet Users, August 2014

• Breakdown of Mobile Payment Users, by Age and Gender, in %, Q2 2014

• Types of Mobile Payments Used, in % of Mobile Payment Users, by Used on Smartphone and on Tablet, Q2 2014

• Purposes of Using Peer-to-Peer Payment App, in % of Users, Q2 2014

• Breakdown of Awareness and Usage of Digital Wallets, in % of Adults, June 2014

• Share of Purchases Made with Digital Wallets, by Product Categories, in %, June 2014

• Breakdown Typical Amount Spent on Digital Wallet Transactions, in % of Digital Wallet Users, June 2014

• Digital Wallets Used, by Brand, in % of Digital Wallet Users, June 2014

• Share of Fraud Losses on Total Revenue, in %, by Merchant Types, May 2013 & March 2014

• Breakdown of E-Commerce Fraud, by Fraud Methods, in %, 12 Months to March 2014

• Awareness of Established Fraud Solutions, in % of Large E-Commerce Merchants, March 2014

3.2. Canada

• Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, February 2014

• Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2010 & 2012

• Online Storage of Cards with Merchants, by Merchant, in % of Consumers, February 2014

• Most Important Mobile Phone Enhancements Relating to Mobile Payment or Mobile Banking, in % of Consumers, February 2014

• Share of Consumers who Used Mobile Payment In-Store or in Online Shopping, 6 Months to November 2014

• Breakdown of Purchases Made with Mobile Payment, by In-Store and Online Purchases, in%, 6 Months to November 2014

• Share of Consumers who Used Mobile Payment, by On-to-Go Purchase and In-Store Purchase, September 2014

• Perception of Mobile Payments, in % of Consumers, 6 Months to November 2014



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4. Asia-Pacific

4.1. Regional

• Breakdown of Preferred Payment Methods, incl. Electronic Payment, in % of Consumers, by Selected Countries, September 2013

• Breakdown of Readiness to Shop Online Using Smartphone or Tablet with Payment Card Details Stored Safely on the Device, in %, by

Selected Countries, September 2013

4.2. China



• Payment Methods to be Used During Double 11 E-Commerce Sales, 2014

• Breakdown of Preferred Payment Methods in Cross-Border B2C E-Commerce, in % of Online Shoppers, 2013

• Turnover of Third-Party Online Payment Market, in CNY trillion and in % Year-on-Year Change,

• Q2 2013 - Q2 2014

• Turnover of Third-Party Online Payment Transactions, by Transactions with Merchants and Transactions Redirected to Banks, in CNY billion

and in % Change, Q3 2013 - Q3 2014

• Number of Online Payment Users, in millions and in % Share of Internet Users, December 2012, December 2013 & June 2014

• Breakdown of Third-Party Online Payment Market, by Providers, in %, 2013

• Breakdown of Third-Party Online Payment Market, by Providers, in %, Q2 2014

• Number of Mobile Payment Users, in millions and in % Share of Mobile Internet Users, December 2012, December 2013 & June 2014

• Breakdown of Mobile Payment Users by Age Group, in %, 2013 & 2014

• Most Important Factors in Mobile Payments, in % of Mobile Payment Users, by Gender, June 2014

• Breakdown of Security Measures Used in Mobile Payment, in % of Mobile Payment Users, Q2 2014

• Recognition of Mobile Payment Security Brands, in % of Mobile Payment Users, Q2 2014

• Turnover of Third-Party Mobile Payment, in CNY billion, and in % Quarter-on-Quarter Change, Q1 2013- Q2 2014

• Breakdown of Third-Party Mobile Payment, by Purpose, in %, Q2 2014

• Mobile Payment Transaction Value, in CNY billion, 2012 & 2013

• Breakdown of Third-Party Mobile Payment Market, by Providers, in %, 2013

• Breakdown of Third-Party Mobile Payment Market, by Providers, in %, Q2 2014

• Top 5 Online Payment Mobile Apps, by Number of Average Monthly Users, in millions, September 2014



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4. Asia-Pacific (cont.)

4.3. Japan


• Online and Mobile Trends and News about Players, H1 2014

• Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, January 2014

• Purposes of Using Credit Cards, incl. Online Shopping, in % of Consumers Who Use Credit Card More than Once a Month, June 2014

• Breakdown of Electronic Cash Usage, in % of Consumers, February 2014

• Usage of Electronic Money, by Type, in % of Internet Users, September 2014

• Usage of Prepaid Electronic Money, by Provider, in % of Internet Users, September 2014

4.4. South Korea



• Breakdown of E-Commerce Sales by Payment Method, in %, 2012 & 2013

• Breakdown of Experience with Online Payment Using Computer, by Age Group, in %, 2013

• Breakdown of Experience with Online Payment Using Smartphone, by Age Group, in %, 2013

• Reasons for Not Paying Online, by Score, by PC Users and Smartphone Users, 2013

• Daily Averages of Value and Number of Fund Transfers in E-Commerce, in thousand Transactions and in KRW billion, 2010 – 2013

• Value of Mobile Payments Market, in KRW billion, Q1 2013 - Q2 2014

• Share of Mobile Payments on Total Online Shopping Payments, in %, Q2 2014

4.5. Australia

• Breakdown of Number and Value of Domestic Online Payments, by Method, and Annual Growth, in %, 2013/2014

• Breakdown of Number and Value of Consumer Payments, by Method, incl. Online, in %, 2010 & 2013

• Breakdown of Payments for Remote Purchases, by Channel, in % of Remote Purchases, 2013

• Median Value of Payments for Remote Purchases, by Channel, in AUD, 2013

• Main Purposes of Credit Card Usage, incl. Online Shopping, in % of Credit Card Owners, June 2014

• Value of Card Not Present Fraud, in AUD million and in % of Total Card Fraud, 2008 - 2013

• Share of Contactless Payments on Total Card Payments at POS, by Credit Card and Debit Card Payments, in %, 2013

• Breakdown of Preference Payments Types, incl. Mobile, in % of Credit Card Owners, June 2014



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4.6. India

• Breakdown of B2C E-Commerce Payments, by Method, in %, 2013 & 2016f

• Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, May 2014

• Breakdown of Most Important Factors in Online Shopping, incl. Payment Security, in % of Online Shoppers, May 2014

• Share of Online Payment on Total Credit Card Spending, in %, 2013

• Awareness of Mobile Money, by Demographic Group, in % of Individuals in Each Group, January 2014

• Awareness of Mobile Money Services, by Brand, in % of Individuals, January 2014

4.7. Indonesia

• Payment Methods Preferred in B2C E-Commerce, in % of Online Shoppers, 2013

• Concerns about Online Shopping, incl. Lack of Trust to Credit Card Payments Online, in % of Consumers, March 2014

• Breakdown of Used Online Payment Methods, in % of Online Payment Users, 2013

4.8. Malaysia

• Most Used Online Payment Methods, in % of Online Shoppers, 2013

• Share of Internet Fraud on Total Value of Credit Card Fraud, in % and in MYR million, 2013

4.9. Thailand

• Value and Volume of Online Payment, in THB billion and in millions, by Bank, Non-Bank and Total, 2010 - 2013 & H1 2014

• Value and Volume of Mobile Payment, in THB billion and in millions, by Bank, Non-Bank and Total, 2010 – 2013

4.10. Vietnam

• Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2013

• Breakdown of Used Online Payment Service Providers, in % of E-Commerce Companies, 2013

4.11. Pakistan

• Breakdown of Payment Methods Most Used in E-Commerce, in % of Online Shoppers, 2013e

• Payment Methods Used in E-Commerce, in % of Frequent Online Shoppers in Urban Areas, 2013



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4.11. Pakistan (cont.)

• Payment Methods Used in E-Commerce, in % of Frequent Online Shoppers in Urban Areas, by Income Groups, 2013

• Payment Methods Offered by Selected E-Commerce Websites, May 2014

• Share of Mobile Phone Owners Who Use Their Devices Regularly to Send or Receive Payments, in %, Spring 2013

5. Europe

5.1. Regional

• Breakdown of Payment Methods Most Preferred in B2C E-Commerce, in % of Online Shoppers, by Selected Countries and Sub-Regions,

2013

• Payment-Related Reasons for Not Shopping Online More Often, Compared to Other Reasons, in % of Online Shoppers Who Buy Less than

Once a Month, by Selected Countries, September 2013

• Share of Internet Users who are Concerned about Security of Online Payments in Online Banking and Online Shopping in the EU, by

Country, June 2013 & March 2012

5.2. Western Europe

5.2.1. UK




• Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, by Gender, 2014

• Popular Methods to Pay Online, in % of Consumers, August 2014

• Major Reasons for Abandoning Online Shopping Cart, in % of Consumers who Abandoned Online Shopping Carts, August 2014

• Online Card Payment Fraud, in GBP million, by Fraud Against UK-Based Online Retailers and Overseas-Based Online Retailers, 2012 &

2013e

• Mobile Payments Conducted, by Type, in % of Internet Users, by Age Group, 12 Month to July 2014

• Interest in Using Mobile Payments, in % of Internet Users Who Do Not Use Mobile Payments, by Age Group, July 2014

• Number of Cards with Contactless Payment Functionality, in millions, December 2012, December 2013 & June 2014



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5. Europe (cont.)

5.2. Western Europe (cont.)

5.2.1. UK (cont.)

• Number of Bank-Owned Terminals with Contactless Payment Functionality, in thousands, December 2012, December 2013 & June 2014

• Number and Value of Contactless Card Transactions, in GBP million and million transactions, by Debit and Credit/Charge Card, and in %

Growth, June 2014

5.2.2. Germany



• Breakdown of B2C E-Commerce Sales by Payment Methods, 2012 & 2013

• Breakdown of Interactive Retail Sales* by Payment Methods, in EUR million and in %, 2012 & 2013

• Breakdown of Payment Methods Used to Buy Digital Goods, in %, by Age Groups and Total, 2013

• Top 3 Most Used Payment Methods in B2C E-Commerce, in % of Online Shoppers, Compared to Austria and Switzerland, 2013

• Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, 2013

• Offered Payment Methods in B2C E-Commerce, in % of Online Shops, 2013

• Most Secure Payment Methods in B2C E-Commerce, in % of Online Shoppers, 2013

• Breakdown of the Importance of Factors in Online Shopping, Incl. Payment, in % of Online Shoppers, January 2014

• Reasons for Abandoning Online Shopping Cart, in % of Internet Users, June 2014

• Usage of Additional Charges for Selected Payment Methods, in % of Online Merchants, 2012 - 2014

• Perception of Payment Method Costs, in % of Online Merchants Offering the Method, June 2014

• Breakdown of Payment Method Processing, by Own Processing and Processing Through Payment Service Provider, in % of Online

Merchants Offering the Method, June 2014

• Usage of Payment Risk Check, by Payment Method and by External and Internal Risk Check, in % of Online Merchants, June 2014

• Average Order Value, by Payment Method, in EUR, June 2014

• Used Payment Methods in M-Commerce, in % of Mobile Shoppers, 2013

• Most Important Factors in M-Commerce, incl. Mobile Payment Security, in % of Online Shoppers, 2013

• Number of Mobile Payment Users, in thousands, 2014e & 2020f

• Breakdown of Mobile Payment App Usage, by Current Usage and Potential Usage, in % of Internet Users, June 2014

• Breakdown of NFC Payment Usage, by Current Usage and Potential Usage, in % of Internet Users, June 2014



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5. Europe (cont.)


5.2.3. France


• Payment Methods Most Used in B2C E-Commerce, in % of Online Shoppers, Q1 2014

• Value of Card Fraud in Domestic E-Commerce Transactions, in EUR million, and Fraud Rate, in % of Transactions, 2009 – 2013

• Share of 3D Secure Transactions on Total Online Card Payments, in %, April 2011 - April 2014

• Number of Retail Stores with Contactless Payment Terminals, in thousands, and in % Penetration Rate, March 2014 - September 2014

• Number of Cards with Contactless Payment Functionality, in millions, and in % Penetration Rate, March 2014 - September 2014

• Share of Consumers Who Made Payments with Mobile Phone in Store, in %, September 2014

• Interest in Making In-Store Payments with Mobile Phone in the Future, in % of Smartphone Owners Who Have Not Made Payments with

Mobile Phone in Store, in %, September 2014

• Places for Perspective Usage of Mobile Payments, in % Smartphone Users who Have not Made Mobile Payments in Store, September 2014

5.2.4. Spain

• Breakdown of B2C E-Commerce Purchases, by Selected Payment Methods, in %, 2014e

• Most Used Payment Methods in B2C E-Commerce, in % of Online Shoppers, 2012 & 2013

• Payment Systems in B2C E-Commerce, in % of Online Merchants, February 2014

• Reason for Abandoning Mobile Shopping Cart, in % of Mobile Shoppers, July 2014

• Breakdown of Intention to Use Mobile Payments, in % of Consumers, July 2014

5.2.5. Italy

• Breakdown of B2C E-Commerce Sales, by Payment Methods, in %, 2012 - 2014f

• Value of B2C E-Commerce Payments, by Credit Card and Others, in EUR million, August 2013 - August 2014

• Number of Cards and POS with Contactless Payment Functionality, in thousands, 2013

• Breakdown of Attitude to Mobile Proximity Payment, in % of Mobile Internet Users, 2014e

• Breakdown of Attitude to Mobile Wallet, in % of Mobile Internet Users, 2014e

• Breakdown of Most Trusted Providers of Mobile Wallet, in % of Mobile Internet Users who Are Interested in Using Mobile Wallets, 2014e



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5. Europe (cont.)


5.2.6. Netherlands

• Breakdown of B2C E-Commerce Payments, by Payment Method, in %, H1 2014

• Breakdown of B2C E-Commerce Payments by Method, by Shopping Channel, in %, H1 2014

• Breakdown of B2C E-Commerce Transactions by Payment Methods, in %, 2012/2013

5.2.7. Belgium

• Payment Methods Offered in B2C E-Commerce, in % of Online Merchants, 2012 & 2013

• Payment Methods Offered in M-Commerce via Smartphones, in % of M-Commerce Merchants, 2013

5.2.8. Sweden

• Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, January 2014

• Breakdown of the Preferred Payment Methods in B2C E-Commerce and M-Commerce, in %, Q3 2013

• Breakdown of the Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, Q3 2012 & Q4 2013

5.2.9. Denmark



• Breakdown of the Last B2C E-Commerce Purchase by Payment Methods, in % of Online Shoppers, 2013

• Breakdown of Credit/Debit Card Payment for the Last B2C E-Commerce Purchase, by Card Brands, in %, 2013

5.2.10. Finland



5.2.11. Norway





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5. Europe (cont.)


5.2.12. Switzerland




5.2.13. Austria

• Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, 2006 & 2013




5.3. Eastern Europe

5.3.1. Russia




• Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, by Gender and Location, 2013

• Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2010 – 2013

• Breakdown of Usage of Online Payment, by Frequency, and Breakdown of Intention to Use Online Payment in the Future, in % of Internet

Users, February 2014

• Purposes of Using Online Payment, in % of Online Payment Users, 12 Months to February 2014

• Knowledge and Usage of Non-Cash Payment Methods, incl. Online, in % of Internet Users in Large Cities, Ranked by Usage, April 2014

• Knowledge and Usage of E-Wallet Services, incl. Online, in % of Internet Users in Large Cities, Ranked by Usage, April 2014

• Share of Attempted Fraud Transactions in E-Commerce, by Sector, 2013

• The Share of Actual Fraudulent Transactions on E-Commerce Payments with Cards, 2013

• Breakdown of Online Fraud Losses, by Fraud Type, in % and in USD million, 2011 & 2012



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5. Europe (cont.)

5.3. Eastern Europe (cont.)

5.3.1. Russia (cont.)

• Devices Used to Make Online Payment, in % of Online Payment Users, 12 Months to February 2014

• Penetration of Users Paying Online via Mobile Devices, by Age Group and Gender, in % of Online Payment Users in the Relevant Group, 12

Months to February 2014

• Penetration of Users Paying Online via Mobile Devices, by Household Income and City Size, in % of Online Payment Users in the Relevant

Group, 12 Months to February 2014

• Purposes of Making Online Payments via Mobile Devices, by Rank, 12 Months to February 2014

5.3.2. Turkey

• Breakdown of Most Used Payment Methods in B2C E-Commerce, in % of Online Shoppers, 2012

• Number and Value of Domestic E-Commerce Transactions with Cards, in millions and in TRY billion, Q1 2012 - Q3 2014

• Number and Value of Cross-Border E-Commerce Transactions with Cards, in millions and in TRY million, Q1 2012 - Q3 2014

• Major Payment Methods Used in B2C E-Commerce, by Rank, 2014e

5.3.3. Poland

• Breakdown of Payment Methods Most Used in B2C E-Commerce, in % of Online Shoppers, March 2014

5.3.4. Greece

• Payment Methods Most Offered in B2C E-Commerce, in % of Online Shops, H1 2014

5.3.5. Czech Republic

• Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, by Gender and Age Group, Q2 2013


• Breakdown of Online Bank Card Payments, by E-Commerce Categories, in %, by Transaction Value and Volume, 2013

5.3.6. Hungary

• Payment Methods Preferred in B2C E-Commerce, in % of Online Shoppers, May 2014



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5. Europe (cont.)

5.3. Eastern Europe (cont.)

5.3.6. Hungary (cont.)

• Value and Number of Online Payment Transactions with Cards, in HUF million and in million Transactions, by Cards Issued in the Country

and Outside the Country, H1 2010 - H1 2014

• Value and Number of Contactless Payment Transactions with Cards, in HUF million and in million Transactions, by Cards Issued in the

Country and Outside the Country, H1 2012 - H1 2014

5.3.7. Romania

• Breakdown of Payment Methods Used in B2C E-Commerce, in %, 2013

• Number of Online Credit Card Payments for Products and Services, in millions, 2012 & 2013

5.3.8. Belarus

• Payment Methods Most Used in B2C E-Commerce, in % of Online Shoppers, March 2014

5.3.9. Slovenia

• Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 12 Months to March 2014

5.3.10. Estonia

• Value and Number of Domestic B2C E-Commerce Card Transactions, by Debit and Credit Cards and Total, in EUR million and in thousands,

Q1 2013 - Q3 2014

• Value and Number of Cross-Border B2C E-Commerce Card Transactions, by Debit and Credit Cards and Total, in EUR million and in

thousands, Q1 2013 - Q3 2014

6. Latin America

6.1. Regional

• Online Shopper Penetration on Banked and Unbanked Population with Internet Access, in %, and Banking Penetration on Total Adult

Population, in %, 2013



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6. Latin America (cont.)

6.1. Regional (cont.)

• Profiles of Online Payment Users, by Regional and Country, in % of Online Payment Users, 2014e

• Payment Methods used to Pay for Online Purchases, in % of Online Payment Users, 2014e

• Share of Online Payment Users Paying with Smartphones, in %, 2014e

• Potential Usage of New Payment Methods, incl. Mobile, in % of Online Payment Users, 2014e

• Products and Services Paid for Online, in % of Online Payment Users, 2014e

6.2. Brazil



• Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2012 & 2013

• Payment Methods Used in B2C E-Commerce, by Income and Age Goups, in % of Online Shoppers in Each Group, 2013

• Payment Methods Used in B2C E-Commerce, by Gender, in % of Online Shoppers, 2013

• Reasons not to Shop Online, in % of Internet Users Who Do Not Shop Online, incl. Payment, 2013

• Share of Credit Card Owners Paying Online With Credit Card, in %, 2010 - 2013

• Breakdown of the Most Used Payment Methods in B2C E-Commerce, in % Online Shoppers Who Own a Credit Card, 2013


• M-Commerce Activities Performed on Smartphone or Tablet, in % of Smartphone and/or Tablet Owners, incl. Purchasing via Payment

Intermediary, June 2014

• Reasons for not Shopping on Mobile, in % of Smartphone and/or Tablet Owners, incl. Absence of Credit Card, June 2014

• Security Features that Make Users Feel Safer when Shopping on Mobile, in % of Smartphone and/or Tablet Owners, incl. Payment, June

2014

6.3. Mexico

• Breakdown of Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2013

• Breakdown of B2C E-Commerce Sales, by Payment Methods, in %, 2013


• Barriers to Mobile Purchase, in % of Online Shoppers who Own Tablet/Smartphone, June 2014

• Share of Shoppers with Access to Payment Methods for Mobile Shopping, by Online Shoppers Owning Smartphone and Tablet, in %, June

2014



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6. Latin America (cont.)

6.4. Argentina

• Breakdown of Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, June 2014


• Payment Methods Offered in B2C E-Commerce, in % of Online Shops, 2013

• Reasons for not Shopping Online, incl. Payment-Related, in % of Internet Users Who do not Shop Online, 2013 & 2014, Ranked by 2014

• Online Payment Activities to be Carried Out if Greater Security is Guaranteed, in % of Internet Users, 2013 & 2014

• Devices Used to Make Payments Online, in % of Online Payment Users, 2014e

6.5. Colombia

• Breakdown of Most Used Payment Methods in B2C E-Commerce, in % of Online Shoppers, 2013


• Number of Payment Transactions Conducted with Mobile Phone, in millions, 2012 & 2013

6.6. Chile


• Penetration of Online Payment Users on Internet Users, by Type of Payment Activity, by Location and Age Group, 2013

6.7. Peru


6.8. Dominican Republic


7. Middle East

7.1. Regional


• Share of Online Shoppers Paying with Cash on Delivery, in %, by Country, 2014e

• Most Offered Payment Methods in B2C E-Commerce, in % of Online Shops, 2012 & 2013



20


7. Middle East (cont.)

7.2. UAE

• Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 3 Months to February 2014

8. Africa

8.1. Regional


8.2. South Africa

• Most Preferred Payment Methods in B2C E-Commerce, by Rank, 2013

• Online Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, December 2013

• Breakdown of Online Payment Methods Preferred in B2C E-Commerce, in % of Online Shoppers, December 2013

• Credit Cards Used in B2C E-Commerce, by Brands, in % of Online Shoppers who Pay with Credit Cards, December 2013

8.3. Morocco

• Value and Number of B2C E-Commerce Transactions Made with Bank Cards, in MAD million and in millions, 2012 & 2013

8.4. Kenya

• Mobile Payment Statistics, incl. Number of Transactions, in millions, Value of Transactions, in KES billion, Number of Customers, in millions,

and Number of Agents, in thousands, 2008 - 2013 & H1 2014

8.5. Nigeria

• Mobile Payment Statistics, incl. Number of Transactions, in thousands, Value of Transactions, in NGN million, H1 2013, H2 2013, & H1 2014

• Breakdown of Reasons for not Shopping Online, incl. Payment, in % of Internet Users Who do not Shop Online, June 2014

• Breakdown of Factors Influencing the Choice of Favorite Online Stores, incl. Payment, in % of Online Shoppers, June 2014

• Breakdown of Preferred Delivery Options, incl. Payment upon Delivery, in % of Online Shoppers, June 2014



1. Management Summary 21 – 28

2. Global Developments 29 – 45

3. North America

USA

Canada

46 – 79

4. Asia-Pacific

Regional

China

Japan

South Korea

Australia

India

Indonesia

Malaysia

Thailand

Vietnam

Pakistan

80 – 146

5. Europe 147 – 262

Regional

Western Europe 152 - 227

UK

Germany

France

Spain

Italy

Netherlands

Belgium

Sweden

Denmark

Finland

Norway

Switzerland

Austria

Eastern Europe 228 – 262

Russia

Turkey

Poland

Greece

Czech Republic

Hungary

Romania

Belarus

Slovenia

Estonia

6.

Latin America 263 – 299

Regional

Brazil

Mexico

Argentina

Colombia

Chile

Peru

Donimican Republic

7. Middle East 300 – 304

Regional

UAE

8. Africa 305 – 316

Regional

South Africa

Morocco

Kenya

Nigeria

21

Table of Contents



22

48% of online shoppers in the USA preferred to pay with “Credit Card”

in B2C E-Commerce, while “Debit Card” was chosen by 30% in 2014.

USA: Breakdown of Payment Methods Preferred in B2C E-Commerce, in % of Online Shoppers Who

Own and Use Debit and Credit Cards, 2014

Other

10%

PayPal

12%

Debit Card

30%

Credit Card

48%

Survey: based on a survey of over 1,000 consumers who own and use credit and debit cards

Source: TSYS cited by CardNotPresent, October 2014

USA Canada



23

39,3%

45,4%

20,3%

19,2%

2,6%

4,6%

10,7%

7,3%

1,9%

1,2%

0% 20% 40% 60% 80% 100%

Other

At the Office of the Product/Service Distributor

At the Office of the Product/Service producer

Mobile Phone Billing/SMS

At Bank Branch

E-Money (WebMoney, Yandex.Money, etc.)

At Post Office

Payment Terminal or Bank Terminal

Bank Card

Cash on Delivery

in % of Online Shoppers

“Cash on Delivery” (45%) and “Bank Card” (39%) were the two most

used payment methods in B2C E-Commerce in Russia in 2013.

Survey: based on a survey of 69,000 people, aged 15 - 72 (0.06% of the total population aged 15-72); does not add up to 100% due to multiple answers possible

Definition: individuals aged 15 - 72 who used the Internet to purchase products and/or services in the previous 12 months

Source: Federal State Statistics Service of the Russian Federation, 2014

Russia: Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2013

Russia Turkey Hungary Greece Poland Romania Czech Rep. Belarus Slovenia Estonia



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