san rafael public library process improvement

7/31/2019 San Rafael Public Library Process Improvement

1/22

CNJO 565 Avexjpiao} Njojceneop

]jo Xjgjel Vuhlim Lihxjxy Vxakemp


2/22

Jceo`j

Bi}paxy ag ]jo Xjgjel Vuhlim Lihxjxy eHaad pxeo`} Limeo}ioc i}}ue} Muxxeop Vxame}} Glas Mbjxp Zueue} Jojly}i} Happleoemd} Xemanneo`jpiao}

Iopexojl Valimie} @e}ico Invxaweneop} Apbex Invxaweneop}

]ucce}piao} gax saxdioc sipb Limeo}ioc I}}ue Mao}pxjiop} Oes Muxxeop Vxame}} Glas Mbjxp Z ' J

Pbe ]uxwiwioc 7 8


3/22

Bi}paxy ag ]jo Xjgjel Vuhlim Lihxjxy

Gauoè` ao Jvxil 86, :223 Saneo} Mbxi}pijo Penvexjome Uoiao èmiè` pa e}pjhli}b j maggee jo` xejìoc xaan

Pbe lihxjxy bj} heeo nawe` jo` ervjoè` }ewexjl pine}

Pa`jy ]jo Xjgjel Lihxjxy manvxi}e} psa mannuoipy lihxjxie}; Pbe @asopaso Lihxjxy jp 5pb jo` E ]pxeep} Vimdlesee` Lihxjxy ao Mjojl ]pxeep

]jo Xjgjel Lihxjxy enhxjme} pemboalacy j} j nejo} ag }uvvaxpiocip} ni}}iao }pjpeneop; ]bjxioc Xe}auxme}, Vxanapioc Lipexjmy Pbe ìcipjl hxjomb "}xvuhlimlihxjxy/axc) aggex} àsolaj`jhle eHaad} jo` eJuìaHaad},

mawex.pa.mawex njcj{ioe} jo` oes}vjvex} ]jo Xjgjel Lihxjxy i} j nenhex ag NJXIOep, sbimb i} j mao}axpiun ag }eweo vuhlim jo` aoe

Uoiwex}ipy lihxjxy kuxi}ìmpiao}

Pbe ]uxwiwioc 7 =


4/22

Pbe ]uxwiwioc 7 0


5/22

Pbe ]uxwiwioc 7 5


6/22

eHaad pxeo`}

Iomxej}e io eHaad xejìoc èwime} eHaad vavuljxipy eHaad heoegip} Haxxasioc pxeo`} Gupuxe ènjo`

Pbe ]uxwiwioc 7 7


7/22

Limeo}ioc I}}ue}

Pbe NJXIOep mao}axpiun vxawiè} ]jo Xjgjel xe}ièop} sipbjmme}} pa }bjxe` linipe` ìcipjl mallempiao limeo}e}/

Hup sby i} mjvjmipy "i/e/, limeo}e}) linipe`1 Lihxjxie} mjooap lecjlly huy eHaad} jo` eJuìaHaad} ìxemply gxan manvjoie} lide Jnj{ao

ax Juìhle, jo` pbeo lajo aup mavie}/ Lihxjxie} jxe muxxeoply lecjlly xezuixe` pa vuxmbj}e }vemijl lihxjxy.limeo}e` wex}iao} ag pbe}e

piple} gxan iopexneìjxy manvjoie} pbjp }vemijli{e io saxdioc sipb lihxjxie}/ Pbe ounhex ag limeo}e} pbjp mjo he vuxmbj}e` i} linipe` pa pbe hu`cep ag pbe NJXIOep

mao}axpiun, sbimb i} cxejpex pbjo ip} ioìwiùjl nenhex}/ J`ìpiaojlly, }ane vuhli}bex} eipbex à oap njde pbeix maopeop jwjiljhle ax }ewexely linip pbe

ounhex ag limeo}e} pa iopexneìjxy manvjoie}/ J} j xe}ulp, oap jll piple} pbjp jxe jwjiljhle paioìwiùjl} jxe jwjiljhle pa lihxjxie}/

Pbe ]uxwiwioc 7 3


8/22

Limeo}ioc I}}ue}

Pbe ]uxwiwioc 7 2]auxme; Elempxaoim Xe}auxme Njojceneop4 Xevaxp ag pbe @LG EXN Ioipijpiwe/ @icipjl Lihxjxy Ge`exjpiao Sj}biocpao @/M/, 8660/


9/22

Muxxeop Vxame}} Glas Mbjxp

Pbe ]uxwiwioc 7 9

Hecio jp NjioLihxjxy Vjce; MlimdNy Jmmauop jo`Lacio Jmmaxìocly/

Mlimd ]ejxmbMjpjlac,pbeo aopa

J`wjome` ]ejxmb

eHaadJwjiljhle

1

Mlimd ao piple ag eHaad io Haad Hjc

Mlimd ao Jo eHaadjwjiljhle pa NJXIOep

Lihxjxy Mjx` Balèx}"NJXIOep @icipjl@asolaj`})

Xezue}p ny }jwe`piple}

J`` haad pa haadhjc jo` wies haad

hjc/

Pyve pbe piple ag ipen, jo` mbaa}e

eHaad gax njpexijlpyve/

]mxall àso jo`mbaa}e gaxnjp

Ye}

Mbaa}eleoìoc vexia`

Vxamee` pambemdaup

J`` pa mjxp

MaogixnMbemdaup

Oa

Maogixnjpiaogxan ]y}pen

Eopex enjil

J`` ne pasjipioc li}p

@asolaj`

Jgpex maog/enjil }basioc

jwjiljhilipy


10/22

Zueue} Vxahlen} io pbe Muxxeop Mbemd Aup ]y}pen

Pbe ]uxwiwioc 7 :6

eHaadmbemdaup

i}}ue`

Linipe`ounhex ag limeo}e} jxejwjiljhle paxej`ex}


11/22

Jojly}i} ag Muxxeop Glas Mbjxp jo` Happleoemd}

Linipe` ounhex ag limeo}e} mju}ioc happleoemd} io pbe zueue} Laoc sjipli}p gax vavuljx haad} "e/c/, 56 ]bj`e} ag Cxey Haad : :7 lihxjxy mavie} 25

sjipioc vjpxao}) Linipe` }elempiao ag eHaad piple} j} j sbale

Jwjiljhle eHaad Zueue Njrinun ag 2 eHaad piple} njy he mbemde` aup jp aoe pine =6.nioupe bal` io mbemdaup mjxp "i/e/, haad hjc) gax vjpxao} pa deev hxas}ioc Mbaime ag Leo`ioc Vexia`} 3.`jy},:0.`jy}, 8:.`jy}

Sjipli}pe` eHaad Zueue Ceoexjl ounhex ag vjpxao} sjipioc gax ejmb piple Oa xemanneo`jpiao} ag }iniljx piple} ax ceoxe Aome jwjiljhle, = `jy} pa mbemdaup pbe sjipli}pe` eHaad jgpex e.njil oapigimjpiao

Pbe ]uxwiwioc 7 ::


12/22

Xemanneo`jpiao} Iopexojl Valimie}

Linip mbemd aup pine Invleneop j ègjulp mbemd aup ag :6 `jy} ao eHaad}/ Muxxeoply eHaad} mjo he mbemde` aup

gax eipbex 3, :0, ax 8: `jy}/

Linip sjipli}p hy jmmauop Invleneop j njrinun linip ao eHaad} pbjp mjo he sjipli}pe` vex jmmauop pa :8, muxxeoply

pbexe i} oa linip }vemigie`/

Aup}pjoìoc Jmmauop} Invleneop jo jmmauop bal` valimy gax aup}pjoìoc jmmauop} ao e.maopeop aggexe` gxan ]XL/

Pbe ]uxwiwioc 7 :8


13/22

Xemanneo`jpiao} Iopexojl Valimie} Maop/

Oa xeoesjl} Invleneop j oa xeoesjl valimy gax eHaad} pbjp jxe muxxeoply mbemde` aup/ Pbe xeoesjl} nepxim saul` oee` pa he naoipaxe`, j} ip saul` he j caa` io`imjpiao ao pbe

eggemp ag pbe oes mbemdaup pine/

Linip mbemdaup} hy jmmauop Invleneop j njrinun linip ao eHaad mbemdaup} vex jmmauop pa 0, muxxeoply pbi} i} }ep jp 2/

Linip `jy} gax vjpxao} pa mbemd aup sjipli}pe` eHaad} ]baxpeo pbe bal` vexia` gax sjipli}pe` haad} gxan = `jy} pa 8 `jy}, aome vjpxao} bjwe heeo

oapigie` hy enjil pbjp pbey#xe jwjiljhle pa mbemd aup/

Pbe ]uxwiwioc 7 :=


14/22

Xemanneo`jpiao} @e}ico Invxaweneop}

Eliniojpe nulpi.}ipe maogu}iao Hy aoly ì}vljyioc NJXIOep }ipe gax eHaad maopeop

Eliniojpe pbe =6 nioupe }e}}iao bal ' haad hjc "i/e/, }bavvioc

mbjxp) Hy invleneopioc aoe.mlimd mbemdaup, u}ex} jxe jhle pa àsolaj` pbeix eHaad} gj}pex,eliniojpioc uooeme}}jxy }pev} io pbe vxame}}

Jllas j vj}} io sjipli}p zueue Sbeo oapigie` pbjp jo eHaad ao yaux sjipli}p i} jwjiljhle yau mjo avp pa ègex pa pbe oerp

vex}ao io pbe zueue, sipbaup heioc `xavve` gxan pbe zueue/

Pbe ounhex ag vj}}e} vex zueue gax ejmb jmmauop }baul` he }ep pa j njrinun ag :/ Invleneop U}ex Vxagile

Jllas u}ex} pa }paxe vxagile iogaxnjpiao io pbeix jmmauop gax pbe wjxiau} èwime} pbey sill u}egax xejìoc pbeix eHaad}, pbexehy }veeìoc uv pbe mbemdaup vxame}} jo` invxawioc pbe u}ex ervexieome/ Pbi} }baul` belv xeùme gxu}pxjpiao jo` lasex xeoesjl xjpe}/

Pbe ]uxwiwioc 7 :0


15/22

Xemanneo`jpiao} @e}ico Invxaweneop} Maop/

Invleneop j ceoxe ì}vljy Ejmb ceoxe }baul` ì}vljy pbe pav :6 eHaad} "hj}e` ao mbemdaup) jo` joy xemeoply j`è`

eHaad} j}}amijpe` sipb pbjp ceoxe/ NJXIOep muxxeoply ì}vljy} aoly pbxee mjpecaxie}; oes eHaad}, xemeoply xepuxoe` eHaad}

jo` na}p vavuljx eHaad}/ Njde pbe ounhex ag sjipioc vjpxao} vex gaxnjp jwjiljhle sbeo

haad} jxe ao sjipli}p Muxxeoply, aoly j ceoexjl ounhex ag sjipioc vjpxao} jxe li}pe` sbeo jo eHaad bj} j

sjipli}p/ Hy mxejpioc j }mxeeo sipb imao} }basioc bas njoy vjpxao} jxe sjipioc gax ejmbeHaad gaxnjp ciwe} pbe u}ex jo jvvxarinjpe sjip pine gax pbe eHaad/ Pbi} jllas} pbe u}ex

pa èmiè pa eipbex sjip gax pbe eHaad ax mbaa}e joapbex piple/ Eomauxjce u}e jo` xeùme xeoesjl}

Hy }eoìoc jo e.njil xenioèx gax vjpxao}, sba bjwe mbemde` aup jo eHaad, jp `jy 3xenioìoc pben pbjp pbey bjwe = `jy} xenjioioc ao pbeix mbemdaup/

Pbe ]uxwiwioc 7 :5


16/22


Invleneop j xjodioc }y}pen Pa jllas xej`ex} pa xjod eHaad} pbey bjwe xej`/ Pbeix xjodioc sill jllas j naxe pjxcepe` li}p

ag apbex eHaad} avpiao} vex Ceoxe hj}e` ao pbeix vxegexeome}; Gax erjnvle " ]auxme ; Xjodioc `i}vljy io Oepglir)

Yaux bi}paxy ? Ceoxe} "]auxme

; Apbex piple} yau nicbp he iopexe}pe` vex ceoxe hj}e` aoyaux wiesioc bi}paxy io Oepglir)

Pbe ]uxwiwioc 7 :7


17/22


Yaux sjipli}p ? Ceoxe} Sbjp} manioc ? Ceoxe} Sbjp apbex xejèx} bjwe xezue}pe` hj}e` ao yaux }ejxmb mxipexij " ]auxme ; Sbjp apbex

mu}panex} vuxmbj}e` hj}e` ao pbe xe}ulp} ag yaux }ejxmb mxipexij io Jnj{ao/man)

Apbex jwjiljhle avpiao} "i/e/, ìggexeop e .gaxnjp} jwjiljhle, vxiop, eJuìaHaad)

Pbe ]uxwiwioc 7 :3


18/22

Xemanneo`jpiao} Apbex Invxaweneop}

Pxjmd mu}panex ènjo` gax eHaad} Bjwioc pbe jhilipy pa pxjmd mu}panex ènjo` gax eHaad} sill jllas gax naxe eggimieop u}e ag

gupuxe guo`}/ Pxjmdioc mu}panex} haxxasioc bjhip} saul` }bas mao}unex pxeo`} hj}e` aoceoxe, e.xejèx pyve, jo` jwexjce sjip pine/ ]umb `jpj maul` he u}egul io gaxemj}pioc

vjppexo} gax gupuxe vuxmbj}e} ag njpexijl limeo}e}/ Heoegip} ag mu}panex haxxasioc jojly}i};

Gaxemj}p gupuxe ènjo` Jllamjpe guo`} pasjx`} bicb ènjo` haad} Vapeopijlly ahpjio j`ìpiaojl guo`} hj}e` ao haxxasioc ènjo` Jmmuxjpely }pamd hj}e` ao u}jce ag ioìwiùjl e.xejèx èwime}

]pamd bicbex ènjo` gaxnjp} Linip mu}panex} sjipioc pine io zueue pbxaucb ioweopaxy jo`

vuxmbj}ioc njojceneop

Pbe ]uxwiwioc 7 :2


19/22

]ucce}piao} gax Saxdioc sipbio Limeo}ioc Mao}pxjiop}

E}pjhli}b Piex ]exwime Sbeo j bicb ounhex ag xejèx} bjwe xezue}pe` jo eHaad, xenawe

pbe ipen} jwjiljhilipy pa linip pbe awexjll sjipioc pine

Nulpivle u}ex} }bjxioc j }iocle limeo}e @ewelav aolioe pxjmdioc nembjoi}n pbjp doas} sbeo }aneaoe lac} io/ Sbeo aoe xejèx

i}op lacce` io, jllas jmme}} gax joapbex xejèx/

Pbe ]uxwiwioc 7 :9


20/22

Muxxeop Vxame}} Glas Mbjxp

Pbe ]uxwiwioc 7 86


Mlimd ]ejxmbMjpjlac,

pbeo aopaJ`wjome` ]ejxmb

eHaadJwjiljhle

1

Mlimd ao piple ag eHaad io Haad Hjc

Mlimd ao Jo eHaadjwjiljhle pa NJXIOepLihxjxy Mjx` Bal`ex}

"NJXIOep @icipjl@asolaj`})

Xezue}p ny }jwe`piple}

J`` haad pa haadhjc jo` wies haad

hjc/

Pyve pbe piple ag ipen, jo` mbaa}e

eHaad gax njpexijlpyve/


Ye}

Mbaa}eleo`ioc vexia`

Vxamee` pambemdaup

J`` pa mjxp

MaogixnMbemdaup

Oa


Eopex enjil


@asolaj`


jwjiljhilipy


21/22

OES Vxame}} Glas Mbjxp

Pbe ]uxwiwioc 7 8:


]ejxmb Mjpjlac

eHaadJwjiljhle

1

Mlimd ao piple ag eHaad io }ejxmb

xe}ulp}/

Pxjo}gex pa"NJXIOep @icipjl

@asolaj`})


Ye}

Vxamee` pambemdaup

Oa



@asolaj`


jwjiljhilipy

AVPIAOJL mxejpe }jwe` vxagile


22/22

Z ' J

Pbe ]uxwiwioc 7 88

san rafael public library process improvement

Documents