san sep/oct10 cover · writing your cover letters: (1) write your cover letter last. some companies...

SANSEP/OCT10

COVER

TO DO & PLACE

4 Sanitation Canada - SEPTEMBER / OCTOBER 2010 Visit us on the Internet at www.sanitationcanada.com

IN THE FIELDHealth and Safety Practices in Health Care Settings.

NEWS FLASHULC Standards Acquires Environmental Certificationand Advisory Firm TerraChoice.

PEST CONTROLDo You Have an Expert inPlace? Choosing the Right PestManagement Professional.

SPECIAL FEATUREThe Development of the Building Service ContractingIndustry in Canada.

INDUSTRY SURVEYSurvey Looks at Industry’s Reaction to H1N1. Were H1N1Concerns Overstated?

INDUSTRY EVENTISSA/INTERCLEAN®

North America 2010 is beingheld Nov. 9 to 12 at theOrange County ConventionCentre in Orlando, Fla.

BUSINESS NOTESStart Your Proposal Right - Don’t do it with a boring coverletter.

INDUSTRY NEWSNews highlights from the industry.

CSSA TODAYCanada Night 2010 will be held on Wed. Nov. 10 at theRosen Centre Hotel (pool side) in Orlando, Fla.

contentswww.sanitationcanada.com

on the cover Volume 32, Number 3

SEPTEMBER / OCTOBER 2010

44

NEW PRODUCT SHOWCASENew products and technologies available to the industry.

38

The Development of the Build-ing Service Contracting Industryin Canada. Daniel G. Mack goesback in history to chart and de-tail the growth of the BuildingService Contracting Industry inCanada. (Page 14)

26

30

8

10

6

26

14

34

30

FOCUS ON FLOORCAREEntrance Matting -An Indispensable ally.36

14INFECTION CONTROLCan Antibacterial Wipes Spread Superbugs?20CLEANING TIPSTop 10 Ways to Reduce Water Use When Cleaning.22

42


ULC Standards, an independent, not-for-profitstandards development organization, has an-nounced that it has acquired majority ownershipof TerraChoice, a global leader in environmental

certification and green marketing, and exclusive manager ofthe EcoLogo™ Program. TerraChoice joins UL Environ-ment as part of the Underwriters Laboratories global net-work providing environmental services to companies aroundthe world. TerraChoice’s Canadian operations, office loca-tion and staff will remain in place to provide uninterruptedservice to its more than 500 customers. Financial details ofthe transaction were not disclosed.

The EcoLogo Program helps public and corporate pur-

NEWS FLASH

U

ULC Standards AcquiresEnvironmentalCertification andAdvisory Firm TerraChoice

chasers, as well as consumers,find and trust environmen-tally preferable productsacross 80 categories. Foundedin 1988, the EcoLogo pro-gram awards its mark to prod-ucts that demonstrate envi-ronmental leadership withintheir category. As an ISO14024 Type 1 program,EcoLogo evaluates products against scientifically rigorouscriteria that reflect the entire life cycle of the products. Anaudit process verifies that each product complies with thecriteria established in EcoLogo Standards, which restrict cer-tification to only the top 20 per cent of products within aspecific category. More than 7000 EcoLogo-certified prod-ucts are currently available on the market.

In addition to managing the EcoLogo Program,TerraChoice has led the development and adoption of sus-tainable product standards in Canada, and establishedEcoLogo as one of the most credible eco-labels in theworld,” said UL Environment President, Stephen Wenc.“By joining forces, we are enhancing our leadership in theglobal market for sustainable product certification and envi-ronmental claims validation. This important convergencewill also streamline the process of turning environmentalleadership into a competitive advantage for manufacturersand service providers.”

“Working together, TerraChoice and UL Environmentwill accelerate the critical movement toward sustainable prod-ucts and consumption by providing complementary serv-ices for the global sustainability market,” said Scott

Continued On Page 29

EcoLogo evaluatesproducts against

scientifically rigorouscriteria that reflect

the entire life cycle ofthe products.


Canada Night 2010 will beheld on Wed. Nov. 10 at theRosen Centre Hotel (poolside) in Orlando, Fla. Held inconjunction with the ISSA/

INTERCLEAN® North America 2010trade show, Canada Night is the highlightof the Canadian Sanitation Supply Asso-ciation’s social calendar. Over 600 CSSAmembers and their guests are expected toattend. Admission is by invitation only.

The CSSA Board of Directors wouldlike to thank the following member com-

panies for their generous support of thisevent:

PLATINUM SPONSORSDiversey Inc.Kimberly-Clark ProfessionalUnisource Canada

GOLD PLATE SPONSORAvmor Ltd.

SPECIALTY STATION SPONSORSAdvantage Maintenance Products Ltd. /

Michael’s Equipment Ltd.

Alte-Rego Corp.Atlas-Graham Industries Co. Ltd.Cascades Tissue GroupContinental Commercial ProductsHospital Specialty Products (HOSPECO)Kärcher Canada Inc.Kruger ProductsMaster Distribution ServicesNilfisk-Advance Canada CompanyPioneer Eclipse CorporationTennant Company

BUFFET TABLE SPONSORSAfflinkArmstrong Manufacturing Inc.Buckeye International Inc.ChicopeeChemspec-Hunnisett Ltd.Deb CanadaDustbane Products Ltd.Enviro-Solutions Ltd.Geerpres Inc.Impact ProductsMarino Manufacturing Ltd.Mat TechMeterpak Inc.Michael’s Equipment Ltd.NaceCare SolutionsProTeam Inc.Pro-Link Canada Sanitary Supplies Inc.Rubbermaid Commercial Products /

Technical ConceptsSpartan Chemical Company Inc.Step1 Business ProductsStoko Skin CareSuperior Solutions Ltd.The Anderson Co.The Malish CorporationToronto Salt & Chemicals Ltd.United Electric CompanyWaterbury CompaniesWesclean Equipment & Cleaning Supplies

C


business notes

I talked about not using boilerplatesfor your proposal in the last issue.That advice applies to your cover let-ter too.

Unfortunately, too many coverletters lack impact and are ineffec-

tive because they are written using the sameold tired formula or template that wasused before. It’s often either written as anafterthought or based on platitudes for theclient and general sales fluff about why youare the best. Doing it this way is easy and

formality, it should be used as a tool toboth sell your company and tell them whatyou will prove in your proposal about yourcapabilities and benefits.

While your written proposal responsemay address everything it needs to, is writ-ten to address the needs of the reviewers,matches the evaluation criteria and hasenough evidence and examples to dem-onstrate your abilities, you must set thestage with your cover letter.

Here are seven key tips to consider whenBy MICHEL THERIAULT,Principal, SuccessFuel

Start YourProposal Right

Having worked for 20 years in thefacilities industry, Michel now works with

suppliers and facility managers to improveresults. This includes helping suppliers

develop compelling proposal responsesand helping Facility Managers developtheir RFPs and evaluate submissions,

giving him a unique perspective from bothsides. His new book “Win More Business –

Write Better Proposals” is now available.For information, visit

www.howtowinmorebusiness.com,www.strategicadvisor.ca or e-mail him at

[email protected].

“Communicating withouta strategy is like throwing

darts blindfolded – just lesslikely to hurt your

audience.”

I


writing your cover letters:(1) Write your cover letter last. Some

companies write it first and use it as a guideto the things they want to talk about in theproposal, but if you do that, it’s becauseyou didn’t do a thorough job developingyour proposal strategy in the first place.The cover letter isn’t a substitute – firstdevelop your winning strategy, then writeyour proposal to reflect the strategy andthen write your cover letter based on thecontent and points in your finished pro-posal.

may feel safe because the pur-pose of the cover letter isn’twell understood. It’s not torepeat information from theirRFP document or tell themyou acknowledge and will fol-low the specifications, andcontracts. Even if you areasked for this type of en-dorsement, do it in a separateattached letter if possible and leave yourcover letter as a tool to win more business.

Don’t waste another opportunity to sellyour services. The best reasons for a wellstructured and well written cover letter isto contribute to your overall proposal strat-egy, give the right impression and high-light your benefits over the competition.

Regardless of whether the proposalformat allows you to include an executivesummary, your cover letter should be aneven more concise summary of why theclient and their evaluators should select youas the winner. Instead of simply being a

The best reasons for a wellstructured and well written coverletter is to contribute to your overallproposal strategy, give the rightimpression and highlight yourbenefits over the competition.

Don’t do it with a boring cover letter


business notesContinued From Page 10

(2) Don’t start your cover letter withplatitudes, how happy you are to submitthe proposal or a long-winded repetitionof the RFP’s objectives or other RFP in-formation such as the purpose and objec-tives of the RPF exercise. They know allthis. What you need to tell them is whatthey don’t know – about your proposaland why it’s the best. The reviewers wantto see what you have to say, not get a re-peat of what they’ve told you.

(3) Cover your key message and theirhot buttons. By developing a strategy towin the bid, you will have identified themost important things for your client andidentified how you will address the keyevaluation criteria. Make sure you mentionthese in your cover letter.

(4) Be bold but don’t be arrogant. Itcan be a fine line, but this is your chance totell the client exactly why your bid is thebest. When you outline these attributes,

you are actually telling them in advancewhat they will read – and find evidence for– in your proposal. Giving them this in-formation up-front, instead of makingthem read through your proposal to hope-fully reach the same conclusion, is moreeffective.

(5) Tell them what to expect from yourproposal. If you’ve covered specific thingsthat are important to them, mention it. Ifyou followed the evaluation criteria exactly,tell them that, so they know how easy itwill be to score. If you’ve included specificexamples of your experience that relate andused real examples of forms, processes,documents, etc., from other clients, letthem know.

(6) Use the same techniques you use towrite your proposal to guide the reader to

the information you want them to see andmake it easy for them to read. Even in thecover letter, you should use headings andbullet points instead of a long block oftext. While it may not seem like a tradi-tional ‘letter’, it’s more important to beeffective than traditional.

(7) Keep it to one page if possible witha two-page maximum if it’s a very largeproposal and you need to cover a broaderrange of points. To keep it short, you needtight, snappy writing that gets to the pointand advances your message instead offluffy sales language.

By writing your cover letter as a strategicpart of your overall proposal instead ofsomething to do because it’s expected,your proposal will have more impact, yourmessage will start with the first thing theyread and you will set the tone for their evalu-ation process.

Be bold but don’t bearrogant. It can be afine line, but this isyour chance to tell theclient exactly why yourbid is the best.

Professional Ecological Vapour Cleaning System• Effective against bed bugs, dust mites, lice and other microorganisms.• Eliminate Bacteria and viruses• Temperature from 145°C - 160°C• Pressure 82.5 psi – 97.5 psi• Continuous fill• Save time, effort and money

3755 Hickmore, St-laurent, QC, Canada H4T 1S5 • 514.733.2906 • [email protected] • www.vapore.ca

ProfessionalSweeper

Floor Scrubber• Scrub and dry in a single pass• Ideal cleaning solution for small to medium sized floors

Polti Distribution Inc.

• Temperature 170°C• Continuous fill• Environmentally friendly detergent available

®

®

LavaLava ®

TWISTTWIST GUM REMOVAL SYSTEM

®

Professional Vacuums• Wet/Dry


special feature


Sanitation Canada - SEPTEMBER / OCTOBER 2010 15Visit us on the Internet at www.sanitationcanada.com

The newly-arrived immigrants broughtwith them very little skill, but they had thedesire and drive to provide for themselvesand their families. Although the cleaningindustry was initially represented by win-dow washers and cleaners, it became ap-parent that the need for internal mainte-nance was becoming the sought after sig-nature of prosperity and success.

Many of Canada’s oldest contract clean-ing companies started out by washing win-dows, yet today, window cleaning repre-sents only a small percentage of their busi-ness.

Manufacturers and suppliers of clean-ing materials and equipment became in-volved in contract cleaning when they wereasked by building owners and managersto train their in-house cleaners to use thesuppliers’ products. Continuous labourturnover and training caused some build-ing owners and managers to ask their sup-pliers to take on the responsibility for clean-

By DANIEL G. MACK

The contract cleaning industry evolved from the late 1880s with indi-viduals who rode trains to trim wicks and clean lamps in depots acrossthe country. Around the same time, immigrants who were unfamiliarwith the land and language of their new homes, and who possessedlimited skills, began to take on cleaning tasks. The industry started from

a primitive, grass roots execution to what is now a global, multi-million dollar,technologically-savvy, essential need to successful business operations.

ing. From there, new cleaning firms wereformed.

The industry continued in an unso-phisticated, mop-and-bucket manner withlittle progress until about the time ofWorld War II. The onset of the warbrought about an immediate demand forinternal building maintenance services.Low-income labour became more difficultto get during the war, and industrial cli-ents found that contract cleaners could pro-vide maintenance services more cheaplythan they could themselves. Post WorldWar II growth in the building of hospi-tals and schools, and the increased popu-lation helped the industry’s development.

In the early days of the industry,progress was hampered by many factors.There were no systems or techniques; itwas not simply a matter of getting the jobdone; and low-income labour became dif-ficult to obtain in many regions resultingin newly-arrived immigrants filling the

need.The 1950s and 1960s saw the industry

move towards improvement and progress.Contract cleaning owners began to recog-nize the need for separation of ownershipand management. In addition, more com-petent people were hired and contract clean-ers began to see the advantage of having adefinite managed plan of direction.

The companies who survived duringthis time were those who could managetheir cash flow on a daily basis. Buildingservice contractors’ attitude towards busi-ness was of great importance in whetherthey were there simply to make a profit orto provide a service which would result inprofit.

The growth of high-rise buildings andthe increase in construction greatly influ-enced the growth of the industry. The needfor more professional cleaning skillsemerged. The wide use of carpeting rather


T


special featureContinued From Page 15

than tile floors enabled contractors to pro-duce a clean building at a lower cost persquare foot.

New government wage and hour legis-lation obligated building owners to payhigher wages and benefits, which madecontracting for maintenance services moredesirable. Building owners’ use of build-ing service contractors increased as theirrequirements and standards were beingsatisfied by contractors. Contractors werenow forced to become more professionaland efficient in order to stay competitiveand make a profit.

The 1970s brought about another erain the industry. In the early stages of clean-ing product development, products wereintroduced by one source and generallycopied by everyone else. Due to the growthof the building services contracting indus-try, manufacturers rushed out to sell themnew products. Suppliers realized that byeducating and interesting contractors in thebest use of their products, they sold moreproduct.

Areas overlooked in the infancy ofthe industry continued to cause prob-

lems for contractors in the 1970s. In thepast architects, interior designers anddecorators had not considered buildingmaintenance when designing variousstructures. Many building owners usedincorrect colours and wrong types of car-peting in entry-ways; hard-to-clean wallareas and windows; inadequate janitorclosets, etc.

The cleaning contractors of today areinterested in coordination with clients whoare building new structures or renovatingto ensure the use of easier-to-clean materi-als. The end result is a more satisfied build-ing tenant and cost effective cleaning op-eration.

The 1980s brought more change whichonce again saw some contractors adaptwhile others were already ahead of thecurve. There were a few innovations inthe equipment industry, more manoeu-vrable machines, longer-lasting batter-ies, dependability and wider cleaningpaths. While in the chemical manufac-turing industry, the focus was onportability of the chemicals and dispens-ing systems with a focus of reducing the

number of products required to per-form various duties.

Equipment technology is a driving forcefor innovation with the cleaning industry.The 20th Century brought the first com-mercial vacuum while the 21st Centurybrought us autonomous robotic cleaning.

The key areas of focus in both centu-ries are:

• Productivity and performance(sweeping, scrubber drying).

• Durability and reliability.• Cleaning versatility and safety.• Demand for specialist machinery.• Expansion of daytime cleaning.

DURABILITY AND RELIABILITY• Reliance on one machine.• Reliable and user friendly.• Low cost and easy maintenance.

VERSATILITY AND SAFETY• Versatility for all areas.• One hundred per cent water pick-up.• Versatility equals productivity.

SPECIALIST MACHINERY• Escalator and moving sidewalks.• Delivery vehicles.• Steam cleaning units.• Ride-on sweepers.

DAYTIME CLEANING MACHINES• Cordless vacuums.• Quick change battery pods and built-ins.• HEPA filtration and low decibels.The cleaning machinery market is and

will be driven in the future by the need tohave durable, highly productive, and flex-ible machinery that can be used safely any-where, at any time.

The early 21st Century saw “the newCEO” evolve into a major financier, amal-gamation took hold of the industry creat-ing buying groups, expanded regional,national and international business enti-ties. This landscape has been further com-plicated with the evolution of propertymanagement firms into major financialpowerhouses, REITS where individualdecision makers/managers have been re-placed with financial spreadsheets/fore-casts and matrix based decision makingbased on objective aspects of a subjectiveindustry.



THE NEW CEOAs an industry grows and matures, so

does the Chief Executive of a contractcleaning company. Today, they are morecompetent, informed and willing to im-prove. They have management skills, fi-nancial strength and a diversification ofservices. Today’s CEOs also have a muchhigher degree of professionalism com-pared to any other time in the history ofthe industry.

Contracting companies continue togrow and competition is strong. Today’scompany representatives are typically en-trepreneurs, owners, partners or chief ex-ecutives who have 25 years experience inthe business, and at least 15 in their presentposition.

Generally, they have a university educa-tion and come from a variety of previousoccupations. The management team isformed, for the most part, from the com-panies’ own labour force. Newspaper ad-vertising ranks second as a tool for recruit-ment.

With market competition beingstronger than ever, each company mustensure that the levels of service they pro-vide meets with their client expectations.

Building services contracting companieshave come a long way since the early days.The industry has gained a lot and its imageis at an all-time high.

NUMBER OF EMPLOYEES IN THEBUILDING SERVICE CONTRACTINGINDUSTRY IN CANADA

• 2005 – 239,700• 2006 – 243,900• 2007 – 253,900

Source: Statistics Canada Labour ForceSurvey – Special Tabulation.

THE NEXT DECADE AND THE FUTUREThe individuals in the building serv-

ices contracting industry will not sit backand lull themselves into a false sense ofsecurity. The next decade will constituteyears of challenge, and all their skills, inge-nuity, creativity and capabilities will be called

upon to cope with the demands made byvarious changes.

The contracted cleaning industry is inan ever-changing state of flux. The suc-cessful contractor cannot depend on repu-tation and adequate service alone. Today’sneeds are becoming less about the act ofcleaning, and more about what method-ology and process is in place to ensure thatthe customer has complete control andawareness of when and how the propertyis being maintained.

Technology is almost common place inevery aspect of daily living. Contractedcleaning is not an exception. “Real Time”reporting and instantaneous updates arekey in the successful operation of any facil-ity. The sales person of today in this in-dustry is prepared and ready to positionsolutions that are larger in complexity andscope, contracted cleaners are no longerhired for cleaning duties, they are incum-bents for customized facility solutions.

In addition to the technology aspect of


today’s solutions, more and more compa-nies are concerned about the effect theirsuppliers and their products have on theenvironment. Buildings today are makingit very difficult for contractors to providesolutions that are not in accordance with a‘Green’ methodology. Although a newly-implemented criteria, by most standards,this is one area where the demand will getmuch more detailed and granular. Envi-ronmentally-friendly solutions are no

longer nice to have, but an undisputablerequirement.

The demands on the industry over thenext decade will be far more rapid. Train-ing and technical information will be a“must.” Other requirements for the fu-ture include:

• Increased need for the use of com-puterization, training and industry-widesharing of information will occur.

• More preparation will be needed to

professionalise sales calls.• Increased use of telephone and mail

marketing will become common practice.• Printed material – catalogues, flyers,

advertisements – used by companies willhave to be more skilfully prepared in orderto attract the buyer’s interest.

• Much more attention will have to bedevoted to all building service contractemployees because this is very much a “peo-ple” business.

• Trade shows.Cleaning represents one-fourth to one-

third of the operating cost of an officebuilding. This highly-specialized fieldneeds to be performed as efficiently andeconomically as the latest technology willallow.

Negotiated cleaning contractors are onthe increase, particularly when it involvesservicing a large property and when an ex-isting contract is being renewed. When abuilding owner or manager has identifieda successful contractor with a proven trackrecord, it is to their mutual best interest tonegotiate a contract, which will permit thecontractor to provide the quality of servicedesired, and still make a reasonable profit.

Unlike the early years of contract clean-ing, the expertise in negotiating and work-ing with unions is an important functionin today’s management of a medium- tolarge-size contract cleaning organization.Property managers consider this expertiseone of the most important factors whenselecting a contract cleaner.

Managers of cleaning labour will haveto provide staff with a sense of owner-ship, and motivate and train them in orderto provide value-added service in the com-peting labour markets of the future.

It is important to remember that everycontractor wants to please their client, butclients and contractors are different. For thebest working relationship, it is not enoughto just have a mutual understanding at thesigning of the contract. The more the cli-ent communicates with the contractorabout things that are going well or goingwrong, the quicker the contractor becomespart of the client’s team and gains the im-portant “feel” which is vital to a good andlasting working relationship.

A responsible contractor wants to pro-

special featureContinued From Page 17



infection control

Reuters and The CanadianPress recently picked up a storyregarding research conductedon three types of wipes – onecontaining detergent, anothercontaining a disinfectant and

a third containing a natural antimicrobialproduct at the Cardiff University’s Schoolof Pharmacy. According to both Reutersand The Canadian Press, data from thestudy showed that if antimicrobial wipesare used on more than one surface, theycould transfer pathogens from one surfaceto another. The researchers concluded thatguidance needs to be given to the staff onhow to use wipes with provision of guide-lines stating that antimicrobial wipesshould be used on a single surface only –One Wipe, One Surface.

Not true. According to Virox Tech-

Can Antibacterial WipesSpread Superbugs?

nologies, “if we read the articles carefully, itis clear that the study is not stating antimi-crobial wipes are ineffective.” The study isreinstating best practices of how to appro-priately use products and confirming whateveryone involved in environmental serv-ices should already know.

Best practices for cleaning surfaces, re-gardless of whether an antimicrobial wipe,terry cloth or microfibre cloth is used dic-tates that we clean in order from cleanestto dirtiest, that we use clean areas of a clothon each new surface and that we changecloths when visibly soiled or when mov-ing from one area to another. These arethe principles that Virox teaches its envi-ronmental services staff – one cloth forpatient areas and one cloth for bathroomareas. To simplify, the company specifies adifferent coloured cloths for each location.

Cloths should also be changed when vis-ibly soiled. Clean, unused sections of thecloths should be used on each surface –the principle of folding cloths in to eights,clean an area, fold the cloth to use a newsection to clean the next area and so forth.

As Dr. Andrew Simor, head of Micro-biology at Sunnybrook Health SciencesCentre in Toronto was quoted saying,“North American infection control recom-mendations would specify that a wipeshould be used to clean a single area andthen should be discarded.”

Education is paramount to ensuringproducts are used appropriately. If staffusing cleaning and disinfecting productsdo not have the basic understanding ofbest practices for cleaning within ahealthcare facility there is a risk of transfer-


R


infection controlContinued From Page 20

ring pathogens from one surface to an-other.

As suppliers of cleaning and disinfect-ing products to healthcare facilities clean-ing professionals also need to consider thatwhile their initial contact for example maybe with environmental services or infec-tion control, products do tend to find theirway into all areas of the hospital. Trainingthen needs to be provided to everyone who

may be using the products to ensure theyare used correctly. Environmental servicesstaff, nursing staff, clinical services such asX-Ray Technicians, Respiratory Therapistsor Physiotherapists, and other facility sup-port staff that have a responsibility forcleaning and disinfecting surfaces or medi-cal equipment need to be included and in-vited to training sessions on the appropri-ate and correct methods to be used for

cleaning and disinfecting.As Gareth Williams, the lead researcher

for the study, stated, “We found the mosteffective way to prevent the risk of MRSAspread in hospital wards is to ensure thewipe is used only once on one surface.”

This should not come as a shock toanyone. Best practices for infection controlrecommend exactly this and this is howEnvironmental Services staff are trained.All staff within a healthcare facility need tounderstand how to appropriately use anti-microbial wipes.

- Material supplied by Virox TechnologiesInc.

According to the U.S. Environ-mental Protection Agency (EPA), 36states anticipate local, regional orstatewide water shortages by 2013.

These shortages will likely im-pact every aspect of building op-erations, including cleaning, caus-ing facility managers to analyse allbuilding operations and look fornew ways to reduce water con-sumption.

To help meet these water chal-lenges, Michael Schaffer, a senior ex-ecutive with Tacony’s CommercialFloor Care division, which manu-factures CFR carpet extractors, hascreated the “Top 10 Ways to ReduceWater Use When Cleaning.”

Here are his top 10 suggestions:(1) Eliminate the use of garden

hoses when cleaning. “Very often,sidewalks, outdoor plazas, (and)even commercial kitchens are cleaned(with garden hoses),” said Schaffer.“This uses millions of gallons ofwater and is a practice that simply isno longer sustainable.”

Top 10 Waysto ReduceWater Use WhenCleaning


PG. 24JAN-MAR AD

REVISE

PG. 25JAN-MAR AD

REVISE


Your job is to maintain ahigh level of sanitationthroughout your establish-ment, but a pest sighting inyour building can diminishcleanliness standards and

disrupt operations. Pest management pro-fessionals understand the need for efficacyin pest control, but different companies

Y

pest control

By DAN DAWSON,Marketing Manager, Orkin PCO Services

go about pest management in differentways. While you’re an expert in sanitation,finding a true expert in another industry,like pest management, can have its chal-lenges. And, due to the high costs associ-ated with the damage pests can cause –from monetary to ruining your reputation– choosing the right pest managementprovider is absolutely key.

No matter what provider you end upworking with, establishing an IntegratedPest Management (IPM) program helps

form a solid foundation for pest preven-tion. IPM is a proactive approach to man-aging pests that utilizes practices like sani-tation and facility maintenance year roundto discourage pests from accessing the threethings they need for survival – food, waterand shelter.

By working to prevent pests from in-festing your building in the first place youwon’t have to use chemical treatments toreact on the back end. The IPM approach


A licensed and trained pestmanagement professional can assess

and treat pest infestations while helpingyou keep your employees and guests safe.

PH

OTO

CO

UR

TES

Y O

F O

RK

IN L

LC

Do You HaveAn Expert In Place?

Choosing the rightpest management professional


pest controlContinued From Page 26

allows you to act in a more environmentallyfriendly way, creating a healthier environmentfor you, your staff and building patrons.It’s important to choose a pest manage-ment provider that can deliver an IPM pro-gram to fit your facility’s specific needs.

When outsourcing your pest manage-ment, use a three-step approach to secure aprovider that delivers true experts, trainedin pest biology and behaviour. A knowl-edgeable pest management professional canstrengthen your program, so pests don’tbreak it.

Step One: Start Your SearchThere are many ways to gather options

for pest control providers but recommen-dations from reliable industry colleaguesare guaranteed to reveal the best candidates.Plus you’ll get insight on how the pro-vider is to work with and what programelements you might need for your facility.It’s also important to ask the right ques-tions during your initial search to help nar-

row your list down and weed out any pro-viders who might not be able to providewhat you need.

Here are some general questions youshould ask:

• Does the provider service similarfacilities?

• How long has the provider been inbusiness? Is the provider a member ofnational and provincial pest control asso-ciations?

• Are the provider’s technicians licensedand/or certified by appropriate agencies?

• What documentation is providedwith the service? How soon is it available?

• What kind of service guarantee isavailable?

• What is the average response time toa pest-related emergency?

• What are the notification protocolswhen pesticides are applied?

Based on the answers you receive tothese questions choose two or three com-panies from which to solicit proposals.

Make sure each of these companies canoffer you free pest management trainingwith their service. A reputable provider willtrain your staff on key areas to watch outfor pests and what can be done to preventpests around the facility. You’ll want a pestmanagement professional who can delivera partnership approach in order tostrengthen your preventive program.

Step Two: Conduct On-Site InspectionsBefore you obtain proposals from the

selected companies, invite them out to in-spect your facility. Highlight any areas whereyou’ve had problems with pests, any spe-cific pests you’d like to incorporate into yourcontract and any other requirements youhave for pest control. Check for any hid-den fees, for example, it it’s extra for pestsnot included in the contract, or it there areadditional charges for emergency services.

Ask each provider to define IPM andhow their company utilizes IPM programsso you can be sure they understand the


vide service and to deliver top cleaning value. The buildingowner or manager can obtain greater value for their dollarinvested by working with the contractor as a “partner” toachieve the service desired.

Today, the magic word “motivation” is an importanttool in the larger- and medium-size companies. If you tolda North American automobile plant manager that one dayhe would have a plant floor staffed by team leaders and thathis production hourly employees would be actively involvedand contributing in decision circles, he or she would prob-ably think you were way off track. Now, more and moreprogressive contract cleaning companies use this form ofmanagement style in their day-to-day operations.

Building owners and managers are gradually movingaway from buying the lowest price. They are seeking outcontractors who have a strongly motivated managementteam, that use the latest cleaning technology and given themthe best value for their cleaning dollar.

The delicate balance between accepting a reduction in thecost of cleaning and maintaining reputable building clean-ing standards is a challenge to building owners and manag-ers. Good value for their cleaning dollar and happy tenants

The Development of the BuildingService Contracting Industry inCanada Continued From Page 18


process the same way you do. You’ll wantpreventive recommendations from the pestmanagement professional at each servicevisit to help proactively manage pests. Alsomake it clear that you only want to usechemicals as a last resort. Many green treat-ments are now available to manage pests,which could be beneficial to your environ-ment, especially if it’s a sensitive one.

Step Three: Choose a Provider andDetermine Your Roles

So you’ve reviewed each bid and cho-sen the pest management provider thatbest fits your facility, but the work isn’tdone yet. To make your IPM program evenmore effective, sit down with your pestmanagement professional to discuss theroles of everyone involved so that you havea clearly defined idea of how the partner-ship will operate.

Provider’s Role• Provide regular service with no cost

for any additional visits needed to meetcontract provisions.

• Perform detailed inspections and de-termine appropriate treatment methods,based on IPM principles.

• Provide written service reports afterevery visit and note any improvements thatshould be made to continue preventingpests.

• Post written notices of any residual-pesticide applications, if necessary for treat-ment.

Your Facility’s Role• Make premises available and prepare

for service per contract conditions.• Provide notice to building occupants

and staff of upcoming pesticide applica-tions.

• Promptly correct deficiencies noted onservice reports (may include facility main-tenance, sanitation, landscaping work).

• Train staff to conduct routinecleanings that do not disturb pest control

methods in place.The last step to pest management

success is to determine how often you’llreview the program and assess its effec-tiveness. Determine the guidelines thatyou’ll measure and any goals you havefor the year. While a formal evaluationis helpful, ongoing monitoring andevaluation of the provider’s performancecan help correct any problems on thespot. With all the right people and prac-tices in place, commit yourself and yourstaff to a communicative partnership forproductive pest management.

Dan Dawson is Marketing managerfor Orkin PCO Services and has 27years of experience in the pest con-trol industry. For more information,e-mail Dawson [email protected] or visitwww.orkincanada.com.

McDougall, president of TerraChoice. “With UnderwritersLaboratories’ worldwide network of professionals, we willbring greater value to our existing customers and will reachand assist a wider group of companies making genuineenvironmental progress. We believe that a growing numberof buyers will seek out the EcoLogo and UL EnvironmentSustainable Product Certification marks to identify prod-ucts that are better for people and for our planet.”

Continued From Page 6

ULC Standards Acquires EnvironmentalCertification and Advisory Firm TerraChoice


ISSA/INTERCLEAN®

Sanitation Canada is the Official Voice of ISSA in Canada

In keeping with this year’s theme –All About You – ISSA/INTERCLEAN® North America2010 is taking mass customizationto a new level for the cleaning in-dustry. The new features debuting

at the show – which takes place Nov. 9 to12 at the Orange County Convention Cen-tre in Orlando, Fla. – are designed to in-crease the show’s attendee and exhibitorreturn on investment (ROI).

This year, ISSA/INTERCLEAN –which is brought to you by ISSA in con-

junction with its tradeshow partner Am-sterdam RAI – is proud to welcome theBuilding Service Contractors AssociationInternational (BSCAI), which is co-locat-ing its BSCAI Annual Convention in con-junction with ISSA/INTERCLEAN.Other new alliance partners, the Interna-tional Facility Management Association(IFMA) Orlando Chapter and The Profes-sional Retail Store Maintenance Associa-tion (PRSM) are also co-locating events,joining long-time ISSA-allied associations,the International Executive Housekeepers

Association (IEHA) and Association ofResidential Cleaning Services (ARCSI),both of which are again holding their an-nual conventions in tandem with ISSA/INTERCLEAN.

The event, which is comprised of boththe ISSA/INTERCLEAN exhibition of600-plus global suppliers, consultants, cer-tifying bodies and industry associations,as well as the ISSA Educational Confer-ence of more than 40 sessions, has imple-mented multiple new options to help con-nect industry leaders with the specific solu-

ISSA/INTERCLEAN®

North America 2010Offers Total Customization

I

Sanitation Canada - SEPTEMBER / OCTOBER 2010 31Visit us on the Internet at www.sanitationcanada.comContinued On Page 32

tions they are looking for.

YOUR QUESTIONS ANSWEREDWhile most shows ask what you

want to see, ISSA is taking it a step fur-ther in 2010 giving attendees the abilityto submit questions for any of the ISSAEducational Conference speakers, viawww.yourissashow.com. The speakers willincorporate as many of these questions aspossible into their presentations to ensuretheir audiences get the answers they arelooking for this November. A full list ofthe sessions is available at www.issa.com/schedule.

Even the keynote address by former

number and contact information to set upappointments. Once the attendees havethis list, they can then go into the onlineexhibit directory at www.issa.com/exhibi-tors and create their own custom floor planusing My Expo feature, helping highlightcompanies of interest on a printable ex-hibit map.

AT YOUR FINGERTIPSStarting the week prior to ISSA/

INTERCLEAN, attendees can alsodownload a new Mobile Exhibit Directory& Schedule application (app) for their smart

phones from www.issa.com/app.This app provides a floor plan, linked

to a searchable exhibit directory. It helpsattendees search for a specific company’slocation and scroll through daily schedulesof sessions and events. The app is accessi-ble from any smart phone browser. Forthose who forget to download the appbefore heading to the show, they can accessit using ISSA’s free on-site Wifi hotspots,sponsored by Advance-Ecoflex.

ISSA is also testing new QR (barcode)technology at the show, to help attendees

British Prime Minister Tony Blair, Nov. 11at 8:30 a.m., will answer select questionsattendees submitted prior to the event toprovide further customization. To learnmore about this year’s internationally re-nowned keynote speaker, visitwww.issa.com/keynote. Speaking of hav-ing questions answered, don’t miss Foot-ball great Joe Theismann, who will sharehis lessons learned in a featured generalsession, Wed. Nov. 10.

In addition to personalizing this year’seducation offerings, ISSA is also helpingattendees find the exhibitors they’re inter-ested in through a special recommenda-tion tool built into the online registrationprocess at www.issa.com/register.

Attendees enter their product interestsand a list of exhibitors offering solutionsin those areas is provided, including booth

The event is comprisedof both the ISSA/

INTERCLEAN exhibitionof 600-plus global

suppliers, consultants,certifying bodies and

industry associations aswell as the ISSA

EducationalConference of more

than 40 sessions.


Continued From Page 31ISSA/INTERCLEAN®

access additional information using theirsmart phones. The popular Green Con-nections Centre, Booth 1439, will offer aspecial QR code for each product in theGreen Product Showcase or demonstra-tion in the mock restroom and classroom.Attendees scan the code with the phone’sbarcode reader application, and special of-fers or directions will appear.

QR codes will also be available in theOfficial Convention Program and AttendeePocket Guide, helping attendees accessshow details from their phones. If an at-tendee does not have a barcode reader ontheir smart phone, they can access one be-fore the show at issa.com/reader.

The Keynote Ad-dress at ISSA/INTERCLEAN ®

North America 2010will be given byformer Prime Minis-ter of Great Britainand Northern Ire-land Tony Blair at8:30 a.m., Nov. 11, atthe Orange CountyConvention Centre,Orlando, Fla.

From September,I S S A /

cate of a values-based, activist andmulti-lateralist for-eign policy – anagenda that com-bined tackling terror-ism and interventionin Iraq, Afghanistan,Kosovo and SierraLeone, with action onissues like climatechange, global pov-erty, Africa and theMiddle East peaceprocess. Blair is also

Former Prime MinisterTony Blair to Deliver2010 Keynote


INTERCLEAN participants can sub-mit questions for Tony Blair in advanceof the keynote session on Nov. 11 at8:30 a.m. A broad range of questionswill be selected to ensure a number ofdifferent policy areas are discussed dur-ing the session. Those whose ques-tions are selected will receive special seat-ing for two for the keynote as well as aphoto opportunity with the formerprime minister following his address.Access to this address is included withthe standard trade show registration.

Blair served as Prime Minister ofGreat Britain and Northern Ireland fornearly a decade – from May 1997 to June2007. He was also the leader of Brit-ain’s Labour Party (1994 to 2007) andthe Member of Parliament forSedgefield, England (1983 to 2007).

During his 10 years as Prime Minis-ter, Blair transformed Britian’s publicservices through a program of invest-ment and reform in schools and hos-pitals, resulting in more children achiev-ing better school results and more peo-ple receiving faster access to health care,with improved survival rates for cancerand coronary heart disease.

Blair has always been a strong advo-

widely credited for his contribution to-ward assisting the Northern Irelandpeace process by helping jointly to ne-gotiate the Good Friday Agreementand deliver a power-sharing govern-ment.

Since leaving Downing Street,Blair has served as the Quartet Rep-resentative to the Middle East. Herepresents the USA, UN, Russia andthe E-U, working with the Palestin-ians to prepare for statehood as partof the international community’s ef-fort to secure peace.

The Tony Blair Faith Foundationpromotes respect and understandingbetween the major religions and makesthe case for faith as a force for good inthe modern world. Faith is vitally im-portant to hundreds of millions ofpeople. But religious faith can also beused to divide. The Tony Blair FaithFoundation is a response to these op-portunities and challenges.

The Africa Governance Initiative de-livers projects in Rwanda, Sierra Leoneand Liberia, advising PresidentKagame, President Koroma and Presi-dent Johnson-Sirleaf respectively on

ONE WEEK FOR YOUThere are also more customized events

co-locating with ISSA/INTERCLEANthis year, reaffirming ISSA’s commitmentto making it the One Week when the en-tire commercial cleaning industry comestogether to do business.

The newest addition is the BSCAI An-nual Convention, Nov. 11 to 13. TheBSCAI event offers a host of contract-spe-cific education through Nov. 13. ISSA andBSCAI members are able to register foreither event at member prices. This meansbuilding service contractors (BSCs) cannow access double the education and net-working they usually find.

To further increase the value for BSCs,ISSA and BSCAI will host BSC Days, Nov.

In addition topersonalizing this year’s

education offerings,ISSA is also helpingattendees find theexhibitors they’re

interested in througha special

recommendation toolbuilt into the online

registration process atwww.issa.com/register.



policy delivery and attracting investment,with a team of his staff working fulltime at the centre of all three govern-ments.

As the first major head of govern-ment to bring climate change to the topof the international political agenda atthe 2005 Gleneagles G8 summit, Blairnow leads the Breaking the Climate

Former Prime Minister Tony Blairto Deliver 2010 Keynote

Deadlock initiative, working with worldleaders to build consensus on a newcomprehensive international climatepolicy framework.

In recognition of his debt to theNorth East of England, he haslaunched the Tony Blair Sports Foun-dation, to increase opportunities foryoung people to participate in sport.

11 and 12, with a series of contractor-spe-cific options, including BSC-specific dem-onstrations and educational sessions righton the show floor those two days. Thoseinterested in networking would be wellserved to make sure at least some of theirteam stays throughout the week to takeadvantage of the face-to-face time nowavailable with these top contractors.

Also joining the ranks this year of co-location partners, such as the IEHA andARCSI, both of which return with theirannual conventions, is the IFMA OrlandoChapter, which will host an all-IFMAmember educational event, Wed. Nov. 10,with special access to additional sessionsThurs. Nov. 11. PRSM will also host a re-gional networking and education event inconjunction with ISSA/INTERCLEANfor the first time, Thurs. Nov. 11.

On Thursday, the ISSA Show FloorHappy Hour will kick off at 4:30 p.m. witha warm welcome for all members of ISSA’sco-location partners. Make sure to stop byfor a drink – and live Karaoke!

IDEAS FOR YOUThe ISSA Educational Conference will

feature more than 40 total education andnetworking sessions, with topics selectedbased on attendee suggestions. Sessions

will focus on everything from reducingcross-contamination and enhancingsustainability to creating value-generatingstrategies and increasing your competitiveedge. Speakers include favourites, such asJim Pancero, Michael Marks and StephenAshkin, as well as a host of new expertscovering human resources, marketing, salesand protecting occupant health.

Other opportunities to find solutionsand share ideas will be the networkinglunches, sponsored by ActiveIon, sched-uled for Tues. Nov. 9 and Thurs. Nov. 11.Plus, brief update sessions will once again

be held right on the trade show floor inthe ISSA Education Theatre – Booth 4175.

Whether attendees are interested in themany educational sessions, workshopsand co-located events or looking to meetwith the 600-plus exhibitors, ISSA/INTERCLEAN North America is sure tooffer something to help improve opera-tions, increase sales, help make the rightconnections – all of which adds up to anexceptional ROI.

To register today for ISSA/INTERCLEAN North America 2010, visitwww.issa.com/register.


industry survey

A recent survey polled 131jansan distributors andtheir customers regardingtheir thoughts on lastyear’s H1N1 scare and itsimpact on the profes-

sional cleaning industry.The survey was commissioned by

Enviro-Solutions, a leading manufacturerof environmentally preferable cleaningproducts. The respondents were all dis-tributors for Enviro-Solutions along withsome of their customers.”

Because the H1N1 virus made interna-tional headlines for several months butsince then has drifted out of view, respond-

ents were asked if they thought concernsabout it were exaggerated or unfoundedfrom the start. Slightly more than 50 percent said no; 30 per cent responded yeswhile the rest were unsure.

Asked who might be considered re-sponsible for sensationalizing the prob-lem of the H1N1 scare was indeed over-stated or unfounded, 60 per cent answered,“Nobody, we simply did not know howserious the epidemic would be.”

Most of the rest blamed any sensation-alism associated with the scare on “themedia.”

The respondents were then asked a se-ries of specific questions regarding the way

in which the professional cleaning indus-try handled the H1N1 scare. A vast major-ity of the respondents – more than 77 percent – said the industry was “cautious butcorrect” in how it dealt with the scare, mean-ing they did not over or under react.

However, the second highest number,slightly more than 12 per cent, did say theybelieved the industry both overhyped thescare and overreacted to any real possibledangers.

Still, most of the distributors believethe industry reacted “coolly” to the situa-tion, and nearly 74 per cent said the profes-sional cleaning industry actually “mini-

Survey Looks at Industry’s Reaction to H1N1

Were H1N1 ConcernsOverstated?

AContinued On Page 46


Although not new, many cleaning professionals andfacility managers are giving bio-enzymatic cleaners acloser look.

“This is because they (can) complement a Greencleaning program,” said Mike Sawchuk, vice president ofEnviro-Solutions and Charlotte Products, both leading chemi-cal manufacturers. “In fact, some of these cleaners have beencertified and proven Green.”

However, many have questions about bio-enzymatic clean-ers and how they work. The following addresses some ofthese issues:

(1) Bio-enzymatic cleaners contain specific quantities andqualities of bacteria along with enzymes and microbial nutri-ents that essentially digest chemical and organic waste (soils).

(2) An enzyme is a type of protein that can break up com-plex molecules into smaller pieces. Contrary to popular belief,enzymes are not living things.

(3) Odor-causing bacteria are “food” for these microorgan-isms.

(4) In many cases, bio-enzymatic cleaners can provide im-mediate odor relief.

(5) The bacteria consumed by the bio-enzymatic cleaners areconverted into two basic compounds: carbon dioxide and wa-ter.

(6) Some bio-enzymatic cleaners are designed to work up to80 hours after they are applied.

(7) Overall, bio-enzymatic cleaners may be safer for usersand the environment compared to traditional cleaning chemi-cals, especially if they have been Green certified.

(8) Other than odor control, some popular uses of bio-enzymatic cleaners are for washroom cleaning, food prep/kitchen area cleaning, and to remove spots and stains in car-pets.

Sawchuk adds that bio-enzymatic cleaners should never beused with bleach or disinfectants because they can reduce oreliminate the effectiveness of the bio-enzymatic cleaner, as wellas the microbial efficacy of the bleach or disinfectant.

“Bio-enzymatic cleaners are not going to replace Green Clean-ing products,” Sawchuk said. “But, because many newer bio-enzymatic cleaners perform well, are environmentally prefer-able, and cost effective, we can expect them to play an evengreater role in Green cleaning in the future.”

A

INNOVATIVE TECHNOLOGY

Understanding Bio-enzymatic Cleaners


focus on floor care

With the arrival offall comes a wholearsenal of cleaningproducts and clean-ing headaches.Equipped with an

abundance of products, only one remainsyour ally in terms of prevention: the en-trance mat.

Have you ever heard the expression‘Heating the outdoors?’ Without an effec-tive entry mat system, you are trying toexpel the dirt at the same speed as it entersyour building. Not a very effective strategy.

A suitable arrangement of carpets andmats is more than a necessary evil and willretain up to 80 per cent of dirt from out-

side, allowing building owners to relax alittle. Consider also the advantages thatflow from this benefit: less dirt means bet-ter conditioned floors, reduced need forcleaning products, lower maintenancecosts, improved air quality, a neat appear-ance, and so much more.

Did you know that over a period of 20work days, up to 11 kg of dirt (24 pounds)can enter a building through one entrancewith a traffic flow of 1000 people?* Didyou also know that it costs more than $500to clean and remove one pound of dirt?*

Imagine the savings… all this, and wehave not even mentioned the reduced riskof falls and injuries caused by wet floors!It goes without saying that carpets and

entrance mats are an indispensible ally for12 months of the year.

A major player forSustainable Development

It is always good to know that theproper use of mats is recognized by theGreen Building Council of Canada, un-der LEED® certification, and the Cana-dian Green Sustainability Program(CGSP). These certification bodies rec-ommend the use of a permanent pro-tection system at each main entranceas prevention tools. Combine thiswith efficient and green products, andyou achieve the best results all thewhile producing the least harm to our

Entrance MattingAn indispensable ally

W

By PATRICE DUMAS, Vice President Sales & Marketing, Mat Tech


planet. In the case of entrance mats,the longevity of the product will alwaysbe the key to success since it provides amuch higher rate than that of conven-tional and inexpensive entrance matmodels. He who says longevity equally,sends lesser mats to our landfills. In thisvein of thought, Mat Tech, a Canadianmanufacturer in maintenance and ergo-nomic solutions, offers particularly in-teresting products.

A technological breakthroughfor entrance mats

Since the spring of 2009, Mat Tech offersall Canadian companies a very attractiveGreen solution: EcoPlus™ and EcoStep™.Thanks to their 100 per cent recycled surfaceand backing made from recycled tires or or-ganic vinyl compound, these products arethe pride of the company.

In addition to contributing to sus-tainable development, these high per-formance products can be used in com-

bination for maximum results. They arethe logical continuation for all compa-nies with an existing green cleaning pro-gram already in place.

The polyester fibres used are madefrom recycled polyethylene terephthalate(PET). For example, a standard four- bysix-foot (1.22- by 1.83-metre) mat will di-vert 96 plastic bottles from landfill.

Other advanced technology worthy ofmention: the wiper mat Dust-Star™. Thismat, made of 70 per cent microfibre, has acapacity of holding an incredible amountof water and dust.

The Dust-Star is the ideal solution forimproving air quality and reducing the fre-quency of cleaning cycles.

Microfibre is well-established in thesanitation field. Compared to a stand-ard wiper mat, Dust-Star retains up tothree times more liquid. This innova-tive carpet, exclusive to Mat Tech, is theculmination of several years of researchand development.

Canadian-made products, tailoredto your specific needs

On the eve of its 25th anniversary, MatTech is proud to be the industry’s supplierof choice for all maintenance and ergo-nomic needs. As a manufacturing company,Mat Tech is able to offer unmatched flex-ibility and product quality.

Our status as manufacturer offers usalmost unlimited possibilities as to thespecial cuts and custom sizes requested byour customers. In addition, our expandedproduct line was developed to perform inthe harsh winter conditions of Canada.

Based in Quebec, the company employsover 125 people throughout Canada. MatTech carpets and mats are available at localdistributors of sanitary products.

For more information, consult yourdistributor or visit the new Mat Tech website at www.mattech.ca.

*Drawn from an article by Stephen Ashkin,Destination Green, September 2006.


in the field

Health & SafetyPractices inHealth Care Settings

By GLENNDA KAUFMANN, Director of Environmental Services,peopleCare, and Past-President of the Ontario Health-Care

Housekeepers Association (OHHA)


T The words Health and Safety have definitely beenimportant words for many years, but as years goon, it means more and more. Envision what itmeant to employees and employers 30 years ago.What does it mean today? Some of the changeshave been staff education, awareness

and responsibility.Health and Safety is not just the responsibility of the em-

ployer, but the employee has equal responsibility. We all sharethis role to keep everyone in our workplace safe every day.

WHMIS and PPE (glasses, gloves, ear plugs, aprons/coatsor masks) have been huge changes implmented over the years.This includes manufacturers and suppliers, which are a hugepiece to ensure staff safety. Eye wash stations are providedfor staff to be able to access in an emergency. These aremaintained in working order for when needed. These sta-tions need to be in places for easy accessibility in an emer-gency situation.

Infection control has become the importance of eachand every person in all workplaces. We have been educatedon proper hand hygiene, and many products have beenintroduced to help us stay clean and stop the spread ofinfection. Mask fitting is completed on every staff member


in the fieldContinued From Page 38

(2) Use sweepers for cleaning plazasand sidewalks.

(3) Prioritize floor and carpet clean-ing; clean lightly-used areas less fre-quently than heavily-used areas.

(4) Use auto-dilution systems tomix chemicals; these systems preciselymonitor chemical and water use toeliminate waste.

(5) Select floor care equipment thatuses less water; manufacturers are nowintroducing low moisture scrubbers.

(6) Switch to cylindrical brush floorcare technology. “These machines userotating brushes instead of pads. Be-cause the brushes do more of the work,less chemical and water are necessary,”Schaffer said.

(7) Switch to floor care finishes alongwith floor care methods that minimize

refinishing cycles.(8) Select carpet extractors that filter

and recycle water and cleaning solution;these systems can save as much as seventimes the amount of water that con-ventional extractors use.

(9) Select microfibre mop heads andcleaning cloths, which use less waterthan traditional string mops or terrycloth towels.

(10) Consider the use of pre-mois-tened cleaning wipes. If used properly,the wipes control the use of both wa-ter and chemicals.

“Just as our industry transferred tomore environmentally responsiblecleaning, we now face challenges deal-ing with sustainability and natural re-sources, and water conservation is atthe top of that list,” Schaffer said.


Top 10 Ways to ReduceWater Use When Cleaning

and every two years after to ensureproper fit is maintained.

Heat stress is monitored and staff iseducated to ensure they are resting anddrinking plenty of fluids during hotweather conditions. Heat can be a seriousconcern if the body cannot cool itself downand slow down in the heat.

Workplace inspections are a mandatorypart of our routine, which keeps theworkplace a safe area for everyone. Recordsof these routines are required for Ministryof Labour inspections. Documentation ofthe monthly inspections are completed andthe corrections of any findings are noted.The Health and Safety committee helpswith these inspections. The committee canbe helpful and powerful. The need for theproper members is necessary to have ameaningful and active committee that willhelp and support the staff.

Emergency preparedness is a practice forall staff and managers to understand, andpractice what to do in any type of emer-gency. This is very important education thatneeds to be clearly understood due to thecritical outcome if it is not handled prop-

erly. There are many things that are coveredin this such as fire, evacuation, medicalemergency, missing resident, violent behav-iour, bomb threat, extreme weather, dis-aster contingency plan, internal chemicalspill, external air contamination, hostage,intruder, etc. All situations are extremelyimportant to practice. When staff have theknowledge they will react with confidenceand save lives.

Work safety is stressed and presentedto staff all the time through TV, maga-zines, advertising on billboards, etc. Ifsome of those commercials haven’t scaredyou, I am not sure what would. The realis-tic accidents make you hurt just watchingthem. They have been very affective in il-

lustrating the importance of safe workhabits. This is an area we need to dedicateour time and effort to help eliminate acci-dents in our workplace.

The environment is also part of Healthand Safety, but there is much more we cando to help our long term plan as we are allresponsible for our environment. Prod-ucts we use are becoming greener all thetime. To preserve the environment for ourfuture is the area I feel we need to all workharder. Recycling of our waste has becomethe household word, but we all need toget better at this. The wastage of chemical,water and products such as paper is defi-nitely where we need to tighten our beltsand always think what we are doing. Hy-dro use is another area where we are alltrying to upgrade our equipment and elimi-nate wastage as much as possible. Whatwe do today will affect our environment inyears to come.

Wellness is an area that we are concen-trating regularly to provide education, dem-onstrations, programs, etc. This keeps thestaff informed or provided with the op-portunity to try different things such asmassage, hand waxing, therapy in-services,etc. Providing information from a dieticianon well balanced diets or specialty diets forstaff to maintain an active body is provided.The importance of staff taking care of bothinside and outside their bodies to keep them-selves in good working order is importantfor health and safety. Driving safety is an areawhere your local police could discuss withstaff such topics as women driving alone atnight, winter driving, driving in fog or rain,and the safe use of cell phones in an emer-gency situation.

The more we can do to maintain andsupport staff wellness and safety, the bet-ter they will be able to perform their dailyduties. This is a win-win situation for boththe staff and employer.

Work safety is stressed and presented to staff allthe time through TV, magazines, advertising onbillboards, etc. If some of those commercialshaven’t scared you, I am not sure what would.


DEB OFFERS EIGHT NEW ECOLOGO™ CERTIFIEDHAND HYGIENE PRODUCTS

Deb Canada is now offer-ing eight new EcoLogo certifiedoccupational skin care formu-lations as part of its GlobalRange of products.

“Our new range of prod-ucts was developed with envi-ronmental leadership in mindfor our local, national and in-ternational customers,” saidPatrick Boshell, marketingmanager, Deb Canada. “We’reprogressing through an eco-ac-creditation program not onlywith EcoLogo here in Canada,but also with Green Seal in theUnited States, Eco-Label in Eu-rope and Environmental Choicein Australia. Currently, we haveeight out of 18 new formula-tions EcoLogo certified, withmany more to come.”

The company now offersthree new lotion cleansers,three new foam cleansers, asolvent-free heavy-duty cleansercontaining sunflower extractsand the InstantFOAM alcoholhand sanitizer with EcoLogocertification for North America.

“Our product philosophy isdesigned to support compli-ance, so we looked at specificuser preferences in each cat-egory to create products thatwere both pleasant to use,while ideally fit for purpose,”Boshell said. “For example, we

Kärcher’s Floor Care Equipmentline and the Kärcher Brand will betaking a new direction and imple-menting a colour change. Many ofKärcher’s professional floor careequipment will now change to anAnthracite grey colour.

Over the past several years nu-merous professionals such as build-ing service contractors, mainte-nance supervisors, managers ofhotels, businesses and Kärcher deal-ers have suggested a colour schemethat is less conspicuous and easierto maintain. Kärcher has been lis-tening, and over the coming monthscustomers will see many of thecompany’s floor care equipmentchange to grey.

Anthracite grey scrubbers,sweepers and vacuums look un-obtrusive and generally blendwell with their surroundings.Moreover, the new colour is noteasily soiled, which reduces thecost of cleaning the machines.They also feature a colour-coded

system of user prompts thatmakes them easy to operate andmaintain. All operating controlsrequired for the cleaning proc-ess are yellow, while those relat-ing to maintenance and serviceare light grey.

Pressure washers from the com-pany will retain their familiar yel-low and black colour scheme, ashave most of its vacuum cleaners.

For more information, contactKärcher Canada at 1-888-705-9444or visit the company’s web site atwww.karcher.ca.

KÄRCHER CHANGES COLOUR

have fragrance-free and dye-free cleansers in both lotionsand foams that are EcoLogocertified, but also providefragranced versions based onuser preferences.”

According to Boshell, posi-tive environmental citizenshipis about finding ways to reduce,reuse and recycle and the com-pany’s green skin care leader-ship extends beyond just theproduct formulations.

“At Deb, we recognize thatour greatest impact on the en-vironment results in the dailyuse of our products,” he said.“We consider not just thechemistry, but also our dispens-ing, packaging and manufactur-ing processes for our group ofcompanies around the world.Additionally, our cartridges aredesigned to collapse in use soall the product is evacuated –plus the cartridges are 100 percent recyclable. Environmentalleadership is our priority andwe have a long eco-accredita-tion history with EcoLogo. Weare very excited to bring thisnew range of green friendlyskin care formulations to ourCanadian and global custom-ers.”

For more information, con-tact Deb Canada atwww.debgroup.com.

CLARKE ENHANCES SWEEPER LINE-UPWITH TWO INTRODUCTIONS

The ES120 from Enviro-Solu-tions is said to eat odors. That’sbecause ES120 is a bio-active odoreliminator. It consumes odor caus-ing bacteria, replacing them withhealthy, odor-free microorganismsthat eat soils and odors for up to80 hours.

It is said to be easy-to-use: justmist on surfaces in restrooms, gymsand locker rooms – wherever odoris a problem. It even has a resoilingsurfactant so it can be used on bothhard and soft surfaces.

ES120 is certified by EcoLogoso users know it is as effective as itis safe for use and the environment.

For more information, contactEnviro-Solutions at (877) 674-4373or visit www.enviro-solution.com.

ENVIRO-SOLUTIONS’ NEW ES120 “EATS” ODORS

Clarke has added depth andversatility to its sweeper line-upwith the introduction of the all-new RSW 37 riding sweeperand SW 26 walk-behindmanual sweeper. Users willlove the way the Clarke RSW37 riding sweeper supports day-time cleaning efforts with its fast,efficient and quiet operation –on hard and soft surfaces alike.

The RSW 37 rider has a 37-inch sweeping path and transi-tions from hard to soft surfaceswithout stopping or making ad-justments. The ride-on is said toslip through doorways and turnon a dime enabling continuouscleaning and a maximum pro-ductivity of 52,095 ft.2/hr. Itslarge dual side brooms and apedal-activated litter flap providehard and soft surface versatilityand its two-stage filtration sys-tem captures fine dustparticulates and keeps them fromre-circulating. Quiet 71 dB(A)-operation enables the sweeperto quietly and efficiently performits duties, without disrupting orcompromising the performanceof others.

The secret of the SW 26’s ef-ficiency is in its unique 3D sweep-ing technology that employs dualside and main brooms. The com-bination is said to enable the userto attack dirt from all angles. It ef-fectively cleans hardwood, tile andconcrete. Sweeping with theSW 26 is said to dramaticallyreduce dust particles and im-prove indoor air quality. And,because it is manual, there islittle noise and very few parts torepair or maintain. Any neces-sary adjustments can be madewithout the use of tools.

For more information, con-tact Clarke at (800) 253-0367or visit the company’s web siteat www.clarkeus.com.

RSW 37 rider


TENNANT COMPANY INTRODUCESFINISHED CONCRETE SYSTEMS

Tennant Company is team-ing up with Diamabrush LLC, amanufacturer of concrete pol-ishing and finishing solutions,to offer three unique concretefloor systems, including Pol-ished Concrete, Easy-Prep andAggressive Scrub. These systemsare said to provide smoother,shinier, brighter concrete floorsthat improve light reflectivityand enhance the image of a cus-tomer’s facility while makingthe concrete floor easier to cleanand maintain.

Tennant’s Finished ConcreteSystems are designed for cus-tomers wanting to beautify theirfacilities without the cost andtime-consuming processes of-fered by competitive products.The combination of Tennantscrubbers and Diamabrushtools results in three distinctconcrete processes. By using thePolished Concrete process, con-crete surfaces can be honed to aprogressively smoother, shinierand brighter finish using a se-ries of diamond grit tools. WithEasy-Prep, abrasive diamond grittools can quickly and easily pre-pare concrete floors for renewedlife with Tennant floor coatings.Aggressive Scrub allows the toolsto remove heavy to severe soilthat is compacted into the con-crete surfaces and that cannot be

easily cleaned with standardbrushes and detergent.

“With Tennant’s FinishedConcrete Systems, TennantCompany is able to offer newand existing customers entirelynew cleaning solutions that eas-ily integrate into and comple-ment our existing fleet of scrub-bers and scrubber-sweepers,”said Rusty Zay, vice presidentof Global Marketing with Ten-ant Company. “We’ve createda strong floor finishing combi-nation that uses our high qual-ity scrubbers equipped withdiamond grit polishing tools togive our customers innovativeoptions for maintaining theirconcrete floors.”

The systems are said to beunique in the industry becauseperformance is driven byTennant scrubbers providingthe correct down pressure andthe Diamabrush tools’ abilityto retain sharp edges and keepcontact with the floor. Thecombination of Tennant scrub-bers and Diamabrush dia-mond-impregnated tools pro-vides solid solutions for main-taining concrete floor in retail,industrial, manufacturing andwarehouse facilities.

For more information, con-tact Tennant Company atwww.tennantco.com.

Over 20 years ago, ProTeam®introduced the lightweightbackpack vacuum which is said tohave revolutionized the productiv-ity and effectiveness of cleaning. In2010, the company unveiled a newbreakthrough tool with the sameperformance boost. The newProTeam Xover floor tool is 44 percent more effective at removing dirtand soil than the industry standard.

Built-in design features allowair to move evenly across the en-tire 14-inch length of the Xover tool,improving suction, soil removaland ease-of-use on both carpet andhard surfaces. The front edge of theunit stays in better contact with the

NEW PROTEAM® XOVER FLOOR TOOLOUTRANKS INDUSTRY STANDARD

floor surface for optimal manoeu-vrability, while a shoe brush agi-tates the carpet for enhanced soilremoval.

For more information, contactProTeam at www.Pro-Team.com.

Windsor, a member of KärcherNorth America, has introduced thenew Chariot iScrub 20-inch, astand-on scrubber specifically de-signed and built around customerneeds.

The iScrub is said to provideexcellent scrubbing and recoveryperformance and has been testedto be 50 per cent more produc-tive than an average walk-behind20-inch scrubber. This Chariotis also designed with a swivel-ling no-adjustment squeegee,with Aqua-Mizer functionalitythat ensures 100 per cent waterpick-up for dry, safe floors.

The design and size of theChariot iScrub is said to provideremarkable manoeuvrability, and

Unisource Canada Inc. has an-nounced the release of “It’s Time toClear the Air,” a comprehensivereference guide to Green cleaningproducts and solutions availablefrom Unisource Canada.

The reference guide utilizes theframework and guidelines set in theCanadian Green Building Council’sLeadership in Energy and Environ-mental Design-Existing Building:Operations and Maintenance(LEED-EB: O&M ) standard, as thebasic structure for the evaluation ofGreen cleaning product claims aswell as the starting point for theimplementation of a Green clean-ing program.

The guide covers 11 key prod-uct areas from cleaning equipmentto towel and tissue, as well as pro-

UNISOURCE CANADA RELEASES REFERENCE GUIDE

vides insight into the best way ofimplementing a comprehensive re-cycling program in the office envi-ronment.

The reference guide is avail-ab le fo r download a twww.unisourcegreen.ca or canberequested in print by sending ane-mail to [email protected].

WINDSOR INTRODUCES THE NEW CHARIOT ‘i-SCRUB’ 20-INCH

best-in-industry 360-degree vis-ibility that allows the operator tosee more of the cleaning area.The scrubber was also designedto be easy-to-use, with featureslike an intuitive control panelwith two transport speeds andtwo operating speeds, and aneasy-to-clean, fully accessiblehygienic recovery tank.

Other features include easy-to-access batteries and quiet operationfor daytime cleaning.

The scrubber is also said toprovide exceptional value with50 per cent more productivity forthe same cost as a 20-inch walk-behind scrubber.

For more information, contactWindsor at www.windsorind.com.


IS GREEN JUST A STATUS SYMBOL?MOST COSTLY GREEN PRODUCTS ARE MORE DESIRABLE

At first, Green cleaning was simply ig-nored in the jansan world, then it was con-sidered a fad, but now it’s the primary trendin the professional cleaning industry.

Environmentally friendly products arenow used for just about everything, rang-ing from bamboo towels to Green clean-ing products.

But according to a new study by ViadasGriskevicius, assistant professor of Mar-keting at the University of Minnesota’sCarlson School of Management, this maybe because Green products are now seenas a status symbol in some market seg-ments.*

“Green purchases are often motivatedby status,” Griskevicius said. “People wantto be seen as altruistic. Nothing commu-nicates that better than buying Green prod-ucts, even if they cost more or are inferiorto comparable, non-Green products (butare seen as) benefiting the environment foreveryone.”

As an example, Griskevicius uses theToyota Prius. Although the car is consid-erably more expensive than others in itssize category, “(It) essentially functions asa mobile, self-promoting billboard for pro-environmentalism. When you publicly dis-play your environmentally friendly nature,you send a signal (to others) that you care.”

Professor Griskevicius based his study

on online purchasing patterns. He foundthat when online shoppers make practical-ity the focus of their buying decision, thecost of a product is their key concern – nothow Green it is.

Similarly, when the emphasis of thepurchasing decision is on luxury and com-fort, once again the environmental respon-sibility of the product is of little to noconcern.

Interestingly, as to costs, the study alsofound that more expensive Green prod-ucts may actually “increase the desirability”of those products because they are onceagain viewed as a status symbol to displayin front of others.

However, while these trends may beevident among some consumers, those inthe jansan industry should note that suchsentiments are not usually present in othersettings.

“This may be true for the consumermarket, but I can say, with confidence, it isnot true of today’s end-users,” said MikeSawchuk, vice president of Enviro-Solu-tions and Charlotte Products. “(End-us-ers) want proven-Green products that per-form and are cost competitive. Status isnot part of the equation.”

* University of Minnesota (Mar. 16, 2010).“People will forgo luxury for Green productswhen status is on mind, researchers finds.”

ANTI-LITTER CAMPAIGNERSCALL FOR DEPOSIT SCHEMEFOR DRINK CONTAINERS

The Cleaning Industry Research Insti-tute (CIRI) International is pleased to an-nounce the launch of the ‘Manufacturers’Corner’ section of its web site. The newfeature will allow CIRI to expand its tech-nical output, share new research ideas andpromote interactive discussions based onthe work emanating from industry sourcesand manufacturers.

“This corner classroom will permitmanufacturers, formulators and distribu-tors who are bona fide CIRI members topost new or possibly unpublished and sci-entifically founded information in the form

CLEANING INDUSTRY RESEARCH INSTITUTE ANNOUNCESLAUNCH OF ‘MANUFACTURERS’ CORNER’ RESEARCH INFORMATION

of notes, papers of any length, summaryfindings or unpublished research,” ex-plained Jim Harris Sr., CIRI chairman. “Tohelp us launch this new component, weare challenging all manufacturers to ‘showus their science’ by being one of the first tosubmit an informative and educationalpost.”

All Manufacturers’ Corner items will becritiqued and reviewed for content by CIRIexecutives and its Science Advisory Coun-cil under the leadership of Dr. StevenSpivak. CIRI reserves the right to accept,


Making consumers pay a refund-able deposit for plastic and glassbottles and aluminum cans wouldincrease recycling rates and reduce lit-ter, the Campaign to Protect RuralEngland (CPRE) have claimed. Un-der its proposed deposit refundscheme, anyone buying a small con-tainer would pay a 15p deposit, witha 30p deposit for larger capacity items,which would then be refundedwhen the container is returned to ashop or collection point.

The CPRE’s report, entitled Havewe got the bottle? suggests revenuesfrom the scheme would go a longway to covering its operational costs.The report also states that the initia-tive would save local authorities£160m per year in waste manage-ment costs, as return rates are pre-dicted to rise to up to 90 per cent.

“Britain produces 434 milliontonnes of waste each year, and wewaste £650 million annually bydumping and incinerating wastethat could otherwise be recycled,”said Mark Woodhead, chairmanof the British Cleaning Council.“Recent figures from one of ourmember associations, Keep Brit-ain Tidy, also revealed that localauthorities in England spendmore than £858m a year cleaningthe litter from our streets. In theseaustere times, this is a very seri-ous problem and the year-on-yearincrease in the cost of cleaning upthis mess is unsustainable.”

Bottle deposits were common-place in the UK in the 1980s, but fellout of favour when plastic bottlesand cans became cheaper and moreprevalent. The Department of En-vironment, Food and Rual Affairs(Defra) said it welcomed the reportand would consider the proposalsas part of its ongoing policy review.


‘eCOMMERCE’ INDUSTRIES INC. ACQUIRES ACSELLERATEINSTINCT BLACK GARBAGEBAGS NOW ECOLOGO™CERTIFIED

The Dissan Group has an-nounced that its line of INSTINCTblack garbage bags is nowEcoLogo™ certified. The bags aremanufactured in accordance with thestandards implemented, and man-aged by the North American com-pany Terrachoice and theirEcoLogo™ program.

The Dissan Group considers theEcoLogo certification an essentialstep in its efforts to move towardgreener plastic products. As moreand more end-users across the na-tion are requesting environmentally-friendly plastic bags, The DissanGroup has obtained EcoLogo certi-fication for plastic film products(CCD-126) in response to this grow-ing market need.

All INSTINCT black garbagebags, which contain 100 per cent re-cycled material and are produced inan ISO 9001 and 14001 certified fa-cility, will now integrate the EcoLogoCCD-126 standard into the prod-uct specifications.

For more information, contact TheDissan Group at (514) 789-6363, e-mail:[email protected] or visit the company’sweb site at www.dissan.com.

CLEANING INDUSTRY RESEARCHINSTITUTE ANNOUNCES LAUNCH OF‘MANUFACTURERS’ CORNER’RESEARCH INFORMATIONmodify or reject any new or existing post-ing at its sole discretion.

CIRI is a 501.c.3 not-for-profit scien-tific, educational and research institute. Itsintent is to preserve all manners of inde-pendent and unbiased thought while mak-ing the best use of business and the in-dustry’s resources and scientific study.

For more information visit www.ciriscience.org.


‘eCommerce’ Industries Inc. (ECi), aprovider of industry-specific business ande-commerce software solutions, has an-nounced that it has acquired substantiallyall the assets of Acsellerate, a subscription-based sales intelligence service. Acsellerate’ssuite of web-based analytics, advanced re-porting and integrated CRM applicationsprovides interactive information that em-powers organizations to easily understandthe effectiveness of their customer relation-ships and turn that insight into bottom-line results.

“We are excited to include Acsellerate’spowerful solutions and talented team inthe ECi portfolio of companies,” said RonBooks, president and CEO of ECi. “Add-ing Acsellerate to the suite of solutionsavailable for our customers fits perfectlywithin our business strategy of providingour existing and prospective customers a‘one-stop shop’ service. Customers usingAcsellerate have experienced tremendousresults by enabling a more proactive, cus-tomer-focused approach. I think it’s clearthat access to the data Acsellerate is provid-ing dealers and distributors is imperativefor success.”

“We believe this is a great opportunityfor Acsellerate and we’re excited to becomepart of the ECi family,” said Steve Sabatini,president and founder of Acsellerate.“From the beginning, our mission hasbeen to help our customers build strongerbusinesses by uncovering clear opportuni-ties to increase customer retention, maxi-mize margin and grow product categorysales. This transaction will enableAcsellerate to significantly enhance our cus-tomer offerings by helping us deliver highvalue solutions to the market faster andwith more seamless integration. We’re nowable to move to the next stage of growth,further penetrating a variety of verticalmarkets in North America and expandingour reach globally.”

According to Sabatini, Acsellerate isconfident that the transition will besmooth and prove to benefit custom-ers, employees and the independentdealer community. The company’s corevalues remain unchanged, and ECi’sshared vision, experience and resourceswill help the company achieve its ongo-ing mission to support the growth ofindependent business.

The International Executive House-keepers Association (IEHA) and the Uni-versity of Massachusetts Lowell TURI labhave announced that performance analysisduring the IEHA/TURI High Perform-ance Cleaning Product (HPCP) testing pro-gram will be enhanced through use of theBYK-Gardner Spectro-Guide to measurethe colour and gloss of surfaces before andafter cleaning.

According to Jason Marshall, UMassLowell TURI Lab director, “The BYK-Gardner Spectro-Guide is used at TURIto enable scientific and repeatable visualanalysis of colour and gloss, which areimpacted by cleaning processes.”

“Five initial measurements are made onthe substrate or surface to get a baselinebefore the test soil or stain is applied,” he

said. “Then five more readings are madeper substrate to quantify the effect of thesoiling. Test surfaces are then cleaned andmeasured again to determine how well thecleaning agent performed.”

The UML TURI lab will use theSpectro-Guide along with the followingtest protocols among others:

ASTM• D 4488 Standard Guide for Testing

Cleaning Performance of Products In-tended for Use on Resilient Flooring andWashable Walls.

• D 3206 Standard Test Method forSoil Resistance of Floor Polishes.

• D 5343 Standard Guide for Evaluat-ing Cleaning Performance of Ceramic TileCleaners.

IEHA AND UMASS LOWELL TURI LAB ANNOUNCE COLOUR AND GLOSSMEASUREMENT TECHNOLOGY AS PART OF THE HPCP TESTING PROGRAM



Were H1N1 Concerns Overstated?

The Development of the BuildingService Contracting Industry

information HotlineBuckeye International Inc.Page 39Tel: (314) 291-1900Fax: (314) 298-2850www.buckeyeinternational.com

Cascades Tissue GroupPage 3Tel: (450) 444-6400Fax: (450) 444-6455www.cascades.com/tissuegroup

Clorox Commercial SolutionsPages 5 & 11Tel: (905) 595-8211Fax: (905) 454-6670Web: www.clorox.com

Diversey Inc.Page 47Tel: (905) 829-7170Fax: (905) 829-1218www.diversey.com

EcolabPage 22Tel: (905) 238-4091Fax: (905) 238-2093Web: www.ecolab.com

Enviro-Solutions Ltd.Page 12Tel: (705) 745-3070Fax: (705) 745-7358Web: www.enviro-solution.com

G.T. French Paper Ltd.Page 29Tel: (905) 574-0275Fax: (905) 574-7388Web: www.gtfrenchpaper.com

Jan-Mar Sales Ltd.Pages 24 & 26Tel: (416) 255-8535Fax: (416) 255-0820Web: www.jan-mar.com

Johnny Vac - Div. ofDistributions J. Beaulac Inc.Page 18Tel: 1 (800) 361-2043Fax: (514) 354-7137Web: www.johnnyvac.com

Kärcher Canada Inc.Page 7Tel: (905) 672-8233Fax: (905) 672-3155www.karcherna.com

Kimberly-Clark ProfessionalPage 19Tel: (519) 622-8134Fax: (519) 622-1984Web: www.kcprofessional.com

Kruger ProductsPage 21Tel: (905) 812-6964Fax: (905) 812-6996Web: www.krugerproducts.ca

Marino Manufacturing Inc.Page 17 & 35Tel: (905) 669-9949Fax: (905) 669-5750Web: www.marinomop.com

Mat TechPages 8 & 16Tel: (450) 375-3542Fax: (450) 375-6158Web: www.mattech.ca

NaceCare SolutionsPage 48Tel: (905) 795-0122Fax: (905) 795-0038Web: www.nacecare.com

Polti CanadaPage 13Tel: (514) 685-8770Fax: (514) 685-6275Web: www.polti.ca

ProTeam Inc.Page 41Tel: (800) 541-1456Fax: (208) 377-3014Web: www.pro-team.com

is what building owners are looking for in a contract cleaner.The trend to use contract cleaners to provide cleaning

service in the future is going to continue to rise and thatbuildings cleaned by their own staff will be the exception.

Managers and supervisors will have a more direct influ-ence on worker productivity, absenteeism, and quality ofwork, morale, labour relations and cost reduction than anyother measure. Supervisors have to become an integral partof the management team, they will have top managementsupport to achieve the results building service contractors,and clients demand.

The advantages of contracting out are substantial. Build-ing services contractors are specialized. They are profession-als with the proper tools and equipment to do the job well.They have well-trained personnel and capable managers.

In closing it is apparent that the industry that went fromsoapy water window washing to technology-driven facilitysolutions has come a very long way. Contracted cleaningproviders are now considered essential services, providingwhat is needed throughout the day with limited effects onour environment.


mized the impact of H1N1” bypromoting more effective clean-ing products, procedures andfrequencies.”

“This was accomplished be-cause our industry educatedend-customers on how they cankeep their facilities cleaner andhealthier,” said Mark Warner,director of Training and Prod-uct manager – Disinfectants andSanitizers, for Enviro-Solu-tions. “This education may benecessary once again. Accordingto the survery, nearly 100 per centof the distributors say NorthAmerica ‘will face other seriouscontagious disease threats incoming years’.”

* Survey methodology:The survey was conducted byAlturaSolutions Communica-tions in August 2010. Morethan 800 e-mail survey invita-tions were sent to jansan dis-tributors, their salespeopleand some of their customersin Canada and the UnitedStates. As of Aug. 20, 2010,131 invitees had responded tothe survey, which has a “con-fidence rating” of 95 per cent.This means that even if morepeople took the survey, it canbe assumed that the resultswould be relatively the same(within five percentagepoints).


Rubbermaid CommercialProductsPage 2Tel: (905) 281-7418,Fax: (905) 279-3690www.rubbermaidcommercial.com

SCA Tissue CanadaPage 9Tel: (705) 715-6165Fax: (705) 737-9788www.scatissue.com

Swish Quality Cleaning ProductsPages 28 & 29Tel: 1 (800) 461-7695Web: www.swishclean.com

Virox Technologies Inc.Page 27Tel: (905) 813-0110Fax: (905) 813-0220Web: www.viroxtech.com

Windsor IndustriesPage 23Tel: (303) 762-1800Fax: (303) 865-2807www.windsorind.com

CSPA• DCC 17 Greasy Soil Test Method for Evaluating Spray-and-

Wipe Cleaners Used on Hard, Non-Glossy Surfaces.IEHA plans to utilize the results of these findings and others

as part of its High Performance Cleaning Product (HPCP)determinations and to augment the IEHA Field Test published inExecutive Housekeeping Today.

COLOUR AND GLOSS MEASUREMENT TECHNOLOGYContinued From Page 45

A cleaner,healthier future.As JohnsonDiversey, you expected us to deliver the best, most eff ective portfolio of cleaning products. You relied on our world-class innovation and service to make cleaning and sanitation more effi cient. You valued partnering with us to address the most challenging needs. You looked to our leadership in making a cleaner, healthier future for the world.

Now, we’re simplifying our name under one powerful brand—Diversey—to better refl ect our world leadership in the commercial cleaning and hygiene business. As Diversey, you can continue to expect us to deliver the very best products, services and partnership. And you can count on us to do even more to deliver real, sustainable value.

We’re Diversey, and we’re leading the world toward a cleaner, healthier future.

For more information visit www.diversey.com

© 2010 Diversey, Inc., 8310 16th Street, Sturtevant, WI 53177-1964. All Rights Reserved. (10/265)

ONE SIZE

FITS ALL

N E W AT I S S A O R L A N D ON E W AT I S S A O R L A N D O

HANDLE ANY JOB,

WITH ONE MACHINE:

FEATURES

> Adjustable brush width

22” - 26” in one machine.

Brush deck adjustment requires no tools!

> Adjustable flow rate

from 0.25 gpm to 1 gpm

> 4 gel batteries for a

run time of 3.5 hours

> Low voltage shutoff

> Onboard chemical dispensing allows for

32:1, 64:1, 96:1 and 128:1 chemical metering

> patented pop on /

pop off pad drivers

T W I N T E C V A R I O 5 5 6 5

Visit our website or contact

us directly to learn more

about reducing your costs

by cleaning smarter.

www.NaceCareSo lut ions .com

1 -800-387-3210

san sep/oct10 cover · writing your cover letters: (1) write your cover letter last. some companies...

Documents