Smart TV Stick

User’s Guide

NEED HELP?If you are having problems with installation,or have any questions on using your Equiso,

please do not return to the store. We’ve got a couple ways you can reach us to talk:

support.equiso.comFor troubleshooting tips and email support

866-471-7196Live help M-F 8am-5pm PST

GETTING STARTED1.1 Inside the Box 1

1.2 Equiso Streaming Smart TV Stick 3

1.3 Equiso Remote 4

1.4 Using Your Equiso Remote 5

1.5 What You Need 6

1.6 Charging the Remote 7

1.7 Connecting the Equiso to Your TV 8

1.8 Settings 9

1.9 Wireless Network Configuration 9

1.10 Access the On-screen Keyboard 10

1.11 Sensitivity of Remote 11

Account & the Play Store2.1 Adding A Google Account 12

2.2 Access the Google Play Store 13

2.3 Download and Install Apps 13

2.4 Factory Reset 14

Troubleshooting3.1 No Picture Displaying 15

3.2 Remote Connectivity Issues 16

3.3 WiFi Connection Issues 17

3.4 No Sound 19

General Care

Additional Support

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GETTING STARTED1.1 Inside the Box

Remote Equiso Streaming Smart Stick (with receiver removed)

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1.1 Inside the Box

Mirco USB Cable Power Adapter HDMI Cable

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1.2 Equiso Streaming Smart TV Stick

1. HDMI Port

2. Reset Button

3. Micro USB Port

4. USB Port

5. MicroSD Card Slot

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4 5

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1.3 Equiso Remote

4. Numbers/Symbols Key Hold Down for Entering Numbers & Symbols

5. Delete Key

6. Micro USB Charging Port

1. Battery Status Light

2. Enter/Return Key

3. Caps Lock Key

Notes: Blue light indicates fully charged. Blue blinking light indicates power is low. Red light indicates charging.

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3 4 5

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1.4 Using Your Equiso Remote

Remote on/off

App list* Hold for 3 seconds to view recent apps

Move through the menu options

Select (hold & drag to scroll/move)

Go back

Home

Options (app menu)

Volume up or down

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1.5 What You Need

High-Definition TV

An HDTV with an available HDMI port.

Wireless Network

An 802.11b/g/n Wi-Fi wireless network (wireless video streaming requires 802.11g or 802.11n), or 10/100 Base-T Ethernet network (requires adapter, not included).

A high speed Internet connection (DSL, cable or LAN).

Login Information

User names and passwords needed to access WiFi, apps (Facebook, Gmail, Spotify).

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1.6 Charging the Remote

1. Connect the USB cable to the A/C adapter.

2. Connect the micro USB cable end to the micro USB port on the remote.

3. Remote is fully changed when light turns solid blue.

Notes: Blue light indicates fully charged. Blue blinking light indicates power is low. Red light indicates charging.

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1.7 Connecting the Equiso to Your TV

1. Connect the USB cable to the A/C adapter. You may also plug the USB cable into your .5A-1A USB port on your TV if supported.

2. Connect the micro USB end to the micro USB port on the Equiso Smart TV Stick.

3. Plug the Equiso into the HDMI port of your TV. If it is difficult to access the HDMI port, use the supplied HDMI extension cable.

4. Set your TV or home theater receiver to the HDMI input where the Equiso is connected.

HDMI Cable (optional)

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1.8 Settings

1. With the remote, click the SETTINGS icon on the Home screen.

1.9 Wireless Network Configuration

1. Click the SETTINGS Icon and choose WIFI from the options on

the left. Make sure the switch is highlighted “ON”.

2. Select your wireless network.

3. Enter your wireless password (if needed).

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1.10 Access the On-screen Keyboard

1. Click the SETTINGS Icon and choose DISPLAY from the option on the left. Check the box next to Status Bar to turn on the on-screen keyboard.

2. Hit the HOME button on the remote to go back to the Home screen.

3. Open the browser and click on the address bar at the top.

4. On the status bar at the bottom of screen, click the keyboard icon.

5. Click the “OFF/ON” switch to turn on the on-screen keyboard. This also disables the keyboard on the remote.

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1.11 Sensitivity of Remote

1. Click on SETTINGS and select LANGUAGE AND INPUT from the options on the left. Choose MOUSE/TRACKPAD > POINTER SPEED.

2. Slide the sensitivity bar to adjust the speed of the pointer.

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Account & the Play Store2.1 Adding A Google Account

1. Click SETTINGS and select ACCOUNTS & SYNC from the options on the left.

2. Click on “ADD ACCOUNT” in the top right corner.

3. Click on “GOOGLE” and follow the prompts.

Adding Other Email Accounts

1. Click the APPS button on your remote.

2. Open the “email” app shown in the Apps Menu.

3. Follow the steps to add your non-Gmail accounts and use this app to view and manage emails.

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2.2 Access the Google Play Store

1. Click the Google Play Store icon located at the bottom of the Home screen.

2. Create or sign in with your Google account and follow the prompts.

2.3 Download and Install Apps

1. Click the Google Play Store icon located at the bottom of the Home screen.

2. Search and select your desired app, click “Install”.

3. App will download and icon will appear on your Home screen.

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2.4 Factory Reset

1. Click on SETTINGS and choose BACKUP & RESET, then FACTORY DATA RESET.

2. Select “ERASE SD CARD”, and click on the “RESET EQUISO STICK” button.

3. Reset will take several minutes. Please be patient.

4. If your Equiso freezes at boot screen for more than 10 minutes, unplug and re-insert power cable.

TroubleshootingMost technical issues on your Equiso can be solved easily by following the advice in this chapter.

For additional tips and troubleshooting information, contact Equiso support at support.equiso.com.

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3.1 No Picture Displaying

1. Your Equiso is connected to power via the AC adapter or through your TV’s powered USB port. (Section 1.7)

2. The Equiso is securely connected to the HDMI port and your TV is set to the correct input source. If you had trouble plugging the Equiso into the HDMI port you can use the included HDMI extension cable to give yourself more room. (Section 1.1)

3. Is the TV is turned on? Don’t feel ashamed if this is the step that fixes it.

4. Try plugging your Equiso into another HDMI port or another TV if available. If you find it works on another TV then go through the setup process and ensure you’ve downloaded the most current updates before trying again on the previous TV.

5. You’ve tried it all and still nothing. Have your TV’s model number ready and please contact us for support so we can help you see how amazing the Equiso is and not just have you read about it on the box.

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3.2 Remote Connectivity Issues

1. Fully charge the remote until the light on the keyboard side is a solid blue. (Section 1.6)

2. Check that USB receiver is plugged into the Equiso. (Section 1.1)

3. Try to reestablish pairing of the remote with the Equiso by holding down SELECT and HOME for 3 seconds with the remote held next to the receiver on the Equiso.

4. Try pressing the on/off button on the remote to wake it from standby. This can happen if you’ve been watching a long movie or had yourself a marathon session on Netflix.

5. The “EQUISO” text on the remote is face up and pointed towards you.

6. Poor thing never had a chance (Please contact us so we can send you a replacement and we’ll alert its next of kin.)

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3.3 WiFi Connection Issues

1. Check that your wireless network is functioning properly and you have internet on your other devices.

2. Make sure you’ve entered your password correctly. To enter symbols and numbers you have to hold down the “!123” key while entering and not just press it once. The caps lock key must be pressed again to return to lower case letters (it doesn’t act like a Shift key). You can turn on the on-screen keyboard if you are having trouble or need to enter symbols not shown on the remote keyboard. (Section 1.10)

3. The Equiso works on the 2.4Ghz spectrum. If your wifi network is set to 5Ghz you will need to either change that setting or set up a guest account on the 2.4Ghz spectrum.

4. If you are unable to see your wireless network try resetting the router and wait 10-30 seconds before reconnecting.

5. If you are experiencing poor reception or connection speeds we recommend using the HDMI extension cable to move your Equiso away from the back of the TV to eliminate any interference.

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6. HD video streaming requires at minimum an 802.11g wifi network. If you are experiencing playback issues like lag or poor image quality please check that your router is compatible and set to “G” or “N” speeds. You also may need to change the channel of your router if other devices are causing interference. (refer to your routers manual)

7. Perform a factory reset. (Section 2.4)

8. Sadly, fewer wires doesn’t always mean fewer problems. Have your network & router info ready and please call us so we can get you up & running with no strings attached.

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3.4 No Sound

1. Make sure you’ve turned the volume up on your TV to your usual level.

2. Turn up the volume on the Equiso’s remote.

3. If you are using a receiver for your home theatre make sure it’s set to the correct source.

4. Connect to your wifi if you haven’t done so already and download the latest update.

5. Perform a factory reset. (Section 2.4)

6. Unfortunately the silent film era isn’t make a comeback. Please contact us for support and have your TV’s model number ready so we can get this bird to sing.

General CareWhen the Equiso Smart TV Stick is not being used please store ina safe area. Do not expose it to harsh conditions such as water, or extreme temperature. Do not force cable & accessories into their parts or yank Equiso from the TV while operating.

Additional SupportFor assistance, please contact us at support@equiso.com

or support.equiso.com or 866-471-7196 (M-F 8am-5pm PST)

Equiso, Inc.580 Harrison Ave Suite 406Boston, MA 02118