sanco business solutions
TRANSCRIPT
CONTENTS Overview Experience Outbound/Inbound Services Staffing Reporting Partnership Model Proof Positive Offer
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OVERVIEW
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Sanco Business Solutions (SBS) is an organization of performers, leveraging a combination of best-in-class
call center solutions, technology and expertise to deliver next level results!
OVERVIEW
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U.S. Headquarters
-California LLC-Agreements
governed by US Law
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OVERVIEW
SBS deploys a “2” pronged, compounding approach to quickly deliver on your program objectives!
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#1 Efficiencies
• Streamlined Solutions = Free up your valuable resources = Save money
#2 Improved
Performance
• Business Intelligence = Increased revenue retention/growth = World class customer service
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OVERVIEW State of the art technology– the foundation for success! Five9 Dialing System
Service and SupportAutomatic Call DistributionMultichannel Contact CenterComputer telephony
Sales and Marketing—DialersPredictivePower ProgressivePreview
Velocify Lead Management Software Industry best-in-class lead management Highly compatible with most CRM systems; full integration Real time reporting
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EXPERIENCE Focused industry expertise– Your immediate gain! Mortgage– Acquisition & Retention Business Loans Merchant Processing Merchant Cash Advance Business Process Outsourcing (BPO) Solutions
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“ROI Advantage”– our numbers driven approach; your business objectives realized! Results from hundreds of successful programs and SBS’s strict
implementation of OBTM fundamentals are the underpinnings of “ROI Advantage”
We collaborate to identify your specific objectives and personalize a program that will generate incremental leads, sales and of course…improved ROI
SERVICES- OUTBOUND
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SERVICES- OUTBOUND
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Lead Generatio
n
•Live hot lead transfer
•Non-responder prospect activation
•Online application submissions
Revenue
Growth
•Customer journey and retention support
•Cross-sell/Up-sell business development
Near-
Shore
BPO
•Extension of valuable “Back Office” resources
•Employment verification
•Customer surveys
“ROI Advantage”
SERVICES- INBOUND“Mirror Image”– Emulating the best attributes of your in-house agents! SBS’s comprehensive mirror agent training includes a deep
understanding of our client’s products, goals and culture so we can reflect their personality and business philosophy
“Mirror Image” enables SBS to function as an extension of “the team” and provide a positive customer experience so you can grow and retain revenue
World class customer experience service levels
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SERVICES- INBOUND
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Call Overflow
•Minimize/Eliminate dropped calls
•Maximize direct response ROI
•Maintain or improve in house agent conversion rates
Customer Servi
ce Inquiries
•Trained and prepared for first call resolution (FCR)
•Professional; courteous, customer centric communication approach
Multi-
Channel
Model
•Telephone
•Email•Chat
“Mirror Image”
STAFFING Well trained, equipped, courteous– save time and money without compromising quality! Attributes required for earning a position with SBS
Smart, passionate, innovative Prepared to not only fulfill, but surpass client expectations Fluent English speaking, no accents Fully integrated into U.S. culture/lifestyle
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REPORTING
Key metric data visualization Historical performance reporting platform Automated software integration Cloud based dialing solution Elegant, user-friendly info graphics,
scorecards, charts and dashboards Customized industry workflow; common
nomenclature Multiple lead distribution options
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Business Intelligence
Measure
Analyze
Plan
Improve
Not just reporting– Actionable business intelligence!
PARTNERING WITH SBSStreamlined engagement model– Easy, instant, effortless! Unique to industry; “Per Seat” packaging
Includes all key elements of meaningful call center solutionScalabilityIntegrated technology100% guarantee live contact rateClient source leadsSBS source leadsCaller data dispositionReal-time data, instant feedback
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Our clients appreciate the simplicity of either adding, or reducing seats to quickly align with
fluctuating lead flow and revenue objectives
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PARTNERING WITH SBSSuccess is mutually beneficial--we’re in this together!Key tenets for partnership
Exceed expectations Support turning your vision a reality Utilize business intelligence to be faster, more responsive, and knowledgeable Be the driving force behind increasing profits across the board
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“PROOF POSITIVE” OFFERCall center review, consideration and engagement requires time and resources– let us prove your investment is worthwhile before we engage! Analysis of current programs and strategic recommendations for
achieving KPI objectives Live listening session
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