SANDRA WILLIAMS New York 10552 Cell - 1 917 969 7694 ♦ williamssc414@outlook.com

PROFESSIONAL SUMMARY

I am a results-oriented professional with over 33 years' of progressive experience in analyzing, improving and administering HR programs. In 2013, I held the role of Office Manager; due to the departure of the SR HR Coordinator and the promotion of the Benefits Manager to Associate HR Director, I was offered and accepted the role of Benefits Manager. I successfully managed the increased workload resulting from the combination of the roles of the departing SR HR Coordinator, the transitioning Benefits Manager along with the tasks from my role as Office Manager. As of January 2016, with the departure of the Associate HR Director, I further increased my skillset by taking on the workload managed by the Associate HR Director and have done so with success. I am a self-directed and proactive individual with a demonstrated track record of success. Possessing competencies in developing and implementing employee focused initiatives to support the strategic objectives and goals of the organization while providing human capital management support. I am seeking and would welcome the opportunity to speak further with you to determine how I can be part of your organizational team.

SKILLS Decision-making ability, ensuring HR policies and practices are applied consistently

Understanding of HR legal compliance, familiarity with HR & Benefits related issues on global platform

Coaching and ability to resolve employee related issues & make decisions based on fact

Proven ability to act with empathy, professionalism, neutrality & diplomacy

Possessing a rational, confident & mature approach to decision making

Strong problem solver and solution development; work well with diversity of ideas and opinions

Inspires trust; the ability to gauge organizational atmosphere and culture

Ability to work independently, also as part of team, relationship building internally and externally

Ability to react to changing conditions, strong generalist background

Integrity and Values based leadership skills, highly adaptable to new challenges and environments

Proactive mindset, taking the initiative, proactively proposing and seeking solutions to challenges

Ability to keep pace within growth and changing environments; managing competing priorities

Knowledgeable in employment law and aware of trends, providing direction & guidance to all levels

Employee Leave Administration (FMLA, ADA, STD, LTD, Accommodations, etc.) Workday Absence Partner

Ability to manage multiple tasks simultaneously and able to react to shifting priorities to meet business needs

Analytical skills and ability to sort through complex situations and develop plan of action, Ability to operate successfully in unstructured evolving environments

Continuously seeking and implementing strategies to increase HR Employee and Benefits effectiveness; Assessing current trends to assist with decision making; identifying organizational and employee needs and developing initiatives according to need; Resolved employment-related disputes through proactive communication; Responsible for responding to concerns, including complex inquiries pertaining to workplace policies, procedures and ensuring compliance with all company and external requirements in an effort to reduce company-wide risk and contribute to productivity, motivation, and morale, while instilling and maintaining our culture and values. Educated and advised employees on group health plans, benefits, company policy and procedures; Streamline new hire enrollment communications and the exit interview process; Manage leave administration, including employee notifications and vendor management, disability programs and health benefits. Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits. Identifying potential issues, and problems and resolve root causes; conducting New Hire and Employee Transfer Enrollment & Exit Interview meetings I am knowledgeable in employee relations; providing coaching and general employee relations support to employees across the organization to address and resolve workplace matters, work life integration, equity, and inclusion, diversity, HR and benefits administration. Possessing significant exposure and experience with being a resource and point of contact to our global locations. I am experienced in office management; forward-thinking and resourceful, taking the initiative to understand business challenges with a hands on approach to the development of solutions to address identified needs. Aware of the required intricacies of working in a culturally diverse environment, an effective communicator and manager in today’s intercultural workplace. Continuously seeking to transform diversity and equity into a competitive advantage; able to determine whether issues are interpersonal or intercultural; knowledgeable in the challenges in workplace diversity

My career history is marked by successes in managing and enhancing several organizational initiative programs such as; ISOS, Employee Assistance Program, Mother’s Room, Sick room, and Employee Lunch & Learn sessions; transforming the OSI Lunch program into an employee engagement tool and re-structuring the Bard Hall/Housing program process while streamlining procedures and generating new initiatives and vendor discount relationships geared towards supporting and providing resources to the whole employee achieving an integrated work life balance Successfully provided coaching and conflict resolution to OSI support staff as it applies to internal issues and misunderstandings to promote and ensure smooth functionality among colleagues. Provide guidance to OSI programs as needed in regards to requests for time off, attendance recordkeeping, and staff related issues Developed International SOS membership list database which allows for the efficient monitoring of all enrolled members located in the global network – over 800 members; created automated database to track yearly costs and membership numbers for budgeting purposes. Manage all aspects of the ISOS yearly renewal, including administration and coordination of training. Successfully worked with the Associate Deputy Director and the HR Officer to research, recommend & implement International SOS Traveler Risk Management Solution - Travel Tracker system. Developed and created the company wide Tuition Assistance program from a manual tuition assistance application system to a fully automated system which allows for better tracking ability and accuracy.

WORK HISTORY Open Society Institute - New York, NY 10019 Benefits Manager 03/2013 - Current Office Manager 01/2010 - 03/2013 HR Senior Coordinator 11/2002 - 01/2010 Executive Assistant 09/1998 - 11/2002 Legal Assistant 07/1997 - 09/1998 Law Clerk 05/1996 – 07/1997 Montefiore Medical Center – Bronx, NY 10466 1994 - 1996 American Museum of Natural History – New York, NY 1991 - 1994

CERTIFICATIONS • SHRM – CP • sHRBP - Strategic HR Business Partner • Performance Management Innovation • Talent Acquisition Strategist • Work-Life Certified Professional® (WLCP)

EDUCATION

• Advanced Specialized Certificate in Intracultural Management - January 2014 – University of Notre Dame • Executive Leadership in Leadership & Management - September 2012 - University of Notre Dame / Mendoza

College of Business – Executive Education • Employment Law - February 2011 – University of Phoenix • Fundamentals of HR Management - December 2010 - University of Phoenix • Consulting Skills for HR Management – Fall 2009 – College Network • Employment Law, Organizational Culture & Work – Fall 2008 – eCornell University- • Maximizing Team Effectiveness for the Project Manager - June 2008 - Villanova University • Human Resources Management - 2008 - Master Certificate • Mastering HR Organizational Effectiveness – Spring 2007 – Villanova University • HR Management – Summer 2007 – Villanova University • Business Management – October 2003 - 2006 University of Phoenix • Business Management - August 1986 - BA - Taylor Business Institute

MEMBERSHIPS: International Foundation of Employee Benefit Plans; Society of Human Resources Management; Human Capital Institute; The Society for Diversity; World at Work; National Notary Association