SANDRA K. WILLIAMS2764 Ivandell, Dallas, TX 75211 214-650-9051

sandra_williams_resume@yahoo.comEnergetic, proactive, and dependable professional with a history of taking the imitative to increase productivity, improve efficiency, enhance customer service, and cut costs. Enthusiastic about problem solving and troubleshooting complex processes. Detailed oriented and analytical.

COMPUTER SKILLS MS Office 2010, MS Outlook 2010, Adobe Acrobat 9.0, MS Publisher, typewriting 70 wpm, various time reporting systems, Visual Homes, Account Mate, Windows8, Lotus Notes, AS-400, CorelDraw, Advanced navigation of Internet Explorer, Google Chrome, and MozillaCertified: MS PowerPoint, MS Access, and MS Excel 2010; Office Assistant Certification and Software Application Specialist Certification

WORK HISTORYØØ STOCK AND COMPANY Accounting Office Administrator SEPT 2015 to PresentSupport CEO and staff by preparing presentations/reports, travel arrangements, and meeting coordinationPrepare multiple daily, weekly, and monthly financial reports and bank/credit card reconciliations, in addition to, AP/AR, Journal Entry posting, and financial analysis utilizing QuickBooks desktop and QuickBooks OnlineCreate, record, and print checks for various payments, generate invoices, make bank deposits for clients and transfer funds between accountsTroubleshoot hardware and software issues for company and QuickBooks issue/concerns for clientsProvide accurate and detailed information to financial portfolio questionsDevelop and track spreadsheets for past and present commitmentsMonitor, reconcile, and forecast payments for clients.

ØØ DALLAS HOUSING AUTHORITY Senior Administrative Assistant NOV 2013 to JUL 2015Support Housing Operations in mass communications to clients/tenants of processes and application statusDevelop strong relationships with peers to assist with issues and concerns of residents, applicants, and employeesSchedule all public housing appointments for formal and informal reviews for applicants and tenantsAssist clients and applicants in completing forms and providing instructions and informationOrder all departmental supplies and monthly supplies for various other departmentsCustomer service for all public housing inquiries.

Administrative Assistant – Finance FEB 2013 to NOV 2013Support CFO, Controller, and Finance department with general administrative dutiesDeposit all incoming rental and vendor payments to DHA daily and reconcile deposits dailyMonthly reconcile statements of all accounts and make travel arrangements for management

Helpdesk Specialist FEB 2012 to FEB 2013Answer IT Helpdesk telephone and direct calls to appropriate personnel. Supply information or generate work orders and assign to appropriate staff. Follow-up on work order by noting progress and closing in an appropriate time-frame. Order all toner for all agency printers. Assist users in configuration and use of desktop and laptop computers over the phone. Perform various levels of desktop publishing to assist users with creating publications, posters, newsletters, flyers, brochures, pamphlets and other complex documents Train new employees on IT processes and procedures during new-hire orientation. Manage and reconcile local, long-distance, and cell phone bills for agency. Maintain new and separated employee information technology files.ØØ CARE CYCLE SOLUTIONS Clinical Call Center Technician APR 2011 to FEB 2012Review detailed-customized electronic medical records for patient that are homebound suffering from acute, chronic, or terminal illnesses prior to inquiring when patients will test while maintaining accurate data entryEnter new set-ups for new or returning patients; set standardized parameters and notify staff assigned to patientCommunicate daily with field office, tracking of hospitalized patients, and adhere to HIPPA regulationsCall monitored patient and alternate contacts twice daily when alerted

Manage equipment inventory for all agencies.ØØ DALLAS AREA RAPID TRANSIT Special Events Coordinator OCT 2010 to SEP 2013Direct special event patrons to their destination. Verify travel vouchers and track how many guest used alternative transportation. Promote usage of alternative transportation resources when necessary to provide seamless service. Interact with patrons and monitoring transportation availability, while ushering customers to available seating. ØØ DALLAS CUSTOM PAINTING Office Manager/Owner NOV 2007 to APR 2011Accounts payable/receivable, bookkeeping, project coordination, assisting with bids and submittals. Assigning work and setting priorities, providing daily coaching and feedback, recognizing and rewarding accomplishments and contributions, introducing new procedures, and tracking performance to achieve set goals.

EDUCATIONRichland College – 40-Credit hours toward Executive Assistant Associates Degree 2007.Executive Secretarial School, Dallas, Texas, Graduated - Executive Secretarial Diploma - November 1991.

My career goal is to evolve within the company by contributing splendid and exceptional proficiency. Always prioritizing and exceeding the company’s goals and standards. Develop new strategies and ideas to produce, retain, and assist in maintaining company growth.