sandy marshall, dvs, cavs joan m. miller, mha ahvrp audio conference july 11, 2012 1
TRANSCRIPT
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CAVS: READY, SET, GO!
Sandy Marshall, DVS, CAVSJoan M. Miller, MHA
AHVRP Audio Conference July 11, 2012
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PRESENTERS
Sandy Marshall, CAVS AHVRP Board Member Liaison to Certification Advocacy Committee Director of Volunteer and Community Services LRGHealthcare Laconia, NH
Joan M. Miller, MHA Executive Director, AHVRP
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TOPICS
Recent CAVS updates 2013 changes CAVS fundamentals
application and eligibility exam content renewals
Value of CAVS Questions
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RECENT UPDATES
Moratorium lifted July 15, 2012 Some re-take fees lowered
Those who did not pass between June 1,2011, and May 1, 2012:
$50 if re-take by November 15, 2012 Those who re-took in the timeframe:
$25, if re-take by November 15, 2012
Calculators permitted No changes for current CAVS or renewals
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CAVS GOVERNANCE
CAVS Exam Committee Mission Members
Certification Advocacy Committee Mission Members
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CERTIFICATION ADVOCACY COMMITTEE
Board Liaison: Sandy Marshall, CAVS Members
Betty Beck, CAVS, Duncan Regional Medical Center, Duncan, OK, [email protected]
Kathy Berube, Maine Medical Center, Portland, ME, [email protected]
Doug Della Pietra, Rochester General Hospital, Rochester, NY, [email protected]
Pam Lemp, CAVS, St. Luke’s Episcopal Health System, Houston, TX, [email protected]
Greg Sorenson, CAVS, Jack C. Montgomery Medical Center, Muskogee, OK, [email protected]
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2013 CHANGES
Focused annual exam schedule – computer (candidates arrange proctors and test sites) First full weeks of March and October – beginning in January 2013
March 3 to 9, 2013 October 6 to 12, 2013
Until December 31, 2012, computer exam available daily Paper-and-pencil exam available at 2012 conference
9 a.m. to noon Wednesday, September 19, Dallas Application deadline is September 1
No pencil-and-paper exam at 2013 conference Will offer again if sufficient demand
Pencil-and-paper available to Chapters by arrangement CAVS Open Forum at 2012 conference
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PURPOSE OF CAVS
To promote healthcare volunteer service management through the certification of qualified individuals by: Recognizing formally those who meet the eligibility
requirements and pass the CAVS exam. Encouraging continued personal and professional
growth Providing a national standard of knowledge required
for certification
Awarded by AHVRP, part of American Hospital Association
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ELIGIBILITY REQUIREMENTS
50% of position related to volunteer management
One of the following: Bachelor’s and two years paid experience
in healthcare volunteer management Associate’s and three years of experience High school diploma or equivalent and four
years of experience
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APPLICATION PROCESS
Access application on CAVS Certification page
Also available at www.ahvrp.org under Education > CAVS Certification
Mark on application if you plan to take exam onsite at annual conference, state conference (if offered), or online
Pay fee by check/money order or by credit card online via CCVA’s Website
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EXAM ELEMENTS
110 multiple-choice questions, 110 of which are scored
Passing score = 75 correct Two hours long Based on the body of knowledge of
healthcare volunteer management Cognitive levels:
Recall Application Analysis
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CAVS EXAM CONTENT OUTLINE
Planning and Program Development (16%) Management of Human Resources (20%) Finance (12%) Organization and Management of Services
(17%) Outreach, Advocacy and Public Relations
(21%) Professional Development (14%) *Content outline is on page five of the CAVS Handbook
*
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CAVS EXAM CONTENT OUTLINE
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EXAM PREP
Visit AHVRP’s CAVS Certification page to access the following tools: Application CAVS Candidate Handbook
Content outline Logistics Checklist
AHVRP CAVS Review Guide -- $99 members/ $149 non-members Renewal application
Talk to AHVRP members who have passed Chapter/buddy study groups Mock exams available once you request an exam date Exam administered by the Council for Certification in
Volunteer Administration (CCVA)
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RENEWALS
Credential valid for three years To renew – Option 1:
Send in renewal application documenting 45 contact hours of continuing professional education and pay fee.
Courses, audio conferences, annual conference Academic coursework Self-study Professional or academic speaking Authoring/publishing
NOTE: Renewal applications must be postmarked 30 days prior to your CAVS expiration date and include renewal fee.
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RENEWALS, CONT.
To renew -- Option 2: Re-take and pass exam, and pay fee
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FEES
AHVRP Member Rates Exam: $250 Renewals:
CEUs: $135 Exam: $50
Non-Member Rates Add $150 to each fee above
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MISCELLANEOUS POINTS
Certification vs. certificate CAVS vs. CVA, administered by CCVA
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REFLECTIONS
Sandy Marshall Rationale for pursuing CAVS Personal value of CAVS AHVRP’s commitment to CAVS
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TESTIMONIALS I felt like achieving certification not only elevated my own
credentials within my field of expertise, but there certainly was a sense of pride and accomplishment in passing the test and being able to place those letters behind my name. I was recognized amongst my hospital peers and that meant a lot to me. I am glad that I can continue my professional growth through my continuing education to keep up my certification
Foremost, I became CAVS certified for myself. CAVS was, and is, the ultimate accreditation specific to our profession so it was important to me to verify I have invested my time, resources and professional development appropriately as a DVS. Healthcare professionals usually have multiple ‘designations’ after their names, CAVS demonstrates I, too, have purposefully focused on my professional path. “What is a ‘CAVS’ “ has generated many conversations where I can fully explain what a DVS is and this has promoted greater credibility and understanding of the depth of our jobs. I believe CAVS says, ‘I am devoted to professional excellence and development.’
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TESTIMONIALS – CONT.
It may sound strange, but to me certification is an acknowledgement of my role as a professional among my peers at my hospital, it’s a validation of my expertise in the field of healthcare volunteer management, and personal fulfillment
Achieving the credential was very gratifying. Adding CAVS to my name
badge has provided many opportunities to explain and be honored for our profession. I received a (one-time only) $500 bonus upon passing the exam. It truly validated that I am a professional and that our work is on par with other credentialed professionals. I continue to make sure that I have enough CEUs to submit for my renewals because it’s personally valuable to me.
I became certified in 2003 and have been very proud of it ever since. For me it was and still is validation that I am very qualified to serve in the profession I have chosen. Working in a setting where letters after your name are recognized and important it gives me credibility in the hospital and also in the community.
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CONTACT INFO
General inquiries Joan M. Miller, MHA [email protected] 312-422-3938
Certification Advocacy Committee Sandy Marshall, CAVS Director of Volunteer and Community Services LRGHealthcare, Laconia, NH [email protected] 603-527-2895
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CONTACT INFO (CONT.)
CAVS exam inquiries: Katie Campbell, CVA Executive Director Council for Certification in Volunteer Administration [email protected] 804-794-8689
CAVS renewal inquiries: Lisa Hinkle, MS AHVRP Education Coordinator [email protected] 312-422-3936
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QUESTIONS?
Visit AHVRP’s CAVS Certification page to access CAVS resources and download a recording of the audio conference. You can also visit www.ahvrp.org and find CAVS Certification under EDUCATION.