Sanjay Kumar, PMP

Program Manager

Introduction

Education

Bachelor of Engineering, GEC

Experience in (UK, USA, Delhi & Bangalore, INDIA)

● 10 years of work experience in Product / Program management.

Managed program’s for Baxter, Quest diagnostics, Henkel, Amgen, UIT to

name a few.

● Designed Financial Products, Mobile Apps, Enterprise systems, Web

Video portals, Self-Service Portals.

● Understands UX, User interface design and information architecture

methodologies, including UCD(User-centered design, accessibility, wire

framing, prototyping, user testing, User surveys and usability testing)

Blog

http://sanjaykumarux.blogspot.com

Strengths

• IT Program Manager experience in project management, product

management, service delivery, and customer relations in large-scale IT

industry environments.

• Around 6 years of experience in program/project management,planning,

execution, monitoring & resource management skills with the ability to

support multiple simultaneous projects in technical & client servicing roles.

• Over 3 years of experience in Software Product Management,User

Experience Design & Usability, testing, implementation & consulting of Web

based software, Mobile apps & ERP.

• Over 2 years of experience in design, development, testing,

implementation & documentation of web-based business applications.

Hands-on experience in every phase of SDLC

Sanjay Kumar, PMPProgram / Product Manager

Relevant Experience:

At Unisys

● Responsible for managing UIT & AARP Self Service Global program

● Email campaign management, Online Survey and VSD Product management.

● AMGEN Self Service portal Design & crafting the program

● Design Knowledge Management program to fit in the Vision and the product roadmap.

● Recommend future self-service environment that would facilitate the 7x24 infrastructure support,

and detail the steps required to move to this future environment.

● Plan yearly project plan, juggle resources, communicate with global teams and map VSD

Strategy to Unisys Strategy.

At Mind Tree

● BSI Entropy: Designed the Information Architecture of Entropy v.5 software for BSI (British

Standards Institute ) along with the first cut of wireframes. Conducted UX workshops for

customers to facilitate the UX design.

● Vevo.com: Architect Vevo portal, improve the User Experience, craft marketing strategy and

release management.

● Arboretum portal: Designed the new Arboretum portal.

● Unilever Quantum Mobile App: Architect mobile app to solve the issues of bulk order data

management for sales team & retailers.

● Pepsi Customer Connect: Architect Customer Connect software to meet Pepsi customer

business needs.

● Cadence InstallScape: Architect Cadence software for auto install and ERP software needs.

● T&T Mobile apps: Provides user experience consulting for development of mobile applications

for travel & transportation industry group of Mind tree. Contributes to usability articles, brown

paper on user experience & mobile usability.

Prior to Mind Tree( Mahindra Satyam Computers)

● Product management: Citi golden products portal

● Target.com.au: Worked as UX Architect for target Australia on online channel performance

evaluation.

● Worked in Mahindra Satyam UX solutions team on clients like FETAC, Gen worth financial, UN,

Wal-Mart, India times movies, Disney, Mexicana airlines, NYSE & Carlson Travels in UCD.

Recommendations

3

On LinkedIn

Software Product / Program engagements

4

Software Product

Design

Software Consulting Product Mgmt. Research +

Information

Architecture

Heuristics

Evaluations

Software

PrototypesUsability Tests

/Task Analysis

E-mail Campaign

5

J

Jan

F J DNSAM A M J O

Video

Adobe Captivate

Survey 1 - Report

26.95% Conversion

WebPay – Set your

Security questions

KB Quality Assurance

#36

HF Standardization

VSD Portal Testing

VSD Facelift/Campaign

UIT VSD: Software Product ManagementSurvey 2 – VSD Reaction

VSD - Campaign

Survey Report

Shared

KB TCG Mapping

Search Result Position

LACR Chat

L1 Agent VSD

KB – Broken Links

Portal - Testing

CM Optimization

VSD Product Transformation

6

4

3

5

2

1

6

KB PlanTOP Keywords

CourionBitlocker

Outlook

WebPay Lync

SRMS

iPhone

SD TOP Call Generators (TCG) - Products

KB – TOP ProductsInfo Numbers

~ 1269 ~ 528~

4285/month

~ 2000/month

~ 30 K

potential

user’s

Articles 2013 Articles 2014

2014 – VSD Visitors

2013 - CHATS

KPI InfographicsVSD

Jan 2013

~ 29%Users heard first time about VSD

~ 4%Users heard first time about VSD

April 2013

~ 10Campaigns completed

Campaigns 2013

Top Visitors

AMGEN: Self-Service Design

8

● Understand the business needs via meetings and

workshops.

● Study the technology needs and existing infrastructure

that will host and plug-in the system

● Design wire-frames and clickable prototypes.

● Provide proposed portal walkthrough to clients and

amend changes requested.

● Development & Go live

● Portal KPI & usage measurement consulting.

AMGEN was interested to create a portal that serves the

needs of its employees for requesting hardware, software

and fix other technical issues on their machines and office

bay.

The portal should also act as a Knowledge Management

data base to read articles and solve issues themselves. A

chat mechanism was also fed in the system.

Amgen is an American multinational biopharmaceutical

company headquartered in Thousand Oaks, California.

AMGEN wanted a new software platform, to fit well in

existing Service Now infrastructure.

1. Customer

3. Solutions Provided

4. Samples

2. Needs

Flowserve Self Service Design

9

10

Amgen Self Service Design

11

Android Apps: AAC Autism Talk Now

12

Android Apps: Bangalore Namma Metro

Vantage Point: Card Concept

13

Multisys Portal Language Testing

14

Project Management

KB Software Tool Selection

15

LifeRay Support & Improvement

16

LifeRay Improvement – EUS Requirements

17

Client – Product Workshops

LifeRay: VSD Portlet Design

19

LifeRay: KB Style guide

20

Unisys: Virtual Service Desk

21

● Responsible for managing the VSD Global portal and

associated systems.

● Design Knowledge Management program to fit in the

Vision and the product roadmap.

● Develop the technical requirements and evaluation criteria

for Vantage Point & Service Knowledge Management tool.

● Conduct Workshops in new technology enablement, cost

structure changes, SSO implementation sales pitch &

initial discussions with the chosen Vendor/Tech team.

● Plan yearly project plan, juggle resources, communicate

with global teams and map VSD Strategy to Unisys

Strategy.

Responsibility covered the complete breadth of

implementing Self-Service program addition to: Provide

7x24 Infrastructure support, Dedicated ITSM platform build,

High Availability Infrastructure, Outside VPN Portal, SSO

capability to Knowledge Management Portal, ITSM Tool

Configuration.

End-to-end responsibility for Virtual Service Desk (VSD) to

cater customer IT environment needs based on Unisys’ IT

Service Management business needs for its users.

1. Customer

3. Solutions Provided

4. Samples

2. Needs

AARP

22

● Tool migration to new version completed successfully.

● SKM implementation as new Knowledge Management

tool for AARP portal.

● Media planning and SD call volumes in control as per the

initial plan

● Developed and governed Portal Management Plan

including Communication, Governance, Change Control

and Deliverables Management processes that were used

throughout the Service Delivery.

AARP needed the portal with SSO (Single Sign On) & SKM

implementation.AARP, the American Association of Retired Persons, is a

United States-based non-governmental organization

interest group, leading positive social change and

delivering value to people age 50 and over through

information, advocacy and service.

1. Customer

3. Solutions Provided

4. Samples

2. Needs

Software Product Management

23

Media campaign & Surveys

L0 Block – Opportunity # 63480 L2 To L1 – Opportunity # 1201 Field To L2 or L1 – Opportunity # 1314

OVERALL OPPORTUNITY

# 623

# 691# 611

# 590

# 4553

# 28974

Product Analysis Self Help - Unilever L2 > L1 > L0 – Q1 2014

L2 to L1 – Top product Field to L2 or L1 – Top Product

L0 – Top product# 29953

Self Service Program: Design

Portal Implementation

Phase 1

Tech Team Client

Phase 2

Introduction

Phase 3

Growth Maturity

Phase 4

Stabilization

*

The percentage of involvement varies based on business conditions. Ideal situation depicted *

Self Help portal program involvement %

L0 Self Service Program

Phases

Phase 1: The portal is implemented via

requirements gathering with tech team, client &

self help program.

Phase 2: Portal is launched to the end users,

mass communications send.

Phase 3: Portal marketing is done to increase

portal usage & strategy alignment.

Phase 4: Portal usage increases around 25% to

30% adoption.

Phase 5: Portal is improved & adoption levels

are maintained or increased.

Self Help

Program

Phase 5

Steady State Implementation State

Self Service Program Design – Ecosystem

Portal Technologies L0 Program Solutions

Technology Effective Product ManagementUsers &

Customer Delight

Life Ray

Share Point

ITSM

Change Request

Management

Client Relationship

Management

Coremetrics Strategy

Management

Evergreen

Knowledge Management

User Research &

Testing Portfolio Alignment

User Surveys Portal Marketing

Portal User Experience Portal Development

Consulting

Team meetings &

Resource ManagementZ3210 program

Unisys Management

CommunicationsPortal Implementation

• Self Help Portal

• L0 Knowledge Management

• Coremetrics Strategy

• Portal Change Management

• Portal Marketing

• Client Communications

• Campaign Management

• Z3210 Management

• Xnet & Symphony

• Help File Strategy

• Service Desk innovations

Planning , Strategy & Innovation

L3 - $$$$

L2 - $$$

L1 - $$

L0 - $

Program Strategy Design

Learn

ing

Fo

cu

s Human Capital Information Capital Organization Capital

Inte

rnal F

ocu

s Operations Management Customer Management Innovation Management Social / Team Management

Processes that produce or deliver better KM products and services

Processes that enhance customer value

Processes that create new KM products or service

Processes that improves team & builds team work

Cu

sto

mer

Fo

cu

s KM Service Focus Relationship Image

Price Quality L0 Functionality Solutions Availability Service BrandPartnership

Fin

an

cia

l F

ocu

s Productivity Strategy Revenue Growth Strategy

Improve Cost Structure Increase Asset UtilizationIncrease Customer

ValueExpand Revenue

Opportunities

Sustained Client Value & Growth

Skills Knowledge Systems Repository Teamwork Training

L0 Self Service & L1 Knowledge Management Programs

LifeRay: KB Evergreen Approach

BAXTER

30

● Create and maintain project plan for portal

implementation.

● Maintain Multisys language translation project plan and

implementation.

● Identify and manages risks, assumptions, issues and

dependencies between several teams in the program.

● Reports to client and Unisys sponsors on progress and

issues; documentation input and output to Quality

Program and Risk Management Review Boards, Joint

Steering Committee, Proposal Review Board, and Core

Management teams.

● Manage all processes/steps for other Washington Mutual

projects part of the main contract

Software product management Baxter International Inc. is an American health care

company with headquarters in Deerfield, Illinois. Manager

responsible for multiple teams bringing multiple teams for

Baxter contract implementation. Contract for Unisys to host

and manage a new Self-Service portal with latest

technology integrations, multi-language support.

1. Customer

3. Solutions Provided

4. Samples

2. Needs

Mobile Apps

31

Travel & Transport industry group. The Travel practice

encompasses airlines, hospitality and leisure, car rentals,

content distribution (traditional and online travel agencies,

GDSs, consolidators, corporate travel, and tour operators).

The Transportation practice provides solutions for ports,

freight providers covering road / rail / ocean transports and

logistics providers covering 3PLs, 4PLs, freight forwarders,

and more.

● Consulted & designed the wireframes of the

applications

● Removed the existing usability issued in the task flows

● Discussion with the technical teams about the

backend data schema.

Mobiles have their own usability standards & the applications

need to be designed for mobile devices. Three different

applications need to be developed.

1.Post Flight booking – for frequent travelers

2.Hospitality application – for regular visitors to a particular

hotel chain

3.Flight Cabin crew application

1. Customer

3. Solutions Provided4. Samples

2. Needs

Vevo.com: Portal Design

32

● Facilitated workshops with Vice President (VP) and

Product Manager (PM) to deliver perfect business

solutions.

● Performed comprehensive audits to identify, eliminate,

and control design elements of Vevo.com.

● Demonstrated high level of integrity while evaluating the

platform and related services.

● Strategy meeting with Tracking team progress and work

allocation using JIRA bug tracking, issue tracking and

project management software.

● Project proposal presentation & Stake holder interviews to

bridge the gap between business vision and solution’s

provided.

A video portal

Earned notable accolades while working with Universal

Music Group (UMG), winning Superior Performance

Awards, recognized as the consultant of the team for

exceeding performance goals. Elicitation & Requirement

gathering to analyze the business goals

UNIVERSAL MUSIC GROUP was looking for an online

video portal which can play professional music videos. The

global team comprised engineers from Google, designers,

developers, consultants and testing team spread across

the globe.

1. Customer

3. Solutions Provided

4. Samples

2. Needs

PepsiCo: Pepsi Customer Connect

33Slide 4

● Consulting for the UX needs of the software users.

● Design of wireframes for PCC and conducting

usability testing on the wireframes.

● Designed the Information Architecture of PCC.

● Design of user personas and usability goals of the

software.

PepsiCo wanted a solution to manage their customers

details like the billing address, location, concept name etc.

globally. PCC termed as Pepsi customer connect was the

solution proposed by the team, to handle this ever

changing requirement in the business world. PCC is used

by Pepsi to handle its customers data effectively.

PepsiCo is a world leader in convenient snacks, foods and

beverages with revenues of more than $39 billion and over

185,000 employees

1. Customer

3. Solutions Provided

4. Samples

2. Needs

BSI Mgmt. System: Entropy v5.0

34

BSI Management Systems were looking for a redesign of

their Entropy v3.0 software. BSI needed a new application

that is easy to use.

1.The application should be usable in nature.

2.Users should be able to navigate in approximately 3

clicks.

3.The application should be scalable to accommodate

new business areas & processes.

● Heuristics evaluation of the current Entropy

application

● Analysis of As-is Information Architecture of Entropy

v3.0 to figure out the usability issues

● Conducted User workshops to gain valuable insights

about user’s expectations from Entropy v5.0 software

● Prepared user personas and usability goals of the

application

● Lo-fi and Hi-fi mock up design of the application.

● Designed the Information Architecture of Entropy v5.0

software

BSI Management Systems provides independent third-

party certification of management systems. It also provides

software solutions to help improve environmental, social

and economic performance through the Entropy software.

BSI Product Services delivers product and service

certification and marking.

1. Customer

3. Solutions Provided

4. Samples

2. Needs

Getronics: GDP Design

35

Getronics is a leading ICT service-provider in the world and

the largest ICT service-provider in the Benelux. As expert

in workspace management services, connectivity,

datacenters, and consultancy, Getronics helps

organizations and its employees to improve performance.

● Designed the information Architecture for Getronics

employee portal

● Designed the wireframes of the GDP landing page

and delivery processes.

● Improve the usability of the application.

Getronics project members were not using formalized template and

it was taking more time in finding required information. Getronics

was looking for a solution that solves the problem of poor usability.

1.A better usable system tailored to user needs which provides

user information more quickly.

2.Detailed content (task descriptions, product description) has

to be found in 3 clicks max, supporting material in one extra

click.

1. Customer

3. Solutions Provided

4. Samples

2. Needs

Mindtree portal: Arboretum

36

Arboretum portal needs to cater to the following needs

1.The portal should make the assimilation process

smooth.

2.Arboretum portal usability should be good so it is

widely used across the organization.

3.Provide all the necessary information to the new

joiners as per their joining locations.

4.Users should be able to locate information with ease

● UX workshops for the new joiners to find out their

needs and expectations from the portal.

● Content analysis and organization for the portal

● User personas and usability goals design

● Information Architecture design for the arboretum

portal

● First cut lo-fi mock up design of the applications to get

an initial work on agreement from the stakeholders.

● Wire frame design of the employee portal

● Management of the development team to execute the

implementation of the arboretum portal.

Arboretum People function team is the human source

wing of Mindtree Ltd. They help in the management of

existing employees and the new joiners in Mindtree.

1. Customer

3. Solutions Provided

4. Samples

2. Needs

eBay.com: Create listing redesign

37

1. Customer

eBay is The World's Online Marketplace®, enabling trade

on a local, national and international basis. With a diverse

and passionate community of individuals and small

businesses, eBay offers an online platform where millions

of items are traded each day

3. Solutions Provided

4. Samples● Wireframes design for create new listing page.

● Two alternate design suggested to suit the client

requirements

2. Needs

Usability issues were prominent in the create listing section for

eBay buyers. The main objective was to make the number of

steps well balanced with an efficient task flow & interaction

design.

Citi: Citi mortgage site design

38

Headquartered in St. Louis, Missouri, CitiMortgage is a

member of Citigroup and focused on providing the highest

quality mortgage products as part of an expansive portfolio

of financial services that includes banking, insurance, asset

management, credit cards, and much more

● Identify User centric design process followed for UI

design

● Information Architecture of the site such that all

primary data is available to users at minimum clicks.

● Branding guidelines and industry best practices

followed during HTML development.

● Efficient task flows in the site for better conversion

rates.

Citi was looking for a good solution to tap the mortgage business

though its online channel. The web analytics report suggested

that the conversion rates was low. To increase the conversion

rates Citi wanted a new site with better User Experience &

usability focus.

1. Customer

3. Solutions Provided

4. Samples

2. Needs

Target.com: Australian online retail

39

target.com.au is a leading online retail chain with products

like clothing, cosmetics, toys, home wares, electrical and

electronics goods in its store.

● Conduct interviews/discussion with the marketing and IT teams

to understand the vision, mission, and measurable goals for

the Web site.

● Identify users of current site in order to develop a thorough

understanding of the target audience, their typical tasks, and

their specific constraints.

● User surveys through online medium

● Conduct 3-Dimesinal site analysis on

o heuristic analysis on usability parameters,

o Accessibility WCAG 1.0 Level 1 Analysis

o competitive analysis

o Task Analysis,

o SEO analysis

● Make recommendations for changes to the site (immediate and

longer term).

The customer experience provided on the site is not very rich as

site architecture is not properly organized, customer support to

help users know about the product is not highlighted well and no

guidance provided to apply for any product online.

The main goal of the performance is to provide

recommendations for improving the online channel performance

of the site.

1. Customer

3. Solutions Provided

4. Samples

2. Needs

India Times: Movie curry site

40

India times is the most popular Internet and mobile value-

added services destination for the global Indian.

Covering everything from art to airlines, India times is

taking the digital age into people's lives, influencing the

way they live and respond to changing times, work and

transact. In a short span, we have created multiple

relationships with millions to users.

● Stake holder interviews & discussions

● Preparing the information architecture of the site

● Wireframes of the site

● Paper prototypes of the site

● Conducting usability testing on the clickable

prototypes of the site with the users.

● Usability testing on the final product

A site which is dedicated to the young generation. A one spot for

all the movie, actor pictures, movie rating, previews, social

networking etc.

1. Customer

3. Solutions Provided

4. Samples

2. Needs

Web based card sorting software

41

Slide 13

Satyam User Experience Management team (UXM)

focuses on activities that help in developing intuitive

solutions that integrate seamlessly with the way user

wants. Its unique model consists of core user experience

elements like Interaction Design, Online Branding, Usability

and Content Architecture.

● Elicitation, analysis & Requirement gathering of the

proposed application

● Performed software design and usability engineering

for card sorting Tool, designed to support Information

architecture process. Created prototypes and wire

frames, and performed user testing.

● Low level fidelity wire frames using PowerPoint

● Conducting stakeholder interviews & analyzing the

interviews for preparing the wish lists

● Conducting usability testing for the application

● Discussion on the Technical Architecture to be used

for the tool

● Designing the Stake holder interview questionnaire

UXM proposes to develop an in house online card-sorting tool to

meet the growing client requirements in UX space.

The tool will be available online & the users can give the tests

remotely.

Once the users give the test the results will be available to the

admin who in turn is the Information Architect.

1. Customer

3. Solutions Provided

4. Samples

2. Needs

Logitech: Logi find search

42

A Swiss company focused on innovation and quality,

Logitech designs personal peripherals to help people enjoy

a better experience with the digital world.

● Elicitation, analysis & Requirement gathering of the

proposed application in the client meeting

● Designing wireframes for the application with respect

to most efficient & quick task completions.

● Brainstorming sessions for the logo design or Logi

Find

● Consulting the client and giving him proper feedback

on his vision of the application

● Evaluating the technical feasibility of the wire frames

with the technical team through discussions

● Determine usability issues in the present design of the

Logi-Find application and providing recommendations

for improvement

The customer was looking for an application to search its

employees according to their technical skills, roles & resumes.

They wanted the application to be made in Autonomy enterprise

search.

1. Customer

3. Solutions Provided

4. Samples

2. Needs

Citi: Product Repository SharePoint

43

CITI Product Repository is a centralized knowledge store designed to

equip the product managers in

● Providing insights into the market trends

● Speculation about product drivers

● Current and historical scorecards

● User data

● Product roadmaps and cost benefit analysis (CBA)

● Design the information architecture of the site

● Design the wireframes of the site

● Research the product & providing solutions for the usability

issues in the product

● Task flow analysis that determined navigation between

screens.

● Research & analysis for the content to go in each section

of the product page from the product inventory data.

● Iterative UI reviews that helped in created a usable

experience.

● User research, usability testing reviews on different

products

● A share point site management guide to help in the

maintenance of the project

To have latest information about the product in line with the following 7

strategic business oriented dimensions.

1.What is the Product?

2.Who uses the Product?

3.How are we different?

4.Who is our Competition?

5.How is our Product performing?

6.What are the known user issues?

7.What does the future look like?

1. Customer

3. Solutions Provided

4. Samples

2. Needs

GE: Apollo workstation

44

A global leader in consumer finance . A remarkable

presence in more than 50 countries. The new global

umbrella brand of GE Consumer Finance, GE Money has a

formidable presence in consumer finance with a variety of

product offerings.

● Checking User Interface of the application for usability

standards.

● Perform web data analysis, design and conduct

usability testing, and perform heuristic evaluations.

● Apply user interface design skills and user-centered

design methods when creating or implementing

product features. (At interface level)

● Report submissions of the usability testing &

recommendations to resolve the critical issues in the

application

The project was a Usability Testing project for GE Banking and

Finance, which was used by CSR’s (Customer Service

Representatives) of GE money.

Apollo Workstation application was made to help the Customer

service representatives (CSR) to solve and assist queries of

Credit cards users.

1. Customer

3. Solutions Provided

4. Samples

2. Needs

Mexicana Airlines: UX Competitive

45

LAN/Contential: Task Flow analysis

46

India Times movies: Paper Prototypes

47

48

India Times movies: Paper Prototypes

India Times movies Task flow design: Upload photos

49

Upload photos task flow

Event 1: User clicks on Upload button

Outcome 1: Citizen reporter upload window

populates

Event 2: User enters fills the citizen reporter

form & submits

Outcome 2: System displays thank you

message

India Times movies: Task flow “my mood”

50

My mood task flow

Event 1: The user clicks on the My

mood link

Outcome 1: My mood pop up is

displayed

Event 2: User selects Romance

radio button

Outcome 2: Romance theme is set

on the page

Romance

theme become

active

Unilever: Quantum Mobile App

51

India Times Movies: RIA Design

52

53

Social Recommendation Specials

SpecialsSpecials

Sanjay Dutt

Lorem ipsum dolor

sit amet, onsectetuer

Most Viewed Most Commented

Most Shared Most Rated

Pongal Combo Pongal Combo

Views: 95463

Comments: 7 Views: 95463

Comments: 7

Please refer yahoo.com

India Times movies : Rich Internet Application Design…

54

India Times movies : Rich Internet Application Design…

55

India Times movies : Rich Internet Application Design…

Trailers Interviews Specials/Events

Hollywood

Trailers Interviews Specials/Events

More Trailers More Interviews More Specials

More Trailers More Interviews More Specials

User Comments

British Standards Institute (BSI) : Entropy v5.0 UX work shop

56

Card sorting User personas

Task Analysis

User study

User Goal mapping

57

BSI : Entropy v5.0 Information Architecture Design

As-is Information Architecture

To-be Information Architecture

BSI : Entropy v5.0 Lo-fi Mock ups

BSI : Entropy v5.0 Software Design

BSI : Entropy v5.0 ERP Software Design

Citi Bank : Mortgage Web intranet site Design…

Citi Bank : User Experience Research & Analysis work…

Citi Bank : Some other works…

Citi Bank : Usability Analysis of products & sites…

● My Home Equity

● Correspondent Web

● Mortgage. COM and

● Contact Manger

● Sales Force Tool

● Citi Home Equity

● Surveys

● Heuristic Evaluation (Layout and Appearance, Structure etc.)

● Competitive Benchmarking (limited because sites are live data extranets)

● User Profiling – External and Internal users.

● Focus Groups – Users like basic functionality not presentation.

● Topology - Site structure review

● Usability Tests –

oPaper Prototyping – Refine flow, concepts and tasks

oQuestionnaires – follow-up / feedback from users

Citi Bank : Creating style guides…

NYSE : Sample task flow analysis & recommendations…

Fetac : User Experience recommendations…

Issue

The login page does not

have the forgot password

link.

The white spaces left

unutilized can be used for

updates of FETAC or

images etc.

Solution

The login page does not

have the forgot password

link.

The white spaces left

unutilized can be used for

updates of FETAC or

images etc.

United Nations : Heuristics Evaluations…

Forms: The form is not intuitive in

nature. The Title text box sequence

of appearance in the form is

questionable. For the supplier

registration it involves total of three

clicks & multiple opening of windows

.

Impact : Multiple windows will

increase the time for task completion.

The form’s lack of intuitiveness will

increase the negative user

experience

Symbian : User Experience recommendations…

Wal-Mart : E-commerce channel evaluation…

71

Contact

Blog: http://sanjaykumarux.blogspot.com/

LinkedIn Profile:

http://www.linkedin.com/in/sanjaykumarux

Contact details:

Sanjay.kumar.pm@outlook.com

+91-966-36-96-828

• Program Manager