Sanjeev BattaOctober 16, 2008

We help government and public sector organizations deliver sustainable results by effectively leveraging technology, process and people.

Services• IT Strategic Planning• Architecture• Business Process Optimization• Project Management• Technology Implementation• SOA and Enterprise Integration

Clients• Labor and Industries• Office of Financial Management• Liquor Control Board• DIS• OSPI• Many other state agencies..

DIS LNI

DOL DOT

WSP

LCB

DOH DOR

• We are trying to restore trust in the marketplace

• Citizens want us create transparency• We hired these guys because of their

credibility• We want to confront reality with

– Our Economy– Housing Market– Earthquakes

SpeedCost

CostSpeed

“If you want to go fast, travel alone, but if you want to go far, travel together.” – African proverb

“If you want to go fast, travel alone, but if you want to go far, travel together. If you want to go fast and far, travel together at Speed of Trust.”

Organizations that have credible and trustworthy leaders may still fail to create organizational trust.

Credible Leader Credible Organization

BehaviorTell the truth in a way people can verify. get real and genuine. Be open and authentic. err on the side of disclosure. Operate on the premise of, "What you see is what you get." Don't have hidden agendas. Don't hide information

OppositeTo hide, cover up, obscure, or make dark. Counterfeit – (The most difficult part)Having hidden agendas, hidden meanings, or hidden objectives. Creating illusion, pretending, "seeming" rather than "being," making things appear different than they are. Withholding information.

“Trust happens when leaders are transparent.” – Jack Welch

BehaviorTake issues head on, even the "undiscussables," Address the tough stuff directly. Acknowledge the unsaid. Lead out courageously in conversation. Don't skirt the real issues. Don't bury your head in the sand.

OppositeTo ignore reality or act as though it doesn't exit. To live in fantasy.

CounterfeitPretending to confront reality but actually evading it, focusing attention on side issues while skirting the real issues.

The first responsibility of a leader is to define reality.“ - Max Depree CEO, Herman Miller

See the hidden variable of Trust

Speak the Language of 4 Cores and 13 Behaviors

Act and create organization symbols that Align with where you want to go

• Trust always starts with me.• Be aware of the strengths and weaknesses of my four cores.• Know my strengths and weaknesses with the 13 Trust Behaviors.• Work on one core each quarter.• Openly discuss and work on one Trust Behavior each week. (13 X 4 = 52)• Internalize the Trust Behavior in project communications (emails,

discussions, memos, etc.)• Develop and follow trust action plans for each wave.• Mentor others on my strengths.• Allow myself to be mentored by others on my weaknesses.• Give the world someone they can better trust.

• Cayzen Technologies offers four different trust workshops and is certified in facilitating Leading at the Speed of Trust, a CoveyLink professional development seminar. This seminar contains fourteen hours of material and exercises.

• The Speed of Trust, a book by Stephen M.R. Covey

• CoveyLink.com

• WhoTrustsYou.com