sap business consulting dr. med. peter langkafel mba

SAP BUSINESS CONSULTING

Dr. med. Peter Langkafel MBA

National Conference Hospital Information Systems and Connectivity

Sofia, 27.6.2006

Patient management by SAP:

Solutions for today –

Supporting strategies for tomorrow!

SAP AG 2006, Visit of Bulgarian Delegation 23.6.2006 / Dr. Langkafel / 2

…

National Health Organizations

Social Assistance Office

Disease Control Center

Social Funds

Health Insurance

Unemployment Insurance

…

Pharmacy / Medical Products and Devices

Pharmacies

…

Hospitals

Policy Maker

Payer

Provider

Pharma

Primary Care

Doctors

Research

…

Players in Healthcare

CitizenPatient

WHO (World Health Organization) Definition: "E-health is a new term used to describe the combined use of electronic communication and information technology in the health sector"


Suppliers & Partners Citizens & Patients Regulatory Controls Planning & Financing Prävention Treatment Disease Control

Research & Development Drugs & Medical Supplies Development

Medical Staff Planning & Alignment

Health Institution Planning Budget Preparation

Public Health Prevention Program Planning Prevention Program Delivery

Services Planning

Citizen & Patient Empowerment Health Information Provision Health Information Services

Patient Management & Care Collaborative Treatment Administration Integrated Diagnostic, Treatment, Care

Billing & Budget Allocation

Quality Assurance Disease Management Programs

Collaborative Quality Management

Resource & Results Monitoring Drugs & Medical Supplies Approval

Medical Staff Performance Monitoring

Medical Statistics Analysis

Management & Support Analytics

Financials

Human Capital Management

Corporate Services Operations Support

Collaborative Healthcare Network: Solution Map by SAP through the entire value chain

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SAP in the Healthcare Industry

First healthcare customers went live in the 1980s

Today, SAP for Healthcare customers include general hospitals university hospitals integrated delivery networks (IDNs) private hospitals defense organizations and health maintenance organizations (HMOs)

with single to multi-facility locations

SAP is the market leader in several geographies with advanced healthcare systems:

# 1 in Austria – 70% of all hospital beds # 1 in Germany – 85% of all university hospitals # 1 in Israel – 80% of HMO market,

SAP Patient Management in 1/3 of all public hospitals

Over 1300 installations in more than 45 countries


CSIS Report / Johns Hopkins University, May 2006

The importance of IT-systems, page 46


Modernization of Healthcare-Systems

Key success factors: Integration and Transparency

Primary Care Inpatient Care Rehabilitation / Cure

Doctors, Nurses

medical / horizontal integration

Business Strategy / IT-Strategy leads to process optimization

Health Insurance

Human Resources

Budgeting

Logistic

administrative / vertical

integration

functionalintegration

Management

-transparency and controlling for real-time decisions-increased patient satisfaction-reduced costs -improved quality of care-more efficient and effective integrated healthcare systems


DB and OS Abstraction

.NET WebSphere…

People Integration

Com

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pplic

ati

on F

ram

ew

ork

Process IntegrationIntegration

BrokerBusiness Process

Management

Information IntegrationBusiness

IntelligenceKnowledge

ManagementLife

Cycle

Managem

ent

Portal Collaboration

J2EE ABAP

Application Platform

Multi-Channel Access

SAP NetWeaver™SAP NetWeaver™

DB and OS Abstraction

Master Data Management

integrated services for patients, doctors,

administration

key infrastructure for all roles

analysis of budget, summarized clinical

data

cooparation with other players and

stakeholders

info center,content management, knowledge warehouse

SAP business partner

SAP Exchange Infrastructure /

Middleware

SAP Web Application Server

collaborative scenarios,

documentation of the value chain

Solution Manager, Easy Enhancement

Workbench,Object Navigator

web services with integration concepts

Enterprise Add-on Patient

Management

Mobile Healthcare, E-Procurement

Integration: SAP Netweaver for Healthcare


SAP—Proven Experience and Results

Product Innovation Lifecycle (PIL) that standardizes the way SAP invents, defines, develops, deploys and optimizes solutions

SAP Ramp-Up—standardized process for introducing solutionsto the market

Experience of the world market leader

Product Quality

SAP Active Global Support—24 x 7 global support, guaranteed response time

SAP Education—More than 200,000 students trained annually, classes offered in more than 15 languages

Support/Education

SAP Solution Maps across– Industries– Scenarios

Healthcare Solution Maps– Healthcare Provider– Collaborative Health Network

Standardized solutions

Accelerated SAP (ASAP)—Repeatable Methodology and Toolkit

SAP Business Maps and EngagementTools—a robust foundation for effective knowledge transfer

Standardized methodologies

Best prooven implementation / Quality Management


Press Release

Frost & Sullivan Honors SAP for Outstanding Healthcare

Market Leadership

London/UK, February 13, 2006 – Frost & Sullivan has chosen SAP AG as the recipient of the 2005 Frost & Sullivan Market Leadership Award in recognition of its exceptional SAP for Healthcare industry solution. This portfolio unites the SAP® Patient Management application and mySAP™ Business Suite to create a complete set of solutions that can streamline all hospital administrative and patient management processes.

Based on an open platform, SAP for Healthcare integrates all healthcare processes – from staffing and inventory to financials and patient-centric processes. Furthermore, when combined with complementary applications, SAP for Healthcare enables real end-to-end processes spanning administrative and clinical departments.

SAP for Healthcare: Award winning solutions


CSIS Report / Johns Hopkins University, May 2006

Findings by Country: Bulgaria, page 100


Integrated ServicesDigital Clinical Pathways (medical and business view)

assignment + classification + systematic arranging

selection list

search criteria

information / knowledge management

information about the clinical pathgraphical

information

documents of the patient

search criteria

classification


Integrated ServicesExample of an Electronic Patient Record (medical view)


SAP—Proven Experience and Results

SAP methodology to minimize project risks: Quality management standardsAccelerated SAP: A comprehensive, repeatable mythology and toolkit

Developed and maintained bySAP Consulting

Applicable for all size customers Repeatable for subsequent projects Efficient use of resources

Accelerated SAP (ASAP)

Used on nearly every new project 3,200+ projects worldwide have gone

live using ASAP 60% of projects < 9 months 35% of projects < 6 months Adopted by partners


SAP—Global Support

Unequaled support for your business—critical processes and systems

2,000+ employees

located in more than 40

countries

17,000+ customers with more than 45,000 active installations

800,000+ solutions for customer messages

34,000+ proactive service sessions

1,500+ on-site services and service-enabling training sessions

The unparalleled service portfolio of SAP Active Global Support (including services and infrastructure for solution management, going-live audits, continuous improvement, training, and knowledge transfer) enables you to control total cost of operation throughout the solution life cycle

Comprehensive project and risk management services allow you to execute successful SAP-related IT projects

Worldwide 24 x 7 support for first-priority problems ensures an SAP expert is on hand at any time of day or night to provide valuable guidance

SAP delivers optimal solution support for your core business processes with tailored maintenance (including optional on-site support) andupgrade strategies

SAP Active Global Support delivers the services, information, and

tools you need to ensure optimal business benefit,availability, and performance of your SAP solutions


Product Innovation Lifecycle: “Continous learning”

How SAP increases product quality: The SAP Product Innovation Lifecycle (PIL)

In 2004, SAP has started to implement the Product Innovation Lifecycle throughout its development organization

The PIL describes how SAP invents, produces and manages products throughout their entire lifecycle


Integrated Services:Business Intelligence - Business Process (business view)

SAP R/3SAP R/3 SAP IS-HSAP IS-H mySAP...mySAP...Non-SAPNon-SAP ProviderProvider FileFile

Case FiguresCase Figures DRGDRG ControllingControlling

DiagnosesDiagnoses

ProfitabilityProfitability ProceduresProcedures

HRHR

Contribution MarginContribution Margin

Insurance ProvidersInsurance ProvidersFinancialsFinancials

PurchasingPurchasing

Hospital Management "All information at a glance"

Controlling"What do our costs and revenues look like?"

Coding Analyses"Is the medical documentation correct and complete?"

Hospital Pharmacy"What is the level of our drug consumption?"


The Jara Project in Extremadura/Spain


SAP for Healthcare - References

SAP allows standard installation as well as the realization of different scenarios

Customer Scope

Hospital Britanico de Buenos Aires (HBBA)

Hospital Britanico de Buenos Aires (HBBA) wanted to find a solution to deliver better service to patients and to improve efficiency of its administrative processes. The prestigious hospital, which has 260 beds and 3 outpatient care centers, performed a highly intense evaluation process. The answer they found was SAP Patient Management—a key application from SAP for Healthcare

The Fernandes Vieira Group (Recife, Brazil)

The Fernandes Vieira Group encompasses a total of 15 companies (subsidiaries and joint ventures), employs 2,500 workers. Its business is concentrated mostly in the running of hospitals and medical services. When the group went looking for a powerful, reliable IT solution to support its future growth, it settled on SAP solutions for small and midsize businesses

Jena University Hospital (Germany)

Jena University Hospital, with 1,400 patient beds, needed to give its doctors and nurses online access from anywhere to essential information, services, and applications. With SAP, they created a mobile workstation for care units, ushering in a new era for the use of mobile information systems in hospitals

Isala ClinicsAfter a merger left Isala Clinics with ten separate, homegrown IT systems, they needed a way to integrate all of their business processes and information into a single system. They found the answer they needed with mySAP ERP, part of the SAP for Healthcare portfolio of solutions


SAP for Healthcare - References

SAP allows standard installation as well as the realization ofdiffernt scenarios

Customer Scope

Munich University Hospital (Germany)

The Munich University Hospital implemented the mySAP Supplier Relationship Management (mySAP SRM) solution to streamline procurement of medical supplies and equipment. SAP Consulting came on board to ensure a smooth implementation

Nürnberg Clinic (Germany)

The Nuremberg Clinic's implementation of the SAP NetWeaver Business Intelligence component enabled it to fulfill legal requirements and provided the foundation for increased competitiveness

Asklepios Harzkliniken GmbH (Germany)

Asklepios Harzkliniken, with 1,350 employees and 500 beds, needed to integrate its various IT structures into one system that would allow them to manage their staff completely and efficiently. It found its answer with SAP solutions

Tübingen University Hospital (Germany)

With 8,000 employees, University Hospital Tübingen operates 17 clinics and cares for more than 60,000 inpatients and 200,000 outpatients yearly. They turned to SAP to help them organize their medical supply storage locations and replenishitems more effectively


Summary

SAP is strategically committed to Healthcare applications in hospitals and in regional networks

SAP for Healthcare is a tested, reliable, robust solution for healthcare organizations of all types

SAP is an established and growing player in the global market for Healthcare applications

SAP for Healthcare is designed to help organizations face the challenges presented by healthcare systems today and tomorrow

SAP for Healthcare offers a low total cost of ownership solution for the implementation and continuous development in time of the IT systems of healthcare organizations

SAP BUSINESS CONSULTING

Dr. med. Peter Langkafel MBA

National Conference Hospital Information Systems and Connectivity

Sofia, 27.6.2006

Patient management by SAP:

Solutions for today –

Supporting strategies for tomorrow!


SAP today


SAPs Worldwide Research and Development Organizations


Key Challenges in Public Sector and Healthcare


Contact

Dr. Peter Langkafel, MD, MBA Senior Business ConsultantSAP Business Consulting

Rosenthaler Strasse 30D- 10179 Berlin

E [email protected]

sap business consulting dr. med. peter langkafel mba

Documents

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