© 2010 OpSource, Inc. All rights reserved.

An OnDemand Company Business Objects is the world’s leading business intelligence (BI) software company. Business Objects’ software helps organizations gain better insight into their business, improving decision-making and enterprise performance. With its pioneering OnDemand business, Business Objects enables companies to deploy a BI solution over the Web—without buying servers or installing software—enabling them to gain valuable business insights immediately, avoiding the time and expense of an IT project.

Business Objects Requirements As a leading provider of enterprise software, Business Objects seized upon the opportunity to expand delivery of its BI solutions into organizations of all sizes via software- as-a-service (SaaS). To optimize the end-user experience, Business Objects needed a SaaS delivery partner that could guarantee consistently high application performance and availability in a global Web environment. In addition, Business Objects required a SaaS infrastructure that could scale rapidly and cost-effectively to support its aggressive growth objectives.

Complete Solution By choosing OpSource to deliver its portfolio of OnDemand solutions, Business Objects has gained much more than just an infrastructure. OpSource provides the company with a turnkey SaaS delivery solution that ensures reliable application performance, universal Web access, and virtually unlimited scalability—all with a cost-effective, subscription-based pricing structure.

“OpSource took us from startup mode to full,

enterprise-ready applications with a world-class

delivery infrastructure behind our applications. In

addition, OpSource is SAS 70 Type II audited, which is

very important to our customers.” - Steve Lucas, vice president of OnDemand software and services, Business Objects

Customer Profile:SAP Business Objects 3030 Orchard Parkway San Jose, CA 95134 www.sap.com/solutions/sapbusinessobjects

Industry:Business Intelligence

OpSource Solution: OpSource Managed Hosting and Application Operations™

Key Benefits:Reduced SaaS delivery costs significantly •

Enabled rapid growth from 0 to 67,000 users •in 18 months

Scaled cost-effectively even when growth •exceeded expectations

Gained cost efficiencies of a common SaaS •delivery solution for multiple OnDemand applications

Case Study: SAP Business ObjectsBusiness Objects Accelerates Growth ofOnDemand with OpSource

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© 2010 OpSource, Inc. All rights reserved.

CompanyOpSource provides cloud and managed hosting solutions that enable businesses of all sizes to accelerate growth and scale operations while controlling costs and reducing IT infrastructure support risks. More than 500 SaaS ISVs, cloud platform providers, carriers and enterprises rely on OpSource’s expertise, experience and agility to operate high-availability, business-critical hosting environments.

Corporate Headquarters 5201 Great America Parkway, Suite 120Santa Clara, CA 95054408-567-2000sales@opsource.net

www.opsource.net

OpSource provides the complete SaaS delivery solution for Business Objects’ Information OnDemand, crystalreports.com, Business Intelligence OnDemand and Nsite on-demand applications. The success of these offerings has continued to spur business growth and an expanding OnDemand strategy.

In a bold entrée into the SaaS marketplace, Business Objects worked with OpSource to introduce crystalreports.com, a report-sharing service that allows users to distribute reports over the Web rather than by email or hard copy. In just 18 months Business Objects skyrocketed from launch to 67,000 users of crystalreports.com. Such rapid growth demonstrates the ability of OpSource to quickly expand its SaaS services to meet the needs of customers even when growth rates exceed expectations.

Steve Lucas, vice president of Business Objects OnDemand software and services said, “OpSource’s SaaS expertise has optimized the end-user experience. The success that OpSource helped us enjoy with our first on-demand product, crystalreports.com, prompted us to aggressively expand our software-as-a-service strategy and offerings. OpSource enabled us to move quickly and with agility. By engaging OpSource instead of doing this in-house, we reduced our SaaS delivery costs significantly and significantly improved our time-to-market, which is critical in the on-demand world of monthly revenues.”

Following on the success of crystalreports.com, Business Objects completed the strategic acquisition of Nsite and delivery of its latest SaaS offerings, Business Intelligence OnDemand and Information OnDemand. Information OnDemand is an online store that provides quick access to pre-built, customizable reports that enable users to compare their businesses with external market and financial data. The reports and dashboards use data from well-known industry sources such as Thomson Financial and eBay.

Why OpSource?OpSource provided Business Objects with the application and data security Business Objects and its customers required. The effectiveness of OpSource’s security practices and procedures is reflected by its successful SAS 70 Type II audit, recognition of compliance with PCI DSS and HIPAA and certification by salesforce.com and WebEx. Business Objects also gained a strategic business advantage when OpSource helped it accelerate the certification of crystalreports.com on the Salesforce AppExchange. And OpSource’s Success-Based Pricing enabled Business Objects to scale cost-effectively with predictable expenses tied directly to its own business success to maximize bottom line results. With the efficiencies of OpSource Managed Hosting and Application Operations as its foundation, Business Objects has a powerful SaaS delivery solution to continue expanding its OnDemand business.

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