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SAP Change Control - OverviewOne Integrated Process to Manage Software Solution DeploymentsJuly 12 - 13, 2012 | SAP Americas HQwww.sap.com/sapsummercamp
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Disclaimer
This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Agenda
1. How to mitigate challenges of application change management?
2. Manage transports with one tool
3. Analyze change and transport execution
4. Control transports via SAP Solution Manager
5. Establish a single quality process across technology stacks
6. Integrate IT Service Management and Change Control processes
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Most typical challenges of software solution change management
DevelopmentLandscape
QualityLandscape
ProductionLandscape
Transport TransportMultiple
DevelopmentWorkbenches
HANA 1.0
QAS System
BI 4.0
QAS System
ECC 6.0QAS System
HANA 1.0
Dev System
BI 4.0Dev System
ECC 6.0Dev System
HANA 1.0PRD System
BI 4.0
PRD System
ECC 6.0PRD System
FIX
FIX
FIX
Synchronization
Distributed and unclear responsibilitiesHeterogeneous and non integrated change management procedures (e.g. by component & technology)Insufficient testing procedures and testing automationInsufficient signoff procedures and quality gate managementAbility to control quality (e.g. concurrent maintenance and project activity)
How to bring all operational units across all organizations to one integrated and consistent quality process ?
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Integrated End to End (Implementations Control Center)Application Lifecycle Management
Bus
ines
sO
pera
tion
sIT
Accelerated innovation
Run SAP Like a Factory Single Source of Truth
Solution documentation100% transparency of requestsand projects
Quality Gate ManagementDefined testing and sign off proceduresAll stakeholder integrated
Integrated E2E Transport andCorrection System
Managing E2E changes ofbusiness processes100% transparency ofdependencies
Test AutomationCompleteness of required testcasesAutomated regression testingTest script maintenance
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Change Control ManagementThe whole is more than the sum of its parts
ChangeRequest
Management
Quality Gate Management
Change and Transport system (SAP / Non SAP)
Transport Analytics /ConfigurationValidation
TransportManagement
Retrofit
Change Control
Management
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Change Control ManagementThe whole is more than the sum of its parts
ChangeRequest
Management
Quality Gate Management
Change and Transport system (SAP / Non SAP)
Transport Analytics /ConfigurationValidation
TransportManagement
Retrofit
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Change Control ManagementChange and Transport system (SAP / Non SAP)
Change and Transport system (SAP / Non SAP)
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Enhanced CTS – One Transport Tool for Multiple Content Types
Enhanced CTS
Multiple Development Workbenches
SAP NetWeaverAS JavaXI/PI SystemSAP NetWeaver
AS ABAPSAP NetWeaverAS JavaXI/PI SystemSAP NetWeaver
AS ABAPSAP BOEContent
SAP HANASAP PI SAP NetWeaverSAP NetWeaverAS ABAP
One centralTransportTool
Multiple Types of Backends
.........
...
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Integrating your Application with CTS+ – where to do what
Appli-cation Land-scape
CTS+
Q- System
Import / Deploy Tool
Auto-maticimport
Start Import
D-System
ExportTool
Transport Request
Attachto
TransportRequest
Transport
One central transport tool
Pro-vide
ImportInfo
(logs)
…
…2
3 4
5
6
1Transport
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Example: Change Control for SAP HANAWith SAP Solution Manager 7.1 SP05 and SAP HANA SP04
TD1
CollectChanges via HANA Studio
Full Integration in Change Control Management of SAP Solution Manager
Transport & Deploy with CTS+
Enhanced Change & Transport System (CTS+)RetrofitConfiguration ValidationQuality Gate ManagementChange Request Management
This is the current state of planning and may be changed by SAP at any time
SAPBWSAPBW
SAPHANA
SAPBusiness
Suite
SAPBusiness
Suite
TraditionalDatabase
TraditionalDatabase
SAPBWSAPBW
SAPHANA
SAPBusiness
Suite
SAPBusiness
Suite
TraditionalDatabase
TraditionalDatabase
SAPBWSAPBW
SAPHANA
SAPBusiness
Suite
SAPBusiness
Suite
TraditionalDatabase
TraditionalDatabase
DEV QA PRD
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Accelerated innovation via CTS Plug-In in SL Toolset
Why should I use it?To be up to date with the newest functionality of CTS+
… Enhanced functionalities planned to be shipped quarterly
… Consume new enhancements independent from other feature deliveries of SAP Solution Manager
Latest innovationsCTS+ for SAP BusinessObjects Lifecycle management console
CTS+ for SAP BusinessObjects Planning and Consolidation
CTS+ for your own applications… Use ABAP Web Services for the Exports side and… Script or EJB for the import side
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Change Control ManagementTransport Analytics / Configuration Validation
Change and Transport system (SAP / Non SAP)
Transport Analytics /ConfigurationValidation
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Transport Analytics & Configuration ValidationFrom Analysis to Reporting & Optimization
Emergency ChangeIdentify transports which were created directly in productionIdentify transports with short transition time
Failed ChangeImport Errors in productionTransport sequence errorsFrequently changed objects
Transport Process Stabilization
Transport StatisticsChange Volume per SystemChange Volume per DayTime Profiles for Imports into Production
Transport BacklogUnused open transport requests in the development systemParked transport requests in the productive import queues
Transport Process Improvement
Change DiagnosticsSoftware Release, Transports and Parameter (SAP Application & Kernel, Database, Operating System, Security)
Configuration ValidationAnalyze and compare transports with existing systems or targets
Transport Process Reporting
Transport Execution Analysis Analysis performed on SAP Business Suite and SAP BW
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Guided Self Service
Wizard based service execution by yourself
Easy to Use
No configuration needed
No impact on the managed systems
Can be used repetitively
Customer Quote:" During the transport-execution analysis service, a continuous quality check through SAP Enterprise Support, we were provided with a complete detailed analysis of all modifications, custom objects, software maintenance, and transport landscape settings, which were checked against SAP Best Practices. Through this service, we were able to gain an overview of our current practices, and improve the processes where necessary, to ensure software change management can be done effectively, and with minimum disruption of normal operations
Brent Steensma, SAP Regional and Global Systems Manager, *Anglo American
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Change Diagnostics Capabilities
System 1 System N
..
SAP Solution Manager
Extraction
Reporting
Questions answered by E2E Change Analysis
Which changes happened recently?
Helpful in root cause analysis
Questions answered by Configuration Validation
How consistent is my transport landscape?
Is a template configuration applied in all production systems?
BW based queries allow a regular reporting of transport execution KPIsFor certain KPIs predefined queries exist in the report directory
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
The Idea behind Configuration Validation
System 1 System 2 System 3 System N
..
What is Configuration Validation?
Configuration validation is a reporting to understand how homogeneous the configuration of systems is. It uses centrally stored configuration data in Solution Manager to do a validation of a large number of systems using a sub set of the collected configuration data
Typical Questions are:
All systems on a certain OS level or DB level?Template configuration (SAP or DB parameter) applied on all systems?No kernel older than 6 month on all systems?Security policy settings applied? Security defaults in place?Have certain transports arrived in the systems?
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Change Control ManagementTransport Management / Retrofit
Change and Transport system (SAP / Non SAP)
Transport Analytics /ConfigurationValidation
TransportManagement
Retrofit
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Transport Management with SAP Solution ManagerCentral access to Transport Information
Logging• All activities are logged• Access detailed information• Full Traceability on Transport Activities
Transport Analysis• TMS Alert Viewer• Import Monitor• Easy in depth analysis and error resolution
Infrastructure for further Change Control Tools• Change Request Management Workflows• Quality Gate Management
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Transport Management with SAP Solution Manager SAP Transport Best Practices
Enhanced Change and
Transport System (CTS+)
Cross System Object Lock
Transport of Copies
Retrofit
CriticalObjects
Reporting
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Dual Landscape Synchronization with RetrofitA 3-Step Approach
Improve process reliability for the retrofit process
Work List of all transports to be synchronized (down to object level)
Tool based
Minimized risk through integration in the maintenance project and changes
Logging of the changes
Less manual effort for double maintenance (conflict and sequence visibility)
Implementation Projects
Maintenance Projects in Cycles
DEV TST
Con QAS PRD
1. Select Transport2. Choose Method(based on conflict detection)
Automatic
Tool Supported(Conflict Case)
Manual(Conflict Case)
3. Retrofit
Automatic
Tool Supported(Conflict Case)
Manual(Conflict Case)
3. Retrofit
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Change Control ManagementQuality Gate Management
Quality Gate Management
Change and Transport system (SAP / Non SAP)
Transport Analytics /ConfigurationValidation
TransportManagement
Retrofit
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Introducing Quality Gate Management
Provides an integrated and consistent quality process for all operational units across all organizations
100 % transparency of all changes
A central transport mechanism and change control system to manage changes across technology stacks and application components
Quality Gate Maintenance with SoD (Segregation of Duties)
One central build, test, and deployment plan for all projects including their Quality Gates
Built in SAP Transport Best Practices
One source of truth to avoid and manage risks of application changes in a project
Integration of every development workbench into the central transport and change control system
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
One source of truthAvoid and manage risks of application changes in a project
Identify the relationships and dependencies between different changes and associating changes with business requirements.
Replace any spreadsheets used to track the application of changes to individual SAP systems within a central location.
Risk avoidance and Risk reduction
Tracking location of changes and the changes for your project which are affected by these errors.
The quality manager can react to critical situations appropriately, and asses the project risk.
Transport Risks
Build Test Deploy
?
?
?
Missing Synchronization
Open Transports
Transport Errors
Missing Transports ?
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Quality Gate Management – How it looks
One central build, test, and deployment plan for all projects including their Quality Gates
Quality Gate Maintenance with SoD (Segregation of Duties)Guided Self Services to assess the risk and document the Quality Gate Criteria
Central transport mechanism and change controlManage changes across the technology framework and applicationEvery development workbench is integrated
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Being Flexible with ChangesAutomatic Reassignment of Changes in Maintenance Projects
Unfinished Changes are automatically taken over to the next maintenance cycle
Leverage automatic reassignment
QGM features reassignment on demand between projects
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Change Control ManagementChange Request Management
ChangeRequest
Management
Quality Gate Management
Change and Transport system (SAP / Non SAP)
Transport Analytics /ConfigurationValidation
TransportManagement
Retrofit
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Introducing Change Request Management
Provides full control & transparency over change execution
Delivers predefined change management processes & workflows
Supports all types of changes(SAP, non SAP, technical & non-technical)
Incorporates SAP’s best practices regarding transport management
Provides the link between business requirements and the underlying technical implementation
Fully integrated transport mechanism and change control system to manage changes across technology stacks and application components
Is highly integrated in other SAP Solution Manager areas and processes
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Change Request Management embedded in Application Lifecycle Management
ALM Capabilities
Technical Infrastructure
Transport Management System Enhanced Change & Transport System
IT Service Management Quality Gate Management
Test ManagementProject & SolutionDirectories
Job Scheduling Management
Change Request
Management
SAP Solution Manager
Request for Change
Service Desk
Message
DEV
QAS
PRD
Controlled transports
Controlled transports
Ser
vice
Des
kC
hang
e R
eque
st
Man
agem
ent
ChangeTransaction
Feedback
RequesterRequesterService
Desk Employee
Service Desk Employee
ChangeManagerChange
ManagerDeveloper
Tester Tester
IT Operator
SystemRecommendations
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Change Transaction
One central process to control change execution
CreateChange
Transaction
Approve / Reject
Request
Handover toExecution
ProcessRequest
Notification
via
Workflow
Execute & document Change
SAP and non-SAPChanges
Technical & non TechnicalChanges
IT Assets Admin Tasks
TestChange
ConfirmChange
Change Request Management
supports all types of changes
System Landscapes
Requester Change Manager
Approver Change Manager
Developer & IT Staff
Tester Requester
Request for Change
CreateRequest for
Change
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Normal Change Urgent Change Admin Change General Change Defect Correction
Supporting all types of changes
Daily maintenance
Implementation Projects
Depending on project release-cycle
Integrated with SAP Transport Management
Emergency Changes
Optimized for fast processing
Independent from project release cycle
Integrated with SAP Transport Management
Documentation only
Administrative activities
Related to system landscape of change project
Not integrated in SAP Transport Management
Changes on IT Assets
– Mobile Devices
– Printer
– …
Not mandatory related to any change project
Used during test-phase of implementation or maintenance projects
Document test defects and their correction
Integrated in SAP Transport Management
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Change Request Management Features
Search & Monitoring Change Documentation Manage Project Phases
Huge set of search criteria to create personalized queries
Export and graphical display of search results
Common search infrastructure for all transaction types
Separate change request and change execution process
Delivered with predefined workflows and processes for easy adaption
Integrated in technical infrastructure
Central management of project phases via SAP Solution Manager
Control transport activities via change request management
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Change Request Management Functionalities
Request for Change Scope
Free scope definition of requests for change: multiple change transactions
Enhanced Approval Process
Support of multiple approval procedures
Easy customizable and adaptable
Transport Management
Access to all relevant transport management activities
Fully integrated in change transaction process
Test Management
Assign Test plan and Test packages
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Downgrade Checks
Multiple Downgrade Checks:
At Change Recording (CSOL)
Before Export
When Reassigning Change
Before Import
Receive warnings before creating potential downgrade situationsor creating a real downgrade!
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Improved Flexibility for Change Request Management
Reassign Changes to other Projects
Project A Project B
Decouple / Assign TransportsChange Document
Transport A
Transport B
Transport CAdd existing transports to change
documents
Decouple transports from change documents
• Changes can be easily reassigned to another Change Request Management project!
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Preliminary Import of Normal Changes
Solution Manager Project 1
Normal Chan. 2
Status: InDevelopment
Normal Chan. 3
Status: Successfully Tested
Tasklist/Maintenance Cycle
Transport Request
Production System
Buffer of Production System
Normal Chan. 1
Status: Authorized for Import
Import in PRD
Trigger “Preliminary Import”
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Flexible Import Options: Status driven Import
The Import-Job imports transports of Normal Changes (and Urgent Changes) which are in a certain state (not all TRs)e.g. all transports are imported to production which belong to Normal Changes in status “Successfully Tested”
Solution Manager Project 1
Normal Chan. 2
Status: In Repair
Normal Chan. 3
Status: Successfully Tested
Maintenance Cycle 1
Transport Request
Production System
Buffer of Production System
Normal Chan. 1
Status: Successfully Tested
Import in PRD
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Enhanced Reporting Capabilities
New BW Content for IT Service Management
Predefined KPIs based on SAP NetWeaver BI technology
Dashboard Apps for Change Request Management
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
IT Change Approval Mobile App
Implementation
Process Requests for Change approvals directly from your mobile deviceSee detailed information about the Request for Change:
Involved Business PartnersScopeAttachments
Relevant Processing DataWill be available from Apple App Store
ApprovalValidate
Request for Change
Create Request for Change
Planned Innovation This is the current state of planning and may be changed by SAP at any time
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
4
3
2
1
5 Change Request Management Integrated IT Service Management and Application Lifecycle ManagementChange Request supports multiple Change TransactionsProvides full control & transparency over change executionDelivers predefined change management processes & workflows
Quality Gate Management One central build, test, and deployment planBuild in central Change and Transport Best PracticesGuided Self Services to assess the risk and document the Quality Gate Criteria
Transport Management / Retrofit Create, Release and Import Transport Requests within Solution ManagerTransport Management based on project and phasesRetrofit improves quality in running phased Transport LandscapeLess manual effort for double maintenance
Transport Analytics / Configuration Validation
Guided Self Service analysis the transport process to improve quality, reliability and throughputChange Diagnostics and Configuration Validation reduce the manual work of regular Transport Execution Reporting
Change and Transport Management One Transport Tool for Multiple Content TypesIntegration of several development environmentsOpen API‘s to integrate customer specific applications
Change Control Management Key Components
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Change Control ManagementThe whole is more than the sum of its parts
ChangeRequest
Management
Quality Gate Management
Change and Transport system (SAP / Non SAP)
Transport Analytics /ConfigurationValidation
TransportManagement
Retrofit
Change Control
Management
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
See SAP Solution Manager 7.1 Capabilities: https://www.sapsolutionmanagerdemo.com
© 2012 SAP AG. All rights reserved.This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement
Key Links for More InformationFor Customers and Partners
SAP Community Network www.sdn.sap.com/irj/sdn
SAP ALM HomepageALM on SCNSAP Enterprise Support Information
http://service.sap.com/almhttp://www.sdn.sap.com/irj/sdn/almhttp://www.sapsupport.info/go/
SAP Solution Manager Homepage http://service.sap.com/solutionmanager
7.1 Ramp-Up Knowledge Transfer http://service.sap.com/rkt-solman
Solution Manager 7.1 Documentation and Release Notes
http://help.sap.com/solutionmanager71
SAP Solution Manager 7.1 Book (3rd Edition) www.sap-press.com
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