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SAP Cloud Services : Real LifeUse Cases

Virtualization and Cloud Week 2011Narayan Sundareswaran

April 13, 2011



Target Use Cases



Dim ension: Deploym ent Opt ion

Deployment Options

Public CloudVirtual Private/ Hosted CloudInternal / Private Cloud

Degree of Shar ing Wi th Other Companies

Shared with other companies but trusted Shared with other companies Internal Company network

pen o pu c, o users anenterprises

Dynamically scale up and downbased on requirements

SaaS applications like Workday,Ri htNow or virtualized infrastructure

us omer as e ca einfrastructure/apps which are hostedin a remote data-center

Dynamically scale up and down

based on requirements

Ke la ers are lar er hardware

r ua ze n ras ruc ure ep oyeinside of large corporate networks

Limited to the company’s resources,complete control

Mixed opinion if this should actuallybe described as ‘cloud’ as behind

provided by Amazon’s Web services

vendors and outsourcing providerslike IBM and HP

firewall

Enterprise Public Cloud Enterprise Public CloudEnterprise

VirtualPrivateCloud

There are different forms of rivac within this s ectrum of Virtual Private Cloud and the “full ” ublic cloud, e. ., rivate cloud a lication

Categorization based on Forrester 2009

on a public cloud infrastructure, or sharing the application but not data as in SaaS or truly share everything as with Google search.Customer will mix and match the various on demand and on premise deployment options creating hybrid IT environments.



Ful l L i f e-Cyc le Solut ion for t he Cloud Serv ic e

PLAN/BUILD RUN/OPERATE

© SAP 2007 /



Comple t e So lu t ion w i t h Serv ices

ManagementPlatform

Services:• Proof of Concept• Install Virtual Business

• Consulting

• Education• Training• Partner Services

SAP Applications(including virtual appliances)

Appliances Suite … Non-SAP …

•• Support Services• Integration Services

• End to End SLAs Virtualization

CPUs Network Storage

Cloud Infrastructure

Private Public

Hybrid



Main c om ponents for a Use Case



The Need:

Low er TCO and Improve Business Agi l i t y

TCO

Others…$???

Management$3

Assemble

Factor In The TCO Equation

DI

Configure Provision Deploy Monitor Manage

CIDI DIDI

DI DI DIDI

DIDIDIDI

DI

CI

More Safety MarginCooling

$1

SAP Quick-Sizerand Safety Margin

Power$1

ABAPJava

Costs$1

InfrastructureNeeded

Costs$1



Cer t i f i c a t ion Fundament a ls

Service Portfolio

SAP Solution andPlatform Skills

New SAP Solutions

Project Management

Project methodology, Experience (migration, upgrade, implementation), Quality Management

Consultants skills / 3rd party delivery, Training plan

Sizingans

etc.

General Information

SAP certificates

# of Employees

Application Management

IT Service Management – Service Desk, Customer Service Manager, Reactive and Proactive ProblemManagement (incl. data consistency)

SAP E2E Standards for Solution Operations and Run SAP Best Practices

Application Change Management

SAP

StandardsService & Support

Technical Architecture, Support Infrastructure and Service Desk

etc.

Data Volume Management

– -, -, -,

Customer & Supplier Relations – Satisfaction Surveys, Customer Service Manager, Supplier Management

Application Hosting/Operation

System Administration, incl. Access Control, Password Rules etc.

Monitoring and Reporting of KPIs and Performance Management – Service Level Management

Security and Patch Management

SAP Solution Manager

Infrastructure

Data Center, Redundancies, Network / Network Security

High Availability, Adaptive Computing, incl. Infrastructure Standards, Backups and DR/BC

Underlying IT

Standards

ITIL, ISO 20000

ISO 9001, ISO27001, SAS70/SOX

er e



Use Cases –Del i very Mod els

Outsourced Cloud

Owners by layer and scenario

ayer us omer cenar o u - upp er cenar oScenario

SAP License andMaintenance

SAP Customer SAP Customer SAP Customer

Application Mgmt SAP Customer

SAPCustomer

orAMS Provider

SAP Customer

or

AMS Provider

Hosting /Managed Services

SAP Customer Service Provider** Service Provider

Public/Private Cloud IaaS IaaS**IaaS

Comments**The two parties have

independent contracts withthe customer

The IaaS is subcontractedby the Outsourcer



Review Customer existing SAP Landscape

Provide different options on Cloud Delivery Models based onthe requirements

gra on ra egy or m n ma own me

Proof of Concept and Testing

oa map or ou gra on

Educate customer on changes in Process & Procedure withNON-PROD running on Cloud Providers

Evaluate customer compliance and security requirementsrunning SAP on Cloud

o a os o wners p an e urn on nves menbenefit analysis.



Cloud Images and V i r t ua l Appl iances –e.g Delo i t t e SNET

SNET has developed a cloud offering that will include Private Cloud which will be hosted in Deloitte’s

firewall combined with a Public Cloud options to host external facing systems at Amazon Web Services

Cloud.

• Private cloud

• For longer term engagements

• Rapidly deployed

• Agreed SLAs, backup, security

rac ce ou :

• Private cloud

• 1 – 30 days duration

• Rapidly deployed within hours

•

• Public cloud

• For client demos (w/outaccess to SNET),international clients, client

• For long term training, client jumpstarts and POCs,upgrades, solutiondevelopment, complex demos

,

• For Training, sandboxes, smallPOC’s, small testing, quick

demos

roa s ows an con erences

• For common ERP solutionsand packages



Use Case - BI in the Cloud

Browser Based Subscriber ExperienceSubscribed Users:• Consumers•• Content Creators

SAP BusinessObjects OnDemand

Business Intelligence Services: Administration

• perat ona eports• Dashboards• Query & Analysis Reporting• Search and Navigate• Content Mana ementSource Data

• o ers, ocumen s,Users

•Document permissions,

Security

BI OnDemand HostedData Warehouse Services

User Access Rights,Row Level Security

•Data Schema ETL

Data Management

,Process, Universes



BI Cloud Serv ic e: Serv ic e Capabi l i t ies

All Environments: 24 X 7 Monitoring

Intrusion Detection

Production: DB, DI Services, BI, Application Front End all Load Balanced

All Data Backed Up Off Site

pp cat ons a on tore , m n stere , anage an une

Staging: All Data, Content and Environment Backed Up Off Site

Applications all Monitored, Administered, and Managed

Content Management and Processes are Provided to Move Content to Production

Development: All Environments are Backed Up Off Site

, ,

Customer/Partner is responsible for: Data Warehouse Schema Design

Universe Design

cr p es gn

BI Content

User Admin and Document Permissions



RDS Cloud Servic es for CRM: Solut ion & Pric ing

Model Overv iew

Item Description Unit

Minimum User Count 100

Standard Contract Term is 12 months •Discounted pricing is available for 24 or 36 month commits

•Pricing available for different database options-User volume discounting is available

12/24/36

months

Hosting Services User Pricing-- Entitlements include: 1 Production and 1 non-Production instance, Storage for each- Technical SAP Basis support: monitoring, backup & recovery, security services- SLAs: 24/7 Service Desk; >99.5% system availability

- Standard Service Request Response times

$/user/m(please seenext slide)

Setup Fees Hosting Support Services- Set up Development & Production CRM RDS instance with minimal up-front charges

Additional Options:-High Availability including SLA- sas er ecovery erv ces-Functional support for AMS services

• Designed to match SAP’s strategy to implement SAP CRM using RDS in the Large Enterprise market.

• Additional Services (quoted separately): anything out of scope of the SAP CRM RDS Standalone Scenario;additional hosting infrastructure and effort to support the CRM RDS ERP integration Scenario or the Business

Analytics Scenario; extended implementation timeframes beyond limits specified ; AMS support beyond themonthly limits specified; database storage exceeding the maximum.



Serv ic es c a t a log w i t h p r ic ing (ex ample)

Small Med Large

pp cat ons * Available SAP Applications include R/3, mySAP ERP, CRM,

BW, NetWeaver BI, EP, NetWeaver EP, SCM (APO), SRM(EBP), PLM, XI, NetWeaver PI, NetWeaver MDM, and LiveCache. Each application requires its ownlandscape, consisting of a single production and two non-production systems.

– backup, Security

Environment Instances –prod and non prod, UpgradingQA

STARTUP SERVICES –Arch services, install, config

AMS – basis, DB, batch, transports

SLAs –Av, response, repair,system performance,extended security



RDS Host ing Arc hi t ec t ure for CRM

sap cloud services - real life

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