sap delivery model to customers expected activities at ... · pdf filesap delivery model to...

Peter Raak

November 26, 2014

SAP delivery model to customers – expected

activities at customer site

© 2014 SAP AG or an SAP affiliate company. All rights reserved. 2Customer

SAP HCM - the ‘big Picture’…

2


Full HCM in the cloud

SAP + SuccessFactorsMultiple deployment options to match your needs and strategy

SAP HCM

Workforce Planning

& AnalyticsCore HR and Payroll

Time & Attendance

Management Talent Management

Full HCM On-Premise

Performance & Goals

Recruiting

Learning

Workforce Planning

Workforce AnalyticsCompensation

Time & Attendance

Workforce Analytics

Core HR

Payroll

Cloud

On-Premise

Goals

Workforce Planning

Performance

Compensation Succession

AnalyticsRecruiting Learning

Jam

Employee Central

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document isprovided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Succession &

Development

Social (Jam)

Hybrid Deployment


Maintenance and support of Swedish SAP Payroll

SAP AG

Modelcompany

TF:Unionen, IF

Metall, Laws

Payroll Sweden

1. SAP Payroll is developed and maintained by SAP AG in corperation with SAP

Sweden

2. The country version for Sweden contains a Modelcompany containing the

Swedish laws and the collective agreements of Teknikföretagen -IF Metall,

Unionen (excl Time Management parts like Parental payment, shortening

working hours, simple template for hourly paid)

3. The customer is responsible for maintaining their own collective agreements

but the maintenance can be maintained thru a partner via separate contract.

4. Changes from SAP will be delivered thru Support package and SAP notes.

These deliveries might need to be adjusted at customer site.


Enhancement & Support PackagesDelivering new capabilities along with critical updates

Legal/Tax Changes,

Corrections

Enhancement Packages

Support Packages

New/Improved Functionality

Switch Framework

Enterprise Services

Mandatory

Optional


Legal Changes and SAP ERP Support Packages

Legal changes are unpredictable, very urgent, mandatory, and may require intensive changes (no technical restrictions).

SAP ERP Support Packages/ Notes:

Provide customers around the globe with time-sensitive legal change updates and corrections.

Are efficient, high-quality updates enabling you to keep your system synchronized with the latest legal requirements and corrections.

Simply download them at your convenience, and deploy them without any need to restart your system.


Localization Product Management in GS

NO:Lysaker

SE:Stockholm

SAP is committed to their customers to accurately and timely track compliance changes in countries we

support

The roll-in for legal requirements is handed by Localization Product Management which is located

mostly in local countries Roll-In for legal requirements – especially proactively tracking of legal changes

Preparation of business cases for new localization

Engagement and prioritization of new legal requirements with local user groups


Customer pilot

projects

Localization Team Sweden setup & Engagement (HCM view)Collaboration Model

Customers SAP Sweden SAP Globalization Services

• Sales

• Support

• GS Local Product Management

Sweden

(Peter Raak HCM/

Erik Törnqvist (FIN))

• GS HCM Norway Dev Team

(David Bednar & team)

• GS HCM Nordics Dev Team

(Jan Drabek & team)

• GS Product Management

EMEA Mature /DACH

(Sabrina Kunze & team)

• User Group

• Private Sector

• Public Sector

Regular user group meetings

Customer meetings

Update on Service Marketplace

Daily and Weekly Sync Calls on

development topics

Bi-weekly Status updates

Bi-weekly Management updates

Analyze legal

requirements

Align on

development

priorities

Influence local

legislation

http://imagedirectory.wdf.sap.corp:6085/ImageLibrary/ImageDetailsView?imageId=46c0b640-8bda-40f4-b598-9781b9509cdb

http://imagedirectory.wdf.sap.corp:6085/ImageLibrary/ImageDetailsView?imageId=46c0b640-8bda-40f4-b598-9781b9509cdb


The Globalization Services team

Sabrina Kunze

Head of Globalization

Services Product

Management for

EMEA Mature &

DACH

Responsible for 16

countries across SAP

product portfolio (with some exceptions)

Erik Törnqvist

Localization Product

Manager Sweden

overall + Financials

Responsible for

Swedish non-HCM

localization (with some

exceptions)

Peter Raak

(external)

Localization Product

Manager Sweden

HCM/PY

Responsible for

Swedish HCM

localization including

Payroll

David Bednar

Development -

Product Owner HCM

Sweden


Localization and SupportCollaboration Model

Customer Active Global Support Globalization Services

• Reports issue with legal

compliance

• Prioritization of new

requirements with local

user group SAPSA

• Classifies issues as Correction, Legal

Change or gap/ new requirement

• Addresses Legal changes or

corrections

• Gaps are analyzed with SAP experts

from GS, Standard dev and product

mgmt

• Prioritization with local user group

• Prod mgmt submits prioritized gaps to

the portfolio planning for localization

• Analyzes the incident

• Provides solution to issues

which are already resolved

• Forwards new issues to the

next level


Globalization Product Management –

rollin & prioritization process with local user group SAPSA

Proactive roll-in of legal requirements/changes

Usage of the community to align on legal requirements to ensure a standard solution serving all customers

Joint prioritization of legal requirements within the user group

Decision will then be made based on effort, validity / benefit for all customers and development capacity

Build a powerful community to lobby with legislator

Review of concepts planned to be implemented by SAP

Early information exchange in regards to planned delivery

Close cooperation during the development cycle

Iterative development approach at SAP enables regular updates/reviews to/by the user group

Up to date transparency in regards to planned delivery

Roll-out of legal functions

Provide information and documentation to SAP customers

Ensure verification by (pilot) customer(s) similar to standard ramp-up approach

Consolidated feedback to development

Support customers in implementing and using the legal functions

All a

ctiv

ities

are

co

ord

ina

ted

by lo

cal p

rod

uct m

an

ag

em

en

t

Roll In Dev-Cycle Dev-Cycle Dev-Cycle Roll Out

1

1

2

3

2 2 2 3


Globalization Product Management –

rollin & prioritization process with local user group SAPSA

Proactive roll-in of legal requirements/changes

Usage of the community to align on legal requirements to ensure a standard solution serving all customers

Joint prioritization of legal requirements within the user group –

– all requirements are gathered and kept up to date in a joint document (SAPSA HCM-chairman and SAP LPM)

– Status of requirements are walked through and discussed (SAPSA meetings twice a year)

– Requirements are prioritized (all companies belonging to SAPSA)

Close cooperation during the development cycle

– For the most important requirements LPM writes DRQs, key customers are involved in DRQ and Dev-Cycle

– LPM align with PO – possible work-arounds are evaluated

– PO makes estimates

Decision will then be made based on effort, validity / benefit for all customers and development capacity

Roll-out of legal functions

Provide information and documentation to SAP customers (SAP Notes, SAPSA-com)

Ensure verification by (pilot) customer(s) similar to standard ramp-up approach

Consolidated feedback to development

Support customers in implementing and using the legal functions (SAPSA end user conf, Announcements Notes)

All a

ctiv

ities

are

co

ord

ina

ted

by lo

cal p

rod

uct m

an

ag

em

en

t

Roll In Dev-Cycle Dev-Cycle Dev-Cycle Roll Out

1

1

2

3

2 2 2 3


Additional information


Legal Change vs. GapDefinition

To be considered a Legal Change

• It must be a new law Due date in the future, not in the past

• It must impact existing featureNot introduce a new feature

• It must require a code changeNot possible to cover via customizing or workaround

• It must be technically feasible Not destabilizing code

Legal Change: Due date in the future, not the past

Functionality is existing, supported

feature

Not possible to workaround

Technically feasible

Gap:Due date in the future, not the past

× New requirement, substituting

something, which was not supported

in the past

Not possible to workaround

Technically feasible

Classification Possible Delivery Via Availability

Legal Change As Maintenance Legal Change Note or Support Package All supported releases

Gap As Innovation

subject to Portfolio Planning

Improvement Note or Support Package Recent releases

New Release or Enhancement Package Future release

New Product As new license

Delivery Mechanisms


Portfolio PlanningPrioritizing Localization Requirements

Impact on System

Rele

van

ce f

or

Cu

sto

mer

Base

Vacation handling

Alecta XML

ATS / Tax

Employers certíficate ´

PUL Rolling of Q45 year 2

High Relevance for Customers

• Many customers need it.

• Customers need it frequently.

• Is essential for their business.

High Impact on System

• Affects volume transactions,

e.g. billing.

• Cannot be solved via user-exit,

report, form or similar.

• No established partner

solutions exist.

Other Decisive Factors

• Fit to SAP product strategy.

• Available resources.

• Technical feasibility.


Documentation of Payroll Sweden

Help Portal documentation:

A PDF of the help portal documentation will be provided to ABB, which contains an overview on

Payroll localization for Sweden

(localized processes, infotypes, etc)

This latest version is in the process of being published on the SAP Help Portal and will be made

available on the service marketplace as well

Recent updates or more granual information

Can be viewed as part of the system documentation

Regarding the access to system documentation, please find the following information below:

– for any PY-SE specific report, call up the system documentation using the “I” (information) button on the

selection screen

– for IMG, using transaction spro under Payroll -> Payroll Sweden, for example:

o Payroll Sweden -> Forms -> Remuneration Statement -> Set Up Remuneration Statement -> Set Up

Wage Types to Report Overtime and Inconvenient Wrk Hrs

– for documentation about payroll objects (aka HR DSYS objects), call the corresponding transaction (pe01,

pe 02, pe03, pe04), and choose the documentation radio button, then choose display. For example:

o documentation for feature 23vpm in pe03

o documentation for operation svcgp in pe04

o documentation for rule surl in pe02

– for other legal change-related information, see the corresponding note, eg.

1850474 - HRSE: RPIABSS0_NEW - New letter for Parental leave in CE

Legal changes are communicated via notes as well as the legal change pages/country pages on

the service marketplace.

http://service.sap.com/globalization

http://service.sap.com/legalchanges






SAP Payroll Legal Changes

Standard template is kept up to date:

• Model info types

• Model wage types, absence types, time types

• SE Schemas/rules for Time Evaluation & Payroll

• SE Operations e.g. STAX for calculation of Tax and Employers Contribution

• SE Features

• SE Work schedules

• SE Legal Reports & Forms

• SE Table Entries e.g. rate and constants

• Standard template groupings

• Posting to accounting is set up according to company requirements

• SE Travel expenses, Per diems etc


Globalization Information on Service Marketplace


Service Marketplace

• Landing Page to access all

information regarding

Globalization

• Language Information

• Service Offerings

• Country Information

• Useful Resources



§Legal compliance remains

our priority # 1

Run your global solution according to

country specific needs

End to end support of complex legal

changes

Early involvement pilot customers &

constant communication well defined

solution at legal due date

120 product managers in 38 countries

define legal requirements together with

local SAP user groups and in close

alignment with local authorities

Globalization Roadmap

Protect IT investment








Services Market Place: Legal Change NotesStandard Reporting

…


Customer Connection for Country-Specific Topics

https://cw.sdn.sap.com/cw/community/influence/gs

Customer Influence

• Collaborate and Co-Innovate

with Globalization Services

• Browse, Discuss and Submit

Improvement Ideas

https://cw.sdn.sap.com/cw/community/influence/gs


Jan Drábek (APO) Peter Raak (LPM) Erik Törnqvist(LPM overall) Finn Buö (New localizations)

GS Sweden SAP Sweden SAP Nordic + Continental Europe

Brno Team 1 (SE, FI, RO, BG)

Sweden core

David Bednář Michal Bezděk Filip Otava Jiří Müller

Other members

Radek Bohatý, Alois Kužela, Václav Smejkal,…

CEE Development Center : HCM Team Sweden

Brno Team 2 Budapest Team

(NO, CZ, HR, SI) (HU, PL, SK, GR, GB

IR)

Stability and growth

Very low fluctuation

Knowledge and experience


Globalization adds local specifics & allows to scale business globally

SAP Strategy Drives Globalization Roadmap

Accelerate customer value

SAP HANA, FGM, SPoC

Simplify consumption

SAP Cloud

Protect IT investment

Legal complianceSimplify user experience

localize SAP Fiori

All products built on SAP HANA ‒ Deployment option cloud / on-premise

Globalization

Investment

Split 2014


Gruppbild Walldorf besök 4-5 november 2014

…


Agenda: VNSG meets SAP – 04/05 Nov 2014 – WDF

WDF21 on the 4th floorWhen? What? Who? Where in

WDF21 4th floor?

Nov 4 13.15 Get together, light snacks , coffee, … Event Room

Nov 4 13.45 – 14.00 Welcome Hans, Marion & Heinz Event Room

Nov 4 14.00 – 15.00 Suite on HANA Rudolf Hois Event Room

Nov 4 15.00 – 15.15 Coffee and Networking Break All Event Room

Nov 4 15.15 – 16.15 Cloud Strategy Bert Schulze Event Room

Nov 4 16.15 – 16.30 Coffee Break All Event Room

Nov 4 16.30 – 17.30 UX, Fiori & Mobile Nis Boy Naeve Event Room

Nov 4 17.45 Leave for Dinner All

Nov 5 08.30 – 08.45 Coffee and snacks Event Room

Nov 5 08.45 – 09.00 Check on day 1, check agenda day 2 Event Room

Nov 5 09:00 – 12:00 Various break-out sessions on

specific SIG topics

SIG Lead : SAP expert see agenda page 2 + 3

Nov 5 12:00 – 13.00 Lunch Event Room

Nov 5 13.00 – 14.15 Analytics Philipp Hassler Event Room

Nov 5 14.15 – 14.30 Wrap Up Event Room

Nov 5 14:30pm End of the Event


Agenda: VNSG meets SAP – 05 Nov 2014 – WDF

BREAK-OUT SESSIONS 09 – 12noon

# What? Participants SAP Participants VNSG Participants SAPSA WDF21

4th floor

19

Advanced Delivery Management/

Business-Transformation Service Guido Wokurka tbc Frank Luyckx Event Room

20 Personnel (PRS) :

Integration topics 09 – 10.30am

Mobile Apps 10.30 – 12amJudith Roess + Parvathy Sankar

Alex Mathew

Peter Willers Peter Raak MR F7

21 SMEHagen Hertwig Hanneke Thomassen

Germa Zijlmans

Event Room

22Customer Centers of Expertise

(CCE)

Annette Michel Wim Priem

Martin Muysers

Event Room

23 SAP HANA CAL Manfred Stein Henrik Josefsson Event Room

24 SAP PI Alex Bundschuh Pontus Borgström Coffee Lounge

25 SAP PM/CS Rainer Jahraus

Miguel von Rotz

Sven Ferdinandsson Coffee Lounge

26 SAP ILM Robert Wassermannn

+ colleague tbn

Tomas Haberg Coffee Lounge


Evaluation

The event was rated excellent, with an average rating of 9(scale 0 – 10). All attendees would like to attend such a session again.

Top items attendees liked were

the 1:1 expert sessions, preparation and knowledge of the SAP experts

the opportunity to have the event with representatives of another user group

the organization of the whole event

Top items for improvement were

More time for 1:1

Repeat next year

Include additional (small) user groups to have even more exchange with SIG leads of the same area of expertise

Make plenary sessions more interactive


Varför ändra ’Look & Feel’ för SAP HCM?

• Förbättrad användarupplevelse, modernare utseende

• Bättre navigering genom uppgifter och processer – allt på en sida

• Minskat behov av utbildning för nya användare – mer intuitivt

gränssnitt

• Harmonisering av ”look & feel" mellan SAPs HCM-lösningar (”On

Premise och In-the-Cloud) - en smidig övergång mellan dessa

• Lättare tillgång till rapporter och analyser

• Minskade krav på teknisk infrastruktur och kostnader kopplat till

detta

• Användningen av icke SAP-standardiserade användargränssnitt (t

ex MS SharePoint) underlättas

2

8


SAP HR som det kan se ut idag…

2

9


SAP som det kan se ut i morgon…

3

0

Lanes concept as starting

page

Offering all important

information within the landing

page

New advanced features like

search facility and

customizable look

Personnel Administration,

Organizational Management:

migration from SAP GUI to

Web-based UI

Improved ‘look & feel’ on

pages and more intuitive

navigation


2


3


4


5


An apple a day keeps the doctor away

…


Hälsning från en f d aktiv användare

…


Angéla Ferm, från Deichmann till Optimera (byggmaterial)

…

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