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SAP Enterprise Asset Management
Enabling Maintenance Professionals Pieter van Daal | SAP Nederland | Product Manager Enterprise Asset Management
emPower Operational Excellence in the Utility Industry | Groningen | 08.11.2012
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 2 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without
the permission of SAP. This presentation is not subject to your license agreement or any other service or
subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this
document or any related presentation, or to develop or release any functionality mentioned therein. This
document, or any related presentation and SAP's strategy and possible future developments, products and
or platforms directions and functionality are all subject to change and may be changed by SAP at any time
for any reason without notice. The information in this document is not a commitment, promise or legal
obligation to deliver any material, code or functionality. This document is provided without a warranty of any
kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness
for a particular purpose, or non-infringement. This document is for informational purposes and may not be
incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except
if such damages were caused by SAP´s willful misconduct or gross negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results
to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-
looking statements, which speak only as of their dates, and they should not be relied upon in making
purchasing decisions.
Legal disclaimer
Introduction
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 4 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
SAP’s EAM Frame of Reference
SAP Enterprise Asset Management supports organizations in efficiently and
sustainably managing the entire lifecycle of physical assets in terms of
performance, risks, and expenditures to achieve and maintain the stated
business objectives.
[referring to PAS55 ISO 55000]
Asset Visibility and Performance
Asset Portfolio & Project Management
Maintenance Operations
Operational Risk Management
Real Estate Lifecycle Management
Asset Information Management
Maintenance Parts & Services Provisioning
Mobile Asset Management
Recent Innovations and Outlook
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 6 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Analytics and reporting
Services enablement
Business add-ins (BAdIs)
Integration and connectivity
Network
modeling
Linear data fields
Linear reference pattern
Functional locations
Equipment
Attributes and features
Networks and object links*
Network attributes*
Analytics and
reporting
Structure reports
List reports
Multilevel list reports
Report graphics*
Content in SAP NetWeaver Business Warehouse*
Dynamic segmentation*
Work
management
Maintenance plans
Work orders
Operational account assignment
Confirmations
Condition monitoring
and inspection
Measurement points
Measurement documents
Notifications
Maintenance Operations SAP Linear Asset Management – solution scope
Solution Today * new with EHP 6
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 7 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Solution enhancements Key benefits
Maintenance Operations Enhancements for SAP Linear Asset Management
Enhancements to networks and object links
Management of network attributes
Dynamic segmentation analysis
Content in SAP NetWeaver BW for linear asset
management and optimized asset operations
Services (service-oriented architecture)
Manage technical objects in a network
Analyze networks with dynamic segmentation
Manage attributes
for a network
Solution Today
or
EhP 6
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 8 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Maintenance Operations Worker Safety – overall concept
Solution Today
Work clearance
Management
Create risks
and responses
Assign risks to
maintenance objects Safety plan in SAP EAM
Risk management* Work clearance
management*
Worker safety
Worker safety in
job execution
* optional
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 9 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Solution highlights Recent enhancements
Maintenance Operations Manage potentially hazardous routine and non-routine work activities
Work clearance and work permit management
Approval process
Various levels of work permits
Assignment of different work permits to an order
Temporal control of work permits
Integration into maintenance processes
Full integration with SAP Enterprise Asset Management:
no separate system
Easier to learn and use
Standardized procedures
Various customer-specific enhancement options (BAdIs)
Authorization process
Temporal control of work permits
Library of work clearance document templates
Lockout and tagout
Solution Today
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 10 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Solution enhancements Key benefits
Operational Risk Management SAP Management of Change
Effective management of change for changes of products,
procedures, processes, equipment, and so on
Consistent and auditable management of changes
User-friendly UI that motivates all employees in a plant to
communicate change requests
Timely and effective completion of reviews, approvals, and
all actions to implement the change (update
documentations, trainings, master data, and so on)
Easier-to-customize solution and shipment of templates to
decrease implementation and adoption costs
A product independent of the releases of SAP Business
Suite; a networked application on premise
Streamline different change processes across the
company and make them more efficient
Ensure that employees follow a company´s procedures
and record change requests
Increase visibility and share best practices to reduce
incidents, ensure compliance, and mitigate risks
Ensure that a structured change-process occurs that
complies with all regulatory and other requirements
Solution Today SAP Management of Change 1.0
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 11 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
SAP Management of Change General Steps and Roles Within a Change Process
Coordinator
Person who manages
and drives the change
Activity Owners
Approver, Reviewer,
Task Owner
Requester
Person who creates
change request
Reviewer
Experts or
Supervisor
Release Change
Request & Drive
Change Processes
Execute Activities Submit Change
Request Review & Evaluation Approval
Create change
request
Describe change
Add attachments
Fill out
customizable
questionnaires
Check
completeness of
the request
Edit request to
improve input
Decide if request
“makes sense”
Send change
request to
approver
Execute activities
by teams or
individuals:
Reviews
Approvals
Tasks
Activities can
contain checklists
or questionnaires
Check request for
completeness
Edit request to
improve input
Decide if request
is relevant for the
Process
Reject change
request if it is not
relevant
Release change
request
Some activities will
be proposed
automatically
Define appropriate
activity hierarchy,
timelines and
activity owners
Trigger activities in
the defined
sequence
Close change
request when all
activities are
completed
Approver
Supervisor or
Manager
User Experience
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 13 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
SAP R/2 http://www.sap.com/corporate-en/our-company/history.epx
1979
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 14 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
SAP R/3 2.0 SAP R/3 3.1
1993
1995
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 15 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
SAP R/3 4.6c
2000
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 16 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
SAP ERP 6.0 Enhancement Packages 5 and 6
2010/11
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 17 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Maintenance Operations New User Interface for the “Maintenance Worker”
Solution Today
EAM Launch Pad
Job Card
Information Center
Confirmation List with
Assigned Jobs to User
Enterprise Search
Job List with Jobs
EhP 5
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 18 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Maintenance Operations Asset Viewer and SAP Business Context Viewer (BCV)
Side Panel started from the
Asset Viewer
Provides context sensitive analytics
and supplementary information
Context is defined by the main
application
Previews for charts and list
Transactional Data
BI Reports
Enterprise Search
Asynchronous processing decoupled
from main window area
Asset Viewer Side Panel
Solution Today EhP 5
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 19 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Integration of manufacturer data and analytics
in a one-stop shop for the asset manager
Solution Today
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 20 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Improved user experience for the maintenance worker
on traditional platforms and mobile devices
Solution Today
Job list
Information center Job card
Confirmation list with
jobs assigned to user
Enterprise search
Launch Pad
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 21 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Solution enhancements Key benefits
Maintenance Operations Integrated geospatial visualization for assets
Intuitive mapping of enterprise assets
Multiple map options (Google, Bing, and others)
Launch pad for asset management business processes
Web Dynpro development environment: user interface
Extensible for alternate display technologies
Geospatial display of critical assets, including linear assets
Map interactivity with assets such as accessing work
orders and other technical objects
Combination of asset information that spans ERP and GIS
systems
Solution Today
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 22 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Visualization in Enterprise Asset Management:
Path Forward…
Mobility
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 24 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
SAP has acquired Syclo: http://www.syclo.com/sap-faq
FAQs, Product Briefs, Demos & Videos:
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 25 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
About Syclo
Focus
170+ employee company exclusively focused on mobility for over a decade
Deep industry & business process knowledge in industries such as :
Utilities, Oil & Gas, Life Sciences , Manufacturing and many others
Over 600 Customers in 39 countries
SAP‟s Mobile Co-Innovation Solution for EAM and CRM Field Service
Flexibility
Any ERP system, network, device or peripheral, optimized for SAP, Maximo
Custom-tailored development, configuration and deployment approach
Products & Technology
Leading development, implementation and management tools
Highly configurable and extensible application approach
Support for Sybase Unwired Platform (SUP)
Regarded by analysts as leader and best-in-class in the category
Complete Solution Orientation
Unmatched integration expertise to complex systems
Far-reaching and diverse partner ecosystem
World-class services team
Expert technical support
Master Data and Analytics
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 27 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Solution enhancements Key benefits
This RDS is the first step to help customers evaluate their
current asset master utilizing predefined SAP Information
Steward and Data Services content for profiling and
assessing quality of EAM master data e.g. table views and
validation rules and continuous monitoring of EAM data.
The following use cases are included:
Creation / change of business / validation rules
Identification of data quality issues based on the business
rules
Profile asset master data
Validate asset master data
Monitor asset master data quality
Analysis of historical data with continuous insight
Missing data or deviations between the physical and virtual
plant can result in:
loss of life
false alarms and alerts
unplanned shutdowns and outages
less than optimal maintenance spare parts strategies
the job delays from lack of inventory or personnel to get done.
Planned Innovations
Asset Information Management SAP Asset Data Quality Rapid Deployment Solution
Future Direction
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 29 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
SAP Strategy
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 30 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Solution enhancements Key benefits
Maintenance Operations Perform integrated CAPEX and OPEX planning and lifecycle costing
Use of in-memory analytics (SAP HANA) for analyzing
items that are critical for reducing the cost for maintenance
Replacement and repair analysis
Forecasting of operational cost
Evaluation of lifecycle cost
Provide real-time visibility of asset performance and its
financial impact
Use predictive methodology in reducing risk
Improve or sustain the capability of assets and identify the
impact they have on CAPEX
Proposing efficient ways to reduce OPEX and make an
investment (CAPEX) decision based on life cycle costs
Planned Innovations
Historical orders and
resource utilization
Historical asset
performance
Master data
Preventive
maintenance plants
Shutdown turnaround
and cutages
Estimated corrective
maintenance
Estimated breakdown
maintenance
ERP
Dashboards Explorer BPC
Reporting analysis and planning
Optimistic, realistic, pessimistic
utilization plans
Rep
licia
tio
n
en
gin
e
Extr
acto
rs
HANA
1. Criticality analysis
2. Forecasting cost
3. Projecting variance with time
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 31 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Solution enhancements Key benefits
Real time Information
System Specification
and Characteristics
Manually inspected
information
Preventive and
Corrective maintenance
Physical system
of asset
Operational Inputs
Operational Outputs Virtual system
of asset
Operational
forecasts Virtual
forecasts
Asset Visibility and Performance Maintenance predictive analysis using in-memory analytics
Leverage in-memory analytics (the SAP HANA platform) to
predict failure based on a certain confidence and risk level
Group multiple asset health monitors
Identify trends in heath indicators for assets
Predict optimum time at which inspection as well as
maintenance should be planned, based on trends in
historical failures, age, utilization, environment, and other
parameters
Increased availability of assets
Improved compliance
Reduced cost
Improved asset safety
Planned Innovations
Next inspection
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 32 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
SAP Enterprise Asset Management Areas of investment
Future Direction
Today
and the
future
Functionality
TCO Visualization
and usability
Real-world
integration
Mobility
Analytics
© 2012 SAP AG. All rights reserved. / 20121108_EAM Strategy (PvD) 33 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not l imited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Key improvements have been realized with Innovations 2010 and 2011
in all major EAM solution areas, e.g. linear asset management,
risk assessment, worker safety, work permits, scheduling, analytics,
new user interface, visualization, GIS integration,…
SAP's overall strategy to combine the visual enterprise, high-speed
analytics, and mobility is fully reflected in our vision for Enterprise Asset
Management:
Provide the asset managers and maintenance workers with all
the information they need in the right format at their fingertips.
Key Points to Take Home
Thank You!
Pieter van Daal
Product Manager Enterprise Asset-, Customer Service-, Facility en IT Asset Management
SAP Nederland B.V. Amerikastraat 10
Postbus 3292
5203 DG „s-Hertogenbosch
T +31 (0)73 645 7616
M +31 (0)6 53 342 298