sap fscm collections management configuration guide
TRANSCRIPT
SAP ECC 6.0
Configuration Guide
Collection Management
Collection Management Configuration Guide
By - Rakesh Page | 2
Contents Customizing ............................................................................................................................... 3
1 Define Company Code ............................................................................................... 3
2 Define Collection Segments ....................................................................................... 4
3 Define Collection Profile ............................................................................................. 5
4 Define Collection Rules .............................................................................................. 6
5 Define Collection Strategy .......................................................................................... 7
6 Define Derivation Priority ........................................................................................... 8
7 Define Collection Groups ........................................................................................... 9
8 Assign Collection Groups to Collection Segment .......................................................10
9 Define Result of Customer Contact ...........................................................................10
10 Define Resubmission Reason Codes ........................................................................11
11 Create Status Profile .................................................................................................12
12 Define Number Range Interval for Case ....................................................................13
13 Define Case Types ...................................................................................................14
14 Define Automatic Status Changes .............................................................................15
15 Define Text ID for Notes............................................................................................16
16 Activate Distribution for Company Code ....................................................................16
17 Activate FI-AR Mapping ............................................................................................17
18 Activate Collections Management .............................................................................17
Collection Management Configuration Guide
By - Rakesh Page | 3
Customizing
1. Define Company Code
Use
In this IMG activity you define the company codes from Accounts Receivable Accounting that are to participate in SAP Collections Management.
You use the company codes defined here later when you define the collection segments.
Procedure
1. Access the transaction choosing one of the following navigation options:
Transaction Code SPRO
IMG Menu Financial Supply Chain Management > Collections
Management > Basic Settings for Collection Management >
Basic Data > Define Company Codes for SAP Collections
Management
Step 1 -> Click the “New Entries” Button
Step 2 -> Enter Company Code “3000” in the company code “CoCd” field
Step 3 -> Click the “Save” Button
Company Code
1000
2000
2200
2500
3000
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2. Define Collection Segments
Use
In this IMG activity, you define which collection segments are to be used in SAP Collections
Management.
Collection segments Group Company codes of a company from the view of SAP Collections
Management so that transaction data (open items, dispute cases, promises to pay,) of a business
partner from these company codes can be considered together. The collection segment also
determines which data from SAP Credit Management is to be considered for customers in this
segment. For each collection segment, specify the credit segments from which the system is to
determine, for example, the credit limit utilization of the customer.
You can only use collection segments in SAP Collections Management if you have released them.
Once you have released them, you can no longer removed the company codes that you have
assigned to the segment. This restriction is necessary so that after reorganizations (for example,
profile changes or changes to collection-specific data in the business partner master record), the
system can assign customer contacts and resubmissions from old segments to the new segments.
You use collection segments when you create the collection profile (see IMG activity Define
Collection Profile).
Procedure
1. Access the transaction choosing one of the following navigation options:
Transaction Code SPRO
IMG Menu Financial Supply Chain Management > Collections
Management > Basic Settings for Collection Management
>Organizational Structure >Define Collection Segments
Step 1 -> Enter “ SEGMENT_US” in the Collections Segment field
Step 2 -> Enter “ US East Collection Segment“ in the Name of Segment Field
Step 3 -> Select the Released Check Box
Step 4 -> Click “Save”
Step 5 -> Select the SEGMENT_US Collections Segment
Step 6 -> Double Click the “Assign Company Code Folder “
Step 7 -> Click the “New Entries” Button
Step 8 -> Enter Company Code “3000“ in the CoCd field
Step 9 -> Click the “SAVE” button Once Complete
Collection Management Configuration Guide
By - Rakesh Page | 5
3. Define Collection Profile
Use
In this IMG activity, you determine the collection profiles that can be assigned to the business partners
in SAP Collections Management.
Collection profiles are a grouping of collection segments and thus split the company codes that
participate in SAP Collections Management. You can determine how the company codes are split in a
profile and which company codes are not included in a profile in the view Assign Collection Segments
to Profile using the function Assignment Status of Company Codes.
Once you have assigned a profile to a business partner, you can define, for each collection segment,
the (group of) collection specialists that are to contact the business partner in this segment.
Procedure
1. Access the transaction choosing one of the following navigation options:
Transaction Code SPRO
IMG Menu Financial Supply Chain Management > Collections
Management > Basic Settings for Collection Management
>Organizational Structure >Define Collection Profile
Step 1 -> Click the New Entries Button
Step 2 -> Enter “PROFILE_US” in the Collection Profile Field
Step 3 -> Enter “Collection Profile US” in the Name of Collection Profile Field
Step 4 -> Click the “ SAVE” button
Step 5 -> Select The Collection Profile PROFILE_US
Step 6 -> Double Click the “Assign Collection Segments To Profile” Folder
Step 7 -> Click the “New Entries” Button
Step 8 -> Click the “Assign Collection Segments To Profile” Folder
Step 9 -> Enter the collections segment “SEGMENT_US” in the segment field
Step 10 -> Click the “SAVE” button
Collection Management Configuration Guide
By - Rakesh Page | 6
4. Define Collection Rules
Use
In this IMG activity you create the collection rules to be used later for the definition of collection
strategies. To do this, assign prerequisites and conditions (represented by basic rules) that have to
be fulfilled for the collection rule to apply to the collection rule.
When worklists are created, the collection rules lead to a prioritization of the business partners. The
system checks the conditions of all basic rules that make up the individual collection rule. If all
conditions are fulfilled, the priority in the worklist increases accordingly.
Procedure
1. Access the transaction choosing one of the following navigation options:
Transaction Code SPRO
IMG Menu Financial Supply Chain Management > Collections
Management > Basic Settings for Collection Management >
Collection Strategies >>Define Collection Rules
Step 1 -> Click the New Entries Button
Step 2 -> Enter Collection Rule “CR00000001” in the RULE field
Step 3-> Enter Collection Rule Name “Risk Class” in the Collection Rule Name Field
Step 4 -> Click Save
Step 5 -> Highlight “CR00000001” collection rule by clicking the Select button
Step 6 -> Double Click The “Assignment Of Basic Rules To Rules” Folder
Step 7 - Click the New Entries Button
Step 8 - select the applicable Basic Rules
Step 9 -> Save
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5. Define Collection Strategy
Use
In this IMG activity, you create the collection strategies used in SAP Collections Management.
Strategies are used to
Prioritize business partners on the worklist
Define the currency in which the amounts are to be displayed in the worklist
Determine the time intervals with which the business partner payables are to be sorted
Define the type of integration with dunning in Accounts Receivable Accounting
Determine the influence of the terms of payment on Collections Management (proactive
receivables processing)
All specialists in a collection group collect open receivables from business partners with the same
strategy. Therefore, you have to assign a collection strategy to each collection group. For more
information, see the IMG activity Define Collection Groups .
Procedure
1. Access the transaction choosing one of the following navigation options:
Transaction Code SPRO
IMG Menu Financial Supply Chain Management > Collections
Management > Basic Settings for Collection Management
>Collection Strategies > Process Strategies
Step 1 -> Click the Create Strategy Button
Step 2 -> Enter “ STRAT_US” in the strategy field
Step 3 -> Enter “ Collection Strategy US” in the Strategy description field
Step 4-> Enter “ USD” in the currency field
Step 5 -> Click the create button
Step 6-> select the appropriate Collection Rule “ CR0000002A”
Step 7 -> Enter the Valuation Points for each Collection Rule
The Collection rules valuation points determine the level of priority for each item in a Collectors Specialists Worklist
The Total Valuation points should not exceed “100 pts” as defined in the derivation priority configuration
Step 8 -> Click SAVE button Once Complete
Collection Management Configuration Guide
By - Rakesh Page | 8
Step 9 -> The Collection would have to be modified in order to adjust the basic collection rules to Client’s Collection Strategy
Step 10 -> Click the “Perquisites and Conditions Button”
Step 11 -> Modify the Basic Rules To Meet the Current Collection Strategy
Step 12 -> Double click the Item Total (USD) field and select the “>” sign
Step 13 -> Click the Execute Button
Step 14 -> Click Save Once Complete
6. Define Derivation Priority
Use
Valuation points are calculated from the key figures of the business partner in accordance with the
strategy. The proportion of these valuation points to the maximum valuation that the system
calculates automatically or that you can specify in the strategy results in the percentage valution. In
this IMG activity, you define which percentage valuation is to lead to which priority of the related
worklist item.
Procedure
1. Access the transaction choosing one of the following navigation options:
Transaction Code SPRO
IMG Menu Financial Supply Chain Management > Collections
Management - > Collection Strategies >Priorities -> Define
Derivation of Priorities
Priority Priority From Percentage To Percentage
1 Very High 76 100
2 High 51 75
3 Medium 26 50
4 Low 0 25
2. Choose Save.
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7. Define Collection Groups
Use
In this IMG activity, you define the groups of collection specialists that are to contact customers in
SAP Collections Management. You assign collection specialists to each group using their user
names. Each collection specialist can also enter a temporary substitute (for example, for vacation or
sickness). When the specialist is absent, the system assigns the worklist items to the substitute.
All specialists in a collection group collect open receivables from business partners with the same
strategy. You therefore assign a collection strategy to each group.
Procedure
1. Access the transaction choosing one of the following navigation options:
Transaction Code SPRO
IMG Menu Financial Supply Chain Management > Collections
Management - > Organizational Structure >Define Collection
Groups
Within this configuration we would define the groups of collection specialists that are to contact customers in SAP Collections Management.
Step 1 -> Click the New Entries Button
Step 2 -> Enter “ GROUP_US” in the Group Field
Step 3 -> Enter “ US East Collection Group” in the Group Name Field
Step 4-> Enter “ STRAT_US” in the Strategy Field
Step 5 -> Click the “Save” Button Once Complete
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By - Rakesh Page | 10
8. Assign Collection Groups to Collection Segment
Use
In this IMG activity, you define which contact groups are to contact business partners in the respective
collection segments.
You define one of the groups as default group. The system proposes this per related segment when
you enter a profile in the business partner master record. This ensures that in each segment, a group
of collection specialists is responsible for the customer.
Procedure
1. Access the transaction choosing one of the following navigation options:
Transaction Code SPRO
IMG Menu Financial Supply Chain Management > Collections
Management - > Organizational Structure >Assign Collection
Groups to Collection Segment
Step 1 -> select the Collection segment “SEGMENT_US”
Step 2 -> Double Click the “Assign Collections Group to Segment” Folder
Step 3 -> Click the “ New Entries” Button
Step 4 -> Enter “ GROUP_US ” in the Group Field
Step 5 -> Click Save button once complete
9. Define Result of Customer Contact
Use
In this IMG activity, you define the values permitted for the Result of Customer Contact. When you
create a customer contact, you select one of the values defined here for the result.
Define the following properties for each result:
Remove indicator: If you create a customer contact with a result for which you have set this
indicator, the system changes the status of the worklist item to Completed.
Reached indicator: The basic rules BR00000019 or BR00000020 valuate a customer contact
as successful if you have set the Reached indicator for the result.
The worklist statistics provide information about the number of customer contacts where the
customer was reached or not reached. For this purpose, the Reached indicator of the result is
also evaluated.
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By - Rakesh Page | 11
Procedure
1. Access the transaction choosing one of the following navigation options:
Transaction Code SPRO
IMG Menu Financial Supply Chain Management > Collections
Management – Basic Settings for Collection Management
>Customer Contacts -> Define Result of Customer Contact
Step 1 - Click the New Entries Button -
Step 2 – Enter The Customer Contact Reason code “ 001” in the result field
Step 3 – Enter The Conversion Reason Description “Customer was reached Dispute Crated” in the Description Field
Step 4 – select the “Reached” Check Off Box.
Step 5 – Click Save
10. Define Resubmission Reason Codes
Use
When you create a resubmission, you enter a reason for the resubmission. In this IMG activity, you
define the possible values for the resubmission reason.
Procedure
1. Access the transaction choosing one of the following navigation options:
Transaction Code SPRO
IMG Menu Financial Supply Chain Management > Collections
Management – Basic Settings for Collection Management
>Customer Contacts -> Define Resubmission Reason
Step 1 - Click the New Entries Button -
Step 2 – Enter The Customer Contact Reason code “ 0001” in the result field
Step 3 – Enter The Resubmission Reason Description “ Contact Person Absent” in the Description Field
Step 4 – Click Save
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11. Create Status Profile
Use
In this activity you can create a status profile for the promise to pay.
For detailed information about maintaining status profiles, see the Implementation Guide for Case
Management under Create Status Profile.
The status profile for the promise to pay must contain at least the following 3 statuses:
Status for the active promise to pay: System status 001 or 002
Status for the confirmed promise to pay: System status 008
Status for the voided promise to pay: System status 009
When you create the promise to pay, it receives the status with the lowest number. Assign system
status 001 or 002 to this status.
The status for the confirmed promise to pay is set automatically only. You define this in the IMG
activity Define Automatic Status Changes.
You assign the status profile to the case type for promises to pay later in the IMG activity Define Case
Types.
Procedure
1. Access the transaction choosing one of the following navigation options:
Transaction Code SPRO
IMG Menu Financial Supply Chain Management > Collections
Management - > Basic Settings for Collections Management >
Promise to Pay > Create Status Profile
Step 1: Click New
Step 2: Stat Prof FIN_PPAY
Step 3: Description Collections Management: Promise to Pay
Step 4: Select Status Profile
Step 5: Double click on Status Values
Step 6: Insert Status 10
Step 7: Insert Status Description In Process
Step 8: Select System Status 002
Step 9: High Status 10
Step 10: Low status 10
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Status Status Description
System Status
Sys.Sta Description
Low Status High Status
Auto Event for case
10 In Process 002 In Process 10 10
20 Confirmed 008 Confirmed 10 20
30 Voided/Deleted 009 Voided/Deleted/Canceled
10 30 Yes
Click Save
12. Define Number Range Interval for Case
Use
You can use this IMG activity to define number range intervals. You can then assign them to a case
type in the IMG activity Define Case Types.
When you create or save a case, the system automatically assigns a number. By means of the
number range interval, you can determine from which number area the number is taken.
The number is used to identify a case in internal and external communication.
Procedure
1. Access the transaction choosing one of the following navigation options:
Transaction Code SM30 using Customizing Object SCMGV_ATTRREASON
IMG Menu Financial Supply Chain Management > Collections
Management - > Basic Settings for Collections Management >
Promise to Pay > Define Number Range Interval for Case
Step 1: Change intervals
Step 2: Insert Interval
Step 3: Insert No 2
Step 4: Insert From number 1000000000
Step 5: Insert To number 999999999999
Step 6: Save
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13. Define Case Types
Use
In this IMG activity you define the case types for the promise to pay.
Procedure
1. Access the transaction choosing one of the following navigation options:
Transaction Code SPRO
IMG Menu Financial Supply Chain Management → Dispute Management
→ Dispute Case Processing → Case Types → Create
Values for Attribute "Root Cause Code"
Step 1: Click New Entries
Step 2: Insert Case Type F_PP
Step 3: Insert Case Type Name Collection Management
Step 4: Insert RMS ID UDM_COLLECTIONS
Step 5: Insert Element Type ID (Case) UDM_SPS_P2P
Step 6: Insert Element Type ID (Notes) UDM_SPS_P2P_NOTES
Step 7: Insert Attrib.Profile Collection Management Promise to Pay
Step 8: Insert Funct. Profile Collection Management Promise to Pay
Step 9: Insert Status Profile Collection Management Promise to Pay
Step 10: Insert Text Profile Collection Management Promise to Pay
Step 11: Insert Process Collection Management Promise to Pay
Step 12: Save
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14. Define Automatic Status Changes
Use
In this IMG activity, you define a status for the automatic confirmation of promises to pay. The status
is used in the following cases:
When the promise to pay is withdrawn
When a promise to pay is replaced by a new one
When the invoice that the promise to pay referred to has been cleared and, as a result,
program FDM_P2P_AUTO_CONFIRM confirms the promise to pay
Procedure
1. Access the transaction choosing one of the following navigation options:
Transaction Code SPRO
IMG Menu Financial Supply Chain Management > Collections
Management - > Basic Settings for Collections Management >
Promise to Pay > Process integration > Define Automatic
Status Changes
Step 1: click New Entries
Step 2: Insert Case Type F_PP
Step 3: Insert Case Type Name Collection Management
Step 4: Insert Auto. Confirmation 20
Step 5: Save
Collection Management Configuration Guide
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15. Define Text ID for Notes
Use
Using the transaction Customer Account - Process Receivables, you can add notes to a promise to
pay. In this IMG activity, you define which note category is used.
Procedure
1. Access the transaction choosing one of the following navigation options:
Transaction Code SPRO
IMG Menu Financial Supply Chain Management > Collections
Management - > Basic Settings for Collections Management >
Promise to Pay > Process integration > Define Text ID for
Notes
Step 1: click New Entries
Step 2: Insert Case Type F_PP
Step 3: Insert Case Create 0002
Step 5: Save
16. Activate Distribution for Company Code
Use
In this IMG activity, you activate data distribution for those company codes that participate in
Receivables Processing using the component SAP Collections Management.
The data of the company codes affected is transferred with the program Distribution of FI-AR Data in
Collections Management (FDM_COLL_SEND_ITEMS).
Procedure
1. Access the transaction choosing one of the following navigation options:
Transaction Code SPRO
IMG Menu Financial Supply Chain Management > Collections
Management > Integration with Accounts Receivables
Accounting > Activate Distribution per company code
Step 1 -> Enter 3000 under the company code field
Step 2 -> Click Save once complete
Collection Management Configuration Guide
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17. Activate FI-AR Mapping
Use
With this IMG activity, you can deactivate the standard implementation of the Business Add-In Mapping: Business Partner - Customer/Contact Person without making any modifications, in order to activate your own implementation of this BAdI.
The IMG activity concerns a switch that you can use to change the status of the standard implementation from active to deactivated, or from deactivated to active without making any program modifications.
Procedure
Access the transaction choosing one of the following navigation options:
Transaction Code SPRO
IMG Menu Financial Supply Chain Management > Collections
Management > Integration with Accounts Receivables
Accounting > Mapping of Master Data > Activate Standard
Implementation for Mapping FI-AR
IGNORE CLICK cancel button
18. Activate Collections Management
Use
In this IMG activity you activate the component SAP Collections Management.
Procedure
2. Access the transaction choosing one of the following navigation options:
Transaction Code SPRO
IMG Menu Financial Supply Chain Management > Collections
Management > Integration with Accounts Receivables
Accounting > Activate SAP Collections Management
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1. Select Change/Display Button
2. Enter Application name to activate under the column.
3. Under the Activate Column select the radio button to activate CM .
Text will display confirming that the application to be activated is SAP Collection Management.
4. Click the Save button to activate Collections Management.
Collection Management is now Activated.