Frequently Asked Questions

FAQ Document

SAP HANA Enterprise Cloud

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This document provides answers to some of the most frequently asked

questions about SAP HANA Enterprise Cloud.

With a foundation of 40+ years of innovation with best-in-class business

applications, enabling end-to-end business processes across all indus-

tries, SAP has yet again introduced a new innovation: providing the ability

to run SAP HANA – and solutions powered by it – in an enterprise-class

cloud.

SAP HANA Enterprise Cloud is the next step in our SAP HANA journey

together, continuing to help customers as they innovate without disrup-

tion, in the cloud, with full support from SAP and the partner ecosystem.

SAP delivers on the promise of adding value to our customers and sup-

porting accelerated adoption of SAP HANA solutions. This document an-

swers many questions that may arise as this announcement reaches our

customers, partners, and colleagues. It also contains key information

about how to stay current and learn more as additional information is

shared.

©2013 SAP AG. All rights reserved.2

Overview

Q: what is the SAP HANA

enterprise Cloud?

The SAP HANA Enterprise Cloud offering is a comprehensive cloud infrastructure combined with

managed services. Customers can now run their SAP HANA applications, including SAP Business

Suite powered by SAP HANA and SAP NetWeaver Business Warehouse powered by SAP HANA, in a

managed cloud environment. It delivers the power of real-time in-memory technology with cloud

simplicity.

SAP HANA Enterprise Cloud is a fully scalable, enterprise-ready, mission critical, secure, and high

%:%-0%&-0-8=�'039(�3**)6-2+�;-8,�%�*900O1%2%+)(�7)6:-')7�%4463%',@���,)�'314%2=T7�ç%+7,-4�����HANA platform is at the heart of this offering. Customers will be able to accelerate their innovation

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Q: How is this related to the

Petabyte Farm?

SAP HANA Enterprise Cloud is the commercial name for the Petabyte Farm. In addition to the infra-

structure, which is the world largest cluster of in-memory servers, SAP has innovated on deploy-

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tomers with high performance.

Q: why has SAP announced

SAP HANA enterprise

Cloud?

SAP is committed to establishing SAP HANA as the de facto modern data platform in the market.

Our intent is to help accelerate adoption of SAP HANA through an open ecosystem strategy. The

SAP HANA Enterprise Cloud offering will help customers reduce the lead time and distractions typi-

cally encountered waiting for hardware, hiring specialized skills for migrations and operations, and

building solid deployment plans.

Q: i have heard about SAP

HANA One, SAP HANA in the

cloud. is this the same as

SAP HANA enterprise

Cloud?

No, SAP HANA One is a database as a service in the cloud. It is a fully featured, small instance of the

SAP HANA platform in the public cloud, available for productive and commercial use. It provides

60.5 GB of memory and is the ideal data platform supporting cloud-based ad-hoc BI or other appli-

cations that are designed to run in the cloud. The primary purpose of SAP HANA One running on

Amazon Web Services is to provide a turnkey way for developers to inexpensively run use cases of

SAP HANA. SAP HANA Enterprise Cloud, on the other hand, does not have these limitations and

provides more technologies to extend and integrate solutions.

Also, the SAP HANA One offering has community support only, SAP HANA Enterprise Cloud comes

with standard or enterprise support and additional managed services to smoothly run your

landscape.

Q: Are any SAP HANA

applications being offered

alongside SAP HANA

enterprise Cloud?

The focus of SAP HANA Enterprise Cloud is SAP Business Suite and SAP NetWeaver Business

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!)�%6)�'966)280=�)<4036-2+�8,)�%((-8-32�3*�U�<86)1)��440-'%8-327V�83�8,)�4368*30-3@��:)6�8-1)A�136)�SAP and partner solutions will be either running on the SAP HANA Enterprise Cloud or partner-

hosted offerings leveraging the cloud platform capabilities of the SAP HANA Enterprise Cloud. All

applications on SAP HANA Enterprise Cloud will run primarily on SAP HANA. Other databases in

conjunction with SAP HANA are welcome.

©2013 SAP AG. All rights reserved. 3

Q: Can i use SAP Consulting

for a SAP HANA enterprise

Cloud?

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and data to the SAP HANA Enterprise Cloud. A customer can have SAP Consulting build applica-

tions on SAP HANA through a separate contract, just as they can with any external consulting

company.

Q: Can i use any system

integrator for a SAP HANA

enterprise Cloud implemen-

tation?

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Orlando.

Q: How does this relate to

other SAP cloud offerings,

Ariba and Crossgate offer-

ings?

Cloud solutions from SAP come in different categories. SAP HANA Enterprise Cloud is for running

mission critical applications like SAP Business Suite in a dedicated way for enterprise customers.

We also have cloud line of business applications that are multi-tenant, a cloud business network

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Q: How can i get started? �,)�&)78�;%=�83�æ2(�398�136)�-2*361%8-32�83(%=�-7�83�:-7-8�;;;@7%4,%2%@'31 '̂039(@��#39�'%2�+)8�78%68)(�83(%=�&=�'328%'8-2+�=396�����%''3928�6)46)7)28%8-:)�36�')68-æ)(�����������28)646-7)�Cloud partner.

Q: is SAP getting back into

the hosting business? A few

years back SAP said that

hosting was a partner’s

domain and many invested

in that business.

SAP HANA Enterprise Cloud is not a generic hosting offering, but allows enterprise customers an

option to accelerate their SAP HANA, SAP Business Suite, and SAP NetWeaver BW powered by

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Q: How does this announce-

ment of SAP HANA enter-

prise Cloud relate to our

offering called “SAP HANA

Cloud” (which was an-

nounced on Teched last

October)? http://www.sap.

com/corporate-en/news.

epx?PressiD=19748

SAP HANA Cloud Platform announced last TechEd is a component of the SAP HANA Enterprise

Cloud. In fact, SAP HANA Cloud Platform is our platform across all cloud offerings.

Q: what applications are

being offered today in the

SAP HANA enterprise

Cloud?

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ISVs. Until the results of this assessment are completed, SAP will make decision on a case-by-case

basis.

Q: is there a country or

region limitation?

There are no limitations beyond local regulations that your company must adhere to. In Wave 1, the

offering will be in English and we’ll have data centers in North America and Europe only. In subse-

quent waves, additional data centers will come online, as will more languages.

©2013 SAP AG. All rights reserved.4

Q: How many data centers

will there be around the

world? where will they be?

SAP will begin operations with 4 data centers, 2 in the U.S. and 2 in Europe. Wave 2 will be focused

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ing on the customer need.

Q: Can any other databases

can be hosted?

The focus of SAP HANA Enterprise Cloud is SAP HANA as database. SAP Sybase ASE may be re-

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considered, and decisions will be made on a case-by-case basis.

Q: will productive instances

be dedicated?

Yes, single customer productive systems are dedicated.

Q: is this a public or private

cloud?

SAP HANA Enterprise Cloud is a Virtual Private Cloud. It’s not public, as it is for dedicated applica-

tions and customers. It’s virtual, as it is not within customer data centers. Due to the complexity of

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Q: if SAP is providing hosted

SAP Business Suite powered

by SAP HANA, does this

mean SAP is no longer

focused on SAP Business

ByDesign?

SAP Business ByDesign addresses a very different market segment. SAP HANA Enterprise Cloud is

focused on large enterprise customers with mission-critical needs.

Q: what type of customer

targets (size, LOB, industry)

is SAP HANA enterprise

Cloud aimed at? How can we

position SAP HANA enter-

prise Cloud and SAP HANA

on premise side by side?

SAP HANA Enterprise Cloud is targeted to enterprise customers across all industries. SAP HANA

on premise and SAP HANA Enterprise Cloud are about choice. Hybrid scenarios allow customers to

choose both the timing and extent of cloud deployment.

TeCHNiCAL

Q: will SAP Support be

offered for the solution?

Yes, support is required for the SAP HANA license running in the SAP HANA Enterprise Cloud.

Q: How do i access the SAP

HANA enterprise Cloud?

The SAP HANA Enterprise Cloud is accessible through an end-to-end managed service offering

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Q: what license do i need for

the SAP HANA enterprise

Cloud?

You will need a full SAP HANA license dependent on your volume requirements. This is a BYOL

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©2013 SAP AG. All rights reserved. 5

Q: Can i deploy any SAP

HANA applications via this

offering?

Technically speaking, any SAP HANA applications can be deployed to the SAP HANA Enterprise

Cloud. However, the focus of the service and infrastructure is on SAP ERP, SAP CRM, and SAP

NetWeaver BW powered by SAP HANA, and other selected partner and custom SAP HANA based

applications.

Q: Do i have High Availability

and Disaster recovery

support in this environment?

SAP HANA Enterprise Cloud SLA Components for high availability include:

e 24x7 customer support availability.

e 99,5% combined monthly availability of DC, HW, HDB, application uptime.

e Data center availability 100%.

e Power availability 100%.

Disaster Recovery is available as an additional service with 3 options to choose from. Platinum level

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Q: How secure is the SAP

HANA enterprise Cloud?

SAP provides for enterprise-grade and industry-standard security. SAP HANA Enterprise Cloud

datacenters are enterprise-class security with enterprise-class protection including data encryp-

8-32A�2)8;36/�)2'6=48-32A�æ6);%00-2+A�2)8;36/�-730%8-32A�%2(�-28697-32�()8)'8-32@��((-8-32%00=A�;)�have HA and DR capabilities as part of our managed services offering.

Q: How do i integrate my

on-premise applications with

applications in the SAP

HANA enterprise Cloud?

Integration within hybrid scenarios keeps all interface and data mappings intact. Nevertheless, cer-

tain connectivity parameters may need to be adjusted for such a hybrid integration scenario.

An effort estimate for these integration scenarios is part of any assessment service.

Q: will SAP HANA enterprise

Cloud comply with industry

standards and common data

center best practices?

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tion framework in place includes ISO27001 security, ISAE3402 for our internal operations and

Cloud operations. We expect to have ISAE3402, SOC II by end of 2013. Additionally, SAP undergoes

additional tests such as external penetration testing through external audits.

Q: what solution extensions

will be offered on SAP HANA

enterprise Cloud?

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Q: what is the carbon

footprint of the SAP HANA

enterprise Cloud datacen-

ters?

SAP is committed to sustainability in all of our business operations, including our data centers. We

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e Green IT Best Practice Award.

e German Sustainability Award.

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COmmerCiAL TermS

Q: is the SAP HANA license

transferable to an on-prem-

ise environment?

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www.sap.com/contactsap

(13/05)

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Q: Can SAP HANA enterprise

Cloud be included with any

SAP application software?

The focus of the offering is on large enterprises running SAP ERP, SAP CRM, and SAP NetWeaver

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tions. SAP Solution Extensions may be considered for inclusion into an SAP HANA Enterprise Cloud

contract. However, application management services availability may vary per SAP Solution

Extension.

Q: will this offering be

available globally?

Yes, the solution will be available for access globally with initial data centers in the U.S. and Europe.