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SAP Hybris BillingImplementationBest PracticesHeidi Zhao
SAP HYBRIS SUMMIT 2016
SAP HYBRIS BILLING SOLUTION OVERVIEW
MARKETING SERVICE SALESCOMMERCE BILLING
SAP HYBRIS BILLING
SubscriptionOrder
Management
Usage Metering &Transaction Pricing
Billing,Receivables,Collections
Partner RevenueShare
Business ModelDesign & Pricing
Simulation
Billing and Commerce Together
Single View of Customers’ Journey and Value across Services
WEB MOBILE EMAIL CALLCENTER
MARKETPLACE
INTERNETOF THINGS
CONTACTCENTERPOS
MARKETINGCHANNELS
DIGITALGOODS SOCIAL
Consistent Customer Experience across Channels and Touch Points
CUSTOMER JOURNEY
BILLING BACK-OFFICE
Activate Services
Subscribe
Capture Order& Create Contract
Use Services
Rate & ChargeServices
Handle Payment& Receivable
Observe CustomerData
Build PersonalizedOffer
Subscribe to NewOffer
ServiceDisruption
Search Online
Call Care
Create & Send Billfor All Services
Post & RecognizeRevenues
Simulate NewPricing
Capture Order& Change Contract
Receive Services Tweet
Pay Bill
Receive Bill Receive Offer
Resolve Inquiries
§ End-to-endprocess
§ Business Trans-formation
§ ExponentialGrowth in sub-scription Services
FI-CAContractaccounting
FI-ARAccountsreceivable
SAP hybris Billing – Transition path
ProductSale
Products andServices
Vol growthand more
products soldas services
Emphasis on Product and service delivery
Changing Cus-tomer Demand
Leveraging stream-lined processingof CI and FI-CA
Completetransfor-mation toa servicescompany
Gro
wth
inTr
ansa
ctio
nvo
lum
e
Digital Transformation
Complexproducts
and services
Col
lect
ive
Insi
ght
PRODUCTS &SERVICES
SAP HYBRIS BILLING – SOLUTIONSALES AND BILLING
DEPLOYMENT OPTION
PRODUCT AS ASERVICE
Combiningproducts and
Usage services
SDà SAP hybris Billing with FSB
SAP hybris Billing with FSBà SAP hybris Billing with SSB/FSB
SAP hybris Billing
or SAP hybris Billing with CI
Possible Deployment Options (single or dual)
ConvergentCharging
ConvergentCharging
ConvergentInvoicing
ConvergentInvoicing
Sales &Distribution
Billing
Sales &Distribution
Billing
Invoices
Convergenceat Invoice (CI)
Dual Invoices(No Convergence)
AccountsReceivables
FI - AR
AccountsReceivables
FI - AR
AccountsReceivables
FI - CA
AccountsReceivables
FI - CA
Invoices
Sales &Distribution
Billing
Sales &Distribution
Billing
ConvergentCharging
ConvergentCharging
ConvergentInvoicing
ConvergentInvoicing
AccountsReceivables
FI - CA
AccountsReceivables
FI - CA
ConvergedInvoices
ConvergentCharging
ConvergentCharging
ConvergentInvoicing
ConvergentInvoicing
Sales &Distribution
Billing
Sales &Distribution
Billing
Invoices
ConvergenceAt (FICA)
AccountsReceivables
FI - CA
AccountsReceivables
FI - CA
Invoices
Possible Deployment Options (single or dual)
ConvergentCharging
ConvergentCharging
ConvergentInvoicing
ConvergentInvoicing
Sales &Distribution
Billing
Sales &Distribution
Billing
Invoices
ConvergenceAt (FIAR) or (FICA)
AccountsReceivables
FI - CA
AccountsReceivables
FI - CA
Invoices
AccountsReceivables
FI - AR
AccountsReceivables
FI - AR
Sales &Distribution
Billing
Sales &Distribution
Billing
ConvergentInvoicing
ConvergentInvoicing
Convergence w/BRIMat SD Invoicing (SSB)
AccountsReceivables
FI - AR
AccountsReceivables
FI - AR
ConvergedInvoices
ConvergentCharging
ConvergentCharging CRMCRM
Sales &Distribution
Billing
Sales &Distribution
Billing
Flexible Solution BillingFBS (FSB) no BRIM
AccountsReceivables
FI - AR
AccountsReceivables
FI - AR
ConvergedInvoice
3rd Party Biller3rd Party Biller
Legacy Biller 1Legacy Biller 1
Legacy Biller 2Legacy Biller 2
ExcelExcel
SAP Hybris billing rapid deployment solutions
§ Get a defined result§ Buy complete services separately or in
combination with other services§ Know in advance project scope, timeline and
resources required§ Leverage delivery options for controlling risk
and expand skills sources
Breaking down a large project into a series of smaller,individual, modular services making it quicker to implement
and easier to manage.
CUSTOMERSUCCESSESWITH SAPHYBRIS BILLING
RecentHybris BillingGO-LIVES
Option 1
© 2016 Adobe Systems Incorporated. All Rights Reserved.
Adobe’s Cloud Platform
10
CONTENT DATA
Creative Cloud Document Cloud Marketing Cloud
Community Marketplace Partners Developers
Adobe Hybris Billing current implementation
Adobe Hybris Billing next phase scope
© 2016 Adobe Systems Incorporated. All Rights Reserved.
Impacts of New Monetization Models
Agilityfor Subscriptions& Usage-Based
Business Models
Flexibilityfor Multi-sided
Partner RevenueSharing
Scalabilityfor High Volumes
of Billings andSettlements
© 2016 Adobe Systems Incorporated. All Rights Reserved.
12
Accurate, detailed & easy to understandinvoiceü Summary, details and supplemental detailsü Invoice matches the quote/contract
[y]BILLING AGILE IMPLEMENTATION ATPr
ojec
tPre
p.
Base
line
Build
WorkingSoftware
Phase I : Adobe Analytics / PS
Project Backlog
Sprint
Sprint
Sprint
Busi
ness
Prio
rity
Time
Dem
o
EvaluateD
emo
Dem
o
Go
Live
Busi
ness
Proc
ess
Agilit
yW
orks
hop
Setti
ngth
esc
ene
Mus
tSh
ould
Cou
ld
16151413121110090807060504030201
Wou
ld
Dem
o
Support
Eval
uatio
n&
Rel
ease
Plan
ing
E2E TUAT
E2E TUAT
FinalPrep.FinalPrep.
Prep. Sprint
Sprint
Phase II
Sign
-Off
Dem
o
Dem
o
Sprint
Proc
ess
WS
&So
l.Arc
hit.
4518273422433645
Rank Eff.
RDS - BRIM
Che
ckpo
int
Che
ckpo
int
Che
ckpo
int
Get
ting
the
orga
niza
tion
read
y
Prep RealizationBusiness Blueprint PrepFinalPrep Go-Live Run
Workshops Phase I Phase II
7/1/14 Project Start 12/12/14- Go-live
RDS yBilling
(FI-CA flavor)
© 2016 Adobe Systems Incorporated. All Rights Reserved.
UsageMediation
Rating &Charging
Billing &Invoicing
Management & Operational Reporting
Hybris Billing - CM Hybris Billing - CC Hybris Billing - CI
SAP HANA
Implementation Architecture – Adobe Phase 1
14
Customer
Adobe IT solutions
AdobeProduct
RevenueOperations
SalesOperations
Targeted processes:• Marketing Cloud Selling, Billing & Invoicing• Order management• Reporting & Analytics
Billing Types:• Flat fee\Usage upfront• Overusage paid in arrears
Customer Output:• Consolidated invoice• Usage reporting
New Systems:• Hybris Billing (SAP CM, CC, CI & CA)• SAP HANA
Existing Systems:• Salesforce• Adobe Analytics• SAP ECC
SFDC Analytics SAP ECC-CA & AR
Implementation highlights:Go-live Dec 2014Implementation 6 monthsUsage Recs 5m \ mthProvider Contracts 20k+*As of 02/01/2016
Hybris Billing Implementations
© 2015 Lexmark International, Inc. All rights reserved. 16
Phase I
PartnerPayment
Phase II
CustomerBillingManagedPrintServices
Phase III
SoftwareTacticalSolution forAcquisition -Metered
Phase IV
SoftwareMetered
Phase V
SoftwareSubscription
Jan ‘12
Start End
Nov ‘12
Jan ‘13 Aug ‘14
Jul ‘13 Dec ‘13
Mar ‘15 Jun ‘15
Jan ‘15
Sep ‘11 Nov ‘11
1st CustomerdeploymentOngoingdeploymentsand additionalfunctionality
Mar ‘16
…THE JOURNEY BEGINS
TBD
© 2015 Lexmark International, Inc. All rights reserved. 17
Resourceskills are
unique foreach
module
Technicalchanges
can not bemade in
silos
Design withsystem
performancein mind
Train thesupport staffduring theproject and
not after
Lessons Learned
Processstandardizationmust be donebefore and not
during theproject
Staff for dataconversion
to newmodules
15%TCO Reduction
The speed at which the team developed solu-tions was impressive. Thanks to the scrum me-thodology, we managed in just a year to replacea software system that had become one of thebiggest CRM installations in Europe.Peter Detsch, T-Systems International GmbH
3,500Business Users
OBJECTIVE
T-Systems Runs Better for B2B
Replacement of old cost andmaintenance intensive Siebel CRM.CRM is the central link for all businessrelevant processes ensure reliable andtraceable billing for new and existingservices
SOLUTIONSAP for Customer Salesand Service and SAP hybris Billing
BENEFITSGuided selling for complex B2B solutionpackages, improved customerexperience, increased visibility &correctness in Billing process
Thisim
§ significantly reduced IT-landscape for TC billing§ daily processing of 10-20 million communication data records
Driver
T-Systems International GmbH
Retirement of old TC billing infrastructureapplication landscpae before - after
Technical Order ManagementOrder Status Usage RecordingFulfilment Change Service
Enrichment &Translation
B2SB Order Phase 1Product Configuration by Hybris
Price by Hybris
Order By E-Mail
B2SB Order Phase 2SSC Product & Price
Configuration
Order By E-Mail
Org Data Business Partner
Product & PriceMaster Agreement
Product Catalog IPC
Provider Order Provider Contract Technical Order
SAP CMConvergent
Mediation
Guiding & RatingPartner
Commissions
InvoicingRevenue Mgnt
& ContractAccounting
PartnerSettlement
Financials &HierarchicalControlling
Contract Account
Contract Account Org Data Business Partner Contract Account
B2SB Order Phase 3SSC Product & Price
Configuration
Create Provider Order
Change & Termination Order
B2B Phase 4SSC Product & Price
Configuration
Create Provider Order
Change & Termination Order
Partner Phase 5SSC Product & Price
Configuration
Create Provider Order
Change & Termination Order
T-SYSTEMS – A FIRST INTEGRATION [y]BILLING - [y]COMMERCETARGET SOLUTION ARCHITECTURE
Facts
Thisimage
PERFORMANCE OF SAP CC / CI / RMCAVolumes 10-20 million Transactions per day§ Even while T-Systems is running the largest RMCA implementation in Europe, we had no problems
with this component§ Result of internal satisfaction survey: excellent - “implementation clearly exceeds expectations”MOST IMPORTANT LESSONS LEARNED§ It proved to be a clear advantage to define and approve mid- and long term business requirements
before starting the first project phase (e.g. configurable product versus configurable solution)§ An early selection of the best SAP catalogue modeling and configuration options (ERP, CRM,
Depending Components, IPC, SSC) before the definition of product catalogue starts saves time andbudget as well as the approval of the final architecture (B2C; B2SmallB; B2B; e-Shop) beforerealization.§ Use the chance of process-change, -optimization and -standardization§ Make sure there is enough training budget
February 2016T-Systems International GmbH 21
Q & A
THANK YOU!