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SAP Mobile Maintenance processes at FraportZieher, IUK-AE5, 06.01.2017
Agenda
Seite 2
Overview Fraport
SAP@Fraport
Reasons for the mobile solution
Requirements for mobile solution
Project mobile solution
Overview mobile solution
Current status, Conclusion and Outlook
Agenda
Seite 3
Overview Fraport
SAP@Fraport
Reasons for the mobile solution
Requirements for mobile solution
Project mobile solution
Overview mobile solution
Current status, Conclusion and Outlook
Frankfurt Airport – Our Home Base
Seite 4
• Approximately 21 sq km area
• 100 aircraft movements per hour
• 2 full-service runways + 1 runway
for take off + 1 runway for landing
• 2 passenger terminals
• 1 AIRail Terminal
• 152 flight gates
• 203 aircraft positions (64 terminal
position)
• Air Cargo rail connection
• 70 km baggage transportation
sys.
On a single day*:
– 167.000 passengers
– 79.000 pieces of baggage
– 5.800 metric tons of freight
– 390 trains serving the airport
station
**average figures of 2015
Seite 5
Airport Facility Management
365 days / 24 hours
vehicles
Technical facilities
inspection
Plant maintenance
buildings
infrastructural facilities management
repair
fault clearance
sale
The airport never sleeps ............
Seite 6
Airport Facility Management
FM values:
• 1,367 sq km in terminal 1 + 2 (191 Football fields)
• 46.950 rooms
• 35.660 Lighting equipments on runway and positioning area
• 6,7 sq km runway and positions area (940 Football fields)
• 150 km drive ways
• 9,4 sq km green areas
• 20.000 Vehicles and special equipment
• 7.000 building services
• 450.000 lamps (Terminal 1)
• ca. 1.400 km cable network
Tasks:
• Provision of all technical and infrastructural services
(operators)
• Eliminate disruptions
• Management of technical equipment (Operation and
maintenance)
• Ensuring the proper operation and availability of all the
technical equipment and the infrastructure
• Overall responsibility for the technical safety (legal
requirements)
• Optimization of building operations and infrastructure
Agenda
Seite 7
Overview Fraport
SAP@Fraport
Reasons for the mobile solution
Requirements for mobile solution
Project mobile solution
Overview mobile solution
Current status, Conclusion and Outlook
SAP@Fraport
supported processes
Seite 8
Human
Resource
SD inkl. Blue Sky
FI-AA, IM, PS
MM, PM, CS, PP, QM, EH&S,
CRM, SRM, MRS, oxmc
FI, TRHR
Project
Management
Facility
Management
Sales and
Distribution
Accounting
CO, CO-PAControlling
Basis
Flexible Real
EstateRE-FX
BC, CA, SM, Portal, PI (XI)
BI, BOReporting /
Analysis
IS-Uenergy
services
SAP@Fraport
Supported process areas 1/2
Fin
an
cia
l acco
un
tin
g
• Accounting
• Accounts Receivable
• Accounts Payable
• Cash management
• Treasury
• Tax accounting
• Client accounting
• Controlling
• Profit Center
• planning
• calculation
• reporting
Sale
san
dd
istr
ibu
tio
n
• Service and collection
• Fakturierung
• VIP Order processing
• Traffic accounting
• E-Billing
• Special services (GH)
Pro
ject
man
ag
em
en
et
• Investmentmanagement
• Project Management
• Project structuring
• Project planning
• Project budgeting
• Project implementation
• Project accounts
• Project Controlling
• Anlagenbuchhaltung
• FRA-IMP
• FRA-PMS-IT
• FRA-ANF
AA, IM, PS, BWCO
Hu
man
reso
urc
es
• billing
• Time management
• Travel Expense
• Org.-Management
• Event management
• Ideas management
• Human resourcesdevelopment
• Electronic staffrecords
• Employee andmanager self service
• Service Point
FI, TR, Soplex HRSD/Blue Sky, KB
Co
ntr
oll
ing
Seite 9
SAP@Fraport
Supported process areas 2/2
Mate
rial
man
ag
em
en
t
• purchasing & purchase
requisition, Workflow
• sanction list checking
• logistic invoicing
verification
• warehousing
• mobile warehouse
management &
Internal delivery
• clothing accounts
• guarantee
• Hazardous substances
/Product safety
• Accident reports
• risk assessments
• noise & air
• Maintenance & mobile
• Resources scheduling
• Maintenance incidentmanagement
• Warrenty management
• Car Pool
• IT products
• Mobile Gate control
Real
esta
tem
an
ag
em
en
t
• Building management
• Rental management
• Service chargesettlement
• Sales-basedsettlement
• Key management
• Billing IT products
• ELMA -
Electronic tenantrecords
• IS-U energymanagement
Man
ag
em
en
t p
rocesses
• Risk management
• Compliance
• Reporting
• HR Reporting
• planning
• Consolidation
BOPC, GRC, BWPM, MRS, OX
Secu
rity
/ B
asis
• Applicationmanagement
• SAP base
• authorization & controls
• develeopment
• Customizing
• Support
• security
• Auditing (Cross-Applikation)
• SER long-term archive
• Data exchange
• Enterprise Portal
MM, PP, EH&S, LL BC, CA, SER, XI, SolMan, EPRE, KY, ISU
Pla
nt
main
ten
ean
ce
Seite 10
Systemlandschaft für SAP
Seite 11
ECC 6.0 EHP7CO, CS, EH&S, FI, FI-AA, IM,
MM, PM, PP, PS, QM, RE, SD,
TR, MRS und ADD-On (z.B
oxmc)
ECC 6.0 EHP3
CRM 7.0 EHP0
Service Desk
SRM 7.0 EHP0
EBP
Portal 7.0 PI 7.0 BI 7.0
BI, BO7.1
ECC 6.0 EHP7
Fraport SAP system landscape
Seite 12
ECC 6.0 EHP7CO, CS, EH&S, FI, FI-AA, IM,
MM, PM, PP, PS, QM, RE, SD,
TR, MRS und ADD-On (z.B
oxmc)
ECC 6.0 EHP3
CRM 7.0 EHP0
Service Desk
SRM 7.0 EHP0
EBP
Portal 7.0 PI 7.0 BI 7.0
BI, BO7.1
ECC 6.0 EHP7
Agenda
Seite 13
Overview Fraport
SAP@Fraport
Reasons for the mobile solution
Requirements for mobile solution
Project mobile solution
Overview mobile solution
Current status, Conclusion and Outlook
Reasons for mobile solution
Seite 14
• The enhancement and further development of the MAM system is
discontinued
• The current MAM application can only be developed to a limited
extent
• Functional expansion in MAM is only possible with very high effort
• Further development of mobile technology and communication
possibilities since the introduction of MAM in 2004
• Conclusion: detachment MAM
Agenda
Seite 15
Overview Fraport
SAP@Fraport
Reasons for the mobile solution
Requirements for mobile solution
Project mobile solution
Overview mobile solution
Current status, Conclusion and Outlook
Requirements for mobile solution
Seite 16
• Display and process orders and notifications (technical feedback
and time feedback)
• Create orders and notifications
• Collection of checklists
• Detection of meters and measured values
• Capture and display documents
• Display and process equipment master data including
classification
• ...
Agenda
Seite 17
Overview Fraport
SAP@Fraport
Reasons for the mobile solution
Requirements for mobile solution
Project mobile solution
Overview mobile solution
Current status, Conclusion and Outlook
Project mobile solution
Seite 18
• Selection process mobile solution
• Introduction of works council for release
• Employee letters
• At least functionality MAM
• Functional extensions Checklists, travel time, orders,
etc.
• Replacement of mobile delivery and mobile inventory
Project start
Pilot Areas
Activities
11.11.2010
• Service and administrative building East
• Service and administrative building south
• Technical Building Management Terminal 1
• Technical equipment management Passenger bridges
Selection process new mobile
Seite 19
• Preparation of the performance list with the participation of the specialist
areas in the second quarter of 2010
• Identification of potential product providers and first pre-selection
• Product presentation of the individual suppliers
• Creation of a valuation matrix
Functionality, technical requirements, operating costs,
Development opportunities and acquisition price
• Joint selection of the product supplier by the "Product World" project and
the specialist areas (Facility Management, Information and Communication
Services and Purchasing)
Functions mobile solution
Seite 20
No. function
01 Functionality MAM
02 Time recording
03 Free-text fields
04 Order processing without transponder
05 Equipment and classification
06 Daily and weekly report
07 Travel time confirmation
08 Checklists
09 Create orders
10 Capture and transfer image files
11 Material collection
12 Document display
13 Record measured values and counter readings
14 Mobile inventory and delivery
.....
Introduction
to individual
phases
Project milestones 2011
Seite 21
Jan Feb Mär Apr Mai Jun Jul Aug Sep Okt Nov Dez
system
devices
Getac E100 Selection of device model
Roll-Out devices
Development phase 1
Pilot operation
Motorola MC75
Functionality MAM
Expansion phase 2
Expansion of checklists, travel
times and create order
Detachment MAM
Mobile inventory and mobile
delivery
Development
phase 1a
Development phase 2
Development inventory and
delivery
Order of devices
models
requirements mobile solution
Seite 22
Equipments
Catalog profile
Damage codes
activities
Internal employees must be created as SAP users
External employees receive a collection SAP users
Master data
process Assignment of the orders is made through the disposition (MRS)
hardware RFID-Chip With personnel or ID cards
Tablet-PC orPDA
Agenda
Seite 23
Overview Fraport
SAP@Fraport
Reasons for the mobile solution
Requirements for mobile solution
Project mobile solution
Overview mobile solution
Current status, Conclusion and Outlook
Hand over to Mobil
Seite 24
SAP
PM
SAP
HR
Master data Scheduling Mobil
CRM-SFM (incident
management system)
SAP
CRM
GLT
GLSSAP
PI
SAP
MRS
10.0
Organizational illustration of the incident
process
Seite 25
Master data
Business partner
Categorization
and
prioritization
recording reparing
Technical
confirmation
(Ticket)
Time monitoring and escalation
process
Organization
unit
Central sevrice
point
Technical
Management
Center
Workshops or external service suppliers
SystemGLS / GLT GLS / GLT
Time confirmation
(order)
Technical
confirmation
(notification)
SAP
PI
SAP
PM
SAP
CRM
SAP
CRM
SAP
PI
SAP
PM
SAP
CRM
Regular maintenance before introduction SAP-
mobile EAM and -MRS
Seite 26
Master data
print of order
papers
Notification /
orderrepair
Collection
technical and time
confirmation
Timeout control and escalation
process
Organization
unit
Work
preparation
Work
preparation
workshops or
external suppliers
system Non-
SAP
Non-
SAP
schedulingorder papers fill
out
Work
preparation
Regular maintenance after introduction SAP-
mobile EAM and -MRS
Seite 27
Master data
schedulingNotification /
orderrepair
technical and time
confirmation
Timeout control and escalation
process
organizationWork
preparationDisponent workshops or external suppliers
system SAP
PM
SAP
PM
SAP
MRS
Hardware - Fraport devices in project -
Seite 28
Getac E100 Motorola MC75
Tablet PC 8,4 inch Display
Betriebssystem Windows 7
Battery life < 4,5 h
Touchscreen
Bluetooth
WLAN/UMTS without telephone function
LAN
Change battery pack
PDA 3,5 inch Display
Betriebssystem Windows Mobile 6.5
Battery life > 8 h
Touchscreen
Bluetooth
WLAN/UMTS without telephone function
Acitve Sync über USB-Port
Change battery pack
RFID-Reader
Bluetooth Mini
3000 BT
Hardware - actuel devices -
Seite 29
Panasonic FZ-G1 Panasonic FZ-M1
Tablet PC 10,1 inch Display
Operation system Windows 8
Battery life ca. 10 h
Touchscreen
Bluetooth
WLAN/UMTS without telephone function
LAN
Change battery pack
Tablet PC 7 inch Display
Operation system Windows 8
Battery life ca. 8 h
Touchscreen
Bluetooth
WLAN/UMTS without telephone function
LAN
Change battery pack
RFID-Reader
Bluetooth Mini
3000 BT
Peripheral connection
Seite 30
Mister
Mobil
passiven 13,56 MHz
(Read and Write) RFID-
Chip
Technical objects (incl. class data & master data Materials,
Inspection plans, BOMs,
Material stocks
Customer data, Contact
persons
Notifications & Orders(incl. creation and
editing)
Order calendar & mobile
scheduling
Confirmation (Time, Material, Surcharges, Damages & Causes,
Measurements)
Checklists
Order reports, Images…
RFID & Barcode
Push alerts
One mobile solution covering it all
oxando Mobile Connector
Scheduling
(e.g. SAP
MRS)
Master
data
Creation of
order/
notification
Posting of
confirmations and
data changes… …
SAP ERP
Backend
Synchronization of data from SAP and
mobile device
• oxando mobile client for PC / Notebook /
TabletPC / PDA / Smartphone
• oxando mobile connector is an Add-On for
SAP without any modifications of SAP
• No middleware server / cloud necessary
• Usage of standard interfaces / BAPIs to post
data coming from the mobile device
• Integrated software distribution management
• Integrated monitoring directly in the SAP
system
• One platform for all other mobile processes
(HR, MM, CATS etc.)
Architecture of oxando mobile connector
The mobile solution from oxando minimizes your infrastructure, lowers the complexity and your IT
costs for the mobile processes.
You can use the oxando mobile connector to run different mobile applications
PM CS MM QM MRS
oxando Mobile Client
Synchronisation
Push Manager
SynchronisationOnline & Offline
http / https
Proxy / VPN
Administration & Monitoring of mobile processes
Software version
control
User Management
Delta logic
SAP ERP
oxando mobile Connector
Mobile working list (orders and tickets) at
Fraport
Seite 33
RFID For order
release
Time confirmation
Seite 34
SAP MRS
Time feedback
possible for all
assigned persons
Mobile time feedback at Fraport
Confirmation of working time and travel time
Seite 35
Mobile checklists at Fraport
Seite 36
Confirmation of
damages
We need an efficient
condition detection for the
identification of critical
objects!
I need standardized
specifications for
maintenance ...!
• Central planning of the
inspection plans and
specifications in SAP
• Easiest detection via mobile
checklist by the technician
• evaluation and flexible
triggering of follow-up
processes in SAP
Mobile Checklists at Fraport
Damage confirmation out from the checklist
Seite 37
Daily / weekly report
Seite 38
Administration overview in SAP for the oxando
Mobile Connector ( Supplied by oxando)
• Administration directly into SAP ERP via one transaction
• Overview with simple monitoring and correction possibilities
Seite 39
Agenda
Seite 40
Overview Fraport
SAP@Fraport
Reasons for the mobile solution
Requirements for mobile solution
Project mobile solution
Overview mobile solution
Current status, Conclusion and Outlook
Current status
Seite 41
Rollout completed for all departments
about 340 devices
about 328 User
Actual about 178.000 RFID-Tags
Permanent optimization based on feedback from oxando's fields of
expertise and best practices
Collection of requirements and rolling out via release planning
(twice a year)
Hotfixes as required
Current Status
Seite 42
Integration incident management 2012
Mobile devices
Panasonic FZ-M1 (7“ = 280 pieces) und FZ-G1 (10“ = 34
pieces)
Release change mobile application
Januar 2014
Sync 2.0
New functionality and layout
conclusion
Seite 43
• The new solution provides good feedback from mobile users
• Complex IT infrastructure and suppliers require good project
management and coordination
• Easier administration by the mobile data department via the
oxando-connector (one transaction in ERP)• Overview with simple monitoring and correction possibilities
• Successful implementation of an integrated solution by using
standard solutions (SAP PM / QM, oxando)• Flexible adaptation of the UI to Fraport needs
• The switch from SAP MAM to the oxando solution (without
middleware) led to the• Saving a 3-system landscape for the SAP Mobile Infrastructure
• Reduction of administrative expenses in IT operations
outlook
Seite 44
Release change mobile application
2017
Sync 3.0
New functionality
Thanks for your time!
Horst Zieher
Fraport AG
Jörg Haßling
Fraport AG