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SAP Patching Strategy at

Newcastle University

Discover our Approach for Keeping Up-to-Date with

Support Packages and Enhancement Packages

Alan Cecchini

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University Facts and Figures

UG students = 16872PG students ===6002

2

Income = 405 million

Staff (academic) ==5429 (2430)

World-class reputation for research excellenceFirst UK university to establish an international branch campus (Malaysia)

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Agenda

Patching Challenges and Drivers

Our New Strategy

Future Plans

3

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Agenda

Patching Challenges and Drivers

Our New Strategy

Future Plans

4

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ERP CRM,

Portal, BW,

PI

SRM BCM

SAP ComplexityStaff Resources

SAP Deployment

5

1999 2005 2010 2012 2014

Agreed new patching strategy

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HR CLC packages

(legal driven)

Major upgrades 2008

(support driven)

Adhoc patching

(project driven)

Technology updates

(application driven)

Pre-2012 - Reactive Maintenance

6

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Patching Barriers

7

Skills and experience

Increasing complexity

Large deltas

Lessons not learned

Relentless change

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Integration Complexity

8

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Benefits of Regular Patching

9

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Agenda

Patching Challenges and Drivers

Our New Strategy

Future Plans

10

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Strategy Highlights

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Consistenttimeframe

Decouple

HR CLCs

Development

continuityContinuous

improvement

Patch all SAP systems

annually at same time

(SPs EHPs)

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Strategy in Practice

System 2012 (1

st

year) 2013 (live) 2014

SAP ERP

SAP CRM

SAP SRM

SAP Portal

SAP BW

SAP PI

12

[(planned)

EHP4,5,6+ SPs

(upgraded)

EHP1 + SPs

EHP1 + SPs

SPs

SPs

EHP2 + SPs

EHP2 + SPs

SPs

EHP7+ SPs

EHP3+ SPs

EHP3+ SPs

SPs

SPs

SPs

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Most Recent Patching Exercise

System 2013 Patching (live Feb 2014)

SAP ERP 6.0 EHP6, NW 7.0 EHP3

SAP CRM 7.0 EHP2, NW 7.0 EHP3

SAP SRM 7.0 EHP2, NW 7.0 EHP3

SAP Portal

NW 7.0 EHP2 *

SAP BW

NW 7.0 EHP2 *

SAP PI NW 7.1 EHP1

13

EHP level increased, all othersystems only patched with SPs

We hadplannedto apply

EHPs butNWupgraderequired

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Upgrade Dependency

14

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System 2013 Patching (live) NW Upgrade

SAP ERP 6.0 EHP6, NW 7.0 EHP3 EHP6, NW 7.0 EHP3

SAP CRM 7.0 EHP2, NW 7.0 EHP3 EHP2, NW 7.0 EHP3

SAP SRM 7.0 EHP2, NW 7.0 EHP3 EHP2, NW 7.0 EHP3

SAP Portal NW 7.0 EHP2 NW 7.4

SAP BW NW 7.0 EHP2 NW 7.4

SAP PI NW 7.1 EHP1 NW 7.4

System 2013 Patching (live) NW Upgrade 2014 Patching

SAP ERP 6.0 EHP6, NW 7.0 EHP3 EHP6, NW 7.0 EHP3 EHP7+,NW 7.4

SAP CRM 7.0 EHP2, NW 7.0 EHP3 EHP2, NW 7.0 EHP3 EHP3+, NW 7.4

SAP SRM 7.0 EHP2, NW 7.0 EHP3 EHP2, NW 7.0 EHP3 EHP3+, NW 7.4

SAP Portal NW 7.0 EHP2 NW 7.4 NW 7.4

SAP BW NW 7.0 EHP2 NW 7.4 NW 7.4

SAP PI NW 7.1 EHP1 NW 7.4 NW 7.4

Planned Maintenance

maintenance scope

System 2013 Patching

SAP ERP 6.0 EHP6, NW 7.0 EHP3

SAP CRM 7.0 EHP2, NW 7.0 EHP3

SAP SRM 7.0 EHP2, NW 7.0 EHP3

SAP Portal NW 7.0 EHP2

SAP BW NW 7.0 EHP2

SAP PI NW 7.1 EHP1

15

[(go live Jul 2014])(go live Feb 2014]) [(go live Feb 2015])

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Project Governance

x80

x40

x6

x3 Project Managers

SAP Team Leads

SAP Specialists

Business Users

16

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Patching Timeline

17

[9 week dev chill

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Testing and Issues Management

18

.

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service.sap.com/bfp

Evaluating New Capabilities

19

http://service.sap.com/bfphttp://service.sap.com/bfphttp://service.sap.com/bfp

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Evaluating New Capabilities

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www.sapsolutionbrowser.com

http://www.sapsolutionbrowser.com/http://www.sapsolutionbrowser.com/

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Evaluating New Capabilities

21

www.sapimprovementfinder.com/public

http://www.sapimprovementfinder.com/publichttp://www.sapimprovementfinder.com/public

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Matrix for SAP ERP system:

Determining Browser Support

All major browsers supported

22

service.sap.com/pam

http://service.sap.com/pamhttp://service.sap.com/pam

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Lessons Learned -Planning

23

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Lessons Learned -System Refreshes

24

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Lessons Learned - Issues Review 2012

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We challenged these

The value of our Impact Analysis tier 65% High issues identified

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Lessons Learned - Issues Review 2013

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14

%tests performed

- 2013 (3633 tests) vs 2012 (4476 tests)

9

%test completion

- 2013 (QA 94%) vs 2012 (QA 85%)

51% issues overall - 2013 (127 issues) vs 2012 (258 issues)

53

%high priority issues

- 2013 (36) vs 2012 (77)

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Agenda

Patching Challenges and Drivers

Our New Strategy

Future Plans

27

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Future Plans

28

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Contact details:Name Email Tel

Alan Cecchini

(SAP DevelopmentManager)

alan.cecchini@newcastle.ac.uk +44 (0) 191 2085351

Wrap Up

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Questions?

mailto:alan.cecchini@newcastle.ac.ukmailto:alan.cecchini@newcastle.ac.uk