sap sd order type scenarios

8/9/2019 Sap Sd ORDER TYPE Scenarios

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How to create returns,free of charge

delivery and sub sequent delivery

What is a Return?

If a customer is not satisfied with the product or the deliverable , Businesses

need to create a return, based on customer return request.

What is Free of Charge Delivery ?

In this case , customer is not charged for shipping. This order type is generally

used for sending free sample to customers.

What is Subsequent Delivery?

When a customer receives lesser no.of goods than that ordered ,or if the goods

have been damaged in the shipment,businesses provide free-of-charge

subsequent delivery of goods.

What to do when a customer raises return

request ?

Sales epartment may ta!e any one of the following actions during the return

process.


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". #pprove the complaint and create a credit memo.This is done when

customer wants refund for the goods. The system creates credit memo to

customer with reference to sales order.

$. #pprove the complaint, and implement a free of charge subsequentdelivery of the disputed goods. This is done when customer want to replace

the goods owing to shortfall in delivery or damage in shipment or any other

legitimate reasons.

%. &e'ect the complaint if complaint is not valid. (or e)ample, customer

ma!es a complaint on wrong data.

How to Create Return OrderSales epartment can create return order by T-

code *#+". &eturn order can be created with reference to sales order or billingdocuments.

Step-1

". nter T-code *#+" in command field.

$. nter rder Type &&eturns/.

%. nter Sales #rea data in rgani0ational ata Bloc!.

1. 2lic! on 2reate with &eference Button.


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Step-2

". nter Sales order 3 reference for return order.

$. 2lic! on 2opy Button.


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Step-3

". nter 4 number.

$. nter 4 date.

%. nter rder reason .

1. nter rdered 5uantity.


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Step-4

2lic! on save button. # 6essage li!e 7&eturn 8++++$9: has been saved7

displayed.

How to create Return Delivery Document

In order to receive returned goods from customer, Sales department creates

return order. Based on return order, return delivery document is created.&eturn delivery document is created using T-code *;+"


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$. nter Shipping 4oint.

%. nter elivery Type ;&&eturn elivery/.

4ress nter Button.

Step-2

nter &eturn elivery 5uantity.


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Step-3

2lic! on save button.

# message 7&eturn delivery =1++++ has been saved7 displayed.

How to create Free of Chare Delivery

(ree of charge delivery process creates a non-billed sales order ..g. If some

product is shipped for free sample to customer, free of charge delivery is

carried out.This document is not relevant for billing because the customer is not

billed for the free of charge delivery.

Step-1

". nter T-code *#+" in command field.

$. nter rder type (elivery (ree of 2harge/.

%. nter Sales area data in rgani0ational bloc!.

1. 2lic! on 2reate with &eferences.


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Step-2

". nter Sales order no. for references.

$. 2lic! on 2opy button.


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Step-3

". nter Sold-To party > Ship-To 4arty.

$. nter rder &eason.


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?7@

Step-4

2lic! on Save button.

How to create Su!"e#uent Delivery

nce return process ta!es place,customer may request

". Aood replacement

$. &efund.

When customer chooses replacement option,then subsequent sales order is

created.If customer chooses refund option,then money can be refunded to

customer by credit memo. Step-1


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". nter T-code *#+".

$. nter rder Type S( .

%. nter Sales #rea data in rgani0ational ata.

1. 2lic! on 2reate with &eferences Button.

Step-2

". nter Sales rder no. for references.

$. 2lic! on 2opy button.


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Step-3

". nter rder &eason.

$. nter rder 5uantity for which we create Subsequent elivery free of

charge.


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Step-42lic! on Save Button.

# message Subs. lv. (ree of 2h. "$%:: has been saved7 displayed.

sap sd order type scenarios

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