sap services premium eengagement to reduce costs of your sap operations budget

Implement, Operate and Innovate better usingSAP Premium Engagement100% committed to 100% success.

© 2012 SAP AG. All rights reserved. 2Confidential

Agenda

Maximizing Your Return on Investment: CIO Challenges

Seven reasons to opt for SAP Premium Engagement1. New Implementation – Risk Mitigation2. New Features in Localization3. Rapid prototyping for game changing technology4. Technology Innovations - Upgrades5. Database Migration6. Adoption of Operational standards7. Mission Critical Support

Premium Engagement Support

Summary


Maximizing Your Return on Investment CIO Challenges

How can SAP help in risk mitigation, provide access to product team, validate quality gates

Impact

• Sub-optimal solution

• High Custom Code

Adopt new functionality released by SAPEXIMBid Encryption for SRM

Prototype for HANA, Mobility

Project Phase

Technical Upgrade : EhP 5/6 upgrade, Version upgrade, Database UpgradeDowntime MinimizationEnsuring zero data loss, same or better performance

• Revenue impact

• Opportunity cost

• Risky Upgrade

• Higher Downtime Loss to business

Change Request Management, Job Schedule ManagementTest AutomationData Archiving, System OptimizationSybase database migrationH/W Consolidation, Continuity ManagementMission Critical Support

• Higher cost of maintenance

• Higher cost of development

• Lower productivity

Adoption of innovation

Upgrade

Operations

• Customized Expert Services• Rapid Prototyping

• Proactive Risk Mitigation

• Upgrade Coach• Reduced Downtime

• Enhanced Operations Support• Implementation of standards

tools and processes

Solution Enablers


SAP PREMIUM MAINTENANCE PORTFOLIO100% committed to 100% success

SAP Enterprise Support

The Foundation to implement, operate and innovate better

Leve

l of e

ngag

emen

t

SAP ActiveEmbeddedEnhanced support partnership for optimization of solutions and accelerating adoption of game changing technology

SAP MaxAttentionStrategic support partnership for continuous

business innovation and co-innovation

Life

time


Agenda

Maximizing Your Return on Investment: CIO Challenges

Seven reasons to opt for SAP Premium Engagement1. New Implementation – Risk Mitigation2. New Features in Localization3. Rapid prototyping for game changing technology4. Technology Innovations - Upgrades5. Database Migration6. Adoption of Operational standards7. Mission Critical Support

Premium Engagement Support

Summary


GoLive

Operations &Continuous ImprovementImplementation / UpgradeDiscovery &

Evaluation

Baseline Configuration

User Acceptance

TestVolume

TestBlueprint

Initial Data Load

Integration Test

Planningand

Design

Feasibility Check

Technical Integration

Check

Volume Test

Optimization

Going Live Check Onsite

Going Live Support

SAP Expertise

on Demand

Business Process

Performance Optimization Operations

Readiness Assessment

Interface ManagementOptimization

SAP Solution Manager

Starter Pack

Based on ASAP Methodology

SAP Service Plan

1. The SAP Risk Mitigation ApproachProvides Technical Quality Management integrated in your project plan…

Project based, proactive technical risk mitigation for SAP projectsImplementations projectsUpgrade projectsOngoing operational projects– Improves technical optimization, supportability, and scalability– Delivered by SAP Active Global Support– Customized to each project


2. Adoption of localization for IndiaNew features in ERP6.06

BUSINESS BENEFITS

Improve operational efficiency by automating the manual steps in export and import processes

Reduce costs by optimizing the utilization of import licenses to save duty and tracking the timely receipt of export incentiv

Increase visibility to export import operations by capturing process data and reporting on key indicators

Improve customs processes by generating pre-shipment and post-shipment documents from SAP

SOLUTION OVERVIEW

Manage export promotion schemes such as Duty Drawback, Advance Authorization, Export Promotion Capital Goods and so on

Handle export and import licenses end-to-end from application to closure including ANF forms creation, license assignment, utilization and export obligation discharge

Create all pre-shipment and post-shipment documents including Shipping Bill in exports and Bill of Entry in imports

Manage letter of credits end-to-end in both imports and exports process - from application to utilization, amendments and payment receipts

Logistics add-on for import export Bid Security in SRM

BUSINESS BENEFITS

Security compliance for Data access and Storage through PKI Encryption and Decryption mechanism

Data Authenticity through Digital signatures

Secured Control through encryption or decryption possibility for Multiple departments or officers to perform tendering related role in a secure manner with full accountability

Audit Trail through electronic Audit log of all role assignments and deletions along with modifications to bid security features

SOLUTION OVERVIEW

Central Vigilance Commission (CVC) India, has come up with the set of guidelines to mitigate the risk of security threats involved in the E-Tendering process

The same is addressed in SAP SRM Bid security by employing a combination of security features and security best practices which has resulted in reduced threat of data loss, leakage and manipulation ensuring the users to perform a Secured E-Tendering process

Various security features such as the encryption/decryption with keys, digital signature, access control and secured collaboration space are incorporated in SAP SRM


SAP software license(a 90 day test drive)

Environment

3. SAP Rapid Prototyping Service

Engineering Services

Leverage the efforts and results on production environment to maximize ROI and minimize TCO

Identify your specific requirementswith respect to future solution operations already during SAP Rapid Prototyping

Evaluate the value of new SAP innovations for your business now


4. Migration to a SAP Database PlatformHolistic Approach Based on Proven Best Practices

Project ManagementDefine, drive and control milestones and Q-gates

Architecture & InfrastructureDefine the infrastructure and landscape architecture to fulfill requirements of the migration as well as the operation after GoLive

Migration TasksEnsure that migration tasks are executed along a proven plan and based on best practices for procedures and configurations

Performance & ScalabilityEnsure performance, throughput, scalability, availability.

Operational ReadinessEnsure that procedures, tools and skills are adequate to run the new solution safely and efficiently

The related questions

Will the new platform fulfill the high performance and throughput requirements? How can High-Availability and Disaster Recovery be ensured?Will the SAP database seamlessly fit into the existing infrastructure?What does it mean for the operations team? How can downtimes be managed?What is the overall project duration, what are related efforts?What are the risks?


WAR Room Support

5. SAP Safeguarding Services for Technical Upgrade

Plan Build Run

RealizationFinal Preparationfor Cutover

Production Cutover &Support

BlueprintUpgrade Discovery & Evaluation

ProjectPreparation

Onsite/Remote Service

Remote Service

Solution Transition Evaluation

Upgrade Assessment

Downtime Assessment

Technical Integration Check for Upgrade

Business Downtime Optimization

EHP Installation Check

Custom Code Impact Analysis

Business Downtime Assessment

Technical Feasibility Check for Upgrade

Going Live Support

GoingLive Functional Upgrade Check


6. Operate Better with SAP Engineering Services 100% Automated with Mission Critical Support

Avoid failures within

end to end business

processes

Availability

End user experience

PerformanceAutomation

& Issue resolution

Near zero downtime

Workload distribution

System performance

Business process

performance

Proactive monitoring

of Interfaces /

queues

Data consistency

checks

Transactional /

process consistency

validation

Exception

management

Knowledge bases

and procedures to

resolve issues

Automated Job

monitoring

Quality of Data


7. Mission Critical Support

The Red Phone is one is a direct path to senior technical experts working on Production Down and similarly critical situations

Calls for the most critical situations can be handled in this team Business Impact information is required to make a quick decision how critical your case is

Identify a Unit or Role with the following characteristics to call: Customer escalates issues to this unitEntitled to take actions for De-Escalation 24x7 Availability

Sales

Manager on Duty

ProductionHardware

SAP Backoffice Root Cause Analysis Teams

24×7

Your IT Organization

SAP Product Support SAP Development

Summary & Wrap Up


SAP Premium Engagements- A Bundled Expert Offering

Risk Mitigation for New Initiatives SAP Solution Management Optimization

SAP Empowering SAP Product Expertise on Demand

o Risk Mitigation for new initiativeso Technology Stacks upgradeo Solution Manager upgrade

Technical optimization of the core business processes supporting your operations

Services and workshops, designed to help you provide end-to-end support and maintenance for the solutions that run your business

Support offering, that fits between large consulting engagements and regular processing of incidents: When you need specific expertise

Technical Quality Manager


Benefit from an Unlimited Expertise of AGS

5,900+Support engineers

176,000+Customers

Engineering Architect

Technical Quality Managers

Engineering ServicesSAP Rapid Prototyping

Customer COE

The SAP support organization is the only team continuously in touch with our customers, starting during the implementation, continuing with operations and helping to innovate. There is no challenge we have not seen!


Summary: Why Should You Care?

Customer Benefits…

SAP co-manages risk of your project and assures the success of your project

Optimum sizing and right architecture of landscape

Access to Solution Architects,

Global Product Experts

Reduction in custom development by leveraging standard product features

Onsite support during critical cutovers

Access to Mission critical Support

-30% costs for design, configuration, testing by early identification of technical risk of the project

Partner Benefits…

Access to Product Development Team

Reduction in Technical Risk of Project

Higher Customer Satisfaction

Sign off by SAP

Joint face with SAP to customer


SAP Premium Engagement Customers in India

845845 Indian Navy

~ 30 active Premium Engagement Customers in India

QUESTIONS ?

Ravi Shrivastav

SSEM – Premium Engagement

[email protected]

M: +91 9811280166

Jaydeep Vanjari

SSEM – Premium Engagement

[email protected]

M: + 91 9833432513

APPENDIX


SAP Premium Engagement Services

SAP Business Process Management

SAP Business Proc Perform Optimization

SAP Continuity Management

SAP Data Volume Management

SAP Volume Test Optimization

SAP Interface Management

SAP Security Optimization

SAP Software Change Management

SAP Technical Performance Optimization

SAP Remote Performance Optimization

SAP Test Management OptimizationSAP System Landscape Optimization

Part I Evaluation ServiceSAP System Landscape Optimization

Part II Execution Support Service

SAP Upgrade Weekend Support

SAP Technical Quality Manager

SAP Feasibility Check

SAP Technical Integration Check

SAP GoingLive SupportSAP Expertise on Demand

Standard Services Optimization Services

Solution Manager ServicesSAP Solution Manager Preparation

SAP Solution Manager Scoping

SAP Solution Manager Starter Pack

SAP CCoE Primary Certification

SAP CCoE Advanced Certification

Customer Center of Expertise Certifications


SAP Premium Engagement Services

Assessment ServicesSAP System Administration

SAP SM 100 Solution Manager for OperationsSAP SM 200 Change Request Management

SAP SM 300 Business Process Monitoring

SAP E2E 040 Empowering Workshop

SAP TE2E 04 Empowering Workshop

SAP E2E 060 Customer Center of Expertise

SAP E2E 040 Run SAP Workshop

SAP E2E 100 Root Cause Analysis

SAP E2E 200 Change Control Management

SAP E2E 300 Bus. Process Integr & Autom

SAP E2E 400 Technical Upgrade Management

SAP E2E 500 Custom Code Management

Run SAP Assessment & Scoping Session

SAP Upgrade Assessment

SAP Downtime Assessment

SAP ESS MSS Modification Assessment

SAP Maintenance Assessment

SAP Operations Readiness Assessment

SAP Solution Management Assessment

SAP IT Planning

SAP Solution Transition Evaluation

SAP Business Solution Improvement

SAP Solution Operations Assessment

SAP Solution Transition Assessment

SAP Custom Code Management

Empowering Services


Area DeliverableSAP

Standard Support

SAP EnterpriseSupport

(18%) (22%)

Continuous Improvement

New releases and updates of the licensed software • •

Support Packages • •

Technology Updates • •

Access to ABAP source code • •

Content, tools and information material for software change management • •

Guided self-services as part of SAP Solution Manager • •

Content, tools and process descriptions for Application Lifecycle Management • •

Message Processing and Mission-Critical Support

SAP Notes, Note Assistant • •

Message handling including7x24 for priority „very high“ • •

Service Level Agreements for Initial Reaction Time and Corrective Action • •

Global 24x7 root cause analysis • •

Root cause analysis for custom code • •

Support Advisory Center • •

Scope of SAP Support Offerings Delivery Commitments According to Contracts 1/2


Area DeliverableSAP

Standard Support

SAP EnterpriseSupport

(18%) (22%)

Advanced Support for EHPs Modification Justification Check, Custom Code Maintainability Check • •

Remote Services Remote services (GoingLive, GoingLive FU, OSDB Migration) 1 • •

Continuous Quality Checks • •

Solution Manager Functions for delivery of SAP support, software installation and maintenance, reactive support • •

Usage rights for application lifecycle management functions 2 • •Usage rights for third party software that is operated in conjunctionwith SAP solutions • •

Other components, methodologies,content

Monitoring components and agents for systems to monitor available resources and system status information (e.g. SAP EarlyWatch Alert) • •

Test administration, test tools, pre-configured test templates and test casesvia the SAP Solution Manager • •

Content and supplementary tools designed to help increase efficiency,e.g Implementation Guide (IMG), Business Configuration (BC) Sets • •

Access to guidelines via the SAP Service Marketplace, e.g. implementation and operations processes and content designed to help reduce costs and risks • •

Participation in SAP's customer and partner community(via SAP Service Marketplace) • •

Scope of SAP Support Offerings Delivery Commitments According to Contracts 2/2

1 Additional deliveries of these services are available to all customers as chargeable single services2 Including for example Custom Development Management Cockpit, Business Process Change Analyzer and Quality Gate Management


SAP Rapid Prototype Service Delivery Approach – Experience Fast Successes

Test License can be included in the Rapid Prototyping Offering

Clear customer-specific value-added roadmap

Precise measurements (Before – After)

Benefit Case

Plan for standard services

SAP Solution Manager Roadmap with Accelerators

Planning / Program Set-up

Set-up PoCinfrastructure

Implement key aspects of scenario(s)

Implementation

Learn how to operate mobile solutions

EWA,Remote Supportability

Operations

Expect up to maximum 90 days elapse time


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