sap solution manager business process operations dashboards
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:: IT SERVICES
Greater Visibility Through SAP
Solution Manager Business Process
Operations Dashboards
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:: IT SERVICES
Visible or Invisible?
Why do we need to monitor
our critical business
processes and build
appropriate Dashboards ?
The need to
reduce/eliminate end-user
disruption
Alignment of Business
Objectives down through IT
one goal, one vision
What the business and IT
agree on is the same
transparency
Customer
Distributor
Warehouse
Supplier
Subcontractor
Production
Headquarter
CRM
SCM/APO
SRM/EBP
BW
Legacy System
Legacy System
SAP R/3 Is your business
aware?
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Visible or Invisible?
Are we talking
the same language?
Discrepancy between what
the business saw as
available vs. what we were
reporting as available
What is truly impacting the
business? Need
agreement with the
business at the processlevel
Establish business
objectives KPIs to measure
success
CRM
Create Sales
Order
SAP ECC
Create Sales Order
Create Delivery
Post Goods Issue
Create & Print
Invoice
WMS
Perform Picking
Send Pick
Confirmation
Is IT monitoring meaningfu l
areas to the business?
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2011 SAP AG. All rights reserved. 5
The Monitoring TypesCurrent Areas of Focus
Application specific monitoring for
SAP ERP (SD, MM, PP, LE, WM, PM/CS, QM, FI) & SAP EWM
SAP CRM (Sales, Services, Customer Interaction Center; Marketing)
SAP APO (planning runs in DP, SNP, PP/DS, gATP/BOP)
SAP SRM (Self-service Procurement, Sourcing Cockpit)
Background Job monitoring for
Single background jobs or SAP BW Process Chains
Interface monitoring for
IDoc, BDoc, tRFC, qRFC, bgRFC, Batch Input, flat files, SAP PI
Cross-Application monitoring for
ABAP dumps, Update errors, number range fill-level, Application Log entries
Performance monitoring for transactions and RFC processing
Industry specific monitor enhancements for
SAP Apparel and Footwear, SAP for Automotive, SAP for Banking, SAP for Retail, SAP
for Utilities
Data Consistency monitoring for
SAP ERP, SAP CRM, SAP APO
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The ApproachFrom Analysis to Monitoring to Improvement
Business Process Analys is performed
on SAP R/3 and SAP ECC
Business Process
Monitoring
Business
Process
Analytics
Business Process
Stabilization &Improvement
Early detection of business
process exceptions Overdue business documents not
processed fast enough
Interface errors & inconsistencies Issues within background processing
Performance issues
Automization of manual
tasks Real-time alert monitoring of interfaces
& background jobs
Business Process
Benchmarking Benchmarking across
organizational units
Visibility & Transparency
Business Process
Standardization Business process template
adherence
Missing end-user training
Clean-up of old & open
business data Improved planning result accuracy
Improved performance of transactions,
reports or processes Higher reporting quality
Higher end-user efficiency
Detect & correct gaps in
process implementation Configuration issues
Missing closing steps of open
documents
Provides
indicators forProvides
scope for
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The EvolutionBusiness Process Stabilization to Improvement
Revenue Stream Sales Orders without invoice
Sales Orders with billing block Outb. Deliveries with GI &
without invoice
Invoices not transferred to FI
Number of credit memos
Supply Chain &
Planning Accuracy Overdue Purchase Reqs&Order items
Overdue STO items
Open Planned Orders
COGI errors
Production / Process Orders
overdue for TECO
Stock Levels &
Capital tie-up Slow moving items Dead stock
Vendor consignment
withdrawels
Materials with expired shelf life
Inspection lots without usage
decision
Overdue Sales Orders
Sales Ordes with delivery block
Overdue outbound delivieries
Number of returns
Customer Satisfaction
Performance
Zero stock batch segments
Overdue reservation items
Production / Process / PM Orders
TECO but without deletion flag
Transaction response times
Background job runtimes
Data Accuracy
Incomplete Sales
Documents
Application Log errors
Update errors
ABAP dumps
Integration &
Automation
Interface errors
Background job cancellations
Batch Input errors
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The ToolsBPO Dashboards
Trend chart:
shows a daily
trend for
Overdue
ou tbound
deliveriesper
shipping point
Trend chart:
shows a daily
trend for
Outbound
deliveries
createdwithin
the last monthper shipping
point
Pie chart:
shows the
actual
Deliveries
wi th overdue
invoicesper
shipping point
Bar chart:
shows the
actual number
ofOverdue
outbound
deliveriesper
shipping point
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The Tools
BPO Dashboards
Stacked
column chart:
showstheOutbound
deliveries
createdper day
and per shipping
point
Static rating
table: showsa
rating for the
Overdue
outbound
deliveriespershipping point
Dynamic rating
table: shows a
rating for the
Outbound
deliveries
createdpershipping point
Bar chart:
shows the Top 5
shipping pointswith the most
Overdue
ou tbound
deliveries
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Setup of BPO DashboardsQuick View
4 Main Setup Steps:
Maintain Connector Instances
Setup Analytical KeyfigureInstances (AKFIs)
Setup Panels
Setup Dashboards
Setup AKFIs
Chose the
analytical key figureand the characteristics
that you want to
display
Define filter criteria
Maintain Connector
Instances
Define data sources
Setup Dashboards
Maintain dashboard titles
Define the layout of your dashboards and assign
panels to dashboards
Assign user groups
Setup Panels
Chose a chart type and enter
labels for the chart for thegraphical display of your analytical
keyfigure instances
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:: IT SERVICES
Creating a Win-Win Vision
Implement A
Comp lete Solut ion
Reduces end-user
disruption
Identifies Root Cause
Invokes a Continuous
Process Improvement
method
Drives processimprovement through
key data collection and
metrics which provide
insights into how we
are improving
Is th e goal to s ustain/maintain
or im prove and achieve?
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:: IT SERVICES
Creating a Win-Win Vision
Executive Dashboards (L4 and up)
L5/L6/L7 Dashboards that drive process improvement and reduce end-
user disruptions One common place for monitoring, analyzing and reporting
How do we make thishappen?
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:: IT SERVICES
. . . Creating a Win-Win Vision
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:: IT SERVICES
Thank You