sap workforce performance builder cloud edition document gives an overview of the sap workforce...

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Workforce Performance Builder

Document Version: 1.0 – 2016-10-15

CUSTOMER

SAP Workforce Performance Builder Cloud Edition System Requirements

2

Customer

© 2016 SAP SE. All rights reserved.

SAP Workforce Performance Builder Cloud

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Table of Contents

Customer

© 2016 SAP SE. All rights reserved. 3

Table of Contents

1 Introduction ...................................................................................................................................4 1.1 What is the Cloud Edition?............................................................................................................... 5 1.2 Cloud Edition versus OnPremise Edition......................................................................................... 6

2 Running cloud applications .......................................................................................................... 8 2.1 System requirements ...................................................................................................................... 8 2.2 Common browser settings .............................................................................................................. 9 2.3 Network requirements..................................................................................................................... 9 2.4 Local data storage ......................................................................................................................... 10

3 Environmental individualizations ............................................................................................... 11 3.1 How to individualize the storage paths .......................................................................................... 11

4 User management ....................................................................................................................... 12 4.1 How to connect your Corporate User Store with the SAML Provider (SAP Cloud Identity) ........ 12 4.2 What happens on SAML authentication? ...................................................................................... 12

5 How to start cloud applications................................................................................................. 13 5.1 Start from the Manager interface.................................................................................................. 14 5.2 Build individual start links .............................................................................................................. 15

6 Application-specific requirements ............................................................................................ 16 6.1 SAP Workforce Performance Builder Producer (author workplace)............................................ 16 6.2 SAP Workforce Performance Builder Manager ............................................................................ 17 6.3 SAP Workforce Performance Builder Instant Producer (author workplace) ............................... 18 6.4 SAP Workforce Performance Builder Navigator (learner workplace) .......................................... 19 6.5 SAP Workforce Performance Builder SLC Player (learner workplace) ........................................20 6.6 Playback functionalities library, trainer, and book reader (learner workplace) ........................... 21

7 Technical Support .......................................................................................................................23

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Introduction

1 Introduction

This document gives an overview of the SAP Workforce Performance Builder Cloud Edition and the minimum

system requirements in order to use this SAP product successfully.


Introduction

Customer


1.1 What is the Cloud Edition?

With the HANA Cloud Platform, SAP provides a cloud solution based on the high performance of the HANA

database. With this solution, not only data is stored in the cloud and then available via internet connection

anywhere at any time, but the necessary applications for content creation, content editing (Producer, Instant

Producer), and navigation playback (Navigator) are also provided on demand. You just need access to the URL of

the portal, your login credentials, and a computer that meets the relevant application requirements without any

need to pre-install the software and you are able to use the most recent software version with the newest features

at any time.

If you use the SAP Cloud Identity Service, your users can even benefit from using their corporate credentials to log

on.

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Introduction

1.2 Cloud Edition versus OnPremise Edition

See the following comparison for the differences between the Cloud Edition and the OnPremise Edition:

Cloud Edition OnPremise Edition

Setup / Configuration

Pre-Installation Not needed, directly downloaded

and provided using Java Web Start

technology

Manual installation or by software

deployment tools

Producer / Instant Producer

connection to Manager /

Central workarea

Connected by default with

respective central workarea.

No manual connection setup

required.

Manual connection setup required by

defining Manager URL and workarea

ID

Resource provisioning

Manager

Manager workareas are created

with resources already included.

Manager workareas are created

empty. Resources have to be

uploaded initially using the Producer.

Resource update by

Manager

All Manager workareas are

automatically updated on Manager

version update.

The resources of Manager workareas

have to be updated using the

Producer.

Update of workarea

resources and local retrieval

for Producer and Instant

Producer

Automatic check on application

startup

Enterprise Edition:

To be triggered manually via

Synchronize workarea (Producer)

Automatic check for Instant Producer

User authentication SAML/Basic authentication

Only identified users have

access (no anonymous

access)

Requires SAML provider

Active Directory, basic authentication,

anonymous access possible

Manager UI branding Not available Available via style editor

Updates

Application update to latest

SAP Workforce Performance

Builder versions

Automatic updates by SAP Manual

Other

Usage of multiple local

workareas

Only current connected central

workarea

Yes

Archive import via Manager

interface

Existing content or resources in a

dkp-archive can be uploaded

directly in the Manager interface

Existing content or resources in a dkp-

archive has to be uploaded from a

Producer instance


Introduction

Customer


Cloud Edition OnPremise Edition

Content consumption

access

On every device with Internet

connection – see playback

requirements

On every device with Internet /

network connection – see playback

requirements

Available storage Default: 50GB, can be increased on

request

Depends on customers infrastructure

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Running cloud applications

2 Running cloud applications

In this chapter you will find the necessary requirements to use and run the SAP Workforce Performance Builder

Cloud Edition. For more detailed system requirements of individual cloud applications, see chapter Application-

specific requirements.

2.1 System requirements

The following requirements must match the Cloud Edition of the SAP Workforce Performance Builder on each

user machine.

Type Specifications

Operating system 64 & 32 bit version of

Microsoft Windows 7

Microsoft Windows 8 (without tile mode)

Microsoft Windows 10

Browser Microsoft Internet Explorer 11

Microsoft Edge 25

Mozilla Firefox 36.0 – 43.0

Google Chrome 40

Software dependencies o Oracle Java Runtime Environment (JRE) 7 Update 11 or

higher (with Java enabled for your browser – check

Configure Java -> Advanced -> Default Java for

browsers)

Environmental requirements o User read/write access for (temporary) storage path

See chapter Local storage of the cloud applications

Note

For the application-specific browser settings, read the relevant application manuals.

http://help.sap.com/wpb95/



Customer


2.2 Common browser settings

Irrespective of your browser platform, these browser settings are required to start the cloud applications.

Requirement Why?

Enabled JavaScript All functions of the web application and content playback are based

on the use of JavaScript. You must enable JavaScript.

Deactivated pop-up blocker No matter which pop-up blocker you use, you must disable the

blocking of pop-ups for the location from which you are loading the

application and content.

Activated cookies After successfully logging on, your session information is stored in

cookies. You should therefore activate cookies in your browser to

ensure that this information is saved correctly.

Security Settings We recommend that you add the Cloud Service pages to the

browser’s Trusted Sites section to ensure your browser accepts the

required Java applets.

2.3 Network requirements

Your network must meet the following requirements, to run the applications and to enable successful

communication between the cloud applications and the server.

Requirement Why?

Connectivity Minimum 2 MB connection speed

(recommended: 10 MB or higher)

Port availability All communication is handled by the default port where the server is

available. This is usually Port 443 (SSL) or port 80 (HTTP). Ensure

these ports are available on each user machine.

Trusted certificates Ensure the server certificates are signed correctly and trusted on

each user machine.

IP ranges Ensure the IP Ranges of the Cloud Service are permitted on each user

machine.

Firewall / Browser-Security Ensure the address of the Cloud Service is not blocked by local

Firewall routines and is part of the trusted sites location on each user

machine.

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2.4 Local data storage

Although all content and all application sources are hosted by the Cloud Platform, the runtime files for the

applications that run locally (Producer, Instant Producer, and Navigator) and the working content need to be

stored on end users’ local machines. Therefore these machines need to comply with the individual application

requirements as mentioned for each application in chapter Application-specific requirements.

The SAP Workforce Performance Builder cloud applications and according content data are stored in the

following directories in users’ local application data by default.

Dataset Storage path

SAP Workforce Performance

Builder cloud applications (all)

%TEMP%\wpb_cloud\

Workarea content %LOCALAPPDATA%\CloudWA\


Environmental individualizations

Customer


3 Environmental individualizations

3.1 How to individualize the storage paths

Workarea content

You can individualize the path where the workarea content will be stored. This enables you to store data statically

on machines, which are reset after usage, for example, virtual machines or Citrix environments.

1. Open Control Panel > System > Advanced System settings (in Windows 8 press WIN + X and select

System, then click Advanced System settings)

2. Click Environment Variables… .

3. Click New… below System variables list

(or alternatively the list User variables for <user>, if preferred as user-specific individualization).

4. Enter WPBCLOUD_WA_BASE into field Variable name.

5. Enter your individual path into field Variable value.

6. Click OK.

Application storage path

You can individualize the path where the downloaded application files will be extracted and stored. This enables

you to store the application files statically, for example to make it unaffected from regular running cleanups of the

Temporary files directory or status resets of virtual machines.

1. Open Control Panel > System > Advanced System settings (in Windows 8 press WIN + X and select

System, then click Advanced System settings)

2. Click Environment Variables… .

3. Click New… below System variables list

(or alternatively the list User variables for <user>, if preferred as user-specific individualization).

4. Enter WPBCLOUD_APP_BASE into field Variable name.

5. Enter your individual path into field Variable value.

6. Click OK.

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User management

4 User management

The Cloud Edition of the SAP Workforce Performance Builder Manager supports user authentication via SAML

based Single Sign-On and Basic Authentication.

Note

Consider that the Cloud Edition of the SAP Workforce Performance Builder Manager does not support the

usage of an Anonymous-Account.

4.1 How to connect your Corporate User Store with the SAML Provider (SAP Cloud Identity)

To enable your users to logon to the Manager using SAML based Single Sign-On you need to connect your

Corporate User Store (SAML Provider, Active Directory or else) with the SAP Cloud Identity service using the

cloud connector. This enables your users to connect with any SAP Cloud application you registered for with their

individual corporate credentials.

Detailed information on the SAP Cloud Identity service

Detailed information on how to connect your Corporate User Store with SAP Cloud Identity service

Note

o SAML does not support the import, transfer or creation of hierarchical structures from your Active

Directory or else tenant.

o Single Sign-On works only in combination with the SAP Cloud Identity provider.

o To create your user structure with according organizational units you can use the excel import

instead. But note that these users created by excel import will not be able to benefit from SAML

based Single Sign-on.

4.2 What happens on SAML authentication?

In a SAML-based scenario each user is created automatically in the Manager on his first visit and automatically

logged on.

By default users are created within the Organizational Unit Imported and automatically assigned the role Learner.

Since SAML does not provide hierarchical user structure information, individual role or Organizational Unit

assignments have to be done later manually by an administrator.

http://scn.sap.com/docs/DOC-49579

http://scn.sap.com/community/developer-center/cloud-platform/blog/2015/07/02/how-to-connect-your-cloud-applications-with-your-corporate-user-store


How to start cloud applications

Customer


5 How to start cloud applications

The SAP Workforce Performance Builder cloud applications are started by workarea-specific links or directly from

within the Manager interface.

Note

o To run the cloud applications, a local installation of Oracle Java Runtime Environment (JRE) 7 Update

11 or higher is required.

o The SAP Workforce Performance Builder cloud applications run on Microsoft Windows only. Please

read the application-specific system requirements.

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5.1 Start from the Manager interface

To start applications from within the Manager interface proceed as follows:

1. Logon to the Manager

2. Select the workarea you want to work with from menu item Workareas.

a. To start the Producer, click Open Producer (1).

b. To start the Instant Producer, click Open Instant Producer (2) or Record (3).

c. To start the Navigator, select a group with subtype Desktop Assistant (4). Then click menu item

Desktop Assistant at the top of the property sheet.



Customer


5.2 Build individual start links

You can build up individual start links to be provided by e-mail, as a shortcut, or another way. To do so, please use

the following templates and replace the red placeholders with your individual values.

Application Link

Producer http(s)://<domain>/<manager_instance>/wa/<workarea_id>/.producer

eg.: https://myserver/manager/wa/main/.producer

Instant Producer http(s)://<domain>/<manager_instance>/wa/<workarea_id>/.ipro

eg.: https://myserver/manager/wa/main/.ipro

Navigator Desktop Assistant

http(s)://<domain>/<manager_instance>/wa/<workarea_id>/group/<UID_of_deskt

op_assistant_group>/.inav

eg.: https://myserver/manager/wa/main/group/ GR_DCF904D28224F7B3/.inav

Single Navigation (Context assistant / Process assistant)

http(s)://<domain>/<manager_instance>/wa/<workarea_id>/project/<UID_of_navi

gation_project>/.inav

eg.: https://myserver/manager/wa/main/project/ PR_59982A779EEBB8B2/.inav

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Application-specific requirements

6 Application-specific requirements

6.1 SAP Workforce Performance Builder Producer (author workplace)

Type Specifications


Microsoft Windows 7



Processor Pentium IV, at least 1 GHz

Memory A minimum of 4 GB

Hard drive 200 MB of free space


Microsoft Edge 25

Soundcard Any soundcard

For production of audio projects and book pages

Microphone Any microphone

For recording of audio

Scenario Requirement

SAP Business Suite SAP GUI Scripting activated

(server-sided and role-specific)

Java Applications Java Access Bridge installed

Documentation Generation Microsoft Office (Word and PowerPoint) 2007 – 2016

PDF Generation Microsoft Office 2007 and Plug-In Microsoft Save as

PDF

Microsoft Office 2010 - 2016

Aris import Symbio 4.2

(license required)

ViFlow ViFlow 5.0

HPQC HPQC 11



Customer


6.2 SAP Workforce Performance Builder Manager

Type Specifications

Browser

(Client interface)

Microsoft Internet Explorer 11.0

Microsoft Edge 25

Mozilla Firefox 36.0 – 43.0

Note

To use the browser-based project editor please ensure to have Microsoft Internet Explorer's Enterprise

Mode deactivated.

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6.3 SAP Workforce Performance Builder Instant Producer (author workplace)

Type Specifications


Microsoft Windows 7



Processor Pentium IV, at least 1 GHz




Microsoft Edge 25




Java Applications Java Access Bridge installed

Documentation Generation MS Office (Word) 2007 – 2016



Customer


6.4 SAP Workforce Performance Builder Navigator (learner workplace)

The SAP Workforce Performance Builder Navigator is essential for the playback of navigations.

Type Specifications


Microsoft Windows 7









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6.5 SAP Workforce Performance Builder SLC Player (learner workplace)

The SAP Workforce Performance Builder SLC Player is essential for the playback of offline learning content

packages in file format *.slc. See chapter Functionality library, trainer & book reader (learner workplace) for

additional playback requirements.

Type Specifications


Microsoft Windows 7






Microsoft Edge 25



Customer


6.6 Playback functionalities library, trainer, and book reader (learner workplace)

You must comply with the following requirements in order to ensure that the library, the trainer, and the book

reader can be used flawless and that simulations can be successfully played back. There is neither a plug-in nor a

runtime environment or another proprietary client-installation needed.

Browser Version Operating system

Microsoft Internet Explorer 11 Microsoft Windows 7

Microsoft Windows 8


Microsoft Edge 25 Microsoft Windows 10

Mozilla Firefox 36.0 – 43.0 Microsoft Windows 7

Microsoft Windows 8


Mac OS X 10.5.x

Safari 4.0 – 5.1 Microsoft Windows 7

Microsoft Windows 8


Mac OS X 10.5.x

Google Chrome 40 Microsoft Windows 7

Microsoft Windows 8


Supported mobile platforms

Content playback will also run in the default browsers of the following mobile platforms.

Platform OS Version Browser

Apple iOS 7, 8 Safari Mobile

Google Android 4.1.2 Stock Browser (AOSP)

(with deactivated Desktop View)

Windows Mobile 8 Microsoft Internet Explorer 11

Note

- A connection to the internet is required for the playback of content.

- The playback on mobile devices is supported for tablets only.

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Common browser settings

Independent from your browser platform this browser settings are required for flawless display and playback.

Requirement Why?

Enabled JavaScript All functions are based on the use of JavaScript. You must enable

JavaScript.

Deactivated pop-up blocker No matter which pop-up blocker you use, you must disable the

blocking of pop-ups for the location from which you are loading your

contents. Read the chapters on specific browsers for instructions on

how to disable built-in pop-up blocker functions.

Activated cookies The attributes and settings for displaying and executing library,

trainer, and book reader are stored in cookies. You should therefore

activate cookies in your browser to ensure that these functions run

correctly.

Recommendation

In some cases, Flash contents are displayed incorrectly. If this problem occurs, uninstall and reinstall the

Flash plugin (do not simply update).


Technical Support

Customer


7 Technical Support

Please use the SAP Incident Wizard on the SAP Service Marketplace to submit your incidents on the following

components:

KM-WPB // Workforce Performance Builder

KM-WPB-PRO // Workforce Performance Builder – Producer

KM-WPB-IPR // Workforce Performance Builder – Instant Producer

KM-WPB-MGR // Workforce Performance Builder - Manager

KM-WPB-NAV // Workforce Performance Builder - Navigator

KM-WPB-CXH // Workforce Performance Builder - Context Sensitive Help

KM-WPB-APR // Workforce Performance Builder - Application Profiles

KM-WPB-SMI // Workforce Performance Builder - Solution Manager Integration

Use the following component identifiers to announce issues with SAP HANA:

HAN-DB // SAP HANA Database

If you are not familiar with the SAP Service Marketplace, read the following information:

To access the SAP Support Portal you need an S-user ID and password. You can request access data from

your SAP Super Administrator or register online on the SAP Service Marketplace page under ‘Registration‘.

With this user, you have read-access to all the contents of the SAP Support Portal, you can use the SAP

Community Network and SAP Help Portal, and you can also book courses under SAP Education.

If you want to work with the support applications (Incident Wizard, license key request, system data

maintenance, manage remote connections, software download and so on), you need the corresponding

authorizations, which your SAP Super Administrator can give you.

You can find information for new users and about support applications on the Support Portal Homepage

under ‘Learn More‘. There you can also register for a personal overview demonstration of the SAP Support

Portal.

In case of problems with SAP Service Marketplace contact your local Customer Interaction Center.

An online web form is available on http://support.sap.com/contactus. This web form should be used for all

written communication with your local customer interaction center. More Details about Incident Processing,

Support Addresses and Hotline Numbers can be found here:

http://service.sap.com/sap/support/notes/560499

Are you interested in a tour through the SAP Support Portal? Register for an online demo.

http://support.sap.com/contactus

http://service.sap.com/sap/support/notes/560499

https://service.sap.com/~form/sapnet?_FRAME=OBJECT&_HIER_KEY=501100035870000019462&_HIER_KEY=601100035870000239025&_HIER_KEY=701100035871000579073&_SCENARIO=01100035870000000202&#HOME

www.sap.com/contactsap

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