SAP Product BriefSAP Education

SAP Workforce Performance Builder:Building the Skills that Build Value

Business Challenges•Ensure a rapid ROI from your SAP solu-

tion and sustain and grow it in the long term.

• Reduce the costs of content develop-ment, process documentation, and training.

• Provide end users with context sensitive help, accurate documentation, and e-learning.

• Support Change Management efforts with rapid information development and deployment

Key Features• Powerful content creation features for

developing,editing, and distributing help documents, rapid e-learning, and simulations

• Navigation option offers field level con-text sensitive help and process guidance

• Manager option provides user & group management, content lifecycle manage-ment, task and workflow management, learning management and reporting

Summary

No matter how well your SAP solution has been configured and installed, the ultimate responsibility for delivering val-ue lies with the people who use it. With SAP Workforce Performance Builder, SAP customers can quickly and effec-tively provide their user communities with the skills that will build insight and value.

Quick Facts

Business Benefits• A competent, confident workforce able to

help build and sustain ROI• Fewer user errors and lower help desk

costs• Accurate, up-to-date process

documentation• A lower total cost of SAP ownership

(TCO) with significant savings in change management, training, support, docu-mentation, and user acceptance testing.

For More InformationCall your SAP representative, or visit us online at www.sap.com.

USER COMPETENCE: THE KEY TO VALUE

It takes more than software to build value.

Your SAP solution offers you powerful tools to transform your business; but to harness that power and realize its bene-fits, your SAP workforce needs to use it accurately and intelligently. And if you have a new implementation or upgrade, the workforce needs to learn it as rapidly as possible.

For more than a decade, SAP Educa-tion has provided our customers with software expressly designed to help build and grow user competence. We are now happy to introduce the next advance in the workforce performance support field: SAP Workforce Performance Builder.

INTRODUCING SAP WORKFORCE PERFORMANCE BUILDER (SAP WPB )

SAP Workforce Performance Builder is a new product with a simple goal: to help our customers generate value from their SAP solution. Its heritage is the highly re-spected datango performance suite. It allows your organization to generate, edit, and deploy context-sensitive user help, simulations, rapid e-learning, test scripts, and process documentation with unprecedented ease and power. Its ad-vanced features help keep support and training costs down and regulatory com-

pliance high. Its modest system require-ments and fast deployment options help keep IT costs low and reduce ramp-up time significantly. It is without question the most powerful software in its class – and is still the easiest to implement and use.

BUILDING USER PERFORMANCE SUPPORT

SAP Workforce Performance Builder is is a truly scalable product : its core func-tionality and optional extensions work to-gether to integrate and manage the work of subject matter experts, content devel-opers, project leaders, and change and learning managers. It is an ideal solution for organizations of all sizes, available in both Enterprise and Desktop configura-tions, as meets your organization’s needs.

SAP WORKFORCE PERFORMANCE BUILDER: ENTERPRISE EDITION

There are two major components of SAP Workforce Performance Builder, En-terprise Edition: SAP WPB Producer and SAP WPB Manager, orderable separately. Tightly integrated, scalable, and expand-able, they help manage the entire con-tent lifecycle.

THE DESKTOP COMPONENT: PRO-DUCER

SAP WPB Producer gives your organi-zation the power to create, edit and present your content and simulations ex-actly as you wish.

Creating content with Producer is as easy as running through a transaction. Producer automatically transcribes each step in a highly accurate recording, adds screen shots and explanatory text, and creates a professionally formatted source document that you can edit to meet your precise needs.

The degree of control you can exercise over your content rivals and exceeds that of stand-alone tools. Its state-of-the-art features include items such as text-to-speech, audio recording and editing, PowerPoint import, and extensive media embedding, yet its WYSIWYG interface makes that control easy to implement and modify. It offers a wide variety of standard outputs, including a highly con-figurable audit and compliance docu-ment, and also gives you the ability to easily create customized formats.

SAP WPB Producer lets your organiza-tion create remarkably complete and ac-curate recordings. Its object recognition capacity – the degree to which it can rec-ognize screen items and include them in a recording – is optomized for SAP and excellent for other applications. It can even be enhanced for recording specific applications through an optional service engagement. The result is excellent compatibilty with SAP applications, less time spent editing and reformatting, more accurate simulations and docu-mentation, and more reliable perfor-mance support.

In addition, the Producer’s ability to carry out true re-recording makes it es-pecially attractive to large multi-national or multicultural organizations. True re-recording automatically re-creates a re-cording made in one language in another without author intervention, complete with screens in the 2nd language. True re-recording is also extremely useful for

documenting even small changes in user interfaces: all that’s needed is to re-re-cord and republish your documents. Competing products that offer only “guided re-recording” require consider-ably more time and effort, and are not much different than starting over from scratch. SAP WPB’s ability to re-record automatically in 37 languages makes it clearly the leader in the field.

SAP WPB Producer also includes “context configurator” capacity, which easily transforms the content into con-text-sensitive user help. Once an SAP context has been set and deployed for the content, end users can access it from their SAP help menus, giving them the precise support they need, exactly when they need it.

You’ll only need as many copies of Pro-ducer as your project demands. We rec-ommend two copies to create content for every 500 end users.

THE ENTERPRISE COMPONENT: SAP WPB MANAGER

SAP WPB Manager component is a server based, easy to use content lifecy-cle collaboration and management sys-tem .

SAP WPB Manager offers a sophisti-cated workflow and project manage-ment system for everyone involved in

content creation, editing, and approval. With just a few clicks , you can manage and monitor every facet of your develop-ment project:

• create and manage users, roles, per-missions and organizational units,

• establish best practice development workflows and priorities,

• set milestones and project status, • broadcast messages to your team

– all in a logical, well-ordered, and easy to learn web interface.

Manager also offers sophisticated ver-sion management, keeping an accurate record of who touched which content when and what changes were made and allowing you to roll back to a previously used version at any time.

SAP WPB Manager actually goes be-yond workflow and project management to serve as a host for e-Learning courses created in Producer. End users can log into the Manager website, see the class-es available to them, and take their class-es from the same URL. Afterwards, learning managers can log in, choose the Learning Reporter option, and generate detailed reports on the learners’ success, right down to user performance in indi-vidual steps of a lesson or simulation. When used along with SAP User Experi-ence Management by Knoa (sold sepa-rately), companies will have a complete look at user skills -- both during training

and in actual performance. As a result, training departments have hard data to help them fine tune their lessons and build user competence.

SUBJECT MATTER EXPERTS (SMES): RECORDING WITH INSTANT PRODUC-ER

Finding time for your SMEs to sit down with your content creators and docu-ment user transactions isn’t always easy. But unless they do, your project can be seriously delayed.

With SAP Workforce Performance Builder’s Instant Producer, included with every user license, your SMEs can con-tribute their expertise to content cre-ation whenever it’s convenient. Instant Producer gives SMEs and other end us-ers the ability to create highly accurate documentation and simulations without having to learn to use Producer. It’s prompt driven and completely intuitive, and it creates professionally formatted output that you can use immediately or pass to your professional developers for further editing. SME’s can even include notes to the developers and learners when they make their recordings.

SAP WORKFORCE PERFORMANCE BUILDER: DESKTOP EDITION

For those customers with more local-ized content creation teams, SAP Educa-tion offers the SAP Workforce Perfor-mance Builder Standard Edition.

The Standard Edition includes one or more copies of Producer as fits your needs, plus an Instant Producer license for each named user.

Output from Navigator can even be targeted to specific users to give them vital information “in context” or to quickly and easily convey important information, sur-veys, or application-specific messages to your user community.

SAP Workforce Performance Builder gives you the capability to create and deploy user documentation, context-sensitive help, test scripts, and rapid eLearning with unprecedented power and ease. The result is a lower cost of SAP ownership, and a work-force empowered to get the most from your SAP solution.

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THE ULTIMATE GOAL: USER PER-FORMANCE: SAP WPB NAVIGATOR

Larger or highly regulated organiza-tions will want to obtain the SAP WPB Navigation option, which provides ad-ditional context-sensitive detail at the end user level. Whether customer configured or set up through a con-sulting engagement, SAP WPB Navi-gation safely guides your users step-by-step through new, complex, changed, or rarely used processes and allows even new users to quickly learn how to properly carry out the necessary processes. Navigator push-es the information directly to the user; there is no need to invoke help menus.

Navigator helps your users go be-yond transactional proficiency by rec-ommending valid values for critical fields and providing examples of pos-sible entries for fields, forms,and ta-bles. It can message the user regard-ing mandatory fields, guidelines and important data relationships, so your users can receive critical compliance information in context.

THE CLEAR CHOICE

SAP Workforce Perfor-mance Builder is the clear choice for any organization wishing to build, sustain, and grow value from its SAP solution.

SAP Workforce Perfor-mance Builder can help make your business a Best-Run business.