Certified

SAP CRM Consultant

Amand Dillon

Edison, NJ

Career Objective

8 yrs. of experience as a SAP CRM Consultant seeking a challenging and value added position in IT solutions by providing support to clients and ready to update skill set quickly based on the requirements. Ability to work reliably and independently within 24x7 mission-critical enterprise application environments

Experience Summary

► Primary Proficiency in CRM Middleware more than 7 years of experience in the area working on integration of SAP CRM with other SAP modules of R/3 (ERP and ECC), HR, IS-U and also of SAP CRM with Mobile Applications.► Key Strengths: Communication & Branding► Expertise in multimedia – image and web designing, audio and video processing - Wave Pad for audio recording, mixing and editing; - Adobe Premier Pro for video making and editing; - Macromedia Dream weaver for web design and development; - GIMP for image design and manipulation► Proficiency in HTML, CSS, JavaScript, ASP and web portal management.► Experience in organizing and managing events at both small as well as large scale.► Good understanding of resource and time management► Excellent command over written and spoken English.

Specialties: - SAPCRM, Image Designing & Editing, Video Making & Editing, Web Designing, Emailer Campaign Design and Conceptualizing, Branding & Communication to go thru only posts that you need to look.

SAP CRM MARKETING ► SAP CRM Marketing Attributes (Attributes and Attribute Sets) ► SAP CRM — Marketing — Create Campaign process ► SAP CRM — Marketing — Create a campaign using WEB-IC ► SAP CRM — Marketing — Segmentation — Profile set and Target Group ► SAP CRM — Marketing — Create Campaign in Batch mode ► SAP CRM ELM ► SAP-CRM External List Management ( ELM ) in WEB-IC ► SAP-CRM External List Management ( ELM ) – Process and Error List – Process Summary ► SAP CRM EEWB ► SAP CRM Easy Enhancement Work Bench( EEWB ) ► SAP CRM Extend fields created by EEWB to Web-IC ► SAP CRM TRANSACTION LAUNCHER ► SAP CRM Transaction Launcher — Launch a URL ► SAP CRM Create a new BOR object type (for transaction launcher from TSTC) ► SAP CRM Transaction Launcher — Launch a SAP GUI Transaction ► SAP CRM INTERACTIVE SCRIPTING ►

SAP CRM — How to create a Interactive Scripting in WEBIC ► SAP CRM WEB – UI or WEB – IC ► SAP CRM Web-IC Introduction ► SAP CRM Web IC Screen Configuration ► SAP CRM WEB—UI or WEB—IC COMPONENTS ► SAP CRM Create New Web IC Component using BSP WD workbench (BSP_WD_CMPWB) ► SAP CRM Create Context Node for Web IC component ► SAP CRM Web IC make view Configurable ► SAP CRM — Create a Custom BOL for WEB-IC ► SAP CRM — Create Custom Controller for a WEB-IC Component ► SAP CRM — Web-IC Component — Navigation between views ► SAP CRM — WEB IC Create a new search view and result view ► SAP CRM — WEB IC Search view and Result view Navigation ► SAP CRM FACTSHEETS ► SAP CRM — PPR Factsheet

Aug-09 – Jan 2013 – PepsiCo – White Plaines, NY SAP CRM Consultant

Project: CRM CIC Sales Implementation

SAP Versions: CRM 7.0, R/3 4.7C

Overview: Implementation of CRM Interaction Center IC WinClient; Overview: Implementation of CRM 4.0 and ISA to enable web based commerce functionality

► Single CRM consultant for entire project, All areas of CRM, Interaction center, Middleware, and IPC

Configured all areas of CRM online to enable order entry

► Configured all components of Interaction Center.

► Configured and maintained all areas of CRM Middleware

► Provided thought leadership and hands on implementation of all areas of functionality within CRM

► Configured R/3 legacy solution to enable system integration

► Single consultant project - I was responsible for all aspects of the implementation of CRM 7.0 and ISA

► Provided hands on implementation of all areas of functionality within CRM on-line and ISA interaction channels.

► Developed creative approach to overcome core modification in legacy R/3 system

► Configured R/3 legacy solution to enable system integration

Oct 2008 – Feb 2013 Griffin Pipe, Chicago, IL Senior SAP CRM Consultant

Project: CRM Implementation

SAP Versions: CRM 3.0, R/3 4.6C... CRM 4.0, R/3 4.7

Overview: The project involved the implementation of CRM on-line integrated with the R/3 Sales and Distribution module. The solution included the development of highly complex product models,

which involved the integration of the IPC. Additionally, this solution included CRM contract, LAM and UBB functionality

SAP Version: 4.6C

► Completely redesigned the clients Variant Configuration solution to implement best practices and enable IPC compatibility

► Configured SD functionality to improve process and enable CRM-IPC integration

► Defined structure and process for KB and RTV generation

► Design and implementation of a process for integrating CRM Mobile Sales components with Siebel and SAP R/3

► Conducted classroom and one on one training to develop client VC modeling team

► Developed functional specifications for system enhancements

► Designed, documented, proposed, and provided knowledge transfer on the creative application of CRM functionality to address business requirements.

Feb 2007 – Aug 2008 Pioneer, Des Moines, IA , S AP CRM Consultant

Project: CRM-IPC Implementation. VC Model Re-engineer

SAP Version: 4.6B

Overview: Web enabled B2B sales solution for complex configurable products using components of CRM Internet Sales.

► Modified the clients VC product model to enable IPC compatibility

► Implemented Additional Order Types and other SD process to enable e-commerce process

► Configured and enabled IPC Data Loader to enable data synchronization between internet sales solution and R/3.

Jul 2004 – Dec 2006 Yellow Tansportation, Des Moines, IA SAP CRM Consultant

Worked on Upgrade/ Implementation and Support Assignments on SAP CRM 6.0 and SAP CRM 7.0 the Middleware track, responsible for integration of CRM with other SAP modules of R/3 (ERP and ECC), HR, IS-U and also of CRM with Mobile Clients

► Key anchor and contact point for the portal with the responsibility of complete ownership of the content and applications hosted on the portal► Complete ownership of the hosting server – hardware and the necessary software; activation and maintaining of the requisite web services on the IIS.

► Estimate effort and distribute tasks among the team ensuring that everyone not only gets a chance to contribute to the portal, but also an opportunity to satisfy their creative urge.

Educational Qualification

Bachelor of Computer Applications, 2004, PU, India

Certification

Certified SAP CRM, 2006