SAUDI ARABIAN QUALITY COUNCIL (Western Region) P.O. Box 17610, Jeddah 21494, Saudi Arabia

Tel : 644-7713 Fax : 644-1123 E-Mail : saqc_wr@yahoo.com

From the Desk of the Director

Nashat Nafouri recieveing a plaque of appreciation from SAQC Director and Program Officer on behalf of SAQC (WR)

SAQC Plant Tour Team getting briefing about the different processes at Al-Noor Specialist Hospital from the Management

The first ever visit to Makkah on an Educational Plant Tour by SAQC in the Western Region was car-ried out at “Al-Noor Specialist Hospital” on June 10, 2004. The Plant Tour was a great success with 12 SAQC members & officers attending as a team. The Plant Tour started with a presentation from “Al-Noor Specialist Hospital” management on the initiatives of Al-Noor on improving continually the healthcare services provided by this esteemed organization.

SAQC (WESTERN REGION) VISITS “ALSAQC (WESTERN REGION) VISITS “ALSAQC (WESTERN REGION) VISITS “AL---NOOR NOOR NOOR SPECIALIST HOSPITAL” IN MAKKAHSPECIALIST HOSPITAL” IN MAKKAHSPECIALIST HOSPITAL” IN MAKKAH

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Q U A L I T Y F O C U S

I N S I D E T H I S I S S U E :

AlHamrani FUCHS & Saudi Binladin Group Joins Corpo-rate Membership

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Plant Tour at SJAHI 3

Six Sigma inGE

Free Zone Technol-ogy

Quality Web Watch

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ASQ Conference on Six Sigma

Investing In People

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Dilbert 4

S A Q C M I S S I O NS A Q C M I S S I O NS A Q C M I S S I O N

The Saudi Arabian Quality Council (SAQC) in the West-ern Region advances individual and organ-izational perform-ance excellence by providing opportuni-ties for learning, quality improvement and knowledge ex-change

Al-Noor is certified to ISO 9001:2000 & 14001 and the event was also marked by celebration of their achieving the pres-tigious QMS & EMS Certifications. SAQC (WR) also takes this opportu-nity to thank Al-Noor for joining SAQC Platinum Corporate Member-ship. The Healthcare Interest Group within SAQC will be more strengthened with Al-Noor coming on board. SAQC looks forward to contributing to this very important industry and establishing a mutually beneficial relationship with Al-Noor Specialist Hospital.

Why ReWhy ReWhy Re---Invent The Invent The Invent The Wheel ?Wheel ?Wheel ?

The first Healthcare event for the year 2003-2004 was conducted at Saudi German Hospi-tal during April, 2004. The speaker was Nashat Nafouri, QA/QI Manager from KAMC. The presentation was well received by participants from different hospitals includ-ing SAQC Members. The speaker focused on how by using the Quality Management system the healthcare sector can be improved.

Corporate Members of Saudi Arabian Quality Council (WR)

ALHAMRANI FUCHS “GOLDEN MEMBER” of SAQC (Western Region)

SAUDI BINLADIN GROUP “GOLDEN MEMBER” of SAQC (Western Region)

Mr. Abdullah Al-Jehani gives Mr. Mumtaz Ahmed, VP Al-Hamrani FUCHS, the SAQC Corporate Golden Membership Plaque as Program Officers Ban-dar Al-Qahtani shares the moment

SAQC Director, Dr. Ayed Al-Amri gives the Corporate Membership (Golden) Plaque to Saudi Binladin Group’s Dr. Abdellatif Khemak-hem as Program’s Officer Bandar Al-Qahtani shares the platform.

SAQC (WR) very warmly welcomes Saudi Binladin Group aboard the society. Saudi Binladin Group has joined the SAQC’s prestigious Golden Membership. The ceremony of their joining was organized in one of the SAQC’s Technical Meeting during April, 2004. SAQC appreciates the efforts of Dr. Abdellatif Khemakhem in promoting SAQC and its ini-tiatives. To remind our readers, Dr. Abdellatif Khemakhem had also represented Binladin Group by being a speaker for one of our Technical Meetings. We take this opportunity to also thank SBG for their continuous support by sponsoring some of our major events during the past 2 years. SAQC is proud to be having SBG as a partner in our drive to promote quality in the western region.

“ A L H A M R A N I F U C H S P E“ A L H A M R A N I F U C H S P E“ A L H A M R A N I F U C H S P E T R O L E U M S A U D I A R A B I AT R O L E U M S A U D I A R A B I AT R O L E U M S A U D I A R A B I A ” ” ” B E C O M E S A G O L D E N M E M B E R O F S A Q C ( W R )B E C O M E S A G O L D E N M E M B E R O F S A Q C ( W R )B E C O M E S A G O L D E N M E M B E R O F S A Q C ( W R )

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Al-Hamrani FUCHS Petroleum Saudi Arabia is welcomed aboard SAQC during the month of January, 2004 when they were given the Golden Membership Plaque to their Vice President Mr. Mumtaz Ahmed. Al-Hamrani FUCHS is one of the few organizations who are certified to the Environmental Management system ISO 14001 in KSA. Their plant in Yanbu operates to the highest level of stan-dards. SAQC thanks their management for their efforts and commitment to Quality. WELCOME ABOARD..

SAQC WELCOMES ABOARD “SAUDI SAQC WELCOMES ABOARD “SAUDI SAQC WELCOMES ABOARD “SAUDI BINLADIN GROUP” TO ITS CORPORATE BINLADIN GROUP” TO ITS CORPORATE BINLADIN GROUP” TO ITS CORPORATE

MEMBERSHIP (GOLDEN)MEMBERSHIP (GOLDEN)MEMBERSHIP (GOLDEN)

of ideas is allowed until the brainstorming session is complete. Every brainstorming session should have a facilitator assigned to record all ideas. An American advertising executive Alex Osborn developed this technique in the 1940s. Types of Brainstorming: Individual Brainstorming: When you brainstorm on your own you do not have to worry about other people's egos or opinions, and can therefore be creative and generate more ideas. However, the ideas you develop individually may not be as effective since you do not have the experience of a group to help you. Group brainstorming: Group brainstorming can be very effective as it uses the experience and creativity of all participants. The advantage here is that when an individual participant is saturated, another participant's creativity and experience can take the idea to the next stage. Group brain-storming, therefore, tends to develop ideas more in depth than individual brainstorming. For effective brainstorming: • Clearly define the problem to be solved, and lay out any conditions to be met. • Encourage everyone to contribute and develop ideas, including the seemingly reserved members of the group. • A single train of thought should not be followed for too long during a brainstorming. • Ensure that one person documents all ideas generated during the session.

WHAT IS BRAIN STORMING ? Brainstorming is a process wherein a group of people focus on an issue / problem and then come up with several radical solutions. They bring out ideas as they think of them, regardless of the content of the ideas, such that each of the participants has the opportunity to build on the ideas of others. No discussion, evaluation, or criticism

Source : www.etqm.ae/q_hub/q_tools/Brain.htm

Corporate Members Of Saudi Arabian Quality Council (WR)

SJAHISJAHI & GE shares its Experience with SAQC …. & GE shares its Experience with SAQC ….

The Technical Meeting for the month of December, 2003 was titled “FREE ZONE TECHNOL-OGY”. The presentation was jointly delivered by two speakers ; Mr. Matthys J Fourie & Dr. Charles Mr. Matthys J Fourie & Dr. Charles H Kepner H Kepner who are the authors of ‘Thinking Dimensions’, a recently developed method of innovation and quality approach for transforming creativity into realistic innovative solutions, calculating risks and financial impact for improving quality of services and products.

The presentation was well received by more than 60 participants. All registered attendees were pro-vided a FREE Book titled “Innovation”-Free Zone Thinking Experience by Gabel Consultants by the same authors.

SAQC Members who are interested in Buying the book on a discounted price may contact Gabel Consultants. SAQC thanks profoundly Gabel Consultants for providing this learning experience to the SAQC Participants and look forward to many more possible future learning events.

Q U A L I T Y W E B W A T C H

Good websites :

www.astd.org www.iqa.org www.iqpc.com www.waria.com www.e-workflow.org www.bpmi.org www.ispi.org www.apics.org www.tompeters.com

On 23 October about 10 members of SAQC attended the SAQC Educational Plant Tour at Saudi Japanese Auto-mobile High Institute (SJAHI). The Plant Tour was a great learning experience. A presentation on the activities and the efforts of SJAHI was given followed by a tour. SAQC thanks SJAHI for their strong commitment to Quality and appreciate sharing of their unique experience with SAQC. Thank You.

PLANT TOUR CARRIED OUT AT SAUDI PLANT TOUR CARRIED OUT AT SAUDI PLANT TOUR CARRIED OUT AT SAUDI JAPANESE AUTOMOBILE JAPANESE AUTOMOBILE JAPANESE AUTOMOBILE HIGH INSTITUTEHIGH INSTITUTEHIGH INSTITUTE

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The First Technical Meeting for the year 2003-2004 was conducted in Saudi German Hospital. The meeting was attended by more than 75 SAQC Members. The subject was the one with huge interest among the members and the speaker an expert. Mr. Bassam Fakhry is Region’s Quality Leader and Six Sigma Master Black Belt for GE Energy Services. The speaker shared with his audience his experi-ences of Six Sigma Implementation in GE in general and driving customer satisfaction and process improvements in particular using Six Sigma. There was a Q&A Session after the presentation which was followed by a light Dinner. The presentation and the speaker were rated Excellent from the results of the evalua-tion that were carried out at the end of the presentation. SAQC (WR) takes this opportunity to thank GE for its sup-port to the society. Mr. Fakhry was the second speaker from GE. The first being Mr. Shannon Korson. We welcome all our members to let us know if they would like to share their experiences on SAQC Platform. SAQC would be more than pleased to provide you the opportunity to do so.

SIX SIGMA IMPLEMENTATION IN SIX SIGMA IMPLEMENTATION IN SIX SIGMA IMPLEMENTATION IN GENERAL ELECTRIC (GE)GENERAL ELECTRIC (GE)GENERAL ELECTRIC (GE)

FREE ZONE TECHNOLOGY FREE ZONE TECHNOLOGY FREE ZONE TECHNOLOGY : SAQC TECHNICAL MEETING : SAQC TECHNICAL MEETING : SAQC TECHNICAL MEETING

ON INNOVATION ON INNOVATION ON INNOVATION --- DECE DECE DECEMBER, 2003MBER, 2003MBER, 2003

SAQC Director, submitted a plaque of appreciation to SJAHI’s management for hosting the Educational Plant Tour at SJAHI

Mr. Bassem Fakhry is seen in the above picture receiving an appreciation plaque from SAQC Director, Dr. Ayed T.Al Amri

A S Q ' S 2 0 0 5 S I X S I G M A C O N F E R E N C E February 7-8, 2005 Hyatt Grand Champions Resort and Spa Palm Springs, California ASQ's fifth Six Sigma Conference brings you a powerhouse of case studies, from a full spectrum of reference points, industries, and organizations to help you realize your maximum potential.

Our presenters aren't just high-level theorists from big-name companies. Al-though many of them do represent large, Fortune 500 companies, they're here to share their personal experiences with leading projects and applying the tools that tangibly benefit their organizations. Further info can be obtained by going to the following website : http://www.asq.org/ed/conferences/sixsigma/2005/sixsigma_Conf_finallores.pdf

FIRST NATIONAL QUALITY CONFERENCE

Under the Patronage of H.R.H.Crown Prince Abdullah Bin Abdulaziz, Deputy Premier and Commander of the National Guard and the sponsorship of Saudi National Quality Committee (SNQC) in cooperation with Saudi Arabian Standards Organization (SASO), the First National Quality Conference was held in Riyadh Intercontinental Hotel from May 15 - 17, 2004. The conference was attended by hundreds of partici-pants from different trades, industries and regions. The attendance was FREE and the organization was excellent. The conference is considered as another milestone of qual-ity journey in the kingdom of Saudi Arabia.

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Business as usual, any Technical Meeting where we have Prof. Zairi as a speaker, will not go unattended by most of our members. The Technical Meeting for January 2004 was attended by more than 80 members. Prof. Zairi gave a wonderful and a very eye-opening presentation on the trends and ap-proaches employed today by the most suc-cessful companies to maximize their suc-cesses using the human capital.

During the presentation, we got an over-view of the model (The Assessment Process) which is the basis of certifying an organiza-tion as an Investor in People. The presenta-tion also covered the comparison between companies who are Investors in People and

Non-Investor in People and the benefits which are accrued by organizations who are investing in peo-ple. A step by step detail of how to go about the process was also the highlight of the presentation. Prof. Zairi also emphasized on how important it is to have a commitment from the top management for con-tinual training and development of its assets, the people.

This was the first presentation from Prof. Zairi for the year 2004-2005 and SAQC takes this opportunity to extend its deep thanks for Prof. Zairi towards extending us his continued support. WE , AT SAQC (WR) ARE PROUD OF HIS CONTRIBUTION TOWARDS THE SUCCESS OF THIS SOCIETY.

P.O. Box 17610

Jeddah 21494

Kingdom of Saudi Arabia

Phone: 966 2 644-7713

Mobile : 05 0875-2915 (Mansoor Ali)

Fax: 966 2 644-1123

Email: saqc_wr@yahoo.com

www.saqc-wr.org

S A U D I A R A B I A N Q U A L I T Y C O U N C I L ( W R )

We are Online

Www.saqc-wr.org

PROF. MOHAMED ZAIRI PROF. MOHAMED ZAIRI PROF. MOHAMED ZAIRI ON : ON : ON : CAN YOU BE A WORLD CCAN YOU BE A WORLD CCAN YOU BE A WORLD CLASS LASS LASS ORGANIZATION WITHOUTORGANIZATION WITHOUTORGANIZATION WITHOUT “INVESTING IN PEOPL “INVESTING IN PEOPL “INVESTING IN PEOPLE” ?E” ?E” ?

Attendees listening to Prof. Mohamed Zairi on the subject of “Investing in People”. More than 80 members attended the Technical Meeting which was organized in S German Hospital