sarah meginnes bryan carnes matt stephens matt stewart gabe swartz anthony weldinho customer...
TRANSCRIPT
![Page 1: SARAH MEGINNES BRYAN CARNES MATT STEPHENS MATT STEWART GABE SWARTZ ANTHONY WELDINHO Customer Relationship Management](https://reader035.vdocument.in/reader035/viewer/2022062805/5697bfe01a28abf838cb2fe4/html5/thumbnails/1.jpg)
SARAH MEGINNESBRYAN CARNES
MATT STEPHENSMATT STEWARTGABE SWARTZ
ANTHONY WELDINHO
Customer Relationship Management
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CRMCRM CRM Technology CRM Technology
Manages a Companies Customers Clients Sales Prospects
DataAnalyticsFront-line Usage
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Customer Relationship Management Tools
CRM applicationsDatabasesData warehouses
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Customer Relationship Management Tools
CRM applicationsDatabasesData warehouses
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Customer relationship Management Software Approaches
OperationalAnalyticalCollaborativeSales Force Automation
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Data Commonly Stored in a CRM Systems
Contact DataDemographic DataTransactional DataRelationship Data
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BenefitsBenefits DrawbacksDrawbacks
Simple but Very Effective
Keeps People Continually Informed on Progress
Everyone is Treated Equally
Increase Customer Service Costs
Customer churn problems
Everybody is Dictated
CRM Technology
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Importance of CRM data warehouse Upkeep
Cleansing StandardizingUpdating data