FIRST FRIDAY FACTS | FEBRUARY 2020 PAGE 2

Department SpotlightCLEARWATER FAMILY PRACTICETri-State Clearwater Family Practice consists of a team of nine providers and twenty-seven staff members. The providers in family practice include Celso Chavez, MD; Robin Hight, NP-C; Doris Ziegeldorf, FNP-BC; Theresa Smith, NP-C; Sherry Sweikert-Smith, DNP; Christine Norwood, NP-C; Cody Harris, DNP; Cheryl Loetscher, NP-C; Jessica Six, FNP-BC; and Theresa Smith, NP-C. Tri-State Clearwater Family Practice provides primary care for patients of all ages; newborn to geriatric. Services include preventative healthcare (including screenings, physicals, immunizations, and vaccines), managing chronic medical concerns, sports physicals, Employment & DOT physicals, drug screenings, and post-accident screening. Other services provided include contraceptive services, Medical Assisted Treatment for Opioid Addiction (MAT), and bioidentical hormone therapy.

Other departments at Clearwater Medical Clinic include x-ray & lab, Behavioral Health, Aesthetics, and Health Coaching.

How long have the providers been at CMC?• Celso Chavez, MD, 35 years• Doris Ziegeldorf, FNP-BC, 23 years• Robin Hight, NP-C, 22 years• Christine Norwood, NP-C, 18 years• Theresa Smith, NP-C, 16 years• Cheryl Loetscher, NP-C, 14 years• Cody Harris, DNP, 4 years• Jessica Six, FNP-BC, 3 years• Sherry Sweikert-Smith, DNP, 1 year

SAVE THE DATE

DID YOU KNOW?

151,997 labs performed in 2019

Clearwater Medical Clinic, previously known as Clearwater

Medical Center, originated in

1956

In 2019, Clearwater Medical Clinic had

32,432 patient visits with an average per month of

2,703 patients

BACK ROW, FROM LEFT TO RIGHT: Renee Allen, Angela Nibler, Jill Ball, Robin Hight, NP-C; Cathy Roy, Becky Booth, Karel Herzog, Lisa Roberts, Katie Hasenoehrl, Tanaya Sischo, Sammy Harrington, Brenna Smith, Judy Rooney, LCSW; Jamie Schacher, Taggart Crenshaw

FRONT ROW, FROM LEFT TO RIGHT: Christy Seay; Jessica Six, FNP-BC; Sherry Sweikert-Smith, DNP; Cody Harris, DNP; Doris Ziegeldorf, FNP-BC; Jamie Carter

NOT PICTURED: Celso Chavez, MD; Jamie Crawford; Jen Dixon; Heather Elliott; Kim Heimgartner; Lito Ilagan; Judy Johnson; Kendra Lawless; Cheryl Loetscher, NP; Darrah McCall; Christine Norwood, NP-C; Maddie Pomponio; Terry Smith; Christy Sullivan; Renea Wolff; Darci Yochum; Megan Pogue; Katie Taylor

COMMUNITY EVENT: FREE PREDIABETES EDUCATION CLASS FRIDAY, FEBRUARY 7, 2020 | 9:00AM – 12:00PMConference Room A/BPresented by Trudy Bly, RN, CDE; Jennifer Raykovich RDN, LD, CD; Judy Rooney, LCSWRSVP required for class attendance. Please contact Trudy Bly, RN, CDE, at 509.758.5511 ext. 2512.

COMMUNITY EVENT: BETTER BREATHERS CLUB: HOW YOUR LUNGS WORKTHURSDAY, FEBRUARY 19, 2020 | 3:00PM – 4:00PMConference Room A/BPresented by Beth Monsebroten, MSN, RN, FNP-CTri-State PulmonologyFREE to attend. For more information and to RSVP please visit TriStateHospital.org/calendar.

COMMUNITY EVENT: NEWLY DIAGNOSED DIABETES EDUCATION WEDNESDAY, FEBRUARY 20, 27, & MARCH 5, 2020 9:00AM – 11:00AMEvergreen Estates Clearwater Conference Room A/BPresented by Trudy Bly, RN, CDE; Jennifer Raykovich, RDN, LD, CDTri-State WellnessPrimary Care Provider referral required.

COMMUNITY EVENT: TRI-STATE’S HIGH TEA FRIDAY, MARCH 6, 2020 | DOORS OPEN AT 4:00PMRed Lion Hotel, 621 21st Street, Lewiston, IDFEATURING THE VINTAGE STYLE SHOW IN MEMORY OF JOANNE SHEARS For more information and to purchase tickets please visit TriStatesHighTea.org or call 509.758.4902.

BOTOX for $10/unit

$100 off one syringe of Juvederm® Vollure, Voluma, Volbella, Ultra, or Ultra Plus

Buy two syringes of Juvederm® Voluma and get one syringe of another

Juvederm® filler for FREE

Buy $250 worth of SkinMedica® product and receive a FREE facial of your choice

VALENTINE’S SPA SPECIALS

TRI-STATE CLEARWATER MEDICAL

AESTHETICS

OFFERS AVAILABLE FROM 2/3 - 2/14Gift Certificates Available

FIRST FRIDAY FACTS | FEBRUARY 2020 PAGE 3

Tri-State Memorial Hospital & Medical Campus honored Katie Hasenoehrl, LPN, of Clearwater Family Practice as its first DAISY Award® recipient, on January 13, 2020. Katie’s nomination for this award is on behalf of the outstanding lasting impression she leaves with patients. The DAISY Award® has served as a mechanism to paint the picture of what excellence in nursing practice and professional practice looks like from a patient and family standpoint.

“Katie is always happy and friendly and never seems to be stressed out even when we make appointments at the last minute. She always takes the best care of us, no matter when it is. She’s always caring and genuinely is concerned and ready to do whatever it takes to make our visit brighter. Katie is the best nurse that we have ever had. Thank you, Katie, for all you do for your patients. Your smile always makes our day brighter.”– Nominee

The main hospital hallway by the administration offices showcases the new DAISY Award® display. Stop by and check it out! The presentation for the next DAISY Award® is in May 2020. Don’t forget to encourage your patients to get involved and nominate an incredible nurse. As a reminder, anyone within the organization can nominate a nurse, including patients, family members, other nurses, physicians, other clinicians, and staff.

DAISY® AWARD HONOREE- 2020 QUARTER 1

As a reminder, Tri-State employees receive a 25% discount on spa services at Tri-State Clearwater Medical Aesthetics. Specials and discounts cannot be combined. Employees will receive the best deal out of the two. For example, Botox costs $12/unit, and with an employee discount, the price would be $9.00. In this case, employees will receive their employee discount and NOT the “Valentine’s Spa Special” of $10.00 per unit. Also, discounts do not apply to the purchase of gift certificates. If you have any questions, please contact the Clearwater Medical Aesthetics at ext. 4232.

Congratulations to Tri-State Memorial Hospital’s Wound Healing and Podiatry Clinics for receiving the Top-Rated Patient Experience Award from Survey Vitals. This nationwide award places the clinics in the top 10th percentile for exceptional performance.

The clinics’ exceptional performance during the second quarter of 2019 earned them recognition. Recipients of Survey Vitals® Top 10% Award is determined using composite mean scores from thousands of patient experience surveys completed each quarter.

“It’s our duty to ensure that all patients receive high quality and efficient healthcare,” said Jonathan Scott, Director of both the Wound Healing and Podiatry Clinics. “Our staff will always aim to enhance the overall patient experience.”

The Wound Healing and Podiatry clinics excel with high survey ratings inclusive of but not limited to the professionalism of the staff, courteousness of providers, neat facility, and short patient wait times.

Keep up the great work!

Congratulations!

FIRST FRIDAY FACTS | FEBRUARY 2020 PAGE 4

Thank you to each employee that has decided to make an investment in Tri-State Memorial Hospital & Medical Campus and its mission to provide the best healthcare in the Lewis-Clark Valley! Your generosity and commitment are outstanding!

37% of our 616 employees have joined the W.H.A.T. Club. In total, employees have pledged $43,040 in 2020! In addition, several employees have taken advantage of the PTO donation option available this year.

The W.H.A.T. Club Committee will be meeting to discuss future projects and how best to impact the hospital in 2020! If you would like to participate in this committee, please contact Amy Jagannath, Development Assistant, at ext. 3710. If you are unable to participate in the committee but would like to give input and suggestions, feel free to share them with your department’s W.H.A.T. Club representative or email the Foundation, at foundation@tsmh.org.

Thank you again for partnering with your fellow employees by donating to the W.H.A.T. Club!

W.H.A.T. CLUB UPDATE

Together We Help Achieve Tomorrow!

Tri-State Hospital Foundation

We would love for employees to attend or volunteer at this exciting event. Please use the following link for volunteer opportunities: https://www.signupgenius.com/go/70a0f44adad29a5fd0-tristates

TRI-STATE’S HIGH TEA WITH

FRIDAY, MARCH 6, 2020Doors Open at 4:00PM | Red Lion Hotel

621 21st Street, Lewiston, ID

FEATURING THE VINTAGE STYLE SHOW IN MEMORY OF JOANNE SHEARS

Come enjoy vintage clothing and tea with the Queen herself. An event for all generations, everyone will not want to miss

out on all this fun! There will be opportunities to win some fabulous raffle items.

For more information and to purchase tickets please visit TriStatesHighTea.org or call 509.758.4902

FIRST FRIDAY FACTS | FEBRUARY 2020 PAGE 5

To better support the safety of patients, visitors, and staff, Tri-State Memorial Hospital & Medical Campus will adopt standardized Emergency Code Calls starting on February 17, 2020. The new Emergency Code Calls will help quickly communicate and mobilize resources in the event of an emergency on Tri-State Memorial Hospital’s campus!

EVERY Tri-State Memorial Hospital employee (clinical and clerical) has an Emergency Code Calls HealthStream task available. This HealthStream is due by Monday, February 17, 2020. This education will ensure that all staff are familiar with and know how to call an Emergency Code Call.

New signage and code call stickers for your name badge will be distributed the week of February 10, 2020. Below is an example of the new Emergency Code Call signage.

EMERGENCY CODE CALLSCODE BLUE

HEART OR RESPIRATION STOPSCODE RED

FIRE

CODE ORANGEHAZARDOUS SPILL

CODE SILVERWEAPON/HOSTAGE SITUATION

CODE GRAY COMBATIVE PERSON

AMBER ALERTINFANT/CHILD ABDUCTION

INTERNAL TRIAGE INTERNAL EMERGENCY

EXTERNAL TRIAGEEXTERNAL EMERGENCY

TEAM YELLOWLIFT ASSIST ONLY

CODE CLEAR: ANNOUNCED WHEN EMERGENCY IS OVER

An adult’s heart has stopped or they are not breathing

1. Seeing smoke or fire

2. Smelling smoke or other burning material

3. Feeling unusual heat on wall, door, or other surface

4. Told by someone of a fire

1. At risk or confronted by person with weapon

2. Hostage situation

External emergencies impacting hospital, including:• Mass casualties• Severe weather• Massive power outages• Nuclear, biological, and chemical

accidents

An infant/child missing or abducted

1. A patient who slips to the floor and needs assistance getting back to bed

2. Sudden weakness of a patient, more personnel needed to assist

1. A hazardous material spill or release

2. Unsafe exposure to spill

Internal emergency in multiple departments, including: • Bomb or bomb threat• Computer network down• Major plumbing problem• Power or telephone outage

Combative or abusive behavior by patients, families, visitors, staff, or physicians

(If a weapon is involved “CODE SILVER” should be called)

RAPID RESPONSE TEAMMEDICAL TEAM NEEDED AT BEDSIDEA patient’s medical condition is declining and needs an emergency medical team at the bedside (Prior to heart or respirations stopping)

RAPID RESPONSE CODE STROKESame as above but this will “clear” the CT machine and ED staff will bring the tele-stroke robot

CODE BLUE DR. SEUSS An infant/child’s heart has stopped or they are not breathing

Emergency Code Calls