sbar communication workshop liz lees faculty research fellow and consultant nurse
TRANSCRIPT
SBARCommunication
Workshop
Liz LeesFaculty Research Fellow and Consultant Nurse
The Clinical Environment can be extremely complicated
SurprisesUncertaintyIncomplete informationInterruptions and multitasking
The Clinical Environment can be extremely complicated
SurprisesUncertaintyIncomplete informationInterruptions and multitasking
Causes of Poor Causes of Poor communicationcommunication
SBARSBAR – What is it? – What is it?
Situation
Background
Assessment
Recommendation
Situation
Background
Assessment
Recommendation
SBAR was introduced by the US Navy
Simple &
Effective
Simple &
Effective
SBAR technique provides a framework for effective SBAR technique provides a framework for effective communication among members of the healthcare communication among members of the healthcare teamteam
SBAR helps to create an environment that allows individuals to speak and express their concerns
It helps to ensure that patient’s get what they need when they need it.
SBAR technique provides a framework for effective SBAR technique provides a framework for effective communication among members of the healthcare communication among members of the healthcare teamteam
SBAR helps to create an environment that allows individuals to speak and express their concerns
It helps to ensure that patient’s get what they need when they need it.
S B A RS B A RS B A RS B A R
Situation: the punch line, 5-10 seconds, get someone’s attention
Background: the context, objective data, the numbers, how did we get here
Assessment: what’s the problem?
Recommendation: What do we want to do and when
Situation: the punch line, 5-10 seconds, get someone’s attention
Background: the context, objective data, the numbers, how did we get here
Assessment: what’s the problem?
Recommendation: What do we want to do and when
So What is SBAR?So What is SBAR?So What is SBAR?So What is SBAR?
SBARSBARSITUATION
I am calling about…..
The problem is…… I have assessed the following…….
Vital signs are…….. MEWS Score is…….. I am concerned about……..
BACKGROUND
The patient has a history of…….
The skin is……. Extremities are…. Oxygen therapy……. BP is ……
SBARSBARASSESSMENT
This is what I think the problem is…..
OR Im not sure what the problem is but the patient is getting worse
OR The patient is unstable
RECOMMENDATION
I suggest/request that you………….
Are there any tests needed before you arrive?
Would you like me to do anything before you arrive?
SBARSBAR
SBAR is also used at Heartlands Hospital for the Transfer of Patients (checklist).
It is meant to standardize the information being sent with the patient.
The transfer form is used over the phone – before the patient arrives so that the nurse can check information about the patient.
It is also kept in the patients notes.
Can you come and Can you come and see…see…
Can you come and Can you come and see…see…
Workshop Exercises:
1
2
ConsiderConsider
What information are we giving out
What information are we taking in
How can we get the right patient seen by the right person at the right time??
Communication…