sbc and tsp don boland director sbc national security emergency preparedness fcc presentation...

SBC and TSPSBC and TSP

Don BolandDon Boland

Director SBC National Security Director SBC National Security Emergency PreparednessEmergency Preparedness

FCC Presentation FCC Presentation February 17, 2005 February 17, 2005

SBC National Security Emergency PrepareSBC National Security Emergency Preparednessdness

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TSP HistoryTSP History

Established on November 17, 1988 Established on November 17, 1988 by the FCCby the FCC

To help reduce chaos after a disaster, To help reduce chaos after a disaster, when service providers are when service providers are overwhelmed with repair requestsoverwhelmed with repair requests

Provides a means to make the Provides a means to make the decision on what lines should be decision on what lines should be restored firstrestored first


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TSP IS:TSP IS: FCC established a user program to ensure that FCC established a user program to ensure that

telecommunication lines most necessary to telecommunication lines most necessary to promote the nation’s security and emergency promote the nation’s security and emergency preparedness functions are given priority preparedness functions are given priority installation and restorationinstallation and restoration

A regulatory, administrative and operational A regulatory, administrative and operational system identifying NSEP telecommunication system identifying NSEP telecommunication serviceservice

A legal requirement: the service provider MUST A legal requirement: the service provider MUST restore ALL TSP designated lines before any otherrestore ALL TSP designated lines before any other


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TSP IS TSP IS NOTNOT::

A redundant networkA redundant network A guarantee that facilities will never A guarantee that facilities will never

go out of servicego out of service An equipment feature sold by the An equipment feature sold by the

service providersservice providers


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SBC is often the first to be asked SBC is often the first to be asked how to subscribe to TSP Programhow to subscribe to TSP Program

An applicant notifies the FCC to request federal An applicant notifies the FCC to request federal agency sponsorship (i.e. banking industry – agency sponsorship (i.e. banking industry – Federal Reserve Board)Federal Reserve Board)

Once qualified, the subscriber notifies the service Once qualified, the subscriber notifies the service provider (SBC) and request TSP serviceprovider (SBC) and request TSP service

The service provider (SBC) issues the service The service provider (SBC) issues the service order to establish a TSP code and have it order to establish a TSP code and have it provisioned in the operating systemprovisioned in the operating system


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SBC Customer’s Perception of TSPSBC Customer’s Perception of TSP

““My service is a high priority and will My service is a high priority and will be restored first anyway”be restored first anyway”

All of my lines need to be TSP All of my lines need to be TSP designateddesignated

The TSP application process takes The TSP application process takes too longtoo long


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SBC explains TSP to the CustomerSBC explains TSP to the Customer

It is a legal requirement to restore TSP before any It is a legal requirement to restore TSP before any other serviceother service

Only lines that will provide essential coverage Only lines that will provide essential coverage during an immediate crisis should be TSPduring an immediate crisis should be TSP

The customer must decide their critical service The customer must decide their critical service requirementsrequirements

The application process takes about 30 daysThe application process takes about 30 days The Federal Government is the The Federal Government is the only oneonly one that that

determines if a customer is qualified for TSPdetermines if a customer is qualified for TSP Over-rides all special restoration contract termsOver-rides all special restoration contract terms


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TSP ComponentsTSP Components

The TSP program contains two primary and The TSP program contains two primary and distinctive components:distinctive components:

• Restoration: A restoration priority is applied to new or Restoration: A restoration priority is applied to new or existing telecommunications services to ensure existing telecommunications services to ensure restoration before a non - TSP program user. Must be restoration before a non - TSP program user. Must be requested and assigned requested and assigned beforebefore a service outage a service outage occursoccurs

• Provisioning: A provisioning priority is obtained to Provisioning: A provisioning priority is obtained to facilitate the priority installation of facilitate the priority installation of new new telecommunications services in a shorter than normal telecommunications services in a shorter than normal interval, when necessary.interval, when necessary.


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Specific Process to Request a TSP Specific Process to Request a TSP Code?Code?

A customer (user) must submit a request to the Office of A customer (user) must submit a request to the Office of Priority Telecommunications (OPT) to obtain a TSP code. Priority Telecommunications (OPT) to obtain a TSP code. • OPT contact information is as follows:OPT contact information is as follows:

• Website: Website: http://http://tsp.ncs.govtsp.ncs.gov• Telephone Numbers: (703) 607-4933, (703) 607-Telephone Numbers: (703) 607-4933, (703) 607-

49324932

The customer submits their order to the vendor (SBC) with The customer submits their order to the vendor (SBC) with the assigned TSP code for restoration and/or provisioning.the assigned TSP code for restoration and/or provisioning.• Customer must provide a separate TSP code for each Customer must provide a separate TSP code for each

circuitcircuit

The vendor (SBC) restores and/or provisions the order The vendor (SBC) restores and/or provisions the order accordingly, based on the priority.accordingly, based on the priority.


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SBC ProcessSBC Process

TSP services assigned restoration priorities of TSP services assigned restoration priorities of 1,2,or 3 1,2,or 3 requirerequire dispatch service of personnel dispatch service of personnel outside normal business hoursoutside normal business hours

Restoration TSP service assigned a 4 or 5 priority Restoration TSP service assigned a 4 or 5 priority dispatch of personnel outside normal business dispatch of personnel outside normal business hours is required hours is required onlyonly when the next business when the next business day is more than 24 hours from reported outage day is more than 24 hours from reported outage

Cable cut - SBC tester automatically accesses Cable cut - SBC tester automatically accesses system for TSP circuits before the customer system for TSP circuits before the customer reports troublereports trouble• TSP circuits identifiedTSP circuits identified• Immediately coordinate TSP circuit restorationImmediately coordinate TSP circuit restoration


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SBC’s TSP Administration SBC’s TSP Administration RequirementsRequirements

24 Hour Point of Contact24 Hour Point of Contact• To receive emergency provisioning requestTo receive emergency provisioning request• To report TSP Service outagesTo report TSP Service outages

ReconciliationReconciliation• Annually assure the accuracy of TSP recordsAnnually assure the accuracy of TSP records• Compare telephone companies TSP service Compare telephone companies TSP service

information with FCC TSP databaseinformation with FCC TSP database• Resolve any discrepanciesResolve any discrepancies

CooperationCooperation• Prime service providers required to convey the TSP Prime service providers required to convey the TSP

authorization code to any subcontractors and/or authorization code to any subcontractors and/or interconnection carrierinterconnection carrier

• Subcontractors are required to accept and honor TSP Subcontractors are required to accept and honor TSP assignmentsassignments


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SBC’s thoughts for possible TSP SBC’s thoughts for possible TSP improvementsimprovements

Ensure reconciliation activity between company and Office of Ensure reconciliation activity between company and Office of Priority Telecommunications (OPT) occurs once a year per R&OPriority Telecommunications (OPT) occurs once a year per R&O

A web based TSP database for easier reconciliation or upgrade of A web based TSP database for easier reconciliation or upgrade of OPT database for ease of reconciliation is needed OPT database for ease of reconciliation is needed

Increased State and Federal agencies outreach to local levels to Increased State and Federal agencies outreach to local levels to explain national security or emergency preparedness missionexplain national security or emergency preparedness mission

Strengthen cooperation among communications companies by Strengthen cooperation among communications companies by continuing working group meetings with the Office of Priority continuing working group meetings with the Office of Priority TelecommunicationsTelecommunications

Enhance Lines of communications between the OPT and the TSP Enhance Lines of communications between the OPT and the TSP requester/customer. (i.e. at times customers obtain TSP codes but requester/customer. (i.e. at times customers obtain TSP codes but do not complete the order with the vendor. Customer needs to do not complete the order with the vendor. Customer needs to delete TSP codes from OPT database.)delete TSP codes from OPT database.)

Define what TSP is and is not. i.e. Telecommunications ServiceDefine what TSP is and is not. i.e. Telecommunications Service Priority (TSP) means TSP services will be restored before Non- TSP Priority (TSP) means TSP services will be restored before Non- TSP

services. TSP is not MTTR (Mean Time to Repair), that is contract services. TSP is not MTTR (Mean Time to Repair), that is contract or service agreement specific. TSP is not Diversity.or service agreement specific. TSP is not Diversity.

sbc and tsp don boland director sbc national security emergency preparedness fcc presentation...

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