CONTENTS

Chapter 1………………………………………………………………………….. 2-15

Company Profile

Overview…………………………………………………………………... 2-3 History……………………………………………………………………... 3-11 Competitors…………………………………...………………………….... 11-12 Strength/Opportunity & weakness/Threats……………………………. 12-13 Different Products……………………...………….………………………. 14-15

Chapter 2………………………………………………………………………….. 16-48

Introduction to Advance Product...…………………………….…………… 16 SBI Advance Product.…………………………………………………….... 17-47 Research objectives…………………………………………...…………… 48

Chapter 3………………………………………………………………………… 49-50

Research Methodology………………………………………… 49 Sampling Technique…………………………………… ……... 49 Data Collection, analysis &

interpretation…………………………………. 50

Chapter 4 ………………………………………………………………………... 51-59

Analysis of data Chapter 5………………………………………………………………………....

Findings…………………………………………………………………… 60-61 Suggestion & Recommendation……………………………………...….. 61-62 Conclusion………………………………………………………………… 62-63

Annexure (Questionnaire)………….…………………………………………… 64 -67

Bibliography………………………………………………………………….…... 67

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CHAPTER- 1

COMPANY PROFILE

COMPANY OVERVIEW:-

State Bank of India (SBI) is a multinational banking and financial services company based in India. It is a government-owned corporation with its headquarters in Mumbai, Maharashtra. As of December 2013, it had assets of US$388 billion and 17,000 branches, including 190 foreign offices, making it the largest banking and financial services company in India by assets.

State Bank of India is one of the Big Four banks of India, along with ICICI Bank, Punjab National Bank and Bank of Baroda.

The bank traces its ancestry to British India, through the Imperial Bank of India, to the founding in 1806 of the Bank of Calcutta, making it the oldest commercial bank in the Indian Subcontinent. Bank of Madras merged into the other two presidencies banks—Bank of Calcutta and Bank of Bombay—to form the Imperial Bank of India, which in turn became the State Bank of India. Government of India owned the Imperial Bank of India in 1955,

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with Reserve Bank of India taking a 60% stake, and renamed it the State Bank of India. In 2008, the government took over the stake held by the Reserve Bank of India.

History of SBI:-

The roots of the State Bank of India lie in the first decade of the 19th century, when the Bank of Calcutta, later renamed the Bank of Bengal, was established on 2 June 1806. The Bank of Bengal was one of three Presidency banks, the other two being the Bank of Bombay (incorporated on 15 April 1840) and the Bank of Madras (incorporated on 1 July 1843). All three Presidency banks were incorporated as joint and were the result of royal charters. These three banks received the exclusive right to issue paper currency till 1861 when, with the Paper Currency Act, the right was taken over by the Government of India. The Presidency banks amalgamated on 27 January 1921, and the re-organized banking entity took as its name Imperial Bank of India. The Imperial Bank of India remained a joint stock company but without Government participation.

Seal of Imperial Bank of India

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Pursuant to the provisions of the State Bank of India Act of 1955, the Reserve Bank of India, which is India's central bank, acquired a controlling interest in the Imperial Bank of India. On 1 July 1955, the Imperial Bank of India became the State Bank of India. In 2008, the government of India acquired the Reserve Bank of India's stake in SBI so as to remove any conflict of interest because the RBI is the country's banking regulatory authority.

In 1959, the government passed the State Bank of India (Subsidiary Banks) Act, which made eight state banks associates of SBI. A process of consolidation began on 13 September 2008, when the State Bank of Saurashtra merged with SBI.

SBI has acquired local banks in rescues. The first was the Bank of Behar (est. 1911), which SBI acquired in 1969, together with its 28 branches. The next year SBI acquired National Bank of Lahore (est. 1942), which had 24 branches. Five years later, in 1975, SBI acquired Krishnaram Baldeo Bank, which had been established in 1916 in Gwalior State, under the patronage of Maharaja Madho Rao Scindia. The bank had been the Dukan Pichadi, a small moneylender, owned by the Maharaja. The new bank's first manager was Jall N. Broacha, a Parsi. In 1985, SBI acquired the Bank of Cochin in Kerala, which had 120 branches. SBI was the acquirer as its affiliate, the State Bank of Travancore, already had an extensive network in Kerala.

The State Bank of India and all its associate banks are identified by the same blue keyhole logo. The State Bank of India wordmark usually has one standard typeface, but also utilises other typefaces.

On October 7, 2013, Arundhati Bhattacharya became the first woman to be appointed Chairperson of the bank.

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Group Photograph of Central Board (1921)

BUSINESS OF SBI:-

The business of the banks was initially confined to discounting of bills of exchange or other negotiable private securities, keeping cash accounts and

receiving deposits and issuing and circulating cash notes. Loans were restricted to Rs. 1Lakh and the period of accommodation confined to three months only. The security for such loans was public securities, commonly called Company's Paper, bullion, treasure, plate, jewels, or goods 'not of a

perishable nature' and no interest could be charged beyond a rate of twelve per cent. Loans against goods like opium, indigo, salt woolens, cotton, cotton piece goods, mule twist and silk goods were also granted but such finance by

way of cash credits gained momentum only from the third decade of the nineteenth century. All commodities, including tea, sugar and jute, which

began to be financed later, were either pledged or hypothecated to the bank. Demand promissory notes were signed by the borrower in favour of the

guarantor, which was in turn endorsed to the bank. Lending against shares of the banks or on the mortgage of houses, land or other real property was,

however, forbidden.

Indians were the principal borrowers against deposit of Company's paper, while the business of discounts on private as well as salary bills was almost

the exclusive monopoly of individuals Europeans and their partnership firms. But the main function of the three banks, as far as the government was concerned, was to help the latter raise loans from time to time and also

provide a degree of stability to the prices of government securities.

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Main Branch of SBI in Mumbai.

Operations:-

SBI provides a range of banking products through its network of branches in India and overseas, including products aimed at non-resident Indians (NRIs). SBI has 14 regional hubs and 57 Zonal Offices that are located at important cities throughout India.

Domestic presence:-

SBI had 14,816 branches in India, as on 31 March 2013, of which 9,851 (66%) were in Rural and Semi-urban areas. In the financial year 2012-13, its revenue was INR 200,560 Crores (US$ 36.9 billion), out of which domestic operations contributed to 95.35% of revenue. Similarly, domestic operations contributed to 88.37% of total profits for the same financial year.

International presence:-

As of 28 June 2013, the bank had 180 overseas offices spread over 34 countries. It has branches of the parent in Moscow, Colombo, Dhaka, Frankfurt, Hong Kong, Tehran, Johannesburg, London, Los Angeles, Male in the Maldives, Muscat, Dubai, New York, Osaka, Sydney, and Tokyo. It has offshore banking units in the Bahamas, Bahrain, and Singapore, and representative offices in Bhutan and Cape Town. It also has an ADB in Boston, USA.

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The Canadian subsidiary, State Bank of India (Canada) also dates to 1982. It has seven branches, four in the Toronto area and three in the Vancouver area.

SBI operates several foreign subsidiaries or affiliates. In 1990, it established an offshore bank: State Bank of India (Mauritius). SBI (Mauritius) has 15 branches in major cities/towns of the country including Rodrigues.

In 1982, the bank established a subsidiary, State Bank of India (California), which now has ten branches – nine branches in the state of California and one in Washington, D.C. The 10th branch was opened in Fremont, California on 28 March 2011. The other eight branches in California are located in Los Angeles, Artesia, San Jose, Canoga Park, Fresno, San Diego, Tustin and Bakersfield.

The Israeli branch of the State Bank of India located in Ramat Gan

In Nigeria, SBI operates as INMB Bank. This bank began in 1981 as the Indo-Nigerian Merchant Bank and received permission in 2002 to commence retail banking. It now has five branches in Nigeria.

In Nepal, SBI owns 55% of Nepal SBI Bank, which has branches throughout the country. In Moscow, SBI owns 60% of Commercial Bank of India, with Canara Bank owning the rest. In Indonesia, it owns 76% of PT Bank Indo Monex.

The State Bank of India already has a branch in Shanghai and plans to open one in Tianjin.

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In Kenya, State Bank of India owns 76% of Giro Commercial Bank, which it acquired for US$8 million in October 2005.

Associate banks:-

SBI has five associate banks; all use the State Bank of India logo, which is a blue circle, and all use the "State Bank of" name, followed by the regional headquarters' name:

State Bank of Bikaner & Jaipur State Bank of Hyderabad State Bank of Mysore State Bank of Patiala State Bank of Travancore State Bank of India

Earlier SBI had seven associate banks, all of which had belonged to princely states until the government nationalised them between October 1959 and May 1960. In tune with the first Five Year Plan, which prioritised the development of rural India, the government integrated these banks into State Bank of India system to expand its rural outreach. There has been a proposal to merge all the associate banks into SBI to create a "mega bank" and streamline the group's operations.

The first step towards unification occurred on 13 August 2008 when State Bank of Saurashtra merged with SBI, reducing the number of associate state banks from seven to six. Then on 19 June 2009 the SBI board approved the absorption of State Bank of Indore. SBI holds 98.3% in State Bank of Indore. (Individuals who held the shares prior to its takeover by the government hold the balance of 1.77%.)

The acquisition of State Bank of Indore added 470 branches to SBI's existing network of branches. Also, following the acquisition, SBI's total assets will inch very close to the 10 trillion mark (10 billion long scale). The total assets of SBI and the State Bank of Indore stood at 9,981,190 million as of March 2009. The

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process of merging of State Bank of Indore was completed by April 2010, and the SBI Indore branches started functioning as SBI branches on 26 August 2010.

Non-banking subsidiaries

Apart from its five associate banks, SBI also has the following non-banking subsidiaries:

SBI Capital Markets Ltd SBI Funds Management Pvt Ltd SBI Factors & Commercial Services Pvt Ltd SBI Cards & Payments Services Pvt. Ltd. (SBICPSL) SBI DFHI Ltd SBI Life Insurance Company Limited SBI General Insurance

In March 2001, SBI (with 74% of the total capital), joined with BNP Paribas (with 26% of the remaining capital), to form a joint venture life insurance company named SBI Life Insurance company Ltd. In 2004, SBI DFHI (Discount and Finance House of India) was founded with its headquarters in Mumbai.

Other SBI service points

SBI has 27,000+ ATMs and SBI group (including associate banks) has 32,752 ATMs. SBI has become the first bank to install an ATM at Drass in the Jammu & Kashmir Kargil region. This was the Bank's 27,032nd ATM on 27 July 2012.

Logo and slogan

The logo of the State Bank of India is a blue circle with a small cut in the bottom that depicts perfection and the small man the common man - being the center of the bank's business. The logo came from National

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Institute of Design(NID), Ahmedabad and it was inspired by Kankaria Lake, Ahmedabad.

Slogans: "PURE BANKING, NOTHING ELSE", "WITH YOU - ALL THE WAY", "A BANK OF THE COMMON MAN", "THE BANKER TO EVERY INDIAN", "THE NATION BANKS ON US"

Employee

SBI is one of the largest employers in the country having 228,296 employees as on 31 March 2013, out of which there were 46,833 female employees (21%) and 2,402 disabled employees (1%). On the same date, SBI had 43,550 Schedule Caste (19%) and 16,764 Schedule Tribe (7%) employee. The percentage of Officers, Assistants and Sub-staff was 35%, 48% and 17% respectively on the same date.Hiring drive: The bank hired 20,682 Assistants in FY 2012-13, from over 3 million applicants, for expansion of the branch network and to mitigate staff shortage, particularly at rural and semi-urban branches. In the same year, it recruited 847 probationary officers from around 1.7 million candidates who applied for an officer position.Staff productivity: As per its Annual Report for FY 2012-13, each employee contributed to revenues of INR 94.4 million and net profit of INR 0.65 million.

Recent awards and recognitions

SBI was ranked as the top bank in India based on tier 1 capital by The Banker magazine in a 2014 ranking.

SBI was ranked 298th in the Fortune Global 500 rankings of the world's biggest corporations for the year 2012.

SBI won "Best Public Sector Bank" award in the D&B India's study on 'India's Top Banks 2013'.

State Bank of India won three IDRBT Banking Technology Excellence Awards 2013 for “Electronic Payment Systems”, “Best use of technology for Financial Inclusion”, and “Customer Management & Business Intelligence” in the large bank category.

SBI won National Award for its performance in the implementation of Prime Minister’s Employment Generation Programme (PMEGP) scheme for the year 2012.

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Best Online Banking Award, Best Customer Initiative Award & Best Risk Management Award (Runner Up) by IBA Banking Technology Awards 2010

SKOCH Award 2010 for Virtual corporation Category for its e-payment solution

SBI was the only bank featured in the "top 10 brands of India" list in an annual survey conducted by Brand Finance and The Economic Times in 2010.

The Bank of the year 2009, India (won the second year in a row) by The Banker Magazine

Best Bank – Large and Most Socially Responsible Bank by the Business Bank Awards 2009

Best Bank 2009 by Business India The Most Trusted Brand 2009 by The Economic Times. SBI was named the 29th most reputed company in the world according

to Forbes 2009 rankings Most Preferred Bank & Most preferred Home loan provider by CNBC Visionaries of Financial Inclusion By FINO Technology Bank of the Year by IBA Banking Technology Awards SBI was 11th most trusted brand in India as per the Brand Trust

Report 2010.

COMPETITORS

Competitors and other players in the field:-

Top Performing Public Sector Banks

Andhra Bank

Allahabad Bank

Punjab National Bank

Dena Bank

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Vijaya Bank

Top Performing Private Sector Banks

HDFC Bank

ICICI Bank

AXIS Bank

Kotak Mahindra Bank

Centurion Bank of Punjab

Top Performing Foreign Banks

Citibank

Standard Chartered

HSBC Bank

ABN AMRO Bank

American Express

SWOT ANALYSIS OF SBI:

Strength/ Opportunities:

The growth for SBI in the coming years is likely to be fuelled by the following factors:

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• Continued effort to increase low cost deposit would ensure improvement in NIMs and hence earnings.

• Growing retail & SMEs thrust would lead to higher business growth.

• Strong economic growth would generate higher demand for funds pursuant to higher corporate demand for credit on account of capacity expansion.

Weakness/ Threats:

The risks that could ensue to SBI in time to come are as under:

• SBI is currently operating at a lowest CAR. Insufficient capital may restrict the growth prospects of the bank going forward.

• Stiff competition, especially in the retail segment, could impact retail growth of SBI and hence slowdown in earnings growth.

• Contribution of retail credit to total bank credit stood at 26%. Significant thrust on growing retail book poses higher credit risk to the bank.

• Delay in technology up gradation could result in loss of market shares.

• Management indicated a likely pension shortfall on account of AS-15 to be close to

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Rs50bn.

• Slow down in domestic economy would pose a concern over credit off-take thereby impacting earnings growth.

DIFFERENT PRODUCTS OF SBI:

DEPOSIT LOANS CARDS DIFFERENT CREDIT CARDS

Savings Account Home Loans

Consumer Cards

SBI International cards

Life Plus Senior Citizens Savings Account

Loan Against Property

Credit Card SBI Gold cards

Fixed Deposits Personal Loans

Travel Card

SBI Gold Master cards

SecurityDeposit

s

Ca r Loan Debit Cards Your City Your Cards

Recurring Deposits

Loans against Securities

Commercial Cards

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Tax-Saver Fixed Deposit

Two Wheeler

Corporate Cards

Partnership Cards

Salary Account Pre- approved Loans

Prepaid Card

Advantage WomanSavings Account

Retail Asset

Purchase Card

SBI Employee Cards

Rural Savings Account

Farmer Finance

Distribution Cards

People's Savings Account

Business Installment Loans

Business Card

SBI Advantage Cards

Freedom Savings Account

Flexi Cash

Merchant Services

PASSBOOK:-

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Introduction to Advance Product:

Now a day not all the people have the capacity to fulfill their requirement by their own earning, that’s why they need help from others. For this so many government & private sector bank provide them money to fulfill their requirement, that’s call the Advance Product (loan product) of the bank. All the banks have so many different types of advance product as per the requirement of the people or customers. In Bhubaneswar also there are so many banks those provide loan to the people for different causes.

Types of Advance Product

Home Loan Educational Loan Car Loan Personal Loan Property Loan Loan Against Shares\Debentures Etc.

Now a day a large no. of people are taking loan form different banks. It helps people to fulfill their need and it really easy to repayment the loan amount with a longer repayment period.

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SBI Advance ProductSBI Home Loans:

Purpose

Purchase/ Construction of House/ Flat

Purchase of a plot of land for construction of House

Extension/ repair/ renovation/ alteration of an existing House/ Flat

Purchase of Furnishings and Consumer Durables as a part of the project cost.

Takeover of an existing loan from other Banks/ Housing Finance Companies.

Eligibility:

Minimum age 18 years as on the date of sanction

Maximum age limit for a Home Loan borrower is fixed at 70 years, i.e. the age by which the loan should be fully repaid.

Availability of sufficient, regular and continuous source of income for servicing the loan repayment.

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Welcome to SBI Home Loan Sanction

Attractive Features

A. Interest Rate(w.e.f. 20.12.2013)

Upto Rs.75 Lacs - 10.15% p.a.

Above Rs.75 Lacs - 10.30% p.a.

B. Present EMI Rs.889 (per lac for 30 years period @10.15%)

C. Processing Fee (w.e.f. 01.06.2013)

0.25% of the loan amount Min. Rs.1000/- and Max. Rs.10000/-

D. Prepayment Penalty

Not chargeable

E. Margin

Loan up to Rs.75 lacs - 15% for house/Flat ready for possession ELSE 20%Loan above Rs.75 lacs – 20% for house/Flat ready for possession ELSE25%

F. Maximum Period of Loan

30 Years

G. Any advance EMI recovery(at the time of disbursement of Loan)

NIL

CAR LOAN:

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Purpose

You can take finance for:

A new car, jeep or Multi Utility Vehicles (MUVs)

A used car / jeep (not more than 5 years old). (Any make or model).

Take over of existing loan from other Bank/Financial institution (Conditions apply)

Eligibility

To avail an SBI Car Loan, you should be :

Individual between the age of 21-65 years of age. A Permanent employee of State / Central Government, Public Sector

Undertaking, Private company or a reputed establishment or A Professionals or self-employed individual who is an income tax

assessee or A Person engaged in agriculture and allied activities. Net Annual Income Rs. 100,000/- and above.

Welcome to SBI CAR LOAN

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Attractive Features

A. Interest Rate(w.e.f. 01.02.2014)

For any amount any tenor 0.95% above base rate i.e. 10.95% p.a. (For Term Loans and Overdraft)(Base Rate: 10.00% p.a.)

B. Present EMIRs. 1710 (Per lac for 7 years period @ 10.95%)

C. Processing Fee Rs. 500/- per application.

D. Prepayment Penalty Not chargeable

E. Other charges No such charges

F. Margin 15% on Road Cost

G. Maximum Period of Loan 7 Years

H. Any advance EMI recovery(at the time of disbursement of Loan)

NIL

Documents required

you would need to submit the following documents along with the completed application form if you are an existing SBI account holder:

1. Statement of Bank account of the borrower for last 12 months. 2. 2 passport size photographs of borrower(s). 3. Signature identification from bankers of borrower(s). 4. A copy of passport /voters ID card/PAN card. 5. Proof of residence. 6. Latest salary-slip showing all deductions 7. I.T. Returns/Form 16: 2 years for salaried employees and 3 years for

professional/self-employed/businessmen duly accepted by the ITO wherever applicable to be submitted.

8. Proof of official address for non-salaried individuals.

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If you are not an account holder with SBI you would also need to furnish documents that establish your identity and give proof of residence.

Prepayment Penalty:

Prepayment fee of 2% of the amount of the loan prepaid will be levied subject to certain conditions

FLOATING RATES: A. for Term Loans

1. New Vehicles (Term Loan) Floating

Repayment Period All Centers (SBAR - 12.25%)

Upto 3 years (for loans Rs. 7.5 lac & above)

0.75% below SBAR i.e. 11.50% p.a.

Upto 3 years (for loans below Rs. 7.5 lac) 0.50% below SBAR i.e. 11.75%p.a.

Above 3 yrs up to 5 yrs (for all loans) 0.50% below SBAR i.e. 11.75% p.a.

Above 5 yrs up to 7 yrs (for all loans)0.25% below SBAR i.e. 12.00%

p.a.

2. Used Vehicles: Floating

Repayment Period All Centers (SBAR-12.25%)

Upto 3 years 3.00% above SBAR i.e. 15.25% p.a.

Above 3 yrs up to 7 yrs 3.25% above SBAR i.e. 15.50% p.a.

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B. For Overdrafts: For New Vehicles

Repayment Period All Centres (SBAR 12.25%)

Upto 3 years (for loans Rs. 7.5 lac & above)

0.25% below SBAR i.e. 12.00% p.a.

Upto 3 years (for loans below Rs. 7.5 lac) At SBAR i.e. 12.25% p.a.

Above 3 yrs up to 5 yrs (for all loans) At SBAR i.e. 12.25% p.a.

Above 5 yrs up to 7 yrs (for all loans)0.25% above SBAR i.e. 12.50%

p.a.

EDUCATION LOAN:

A term loan granted to Indian Nationals for pursuing higher education in India or abroad where admission has been secured.

Eligible Courses

a. Studies in India:

· Graduation, Post-graduation including regular technical and professional Degree/Diploma courses conducted by colleges/universities approved by UGC/ AICTE/IMC/Govt. etc

· Regular Degree/ Diploma Courses conducted by autonomous institutions like IIT, IIM etc

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· Teacher training/ Nursing courses approved by Central government or the State Government

· Regular Degree/Diploma Courses like Aeronautical, pilot training, shipping etc. approved by Director General of Civil Aviation/Shipping

· Vocational Training and Skill Development Study Courses will not be covered under the regular Education Loan Schemes. A separate scheme for ‘Loans for Vocational Education and Training’ has been launched which covers financing for such Vocational courses

b. Studies abroad:

· Job oriented professional/ technical Graduation Degree courses/ Post Graduation Degree and Diploma courses like MCA, MBA, MS, etc offered by reputed universities

Expenses considered for loan

Fees payable to college/school/hostel

Examination/Library/Laboratory fees

Purchase of Books/Equipment/Instruments/Uniforms, Purchase of computers- essential for completion of the course (maximum 20% of the total tuition fees payable for completion of the course)

Caution Deposit/Building Fund/Refundable Deposit (maximum 10% tuition fees for the entire course)

Travel Expenses/Passage money for studies abroad

Cost of a Two-wheeler upto Rs. 50,000/-

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Any other expenses required to complete the course like study tours, project work etc.

Amount of Loan

For studies in India, maximum Rs. 10 lacs

Studies abroad, maximum Rs. 30 lacs

Interest Rates

Base Rate 10.00 % w.e.f. 07.11.2013

EDUCATION LOANS SBI Student Loan Scheme

Loan Amount Rate of Interest*

For loans upto Rs.4 lacs 3.50% above Base Rate, currently 13.50% p.a.

Above Rs.4 lacs and upto Rs.7.50 lacs

3.75% above Base Rate, currently 13.75% p.a.

Above Rs.7.50 lacs 1.75% above Base Rate, currently 11.75% p.a.

*(0.50% concession in interest for girl students)* (1% concession for full tenure of the loan, if interest is serviced promptly as and when applied during the moratorium period, including course duration#)

SBI Scholar Loan Scheme

ROIList A 100bps above base rate i.e., 11.00% p.a. at

presentFurther concessions:· 25 bps - work experience of more than 2

years

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· 50 bps - with parent/ spouse/ guardian as co-borrowers

· 75 bps - collateral security >= the loan amount

(effective rate of interest with all 3 concessions above not to be lower than 25 bps above base rate, presently 10.25 % p.a.)

List B 175bps above Base rate i.e. 11.75% p.a.

· 1% concession for full tenure of the loan, if interest is serviced promptly as and when applied during the moratorium period, including course duration#

IT exemption under Section 80(E) in respect of interest paid in all Education Loans SBI Loan Scheme for Vocational Education and Training

3.50% above Base Rate, currently 13.50% p.a.

· 1% concession for full tenure of the loan, if interest is serviced promptly as and when applied during the moratorium period, including course duration#

# Note: 1% interest concession for servicing interest is available if interest is serviced promptly soon after application but not later than the following month.

Processing Fees

No processing fee/ upfront charges

Deposit of Rs. 5000/- for education loan for studies abroad which will be adjusted in the margin money

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Repayment Tenure

Repayment will commence one year after completion of course or 6 months after securing a job, whichever is earlier.

Maximum Loan Limit Repayment Period

Upto Rs. 4 Lacs Upto 10 years

Above Rs. 4 Lacs and upto Rs. 7.5 Lacs

Upto 10 years

Above Rs. 7.5 Lacs Upto 12 years

Security

Particular Security

Upto Rs. 4 lacs loan amount Only Parent/ Guardian as co-borrower

Above Rs. 4 lacs to Rs. 7.50 lacs loan amount

Parent/ Guardian as co-borrower and Collateral security in the form of suitable third party guarantee*.

*Third Party Guarantee can be replaced with Parent/Guardian as co-borrower provided the Gross Annual Income of Parent/Guardian (co-borrower) as given in latest Income Tax Return is 3 times of the loan amount.

Above Rs. 7.50 lacs loan amount

Parent/ Guardian as co-borrower and tangible collateral security

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In case of married person, co-obligator can be either spouse or the parent(s)/ parents-in-law

Margin

For loans up to Rs.4.0 lacs : No Margin

For loans above Rs.4.0 lacs:

o Studies in India: 5%

o Studies Abroad: 15%

Documentation Required

Completed Education Loan Application Form.

Mark sheets of last qualifying examination

Proof of admission scholarship, studentship etc

Schedule of expenses for the specified course

2 passport size photographs

PAN Card of the student and the Parent/ Guardian

Borrower's Bank account statement for the last six months

Income tax Returns/ IT assessment order, of last 2 yrs (If IT Payee)

Brief statement of assets and liabilities, of the Co-borrower

Proof of Income (i.e. Salary slips/ Form 16 etc. if applicable)

SBI SARAL PERSONAL LOAN:

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Do you want funds readily available to you whenever you desire or need, be it a sudden vacation that you plan with your family or urgent funds required for medical treatment? SBI Saral - Personal Loan is the answer to your questions. Access this facility from over 3000 branches across the country and confidently face the challenge of meeting any kind of personal expenses!! Enjoy the SBI Advantage : · Low interest rates. Further, we charge interest on a daily reducing

balance!!· Low processing charges; only 2%-3% of loan amount· No hidden costs or administrative charges.· No security required ……which means minimal documentation…

something that you had always wanted.· No prepayment penalties. Reduce your interest burden and optimally

utilize your surplus funds by prepaying the loan (1% of the loan amount will be charged if you repay the loan before 6 months)

· Long repayment period of up to 48 months. The Scheme PurposeThe loan will be granted for any legitimate purpose whatsoever (e.g. expenses for domestic or foreign travel, medical treatment of self or a family member, meeting any financial liability, such as marriage of son/daughter, defraying educational expenses of wards, meeting margins for purchase of assets etc.)

EligibilityYou are eligible if you are a Salaried individual of good quality corporate, self employed engineer, doctor, architect, chartered accountant, MBA with minimum 2 years standing.

Salient Features

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Loan AmountYour personal loan limit would be determined by your income and repayment capacity. Minimum : Rs.24,000/- in metro and urban centresRs.10,000/- in rural/semi-urban centres

Maximum : 12 times Net Monthly Income for salaried individuals and pensioners subject to a ceiling of Rs.10 lacs in all centres

Documents RequiredImportant documents to be furnished while opening a Personal Loan Account:

For existing bank customersPassport size photograph From salaried individuals Latest salary slip and Form 16

MarginWe do not insist on any margin amount.

Interest Rates:PERSONAL LOAN

Clean Public Loan Type of Facility Rate of Interest

Clean Overdraft 8.25% above Base Rate, currently 18.25% p.a.

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Personal Loans Scheme (SBI Saral)

8.50% above Base Rate floating, currently 18.50% p.a.

SBI Loan to Pensioners (All variants)

4.75% above Base Rate, currently 14.75% p.a.

Festival Loan Scheme 6.75% above Base Rate, currently 16.75% p.a.

Loan against Bank Time Deposit Loan against Bank Time Deposits

0.50% over the rate paid on Relative time deposit.

Rent Plus Scheme For Loans upto Rs 7.50 Cr in Metro Center and Rs 5.00 Cr in Non- Metro Center

3.10% above Base Rate, currently 13.10% p.a.

In all other cases 3.25% above Base Rate, currently 13.25% p.a.

Xpress Credit Type Facility Rate of Interest

Term Loan Check-off from Employer

5.00%- 7.00% above Base Rate Floating, currently 15.00% - 17.00% p.a. depending on the Check off

Repayment The loan is repayable in 48 EMI. You are allowed to pay more than the EMI if you wish to, without attracting any prepayment penalty.

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SecurityNIL

Processing Fee Processing charges are 2-3% of the loan amount. This is amongst the lowest fees in the industry. Processing fees have to be paid upfront. There are no hidden costs or other administrative charges.

PROPERTY LOAN:

A dream comes true. An ALL PURPOSE LOAN for anything that life throws up at you!! Do you need funds for a Marriage ceremony, want to take your family to a well-deserved holiday or for a sudden medical emergency? you have some property, but would rather not sell it? Then why not avail of this ALL PURPOSE LOAN from SBI? SBI now makes it very much possible for you to only keep your property but also have liquid funds.

Enjoy the SBI Advantage

· Complete transparency in operations

· Access this loan from our wide network of branches

· Interest rates are levied on a monthly/daily reducing balance method

· Lowest processing charges.

· Long repayment period of 60 months, upto 120 months for salaried individuals with check-off facility

· No Hidden costs or administrative charges.

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· No prepayment penalties. You can have surplus funds at any time thereby conveniently reducing your loan liability and interest burden.

Property Loan Scheme

Avail of an All-Purpose loan against mortgage of any of your property. We offer you these loans at all our Personal Banking Branches and those branches having Personal Banking Divisions amongst others.

Purpose

This is an all purpose loan, i.e., the loan can be obtained for any purpose whatsoever.If amount of loan is Rs.25.00 lacs and above then purpose of loan will have to be specified alongwith an undertaking that loan will not be used for any speculative purpose whatever including speculation on real estate and equity shares.

Eligibility

You are eligible if you are:

A. An individual who is; a. An Employee or b. A Professional, self-employed or an income tax assesse or c. Engaged in agricultural and allied activities.

B. Your Net Monthly Income (salaried) is in excess of Rs.12,000/- or Net Annual Income (others) is in excess of Rs.1,50,000/-.

The income of the spouse may be added if he/she is a co-borrower or a guarantor.

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C. Maximum age limit: 60 years.

Salient Features

Loan Amount

Minimum: Rs.25,000/- Maximum : Rs.1 crore. The amount is decided by the following calculation:

24 times the net monthly income of salaried persons (Net of all deductions including TDS) OR

2 times the net annual income of others (income as per latest IT return less taxes payable)

MarginWe will finance up to 60% of the market value of your property.

Interest

Base Rate 10.00% w.e.f. 07.11.2013

Loan against Gold Ornaments Size of Credit Limit Rate of Interest

Upto Rs. 1,00,000/- 4.25% above Base Rate Floating, currently 14.25% p.a.

Above Rs. 1,00,000/- 4.75% above Base Rate Floating, currently 14.75% p.a.

Loan against Mortgage of Immovable Property

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Size of Credit Limit(Term Loan)

Rate of Interest

For Loans upto Rs 1 Cr 2.75% above Base Rate Floating, currently 12.75% p.a.

For Loans above Rs 1 Cr

3.00% above Base Rate Floating, currently 13.00% p.a.

*No Overdraft against Mortgage of Property

RepaymentMaximum of 60 equated monthly installments, up to 120 months for salaried individuals with check-off facility. You could opt to divert any surplus funds towards prepayment of the loan without attracting any penalty.

Processing Fees

2% of the loan amount [inclusive of the service tax]. Max of Rs. 50,000/-

Security

As per banks extant instructions.

LOAN AGAINST SHARES \ DEBENTURES:

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Eligibility This facility is available to our existing individual customers enjoying a strong relationship with SBI. This loan could be availed either singly or as a joint account with spouse in 'Either or Survivor'/ 'Former or Survivor' mode. It is offered as an Overdraft or Demand Loan.

The facility is available at 50 select centers.

Salient Features:PurposeFor meeting contingencies and needs of personal nature. Loan will be permitted for subscribing to rights or new issue of shares / debentures against the security of existing shares / debentures. Loan will not be sanctioned for (i) speculative purposes (ii) inter-corporate investments or (iii) acquiring controlling interest in company / companies.Loan Amount You can avail of loans up to Rs 20.00 lacs against your shares/debentures.

Documents Required You will be required to submit a declaration indicating:

Details of loans availed from other banks/ branches for acquiring shares/ debentures.

Details of loans availed from other banks/ branches against security of shares/ debentures

MarginYou will need to provide a margin amount of 50% of the prevailing market prices of the shares/ non-convertible debentures being offered as security. (The market prices refer to the prices in the Stock Exchanges as reported in the Economic Times.)

InterestAt SBAR Floating i.e. 12.25% p.a.Repayment Schedule To be liquidated in maximum period of 30 months through a suitable reducing DP programme.

In case of a default or if the outstanding is over Rs.20.00 lacs, the shares/debentures will be transferred in the name of the Bank.

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Security:Pledge of the demat shares/debentures against which overdraft is granted.

SERVICES:-

Internet Banking Mobile Banking ATM Services Demat Services

INTERNET BANKING

  

www.onlinesbi.com, the Internet banking portal of our bank, enables its retail banking customers to operate their accounts from anywhere anytime, removing the restrictions imposed by geography and time. It's a platform that enables the customers to carry out their banking activities from their desktop, aided by the power and convenience of the Internet.

Using Internet banking services, you can do the following normal banking transactions online:

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· Funds transfer between own accounts.

·Third party transfers to accounts maintained at any branch of SBI

· Group Transfers to accounts in State Bank Group

· Inter Bank Transfers to accounts with other Banks

· Online standing instructions for periodical transfer for the above

· Credit PPF accounts across branches

· Request for Issue of Demand Draft

· Request for opening of new accounts

· Request for closure of Loan Accounts

· Request for Issue of Cheque Book

Apart from these, the other salient value-added features available are:

· Utility bill payments

· Online Ticket Booking for travel by Road, Rail and Air

· SBILIFE, LIC and other insurance premia payments

· SBI and other Mutual funds Investments

· SBI and other Credit Card dues payments

· Tax Payment – Income, Service, State Govt

· Customs Duty Payment

· Online Share Trading (eZ-trade@SBI)

· Online Application for IPO

· Fee Payment to select educational institutions including IITs and NITs

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Truly smart services to cover most of your banking transactions. All this and much more, from your desktop.

All our branches are enabled for Internet Banking. Contact your branch for availing this service. You can visit www.onlinesbi.com for downloading the registration form

MOBILE BANKING:-

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State Bank FreedoM “ Your Mobile Your Bank”

Away from home, balance enquiries can be made and/or money sent to the loved ones or bills can be paid anytime 24x7!!! That is what State Bank FreedoM offers - convenient, simple, secure, anytime and anywhere banking.

1. Mobile Banking Service over Application/ Wireless Application Protocol (WAP)

The Mobile Banking Application is available for java, Blackberry, Android, i-phones and Windows mobile phones. The service can also be availed via WAP on all phones with GPRS connection.

The following services can be availed through the Mobile Banking application and WAP:

Funds transfer (within and outside the bank)

Immediate Payment Services (IMPS): Click here for details.

Enquiry services (Balance enquiry/ Mini statement)

Demat Account Services

Requests (Cheque book request/Generate OTP)

Bill Pay (Utility bills, credit cards, Insurance premium), Donations, Subscriptions

Top up / Recharge (Mobile /DTH /MobiCash wallet Top up)

M Commerce (Merchant payments, SBI life insurance premium)

Business Rules

a. All Current/ Savings Bank Account holders in P segment and proprietary concerns in SME segment are eligible.

b. Transaction limit per day is Rs. 50,000/- with a calendar month limit of Rs. 2,50,000/-

c. Service available over all telecom service providers.

d. The Service is free of charge. SMS/GPRS cost will be borne by the customer.

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2. Mobile Banking Service over SMS:

The service is available on all phones. You can send keywords as SMS to 9223440000. Click here for the list of keywords. Ordinary SMS charges are applicable.

The following services can be availed through SMS:

· Enquiry Services (Balance Enquiry/Mini Statement)

· Prepaid Mobile / MobiCash wallet Top up

· DTH Recharge

· IMPS Fund transfer – (Mobile number & MMID and Account Number & IFS Code)

· Change MPIN

· IMPS Merchant payments

Business Rules

a. All Current/ Savings Bank Account holders in P segment are eligible.

b. Transaction limit per day is Rs. 1,000/- with a calendar month limit of Rs. 5,000/- . However, customers desiring to transact up to Rs. 5000/- per day or Rs 25,000/- per month may do so after obtaining a One Time Password (OTP).

c. Service available over all telecom service providers.

d. The Service is free of charge. SMS cost will be borne by the customer.

e. As a precaution, Customers are requested to delete all the messages sent to the number 9223440000, once the response for their request has been received.

3. Mobile Banking Service over USSD (Unstructured Supplementary Service Data)

The service is available on all phones except CDMA phones. Downloading of application is not required. Subscribers have to dial *595# to avail the service.

The following services can be availed through USSD:

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· Enquiry Services (Balance Enquiry/Mini Statement)

· Mobile Top up

· Funds Transfer (within Bank)

Business Rules

All Current/ Savings Bank Account holders in P segment are eligible.

a. Transaction limit per day is Rs. 1,000/- with a calendar month limit of Rs. 5,000/- .

b. The Service is available for subscribers of select telecom operators only.

c. The Service is free of charge. USSD session charges will be borne by the customer.

d. The service is session based and requires a response from the user within a reasonable time.

ATM SERVICES :-

STATE BANK ATM SERVICES

State Bank offers you the convenience of 43,000+ ATMs in India, the largest network in the country and continuing to expand fast! This means that you can transact free of cost at the ATMs of State Bank Group using any State Bank ATM-cum-Debit Card (This includes the ATMs of State Bank of India as well as the Associate Banks - namely, State Bank of Bikaner & Jaipur, State Bank of Hyderabad, State Bank of Mysore, State Bank of Patiala and State Bank of Travancore.)

KINDS OF CARDS ACCEPTED AT STATE BANK ATMs

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Besides all debit cards issued by State Bank of India, following cards are also accepted at State Bank ATMs:

1) State Bank Credit Card

2) Cards issued by other banks displaying Maestro, Master Card, Cirrus, VISA, VISA Electron, and Rupay logos

3) All Debit/ Credit Cards issued by any bank outside India displaying Maestro, Master Card, Cirrus, VISA and VISA Electron logos

State Bank ATM-cum-Debit Cards:

India's largest bank is proud to offer you a range of debit cards to suit your needs. Apart from access to our ATM network these cards can be used at merchant establishments. Click here to know about card offerings.

ATM Access and enhanced convenience

v Get a State Bank ATM-cum-Debit card and transact for FREE at any of our 43,000+ ATMs in India. Click herefor the list of ATMs in India or to find the nearest ATM you are looking for!

v You can also transact at over 1 lakh ATMs of other banks linked to the National Financial Switch. As per RBI guidelines, you are entitled to 5 FREE transactions (Financial and Non-Financial) in a calendar month (for Savings Bank account holders only).

v You can also use your debit card to make payments for purchases at more than 6 lakh merchant establishments viz. shops, restaurants, shopping malls, hotels, petrol pumps and many other outlets.

ATM Features:

Use the ‘Banking’ option on State Bank ATMs and enjoy a host of services:

Cash WithdrawalThe most popular service on our ATMs enables customers to withdraw up to a daily limit of Rs. 40,000/- (limit on Classic Debit Card. Higher value cards permit daily withdrawal limits of up to Rs. 1 lakh per day)

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Fast CashA service which enables you to withdraw your preferred amounts with just a touch. The options in the denomination of 100, 200, 500, 1000, 2000, 3000, 5000, 10,000 are available.

Pin Change Use this service to change your password at regular intervals.

Balance Enquiry Expecting an inflow of funds in your account? Use this service to check the current available balance in your account. This service is also available on the main option screen after swiping your card. You can also ‘Go Green’ by selecting the view option as the balance is displayed on the screen else get a transaction receipt by selecting print.

MinistatementKeep track of the transactions in your account by availing this service. Mini-statement gives you an insight into the last 10 transactions in your account.

Use the ‘Transfer option on State Bank ATMs and avail of:

Card to Card TransferSend cash in a flash from one SBI Debit Card to the other. Using this free and easy service, you can transfer up to Rs. 30,000/- per day instantly to your loved ones. All you need is your SBI debit card, your pin and the beneficiary’s debit card number. (Per transaction limit of Rs. 15,000/-).

Credit Card Payment (Visa)Use this service to pay the bill of any Visa credit card.

Use the ‘Services’ option on State Bank ATMs and avail of:

Credit Card Payment

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Make a paperless payment of your SBI credit card bill.

SBI Life Premium PaymentPay your SBI Life insurance premium payment using any of our ATMs.

Mobile Top-upTalk non-stop and recharge your mobile prepaid connection from any of our 43000+ ATMs. A popular service amongst customers, it ensures you never run out of time to catch up with your dear ones over the mobile network.

Cheque Book RequestOrder your cheque book without visiting the branch or filling in any transaction slips. Remember to update your registered address in the branch as the cheque book will be delivered at the address registered in the branch.

Trust DonationMake a donation to your favourite charity. For example, (a) Vaishno Devi (b) Shirdi Saibaba (c) Gurudwara Takht Saheb, Nanded (d) Tirupati (e) Sri Jagannath Temple, Puri (f) Palani, Tamil Nadu (g) Kanchi Kamakoti Petam, Tamil Nadu (h) Ramakrishna Mission, Kolkata (i) Mantralaya, Andhra Pradesh (j) Kashi Vishwanath, Banaras (k) Tulja Bhavani, Mumbai (l) Mahalakshmi, Mumbai and many more.....

Bill paymentUse our ATMs to pay your utility bills viz. Bangalore/Hubli/Chamundeshwari Electricity Supply Company, Karnataka and Chattisgarh State Electricity Board.

Use the ‘Mobile Registration’ option on State Bank ATMs to:

Mobile Banking Registration

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Register/Deregister your mobile banking application using our ATMs.

Inter-mobile Mobile Payment SystemYou can register for the IMPS service at all our ATMs. This service allows you to transfer money to any other person with a registered IMPS number instantly.

You can also create a Term Deposit using our ATMs. Just click the ‘TDR/STDR’ option:

Minimum amount of Rs. 10,000/- (valid in singly owned accounts only)

Overview

(i) With effect from 01.04.2011, all the new demat accounts and Online Trading accounts will be opened in the books of SBI Cap Securities Ltd.

(ii) The existing demat accounts in the books of the Bank will continue to be maintained by the Bank.

Therefore, in new 3 in one facility, Savings/Current account will be held with SBI while Demat and Online Trading account will be held in the books of SBI Cap Securities Ltd.

However, existing demat customers of SBI will continue to get the services from SBI as before. SBI is a Depository Participant registered with both National Securities Depositories Limited (NSDL) and Central Depository

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Services Limited (CDSL) and is operating its DP activity through more than 1000 branches. Our Power Demat Account offers you the following features:

Features & Benefits of a Demat Account

As opposed to the earlier form of dealing in physical certificates with delays in transaction, holding and trading in Demat form has the following benefits:

Account Maintenance & Safe custody: Facilitates Maintaining Security Balance in electronic form

Dematerialization: Facilitates converting physical share certificate into electronic balances.

Rematerialization: Facilitates converting the electronic balances to physical (share certificate) form.

Account Transfers: Facilitates delivery/receipt of electronic balances consequent to market / off-market trades.

Pledge/Hypothecation: Facilitates blocking securities balance of borrowers in favour of lenders for obtaining Loans / advances against shares.

Initial Public offer: Facilitates faster and direct credit of security balances into DP account on allotment through public issue of companies

Disbursement of corporate benefits: Facilitates faster and direct credit of security balance into DP account on account of non-monetary corporate benefits as bonus and rights issues.

Security Lending: Facilitates earning extra income on your dematerialized holdings by the way of securities lending.

A Demat account with SBI provides you the following benefits:

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Customer Care: You can now call our dedicated Customer Care 24X7 and rest assured that all your queries are taken care of.

Transact Anywhere: Now operate your Demat account from any of the 1000 plus Demat enabled branches of SBI.

Statements by e-mail: Receive your account statement and bill by email.

Demat Services’ Online Facility – This convenientand paper free facility lets you operate from the comfort of your home or office through SBI’s Internet Banking Facility - www.onlinesbi.com

Online Demat Statements: You can now view your Demat account details, statement of holdings, statement of transactions and statement of billing online.

Order Delivery Instruction Booklet online: No queues at branches anymore as you can now order your Delivery Instructions Booklet online and the same would be delivered at your doorsteps.

Check ISINs, Settlement Calendar and Status of Requests online

eZ - Instructions: You can transfer or pledge/unpledge securities online anyplace, anytime.

Mobile Alerts: Receive SMS alerts for all debits/credits as well as for any request which cannot be processed.

eZ-trade@sbi: In case you want an Online Trading Facility, you can have it with SBICap Securities Limited. This service provides you with a 3-in-1 account which is an integrated platform of Savings Bank A/c, Demat A/c and Online Trading A/c to give you a convenient and paper free trading experience.

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Research objectives

First and foremost objective is to find out the reasons for using of Advance Product from SBI.

To find out the services that other bank gives to their customer.

To generate the leads through the survey.

To sort out the prospective leads from the data I have collected through the survey.

To find out the customer awareness on booming Advance Product market and to find out the using patterns of the people

To make the customer aware of the benefits of the product.

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Research methodology

Research methodology is a methodology for collecting all sorts of information & data

pertaining to the subject in question. The objective is to examine all the issues involved

& conduct situational analysis. The methodology includes the overall research design,

sampling procedure & fieldwork done & finally the analysis procedure. The

methodology used in the study consistent of sample survey using both primary &

secondary data. The primary data has been collected with the help of questionnaire as

well as personal observation book, magazine; journals have been referred for

secondary data. The questionnaire has been drafted & presented by the researcher

himself.

Sample Size:

Sample of 100 people was taken into study, and their data was collected.

Sampling Technique:

To study the Project, a Simple Sampling technique is used.

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Data Collection:

Collection of data is done by Secondary Data & through Questionnaire

i.e., Primary data was collected through Questionnaire.

Data Analysis:

After data collection, I analyzed customer’s views, ideas and opinions related to Advance Product and about SBI Advance Product and from this, SBI will come to know the customer requirements.

Data Interpretation:

Interpretation of data is done by using statistical tool i.e Bar graphs, and also using quantitative techniques (by using these techniques) accurate information is obtained.

Classification & tabulation of data:

The data thus collected were classified according to the categories, counting sheets & the summary tables were prepared. The resultant tables were one dimensional, two dimensional.

Statistical tools used for analysis:

Out of the total respondents, the respondents who responded logically were taken into account while going into statistical details & analysis of data. The tools that have been used for analyzing

51

data & inference drawing are mainly statistical tools like percentage, ranking, averages, etc.

GRAPHICAL REPRESENTATION OF DATA

AND INTERPRETATIONS:

As per questionnaire and market surveys I have find out different responses from different people. According to their responses I analyze the findings and draw certain remarks.

QUESTIONNAIRE

Q1.In which bank , you have an account?

a) SBIb) ICICIc) HDFCd) OTHER

PARTICULARS PERCENTAGE

SBI 60 %

ICICI 33 %

HDFC 5%OTHER 2%

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TOTAL NO. OF PEOPLE 100

SBI ICICI HDFC OTHER0%

10%

20%

30%

40%

50%

60%

70%

60%

33%

5% 2%

RESPONSES OF PEOPLE IN %

% OF CUSTOMER RESPONSES

INTERPRETATIONS:

It has been observed that approximately 60% of correspondents are using the service of SBI for their daily transaction, around 33% of people are using ICICI Bank for their transaction and only 5% & 2% of people are using HDFC & other Bank service respectively in Bhilai. It also shows that SBI have the highest market position in Bhubaneswar as per my sample.

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Q2. Are you aware of products & services provided by SBI?

a) YESb) NO

YES 85%

NO 15%

Total No. of People 100

YES NO0%

10%

20%

30%

40%

50%

60%

70%

80%

90% YES; 85%

NO; 15%

INTREPRETATION:-

From the above data it is clear that most of the customers (around 85%) of Bhubaneswar have the idea about the product & services of SBI, the rest 15%

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have the idea about the product they are using. In this 15% most of the people are from typical rural area (Farmers).

Q3. If yes are you aware of the advance products (Loan segments) of SBI?

YES 95%

NO 5%

TOTAL NO. OF PEOPLE 100

YES NO0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100% 95%

5%

% OF PEOPLE

% OF PEOPLE

INTREPRETATION:-

It is clear that most of the people have the idea about the advance product of SBI. Almost all the 95% people who have the idea about the advance product are the user of SBI product& service.

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Q4. Which bank you prefer for taking loans?

SBI 62%

ICICI 12%

HDFC 2%

OTHER 24%

TOTAL NO. OF PEOPLE 100

SBI ICICI HDFC OTHER0%

10%

20%

30%

40%

50%

60%

70%62%

12%

2%

24%

Sales

Sales

INTREPRETATION:-

According to my sample size 85% of people prefer SBI for loan product, but some people prefer ICICI, HDFC or OTHER Bank for loan because they are working with that bank & it is easier for them to get loan from their bank & it

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easier for them to pay the interest because it is less as compare to other bank because they are the employee of that bank.

Q5. If you prefer SBI for taking loan than what influence you to take Loan from SBI?

Most of the people said that they prefer SBI for taking loan because of the transparency and the lowest interest rate for any kind of loan product. And it is easy to get loan from SBI as compare to other bank because less paper work is require and as it is the largest govt. bank in India and having partnership with RBI (Reserve Bank of India) and other association, it is easier for SBI to give loan to people with a longer repayment period.

Q.6 Which loan product of SBI you have used?

HOME LOAN 47%

EDUCATIONAL LOAN 20%

CAR LOAN 15%

PERSONAL LOAN 10%

OTHER 8%

TOTAL NO. OF PEOPLE 100

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HOME LOAN EDUCATIONAL LOAN

CAR LOAN PERSONAL LOAN

OTHER0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50% 47%

20%15%

10% 8%

Sales

Sales

INTREPRETATION:-

From the sample size 85% of people are using the SBI loan product. From the 1800 people 47% of people took home loan from SBI. 20% of people took education loan for their children, 15% of people took car loan from SBI. Some of the customer took 2 type of loan from SBI like both car & educational loan and home & car loan. 10% of people took personal loan.

Q7. What do you feel about the services providing by SBI in advance product?

Not satisfied 0%

Satisfactory 2%

Good 55%

Excellent 43%

TOTAL NO. OF PEOPLE 100

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NOT SAISFIED SATISFACTORY GOOD EXCELLENT0%

10%

20%

30%

40%

50%

60%

0% 2%

55%

43%

CUSTOMER PERCEPTION TOWARDS THE SERVICE PROVIDE BY SBI IN ADVANCE PRODUCT

CUSTOMER PERCEPTION TOWARDS THE SERVICE PROVIDE BY SBI IN AD-VANCE PRODUCT

INTREPRETATIONFrom this it is clear that the service provide by SBI in its advance product is good in between the customer. All of them satisfy with the product provide by SBI. 55% of people said that the service provide by SBI is good & 43% said it is excellent & just 2% of people said that it is satisfactory.

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Q8. Which features you like most in Loan segments of SBI?

LESS PAPER WORK 3%

ATTRACTIVE INTEREST RATE 35%

TRANSPARENCY 20%

SIMPLE AND FAST PROCESSING 2%

LONGER REPAYMENT PERIOD 40%

TOTAL NO. OF PEOPLE 100

LESS P

APER W

ORK

ATTRACTIV

E INTE

REST R

ATE

TRANSP

ARENCY

SIMPLE

& FAST

PROCESSIN

G

LONGER

REPAYM

ENT P

ERIO

D0%5%

10%15%20%25%30%35%40%45%

FEATURES LIKE BY CUSTOMER

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INTREPRETATION

Most of the people like the attractive interest rate & longer repayment period. It’s easier for people to repay the whole loan amount with its interest with low interest rate and with longer repayment period.

PROJECT Findings:

From this project it is found that SBI advance product having the 1st place in the

market at Bhilai, there is a great opportunity to compete with ICICI Bank & to

retain its customer by fulfilling the requirement of customer in SBI advance

product.

It has been observed that approximately 85% correspondents are using

advance product of SBI and 15% are not using any type of advance product of

SBI in Bhubaneswar.

All of SBI customers are satisfied with the services provided by the bank.

Many of these customers satisfied with the low interest rate and longer

repayment period of the advance product.

Most of the customers at Bhilai prefer to take loan from SBI.

Approximately 43% of advance product users said that the service of SBI in

advance product is excellent.

A response from customer care is so clear & good.

Many customers have no time to call customer care so that they are not able to

know about the service & features of SBI advance product.

Most customers are shifted from other bank’s advance product to SBI because

of hidden charges, high interest rate, less repayment period.

Government employees are more concern than private employees for advance

product.

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REASONS FOR HIGHLY USE OF SBI ADVANCE PRODUCT:

LESS PAPER WORK

ATTRACTIVE INTEREST RATES

TRANSPARENCY

SIMPLE & FAST PROCESSING

LONGER REPAYMENT PERIOD

QUICK PROCESSING

Suggestion & Recommendation

Recommendation:

Customer awareness programme is required so that more people should attract

towards advance product.

If there are any kind of hidden charges than that must disclose to customer

before giving loan to them.

SBI must take some steps so that customers can get their loan in time. Like

phone verification by customer care that one customer is got their loan on time

or not .It must be before a certain date so necessary steps can be taken.

SBI should more concern about physical verification rather than phone

verification so it will avoid fraud or cheating.

Advance product selling agents must not give any type of wrong information

regarding advance product.

For the better service new offers would be require.

SBI customer care should more concern about the fastest settlement of

customer problems.

Before deducting or charging any monetary charge SBI must consult with customer.

Agents should be trained, well educated & proper trained to convince the people

about different advance product.

It is the duty of the bank to disclose all the material facts regarding advance

product, like interest charged, repayment period, other types of charges, etc.

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Special scheme should be implemented to encourage both customer and

agents.

The bank should increase the period for repayment of loan.

SBI should more focus on Retaining existing customers.

SBI must focus on Segmentation based on customer knowledge Product

offering based on customer demand.

SBI must take feedbacks of customers regarding features & services.

Suggestions given by the consumers at the time of survey:

There is more time period for repayment of education loan.

Education loan should be providing to private college also which is not under

AICTE or any kind of University.

SBI should take steps to solve customer problems immediately.

Agents should be trained, well educated & proper trained to convince the people

about different advance product.

Loan sanction date should be according to customer convenient.

A customer awareness programme should be taking place in rural area.

Conclusion

From the analysis part it can be conclude that customers have a good respond towards

SBI advance products in Bhilai. SBI is in 1st position having large number of customers

& providing good services to them. The bank has a wide customer base, so the bank

should concentrate on this to retain these customers.

In present scenario SBI is the largest advance product issuer in India. Within a very

short period of time the achievement made by SBI is excellent, what a normal bank

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cannot expect, but it is being done by SBI. It happens due to employee dedication

towards the organization, fastest growing Indian economy, & brand image.

To be the largest advance product issuer, SBI should focus on-

Launch Innovative product

Customized advance products

Better customer services

Fastest customers problem solving techniques

Customer retention

Apart from all the above, SBI believe in providing good customer services to their

customers which is a key factor for success in future.

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Questionnaire

Name - _____________________________________

Occupation-__________________________________

Contact Detail -_______________________________

Q. On which bank you depend for your regular transaction?

a) SBIb) ICICI Bankc) HDFC Bankd) Other Bank, Specify (_____________)

Q. Are you aware of products & services provided by SBI?

a) YESb) NO

Q. If yes are you aware of the advance products (Loan segments) of SBI?

a) YESb) NO

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Q. Which bank you prefer for taking loans?

a) SBIb) ICICI Bankc) HDFC Bankd) Other Bank, Specify (_____________)

Q. If you prefer SBI for taking loan than what influence you to take Loan from SBI?

_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________.

Q. Which loan product of SBI you have used?

a) Home Loanb) Education Loanc) Car Loand) Personal Loane) Other Loans, Specify ( ______________ )

Q. What do you feel about the services providing by SBI in advance product?

a) Badb) Satisfactoryc) Goodd) Excellent

Q. Which features you like most in Loan segments of SBI?a) Less paper workb) Attractive interest ratec) Transparencyd) Simple & fast processinge) Flexibility to choose an EMI base loan or an overdraftf) Longer tenure lone for ease of repayment g) Specially design product for self employedh) Any other feature, specify ( _____________ )

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Q. Any suggestion you want to give for the betterment of SBI advance product.

___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________.

Bibliography:

Internet:

www.google.co.in

www.sbi.com

www.slideshare.net

WWW.WIKIPEDIA.COM 1

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BOOKS

Research Methodology

Marketing research

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