sc for-banking sales-service-infographic_3-10-2015
TRANSCRIPT
Commerce for Banking: Digital Customer Experience Management
Sales & Service
50% reduction in tier 2 customer
service escalations
30% increase in loan applications by
a global bank based in Milan after implementing a Digital
Customer Experience solution
8% Increase in loan application
conversions by a US Retail Mortgage Lender. Resulting in
$2.5 Million in additional revenue when implementing
a digital customer experience solution
Commerce Digital Customer Experience Management for Banking helps banks deliver an improved customer experience that drives improved up-sell, cross-sell, and pro�table growth.
Seamless brand engagementDesign consistent marketing
experiences across all customer touch points
Real-time, Personal InteractionsCapitalize on new technologies to stimulate new relationships
2x - 5xincrease in resource ef�ciency
300% - 400%increase in pro�tability
>100%increase in customer retention
Customer insightUse advanced analytics for a deeper understanding of customers
Advocacy
Involvement
Interacting Engagement
Awareness
Usage
Transacting
N
S
EW