scamardo.monday.engaging staff
TRANSCRIPT
Millennials
• desire immediate feedback • prefer the instant gratification of texting to the slow
response of email• prefer casual attire at work• want more flexibility with scheduling and work location• value the nature and importance of the work over the pay
and benefits• want to be involved in strategy and not only in executing
it
From Dan Schawbel
Results
Accountability
Commitment
Crucial Communications
Trust
Relationship Between Change, Trust & Results
Lencioni, 2002
“Trust is the willingness of one to be vulnerable to the actions of another whose behavior and actions they cannot control.”
--Academy of Management
Components of Trust
Competence
Benevolence
Character
Resource: Mayer, Davis & Schrooman, 1995
Results of Trust in the Leader
organizationalproductivity
job satisfaction high performance
collaborative teams
positive opinions of leader
innovative behavior
crucial communications
achieved goals organizational alignment
Circumstantial Reasons for Trust
• Sense of control/influence• Perceived similarity• Consistency• Expectations met• Understand motives behind actions
What are the
3 causes of distrust
in organizations & teams?
Change
Uncertainty
Inconsistency
Results of Low Trust
suspiciousnessturnover presenteeism
marginal work lack of communication
time wasted
increasedoperating costs
gossip fear
Best Practices for Building Trust
Make & Keep Commitments Explain decisions & direction
Give RecognitionGet Results
Seek & Implement Feedback Sever Grapevine
Be VisibleUse Empathy
Acknowledge ErrorsEngage in Crucial Communications
Every
interaction with every
person creates the opportunity for
trust or for
distrust.
creates the opportunity for
trust or for
distrust.
creates the opportunity for
trust or for
distrust.Dr. Monica Scamardowww.variateconsulting.com
512.914.6484