1

Scams and older people

Louise HughesSafeguarding Programme Manager

2

Financial abuse in Wales

• 21% of adult safeguarding referrals in Wales are about financial abuse

• Issues include; wills, theft, property, misuse of power of attorney, befriending, taking benefits

• Almost 70% of advocacy services for older people in Wales said financial abuse is the most common form of abuse they deal with

• Complex situation to deal with when family are involved and the person has capacity

3

Scams

• A scam is a scheme that is designed to con people out of their cash

4

Statistics • The Alzheimer's Society published a

report called 'Short Changed: Protecting people with dementia from financial abuse', 2012– 40% of older people in the UK with

dementia are regularly targeted by scam mail some of whom have lost money by entering competitions.

– 15% had been approached by rogue traders or had unnecessary work done.

– 70% were routinely targeting by rogue traders over the telephone.

– 62% had been approached by unscrupulous cold callers or doorstep sales people.

• In June 2011 the National Fraud Authority published their report on victims of fraud. – women over 66 on low incomes are

particularly vulnerable to fraudulent offers

– the total fraud loss for UK women over 66 year old is £0.32bn, with £0.26bn spent on foreign lotteries and £0.06bn spent on prize draw scams.

• In 2006 the Office of Fair Trading published 'Research on impact of mass marketed scams'. – It concluded that a victim has a 30%

chance of falling for another scam within the following 12 months

5

Research

• ‘Short Changed: Protecting people with dementia from financial abuse’ Alzheimer’s Society 2012

• National Fraud Authority report on victims of fraud, 2011

• ‘Desperate times, desperate consumers’ Citizen’s Advice 2011

• ‘ The psychology of scams: Provoking and committing errors of judgement’ Office of Fair Trading 2009

• Office of Fair Trading report ‘Research on impact of mass marketed scams’ 2006

6

Types of scams

• Prize draw wins• Fake foreign lotteries• Bogus psychic

predictions• Telephone scams • Miracle health cures• Investment scams

• Doorstep crime

• Internet scams– Fake bank security

emails– Phishing for identity– Foreign money offers– Online dating

7

8

9

10

Scams and UK Consumers

– 380,000 people each year fall victim to prize draw scams

– Office of Fair Trading research estimates that UK consumers lose about £3.5 billion to scams each year

– BUT ..... Less than 5% of people report scams to the authorities

11

Impact

– ‘Suckers lists’ – responding to one scam can lead to chronic victimisation especially amongst vulnerable consumers

– Older people are more likely to be targeted by a scam and older people are likely to lose larger amounts of money

12

Common Traits

• They are unsolicited• They promise something for nothing• They want money upfront• They seem too good to be true – and they are!• They are perpetrated by criminals who have

no regard for the welfare of the victims

13

Effects on the Victim• They often feel a loss of confidence, self worth, anxiety,

depression• Feelings of guilt for falling for a scam• Fear that someone knows where they live• Mental and physical health can deteriorate• Debt• Become estranged from family and friends• Becoming addicted to the scam mail• Irrational belief that they will win something soon• Older people on average lost twice as much as other age

groups with many becoming ‘chronic’ scam victims

14

Identifying chronic scam victims

• Lots of junk mail being received• House full of cheap goods, jewellery, clocks,

calculators• Frequent calls from strangers• Mood swings• Withdrawing from family and friends• Secretive about finances• May be a victim of other crimes; doorstep crime

15

16

Preventative approaches

• NATIONALLY– Age Cymru Scams Toolkit– Partnership working– Scambusters– Doorstep crime campaign– Training and awareness

sessions– ‘Think Jessica’ Campaign– Conferences– Media

• LOCALLY– Trading standards– Scambusters– Community Safety

Partnerships– Advocacy services– Holistic approaches by

adult social services

17

Scams and dementia project

• 2 year Comic Relief funded project• Partnership with the Alzheimer’s Society• 2 volunteer co-ordinators• Trained volunteers and advocates• Awareness raising workshop sessions • 6 areas across Wales

18

Contact Details • Louise Hughes• Safeguarding Programme

Manager

• Louise.hughes@agecymru.org.uk

• Ffion Jones• Safeguarding Programme

Administrator

• Ffion.jones@agecymru.org.uk

• Age Cymru• St Andrews Park• Queens Lane• Bromfield Industrial Park• Mold• Flintshire• CH7 1XB

• 01352 706228• www.agecymru.org.uk