Copytech’s Guide to setting up Scan-to-Email Office 365 on Kyocera MFDs

Scan-to-Email Office 365

Copytech’s guide to setting up Scan-to-Email on Kyocera MFDs using Microsoft Office 365

Time required for set up: Approximately 10 minutes

Engineer required: No

Copytech’s Guide to setting up Scan-to-Email Office 365 on Kyocera MFDs

Pre-requisite:

Your Kyocera scanner must be located

on a network where it can access the

internet in order to connect to

Microsoft’s Office365 SMTP server.

You must also ensure that any network

security policies and firewalls that you

operate will allow this.

Step 1

Open Kyocera Command Center in a

web browser such as Internet Explorer,

Chrome or Firefox by entering the ma-

chine’s IP address into the address bar.

Login as an Admin ( default user name

Admin, default password Admin) (1)

Step 2

Now choose “Network Settings >TCP/

IP” from the menu

Scroll down to the DNS Server settings

and ensure that the correct DNS IP

address(es) for your network are

specified. (2)

If you do not have a DNS Server you

can use an external one such as of

Google’s ( IP address = 8.8.8.8)

Ensure that any changes you make are

saved by clicking on the “Submit”

button at the bottom of the page

1

2

Copytech’s Guide to setting up Scan-to-Email Office 365 on Kyocera MFDs

Step 3

Now choose “Network Settings

>Protocol ” from the menu

Scroll down to the Send Protocols

settings and ensure that the SMTP

(Email TX) is set to On and set SMTP

Security to STARTTLS (3)

Next click on the link Network Security.

(4)

Ensure that SSL is set to On (5)

Ensure that any changes you make are

saved by clicking on the “Submit”

button at the bottom of the page

3

4

5

Copytech’s Guide to setting up Scan-to-Email Office 365 on Kyocera MFDs

Step 4

Now choose “Function Network

Settings >Email” from the menu

Enter “smtp.office365.com” as the

SMTP Server Name ( without the “

marks) (6)

Enter 587 as the SMTP Port Number (6)

Change Authentication Protocol to On

and Authentication as to Other (6)

Enter your Office 365 User name and

password in the Login User Name and

Login Password fields (6)

Scroll down to the Email Send settings

and enter your Office 365 User name

as the sender address (7)

Ensure that the changes you make are

saved by clicking on the “Submit”

button at the bottom of the page (8)

Now you can click on the Test button to

check your connection to Office 365(9)

Connection OK indicates a successful

test and the task is completed.

Logout of Kyocera Command Center

and try sending a scan

8

7

9

6

Copytech’s Guide to setting up Scan-to-Email Office 365 on Kyocera MFDs

Troubleshooting

Test fails

If the Test fails an error code will be given

Error code 1102

Please check that the User name and password details are valid for your Office 365 account. They must be associated with a

mailbox ( although this does not need to be a full mailbox account) and they cannot be for an alias. If you have set up a new

Office 365 account please ensure that it has not been setup as requiring a password change on first login ( a default setting in

Office 365)

Test succeeds

If Test succeeds but sending a scan fails you will get an error message.

Error code 3101

Please check that the sender address set is the same as the login user name. This is a requirement of Office 365