ScenariosScenarios

Presented by Presented by

Krista StricklandKrista Strickland

DefinitionDefinition

Scenario:Scenario: “a narrative or story that “a narrative or story that describes the activities of one or describes the activities of one or more persons, including information more persons, including information about goals, expectations, actions, about goals, expectations, actions, and reactions” (Rosson & Carroll)and reactions” (Rosson & Carroll)

““A A scenarioscenario is a description of users is a description of users and stakeholders using artifacts and stakeholders using artifacts within environments carrying out within environments carrying out tasks or activities” (class notes)tasks or activities” (class notes)

Writing Problem ScenariosWriting Problem Scenarios

Create actorsCreate actors Analyze the results of fieldworkAnalyze the results of fieldwork Write the scenarios using the Write the scenarios using the

stakeholders as actorsstakeholders as actors

Possible ActorsPossible Actors

The actors may be chosen from the The actors may be chosen from the stakeholders, and may include:stakeholders, and may include:– The senior who will use the product The senior who will use the product – Medical personnelMedical personnel

Doctor, nurse, pharmacistDoctor, nurse, pharmacist

– Friends/FamilyFriends/Family– Service peopleService people

Food service, taxi driver, telephone operatorFood service, taxi driver, telephone operator

– OthersOthers

Analyze the FieldworkAnalyze the Fieldwork

Look at the tasks, artifacts and Look at the tasks, artifacts and themes found in the observations to themes found in the observations to identify the common elementsidentify the common elements

Write the ScenariosWrite the Scenarios

Does not have to be an actual event, Does not have to be an actual event, but a “story” based on the tasks, but a “story” based on the tasks, artifacts and themes found in the artifacts and themes found in the fieldworkfieldwork

Show how actors interactShow how actors interact Use extra detailsUse extra details Be creative!Be creative!

Sample Scenario Sample Scenario

An automated blood-testing An automated blood-testing and reporting deviceand reporting device

ProductProduct

Many seniors have diabetes. They Many seniors have diabetes. They currently use a small device that tests currently use a small device that tests their blood-sugar level. This device their blood-sugar level. This device will:will:– Alert the senior when to test their bloodAlert the senior when to test their blood– Test a a senior’s blood-sugar levelTest a a senior’s blood-sugar level– Send the results to the doctor’s office, Send the results to the doctor’s office,

where the computer analyzes them and where the computer analyzes them and the doctor is alerted if there are any the doctor is alerted if there are any problemsproblems

Possible Stakeholders?Possible Stakeholders?

StakeholdersStakeholders

SeniorSenior– Elderly, poor memory and eyesight, Elderly, poor memory and eyesight,

scared of technology, not very mobilescared of technology, not very mobile DoctorDoctor

– Comfortable with technology, very busyComfortable with technology, very busy Caretaker of seniorCaretaker of senior

– May not always be available, May not always be available, comfortable with technologycomfortable with technology

Possible Artifacts or Tasks?Possible Artifacts or Tasks?

Artifacts & TasksArtifacts & Tasks

A sample artifact would be the A sample artifact would be the device the senior currently uses. It is device the senior currently uses. It is likely a small machine which takes a likely a small machine which takes a blood sample, and the senior may blood sample, and the senior may then read their blood sugar level.then read their blood sugar level.

A sample task would be the senior A sample task would be the senior checking his or her blood. They take checking his or her blood. They take the sample, read the results, and the sample, read the results, and take any appropriate actions.take any appropriate actions.

Possible Themes?Possible Themes?

ThemesThemes

The senior has a bad memory, and The senior has a bad memory, and sometimes forgets to check their sometimes forgets to check their blood-sugar level. blood-sugar level.

The senior also has deteriorating The senior also has deteriorating eyesight, and finds it difficult to read eyesight, and finds it difficult to read the test results. the test results.

ActorsActors

Sally the seniorSally the senior– Sally is a senior with diabetes. Her Sally is a senior with diabetes. Her

eyesight and memory are starting to eyesight and memory are starting to deteriorate, but she still tries to live an deteriorate, but she still tries to live an active life - playing cards with friends active life - playing cards with friends and going to bingo. She lives with her and going to bingo. She lives with her daughter Liz and her family, but the daughter Liz and her family, but the family is usually gone all day.family is usually gone all day.

ActorsActors

Dr. MatthewsDr. Matthews– Dr. Matthews has a fairly large practice, Dr. Matthews has a fairly large practice,

including many seniors. He is usually including many seniors. He is usually very busy with appointments, but is very busy with appointments, but is always worried that he doesn’t spend always worried that he doesn’t spend enough time with his senior patients. enough time with his senior patients. The seniors always call him for small The seniors always call him for small problems, but he doesn’t want to problems, but he doesn’t want to discourage it in case they become discourage it in case they become scared to call for a serious problem.scared to call for a serious problem.

ActorsActors

Liz – Sally’s DaughterLiz – Sally’s Daughter– Sally used to care for herself while Liz was at Sally used to care for herself while Liz was at

work, but Liz finds that lately she has to call to work, but Liz finds that lately she has to call to remind Sally to check her blood-sugar. Even so, remind Sally to check her blood-sugar. Even so, Sally still misses the tests because she isn’t Sally still misses the tests because she isn’t always home. And, Liz is also annoyed that Sally always home. And, Liz is also annoyed that Sally keeps calling to ask Liz what the results mean, or keeps calling to ask Liz what the results mean, or saying she can’t see the results and making Liz saying she can’t see the results and making Liz come home to check. Liz’s job is flexible, so she come home to check. Liz’s job is flexible, so she can leave if she has to, but it means going back to can leave if she has to, but it means going back to work and staying later than usual. Liz’s daughter, work and staying later than usual. Liz’s daughter, son, and husband also live in the house.son, and husband also live in the house.

ScenarioScenario Sally is going to a friends to play cards. She Sally is going to a friends to play cards. She

remembers to take her blood-sugar tester remembers to take her blood-sugar tester with her, but she gets so into the card game, with her, but she gets so into the card game, she forgets to check it. When Liz picks her she forgets to check it. When Liz picks her up, Liz asks her how she is feeling. Sally up, Liz asks her how she is feeling. Sally checks her blood immediately, and although checks her blood immediately, and although it is only a little bit high, she wants to call it is only a little bit high, she wants to call Dr. Matthews to let him know. Dr. Matthews Dr. Matthews to let him know. Dr. Matthews has to interrupt an appointment to answer has to interrupt an appointment to answer the phone. He tells Sally not to worry, and the phone. He tells Sally not to worry, and keeps his patient waiting while he spends a keeps his patient waiting while he spends a few extra minutes reassuring Sally it’s OK few extra minutes reassuring Sally it’s OK for her blood-sugar level to vary a bit.for her blood-sugar level to vary a bit.

ScenarioScenario Liz calls Sally at home, and tells her to Liz calls Sally at home, and tells her to

check her blood. Sally does so, but has check her blood. Sally does so, but has misplaced her reading glasses, and cannot misplaced her reading glasses, and cannot read the results on the small display. She read the results on the small display. She calls Liz at work, but Liz is in a meeting and calls Liz at work, but Liz is in a meeting and cannot leave. When Liz’s daughter gets cannot leave. When Liz’s daughter gets home from school, she reads the display for home from school, she reads the display for Sally, but Sally forgets what the regular Sally, but Sally forgets what the regular value is. Sally tries Liz again, but she is still value is. Sally tries Liz again, but she is still in the meeting, so she calls the doctor, who in the meeting, so she calls the doctor, who has to get up from his lunch break to has to get up from his lunch break to answer the call.answer the call.

ReviewReview

Understanding users/lifestyles will be Understanding users/lifestyles will be done by interviews or questionnairesdone by interviews or questionnaires

Tasks, artifacts and stakeholders are Tasks, artifacts and stakeholders are identified by observing the senioridentified by observing the senior

Themes are identified by analyzing the Themes are identified by analyzing the tasks, artifacts and lifestyle detailstasks, artifacts and lifestyle details

Scenarios are created by combining Scenarios are created by combining information from all three areasinformation from all three areas

Questions?Questions?