schedule of tender

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RESERVE BANK OF INDIA

ESTATE CELL PANAJI

TENDER FOR PROVIDING INTEGRATED FACILITY MANAGEMENT SERVICES AT RESERVE BANK INDIA OFFICER’S QUARTERS, ST. INEZ, PANAJI, GOA

Schedule of Tender

Sr

Description / Important dates Date Time 1. Date of publishing the Notice Inviting Tender in

newspapers/RBI website 09/08/2017 -

2. Date of Issue /Sale of Tender Document at Estate Cell, RBI, Panaji, Goa

09/08/2017 10.00 AM to 4.00 PM

3. Last date of sale of Tender documents 01/09/2017 Up to 4.00 PM

4. Last date of submission of documentary proof of pre-qualification by those Tenderers who download the Tender documents from the website

04/09/2017 Up to 2.00 PM

5. Date of Pre-Bid meeting (Venue- Conference Room of Reserve Bank of India, 701-706, Gera’s Imperium II, Patto Plaza, EDC Complex, Panaji, Goa)

01/09/2017 12.00 AM

6. Last date for Receipt of Tender 04/09/2017 2.00 PM

7. Date of opening of Part I of Tender 04/09/2017 4.00 PM

8 Date of opening Part II of Tender Will be intimated in advance

4.00 PM

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ESTATE CELL PANAJI


PART-I

NAME OF THE TENDERER___________________________________ ADDRESS: _________________________________________________ _________________________________________________ _________________________________________________

Due date for submission: _________________________

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RESERVE BANK OF INDIA ESTATE CELL

PANAJI

PART - I - Technical & Commercial


(Section I to XI)

INDEX

S.N. Section Description Page Nos.

1 Section-I Form of Tender 4-5

2 Section-II Articles Of Agreement 6-7

3 Section-III General Instructions To Tenderers and Special Conditions

8-16

4 Section-IV Safety Code 17

5 Section-V The Conditions Hereinafter Referred To 18- 20

6 Section-VI Commercial Conditions 21

7 Section-VII Detailed scope of works 22 - 27

8 Section-VIII Proforma for Bank Guarantee In Lieu Of Earnest Money Deposit

28 - 29

9 Section-IX Proforma for Bank Guarantee for Security Deposit

30 - 32

10 Section-X Minimum No. of Employees to be deployed 33

11 Annexure-I Pre-Qualification Bid 34

12 Annexure-II Part-II 35-37

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Section I Form of Tender

Shri S T Kannan, Place: General Manager, Date: Officer in Charge, Reserve Bank of India, Panaji, Goa 403 001. Respected Sir, We have carefully examined the specifications, s c op e o f w or k a n d schedule of quantities relating to the works specified in the Memorandum hereinafter set out and having visited and examined the site of the works specified in the said Memorandum and having acquired the requisite information relating thereto as affecting the Tender, we hereby offer to execute the works specified in the said Memorandum dur ing the time specified in the said Memorandum at the rates mentioned and in accordance with all respects of specifications, and instructions in writing referred to in articles of agreement, general instructions to the Tenderers and special conditions, conditions herein before referred to, specification and schedule of quantities and with such materials as are provided for, by and in all other respects, in accordance with such conditions so far as they may be applicable.

MEMORANDUM

2. We also agree that our Tender will remain valid for acceptance by the Bank for 90 days from the date of opening of Part I of the Tender and this period of validity can be extended for such period as may be mutually agreed between the Bank and us in writing. We also agree to keep the Bank Guarantee towards earnest money valid during the entire period of validity of Tender, as per enclosed proforma (Section X). 3. Should this Tender be accepted, I/we hereby agree to abide by and fulfill all the Terms and Conditions of the Tender and in default thereof, to forfeit and pay to you or your successors, or assignees or nominees such sums of money as are stipulated in the conditions contained in the Tender together with the written acceptance of the Contract. 4. I/We understand that you reserve the right to accept or reject any or all the Tender either in full or in part without assigning any reason therefor. 5. The Tender is submitted in two parts in separate sealed envelopes. Part I contains all commercial terms and conditions and technical particulars and Part II

(a) Description of works Tender for providing integrated facility management service at Reserve Bank of India Officer’s Quarters, St. Inez, Panaji, Goa.

(b) Estimated cost Rs. 15.00 lakh per annum

(c) Mode of payment As per clause 3.10 General Instructions to Contractors and Special Conditions.

(d) Earnest Money Deposit Rs.30,000/-

(e) Validity of quoted rates One year

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contains only the price bid in the Bank's proforma. Dated this ________day of________2017. For and on behalf of M/s__________________________________ _____________________________________________________ (Signature with seal) Name ___________________________________________ Designation ___________________________________________ Place __________________________________________ Date __________________________________________ (Certified true copy of the Power of Attorney of the above signatory should be enclosed). Witnesses (1) Signature with __________________________________________ name, address and date __________________________________________ ___________________________________________ (2) Signature with ___________________________________________ name, address and date___________________________________________ ____________________________________________

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Section II

Articles of Agreement ARTICLES OF AGREEMENT made this________________day of___________between the Reserve Bank of India, having its Central Office at Mumbai hereinafter called "the Employer.”) on the one part and _______________________ (hereinafter called “the Contractor”) on the other part. WHEREAS the Employer is desirous of carrying out the integrated facility management service at Reserve Bank of India Officer’s Quarters, St. Inez, Panaji, Goa and has caused specifications describing the work to be done. AND WHEREAS the said specifications and the schedule of quantities have been signed by or on behalf of the parties hereto. AND WHEREAS the Contractor has agreed to execute upon the subject work to the conditions set forth herein and to the conditions set forth in the special conditions and in the schedule of quantities and conditions of Contract as modified and finally accepted by both the parties (all of which are collectively hereinafter referred to as "the said Conditions") the works described in the said Specifications and included in the Schedule of quantities at the respective rates therein set forth, amounting to the sum as therein arrived at or such other sum as shall become payable there under (hereinafter referred to as "the said Contract Amount"). NOW IT IS HEREBY AGREED AS FOLLOWS - 2.1 In consideration of the said Contract amount to be paid at the times and in the manner set forth in the said conditions, the Contractor shall, upon and subject to the said conditions, execute and complete the work shown upon the said specifications and the schedule of quantities. 2.2 The Employer shall pay the Contractor the said Contract amount or such other sum as shall become payable at the times and in the manner specified in the said conditions. 2.3 The said Conditions and Appendix thereto shall be read and construed as forming part of this agreement and the parties hereto shall respectively abide by, submit themselves to the said conditions and perform the agreements on their part respectively in the said conditions contained. 2.4 The specifications, agreement and documents mentioned herein shall form the basis of this Contract. 2.5 This Contract is deemed to be a Lump sum Contract for all items of work as described in detail in the bill of quantities and specifications in part I and Part II of the Tender documents. 2.6 The Contractor shall afford every reasonable facility for carrying out of all works relating to reception arrangement and housekeeping and other ancillary works in the manner laid down in the said conditions, and shall make good any damages to the property etc. 2.7 Employer reserves to itself the right of altering the specifications and nature of the work by adding to or omitting any items of work or having portions of the same carried out at any time during the currency of Contract, without prejudice to this Contract. 2.8 Time shall be considered as the essence of this Contract and the Contractor hereby agrees to commence the work from the day of issue of works order/letter of acceptance as provided for in the said conditions. 2.9 All payments by the Employer under this Contract will be made by Reserve Bank of India, Panaji, Goa. 2.10 All disputes arising out of or in any way connected with this agreement shall be deemed to have arisen in Panaji and only courts in Panaji shall have

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jurisdiction to determine the same. 2.11 That the several parts of this Contract have been read by the Contractor and fully understood by him/her. Signature Clause: SIGNED AND DELIVERED by Reserve Bank of India, Panaji, Goa ______________________________________________ (Name and Designation) In the presence of Witnesses - 1. _____________________________________ Address ______________________________________ 2. ______________________________________ Address _______________________________________ _______________________________ ________________________________ If the party is a partnership firm or individual SIGNED AND DELIVERED BY ________________________________ In the presence of Witness 1. ________________________________________ Address 2. ________________________________________ Address_____________________________________ _____________________________________________ THE COMMON SEAL OF____________________________________________was hereunto affixed pursuant to the resolutions passed by its Board of Directors at the meeting___________held__________on____________________________________________________________________________ In the presence of Witnesses 1. ______________________________________________ 2. _____________________________________________ If the Contractor Directors who have signed these signs under common presents in token thereof in the seal, the signature presence of -clause should tally with the sealing 1.__________________________clause in the articles of association. 2. _________________________ If the Contract is SIGNED AND DELIVERED BY t h e Contractor or by the hand of Power of Attorney Shri ___________________ whether a company or _____________________________an individual and duly constituted attorney.

. ,

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Section III General Instructions to Tenderers and Special Conditions

TENDER FEES: The Tender document can be purchased from the Estate Cell, Reserve Bank of India, 701-706, Gera’s Imperium II, Patto Plaza, EDC Complex, Panaji, Goa by paying the Tender document fee of Rs. 500/- (RUPEES FIVE HUNDRED ONLY), either through Demand draft or Pay order in favor of “Reserve Bank of India”, payable at Mumbai. In case the Tender document is downloaded from the website, the Tender fee shall be submitted along with Pre-qualification Bid in the form of Demand draft or Pay order in favor of “Reserve Bank of India” payable at Mumbai. The Tender document fee is NON-REFUNDABLE. Any Tender submitted without the requisite fee will be rejected summarily.

3.1 Issue and Submission of Tender. Sealed Tenders are required to be submitted in two parts, i.e. Part I containing commercial terms, conditions, technical details and detailed scope of work and Part II containing price bid. The Tender shall be prepared and submitted in duplicate in sealed envelopes separately in two parts, viz, Part I and Part II clearly indicating on the covers “Part I - Technical and Commercial Bid" and "Part II – Price Bid", respectively. The covers shall be superscribed “Tender for providing integrated facility management service at Reserve Bank of India Officer’s Quarters, St. Inez, Panaji, Goa. Telegraphic, Fax and E-mail Tenders will not be accepted. The full name, postal address, e-mail address and telefax / telephone number of the Tenderer shall be furnished in a separate sheet of paper along with the application. Insertions, post scripts, additions and alterations shall not be valid unless authenticated by the signature of the Tenderer. All copies of the Tenders should be complete in all respects with all attachments/ enclosures/ annexures. 3.2 Eligibility Criteria - The firms who fulfill the following criteria are eligible to apply:- i. Minimum 5 years of experience in the field of providing integrated facility management services and allied activities. ii. Should have carried out one similar work for minimum three years from 01.04.2014 costing individually not less than Rs. 15.00 lakh each year

OR Should have carried out minimum two similar works for three years from 01.04.2014 costing individually not less than Rs. 8.00 lakh each year.

OR Should have carried out minimum three similar works for three years from 01.04.2014 costing individually not less than Rs. 5.00 lakh each year.

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iii. Tenderers should have a minimum annual turnover of Rs. 20.00 lakh during the last 3 years including the current year supported by audited or CA certified statements of account. iv. Should have carried out facility management services in a 3 Star Hotel having more than 50 rooms for at least two years. v. Tenderers should have applicable tax registrations (PAN, TIN, VAT, CST, GST, etc.) supported by documentary evidence. vi. Tendering firms/companies should have account in a scheduled bank. vii. Tendering firms/companies should have office/sub-office/facility for escalating of complaints in the state of Goa. Along with Annex I, the following documents should be submitted in support of the above requirements:

(i) Registration Certificate of The Company/Firm/Agency under the relevant Act

(ii) E.P.F. registration certificate.

(iii) E.S.I. registration certificate.

(iv) P.A.N. Number.

(v) Service Tax Registration Certificate and VAT/TIN No.

(vi) GST registration

(vi) Income Tax Return for the last three years

(vii) Audited balance sheets of the company/firm for the last three years

(viii) Solvency Certificate issued by the Tenderer’s Banker specifically for this work for an amount equivalent to the estimated cost of the present work, for indicating financial soundness of the Tenderer

(ix) Previous work experience

EMD Intending Tenderer shall pay as earnest money a sum of Rs 30,000/- (Rupees Thirty Thousand only) by a demand draft drawn on a Scheduled Bank or alternately an irrevocable Bank Guarantee in the proforma enclosed for an equal amount initially valid for a period of three months may be furnished. No interest is payable on EMD amount furnished. Security Deposit/Bank Guarantee A Bank Guarantee in the proforma enclosed for an amount of Rs. 1,50,000/- (Rupees One Lakh Fifty Thousands only) should be furnished by the successful Tenderer valid for one year upon award of contract. The EMD furnished by the Tenderer at the time of submission of the Tenders will be returned on submission of

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the Bank guarantee for the security deposit stated above. In case of renewal of the contract for this work, the Bank Guarantee will be required to be renewed for the extended period. 3.3 Tenderers are advised to use only the forms (Tender books) issued by the Bank or forms downloaded from the website. In case the Tenders are submitted u s i n g t h e downloaded Tender forms from the website, if any change/modification thereto is found subsequently, such Tenders are liable for disqualification. However, if they desire to submit additional information, they may do so on their own letter head. Each page of the forms shall be signed and submitted. Each copy of the Tender shall be clearly marked as "original" and “duplicate" as the case may be. Tenders (Part I and Part II separately) super-scribed “Tender for providing integrated facility management service at Reserve Bank of India Officer’s Quarters, St. Inez, Panaji, Goa.”, addressed by name to Shri S T Kannan, General Manager (Officer – in – Charge), Reserve Bank of India, 701-706, Gera’s Imperium II, Patto Plaza, EDC Complex, Panaji, Goa should reach the O ffice not later than 14:00 hours on September 04, 2017. 3.4 The Tender duly sealed may be deposited in the ‘Quotation Box' kept in the Estate Cell, Reserve Bank of India, 701-706, Gera’s Imperium II, Patto Plaza, EDC Complex, Panaji, Goa within the stipulated time / date. No Tender will be received after 1400 hours on September 04, 2017 under any circumstances whatsoever. 3.5 Part I- Technical & Commercial 3.5.1 Part I - In duplicate shall consist of scope of works as specified and documents and commercial terms and conditions in envelope super scribed as Part I. Earnest money either in the form of DD or Bank Guarantee shall be submitted a l o n g with the original of Part I. 3.5.2 Part I of the Tender as submitted shall contain the following: (i) Earnest Money Deposit (EMD) in the form of DD issued by a scheduled bank in

India payable at Mumbai. (ii) Power of Attorney / Authorization with the seal of the company/firm in the

name of the person signing the Tender documents. (iii) List of deviations, if any, in commercial terms and conditions. (iv) List of deviations, if any, in technical specifications. (vii) Any other technical information the Tenderer wishes to furnish.

3.5.3 The Tenderers are advised to visit Reserve Bank of India Officer’s Quarters, St. Inez, Panaji, Goa after obtaining prior approval and acquaint themselves of the site conditions before submitting the Tender. 3.5.4 The Tenderers are advised to submit the Tender based strictly on the General Conditions of the Contract and scope of works as specified contained in the Tender documents, and not to stipulate any deviations. If acceptance of the terms and conditions given in the Tender documents has any price implications, the same should be considered and included in the bid price. Any Tender containing deviation from the laid terms and conditions is liable to be rejected. 3.5.5 All information, correspondence letters shall be submitted in duplicate and addressed to Shri S T Kannan, General Manager, Officer – In – Charge, Reserve Bank of India, 701-706, Gera’s Imperium II, Patto Plaza, EDC Complex, Panaji, Goa.

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3.6 Part II – Price Bid Part II in duplicate containing price bid in envelope super scribed Part II is to be submitted along with the Tender. (a) This part shall contain price quoted in Indian Rupees only as per format (Part II), both in figures and words. One original and one duplicate copy shall be submitted. No other enclosure is permitted in Part II. Change of terms and conditions and technical deviations, if any, found in Part II of the Tender will not be taken into account and will be treated as null and void. (b) The Tenderer must use only the forms issued by the Bank to fill in the rates. The Tender form must be filled in English and all entries must be made by hand and written in ink. If any of the documents is missing or unsigned, the Tender may be considered invalid by the Bank in its discretion. (c) Rates should be quoted both in figures and words in columns specified. All erasures and alterations made while filling the Tender must be attested by initials of the Tenderer. Overwriting of figures is not permitted. Failure to comply with either of these conditions will render the Tender void at the Bank's discretion. No request for any change in rate or conditions after the opening of the part II Tender will be entertained. (d) The rates quoted shall be deemed to be for the whole work and shall be firm and binding without any escalation whatsoever for a period of one year. It may be borne in mind that no request for escalation is ordinarily admissible during the course of the period specified. (e) For any item, if the rate and amount do not tally with respect to the quantity, then the amount arrived on the basis of quoted rates shall only be acceptable and in case of variation of rates in the original and duplicate, the lower of the two rates will be considered for arriving at the total amount for that item. 3.7 Pre-Bid Meeting A pre-bid briefing / meeting of the intending Tenderers will be held at 12.00 pm on September 01, 2017 in Conference Room o f Reserve Bank of India, 701-706, Gera’s Imperium II, Patto Plaza, EDC Complex, Panaji, Goa to clarify any point/doubt raised by them in respect of the Tender. No separate communication will be sent for this meeting. All the intending Tenderers are advised to be present and peruse the Tender documents. They may indicate any points/conditions/specifications which need to be clarified during the meeting. These issues will be discussed and all the Tenderer will be advised suitably. The Tenderers are expected to get all the issues clarified during this meeting and m a y desist from deviating from the Bank's Tender conditions/specifications in their technical (Part I) and Price bids (Part II). 3.8 Opening of Tender Part I of the Tenders will be opened at 15.00 hrs. on September 04, 2017 in the presence of Tenderers who choose to be present. Price bid (Part II) of only such of those Tenderers who are found eligible after scrutiny of their Part I of the Tenders and subsequent site visit will be opened on other day which will be informed to the vendors in advance by email or telephone. 3.9 Broad Scope of Work The tenderer shall be required to perform all housekeeping, gardening and catering duties.

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3.9.1 Cleaning a. Flats/Bungalow*

The Agency has to ensure the following services to be provided for 1 Bungalow, 3 regular flats, 2 single rooms and the five leased flats (address of the leased flats will be provided by the Bank). The work should include: a. Washing and scrubbing of toilet area with detergents and disinfectants etc. of the said flats/bungalow. This work needs to be done once in a week. b. Removal of cobwebs, dusts, termites, insects, pests etc. to be done once in a month. c. Windows sponging and cleaning to be done once in a month. d. Cleaning of ceiling and table/pedestal fans, air-conditioning grills to be done once in a month. e. Cleaning of dustbins with detergents once in a month. f. Cleaning of colony premises including staircase, terrace, etc. and making arrangement to throw the thrash (including that collected from the houses and VOFs) in the corporation dustbin. The Agency shall ensure that the cleaning/ housekeeping materials being utilized by them are of ISI approved products of reputed brands. These should be environment friendly and no toxic chemical should be used for the purpose. It shall also provide to workers proper equipment for sanitary and general cleaning.

b. Visiting Officers Flats (VOF)* The Agency has to ensure the following services to be provided at 5 VOFs including common area and VOF kitchen. The work should include: a. Washing and scrubbing of floor and toilet area with detergents and disinfectants etc. of all the VOF, common area & VOF kitchen to be done every day morning or after guest check out. b. Removal of cobwebs, dusts, termites, insects, pests etc. to be done once in a month. c. Windows sponging and cleaning to be done once in a month. d. Cleaning ceiling and table/pedestal fans, air-conditioning grills to be done once in a month. e. Cleaning of dustbins and buckets with detergents to be done on daily basis. f. Preparing VOF ready for accommodation for guests by making up the bed, changing towels, bed spreads and bed sheets as also the inner sheets to Quilts/Comforters should be changed immediately after the guest checks–out and after every two days if in the continuous occupation of the room. The Agency shall ensure that the cleaning/ housekeeping materials being utilized by them are ISI approved products of reputed brands. These should be environment friendly and no toxic chemical should be used for the purpose. It shall also provide to workers proper equipment for sanitary and general cleaning. * Employees may be engaged to take up the work mentioned in item No. 1 & 2 collectively.

c. Office a. Washing and scrubbing of toilet area with detergents and disinfectants etc. on day

to day basis. b. Removal of cobwebs, dusts, termites, insects, pests etc. to be done once in a

month. c. Windows sponging and cleaning to be done once in a month. d. Cleaning of ceiling/wall/table/pedestal fans, air-conditioning grills to be done once

in a month e. Cleaning of dustbins with detergents on day to day basis. f. The Agency shall ensure that the cleaning/ housekeeping materials being utilized

by them are of ISI approved products of reputed brands. These should be environment friendly and no toxic chemical should be used for the purpose. It shall also provide to workers proper equipment for sanitary and general cleaning.

g. Should sweep, swab and dust the rooms/furniture at office.

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h. Should ensure that all lights, plumbing fittings, TVs etc are in working order. i. Should convey to plumbers/electricians or to the house keeping supervisor for

shortfalls in electric supply/water before allotment of rooms, or any damage occurred.

3.9.2 Washing a. Agency should make arrangement for washing of bed linen, pillow covers & towels etc., with ironing of the same. b. Washing of curtains once in two months. c. Washing of blankets/quilts/ comforters once in two months. The agency shall ensure that, the articles may be washed carefully with the product of reputed brand. In this connection, the agency may avail the services of reputed laundry agencies. The payment of outside agency need to be taken care by the Agency itself, which will be reimbursed by the Bank on submission of bills. 3.9.3 Supply of welcome kit a. The agency should make arrangement for Supply of welcome kit to be kept in VOF for the use of the guest/s. Fresh kit may be provided to the occupant only once during his/her stay at the VOF. The welcome kit should consist of: i. Hair oil pouch – 01 – (Parachute – 10 ml sachet) ii. Small tooth paste tube – 01 – (Colgate -26 gms) iii. Tooth brush – 01 – (Colgate – Soft) iv. Small Bath Soap – 01 – (Lux – 30 gms) v. Razor – 01 – (Gillette - presto) vi. Small shaving cream pouch – 01 – (Gillette – 20 gms) vii. Comb – 01 viii. Detergent Cake – (Rin – 30 gms) ix. 2 Bottles of Bisleri/Aquafina Above articles may be provided in PVC pouch. The agency should make arrangement for providing room freshener of reputed brand and necessary room fresheners in toilets in all the VOF only. b. The agency should provide 2 coffee pouches (Nescafe), 4 tea bags (Tetley), 4 sugar pouches and 4 milk pouches (Nestle) at all the VOF on daily basis. c. Room fresheners/deodorants (of reputed brands viz ODONIL) are to be sprayed in all the rooms (whenever required), and room fresheners may be kept in all common toilets. They may be replenished immediately by the agency whenever required. Reimbursement towards the same may be claimed from RBI. 3.9.4 Gardening a. Employing necessary personnel to maintain the existing and developing garden and lawn. b. Watering, trimming, pruning and removing all the wild grass and weeds in the garden area. c. Re- cultivating the area in the lawn with existing quality of grass wherever dried without any extra cost to the Bank. d. Control of insects, fungus and other diseases by means of spraying with pesticides as and when required. e. Keeping the garden/lawn area clean and neat in appearance including removal of dried/fallen leaves and other waste material & disposal thereof. f. Providing the necessary length of pipe and portable sprinklers etc. for watering purpose from existing taps so as to water entire garden area. g. Removing debris away from the Bank’s premises. During the cleaning work, if any of the electrical, sanitary & water supply systems found to be faulty, may be brought to the knowledge of the care taker. The losses due to breakage / theft / damage or loss of any such materials / equipment / fixtures / furniture or damage due to

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poor and reckless handling shall be recovered from the agency at full cost. The agency should maintain checklist of the work performed by them and get it verified by the care taker on duty/occupant. Any other task which may be required to be done keeping in mind the interest of the Bank with consultation of the agency. 3.9.5 Catering a) The Contractor shall be responsible for procurement of raw materials and ingredients. First quality raw materials and ingredients shall be used in the preparation of food and soft drinks. Fresh vegetables and milk, standard soft drinks shall be used. The quality of the materials should be satisfactory to the officials of RBI who may carry out random inspection. b) The Contractor shall store sufficient quantity of high quality ingredients in the available place in the VOF to ensure preparation of food items in time. The Contractor at his own risk shall make the procurement and storage. c) Every food preparation shall be used for the specific service and the left-over food shall not be carried to next meal service. d) The Contractor shall provide efficient and prompt service to all guests. e) The food preparation is to be done in a strict hygienic environment and matching process without any compromise. The staff is also expected to be reporting for duty with good health and hygiene as well as washed & pressed uniforms. f) The Contractor should provide healthy food under hygienic conditions by ensuring total cleanliness and regular cleaning of facilities in the kitchen. The Contractor shall perform the Service to the satisfaction of the Bank officials. If any shortcoming is found, then on instruction from Bank officials (written/verbal), the Contractor shall rectify the shortcoming immediately. g) The Contractor shall ensure that he appoints well qualified & experienced cooks in all types of food preparation. If Bank asks for procurement of any outside preparations, the Contractor shall arrange for the same and claim the expenditure in his regular bills.

3.10 Terms of Payment: Payment shall be made on monthly basis. i) Payment in respect of manpower deployment will be made as per actual deployment and the firms/ contractors are advised to submit proof of deployment by way of attendance registers and proof of payment of minimum wages along with the bill. ii) Bank's official will verify the deployment of people/ manpower at regular intervals; hence an attendance register should be maintained for verification. 3.11 Selection Criteria: As quality of service is the prime concern Selection will be based on quality cum cost criteria in the following manner. a. Before opening of price bid, a committee will visit the establishments maintained by the firms to check the maintenance, hygiene, staff behavior/performance etc. and will award points as per format below. Price bid of only those firms will be opened whose points are more than 70 out of 100. The decision of the Bank in this regards is final and binding. i) Housekeeping & Maintenance - 50 points (Max) ii) Level of Hygiene - 25 points (Max) iii) Staff Management - 25 points (Max)

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3.12 Taxes The prices quoted shall be deemed to include all applicable taxes, local levies, works contract tax, Value Added Tax (VAT), service tax, GST etc. imposed by Central/State Government/ Local Bodies. If the Tenderer fails to include such taxes and duties in the Tender, no claim thereof will be entertained by the Bank afterwards. As per Indian laws, income tax will be deducted at source and a certificate for the same will be issued to the contractor. 3.13 Insurance The successful Tenderer shall take “workmen compensation policy for the workers engaged in the work for one year renewable thereafter, if the contract is renewed by the Bank. The contractor shall indemnify the Bank for any loss or damage that occurs to persons or building or any third party. Third party liability in contractors all risk policy shall be minimum Rs.5 lakh per person for any one accident or occurrence and Rs.10.00 lakh in respect of damage to property for any one accident or occurrence. Workman compensation Insurance policy for all the staff deployed shall also be taken. Copies of the same shall be submitted to the Bank. Note: These policies shall be valid till the completion of the work. If the contractor does not provide these policies, the Bank reserves the right to take the above insurance policies themselves and recover the cost thereof from the bill of the contractor. 3.14 Signing of Contract Agreement 3.14.1 The General instructions to the Tenderers and special conditions, conditions herein before referred to Conditions of Contract and Technical Specifications and drawings enclosed with the Tender documents, the subsequent correspondence exchanged between the Bank and the Tenderer and the work order placed shall be the basis of the final contract to be entered into with the successful Tenderer. 3.14.2 The Tenderer shall go through the terms and conditions given in the general conditions of contract herewith and his offer shall be strictly in line with the terms specified therein. No deviation from the terms and conditions specified shall be acceptable. Each page of the Tender documents should be signed for his/their having acquainted himself/themselves in the general conditions of contract, Technical specifications, etc. 3.14.3 The Tender submitted on behalf of a firm shall be signed by all the partners of the firm or a partner who has the necessary authority on behalf of the firm to enter into the proposed contract. Otherwise the Tender may be rejected. 3.14.4 On receipt of intimation from the Bank of the acceptance of his/their Tender, the successful Tenderer shall be bound to implement the Contract and within fourteen days thereof, the successful Tenderer shall sign an agreement in accordance with the draft agreement. Notwithstanding the signing of the agreement, the written acceptance by the Reserve Bank of India of a Tender in itself will constitute a binding agreement between the Reserve Bank of India and the person so Tendering, whether such contract is or is not subsequently executed. 3.14.5 The contractor shall not assign the contract. He shall not sublet any portion of the contract except with the written consent of the Employer. In case of

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breach of these conditions, the Employer may serve a notice in writing on the Contractor rescinding the contract whereupon the security deposit shall stand forfeited to the Employer, without prejudice to his other remedies against the Contractor. 3.15 Language The Tender including all labels in documents, catalogues etc. shall be in English. 3.16 Right to Accept Part Tender The Bank reserves the right to accept the Tender either in whole or in part at the same prices quoted by the Tenderer. Other Issues 3.17 The Tenderer must obtain for himself on his own responsibility and at his own expense, all the information which may be necessary for the purpose of making a Tender and for entering into a contract and must inspect the site of the work, and acquaint himself with all local conditions, means of access to the work, nature of the work and all matters appertaining thereto. The Employer's decision in such cases shall be final and shall not be open to arbitration. 3.18 The contractor shall not be entitled to any compensation for any loss suffered by him on account of delays in commencing or executing the work, whatever the cause of delays may be, including delays arising out of modifications to the work entrusted to him or in any subcontract connected therewith or delays in awarding contracts for other trades of the project or in commencement or completion of such works. The Employer does not accept liability for any sum besides the Tender amount, subject to such variations as are provided for herein. 3.19 The successful Tenderer is bound to carry out all items of work necessary for performance of the job even though such items are not included in the quantities and rates. Schedule of instruction in respect of such additional items and their quantities will be issued in writing by the Bank. 3.20 Penalty on pro-rata basis as per the quoted rates will be levied in case of shortfall of persons deployed. 3.21 Contractor will adhere to the provisions of the P ayment of Wages Act 1936, Minimum Wages Act 1948, Contract Labour (Regulation and Abolition) Act 1970 and the other extant labour laws during the course of the contract. Labour License, if required, shall be obtained by the firms at their own cost. 3.22 Penalty If any complaint is received from the Bank’s Executives, Participants or guests/visitors, the same will be viewed seriously and Bank reserves the right to terminate the contract or recover damages/penalty. NOTWITHSTANDING ANYTHING SPECIFIED ABOVE, THE TENDERER SHALL BE

RESPONSIBLE TO TAKE ALL MEASURES TO MAINTAIN THE SAFETY, LOOK, BEAUTY,

CLEANLINESS, HYGIENE AND SANITATION OF THE BUILDINGs AND PREMISES.

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Section-IV Safety Code

1. First-aid appliances, including adequate supply of sterilized dressings, cotton wool shall be maintained in a readily accessible place for the use of staff deployed by the Tenderer. 2. I n case of any mishap, the injured person shall be taken to a public hospital without loss of time, where the injury necessitates hospitalisation. 3. Workers employed shall be provided with protective footwear and rubber hand gloves as per requirement 4. Fire safety measures shall be adhered to as per local by laws.

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Section V

The Conditions Hereinafter Referred To 4.1 Interpretation Clause 1. In construing these Conditions, the Specifications, Schedule of Quantities and Contract Agreement, the following words shall have the meanings herein assigned to them except where the subject or context otherwise required. (a) "Employer" shall mean the Reserve Bank of India and shall include its assigns and successors. (b) "Contractor" shall mean ________________________________ (in the case of a Partnership) and trading in the name and style of____________and having a place of business at ___________________________and shall include the partners for the time being of the said firm and the legal representatives of a deceased partner. (in the case of "Contractor" shall mean Shri___________________________trading in individual) the name and style of_______________________________and shall include his heirs, successors and legal representatives. (in the case of "Contractor" shall mean___________________________a company Company) incorporated under_______________________and having its registered office at ________ and shall include its assigns and successors. (c) "This Contract" Shall mean the Articles of Agreement, the Special Conditions, the Conditions, the Appendix, the Schedule of Quantities and Specifications etc. attached hereto and duly signed. (d) "Notice in writing" Or written notice shall mean a notice in written, typed or printed characters sent (unless delivered personally or otherwise proved to have been received) by registered post to the last known private or business address to have been received when in the ordinary course of post it would have been delivered. (e) "Act of Insolvency" Shall mean any Act of Insolvency ad defined by the Presidency Towns Insolvency Act or the Provincial Insolvency Act or any Act amending such original. (f) "Net Prices" If in arriving at the contract amount, the Contractor shall have added to or deducted from the total of the items in the Tender any sum, either as a percentage or otherwise, then the net price of any item in the Tender shall be the sum arrived at by adding to or deducting from the actual figure appearing in the Tender as the price of that item a similar percentage or proportion of the sum so added or deducted by the Contractor the total amount of any Prime Cost items and provisional sums of money shall be deducted from the total amount of the Tender. The expression "net rates" or "net prices" when used with reference to the contract or accounts shall be held to mean rates or prices so arrived at. (g) "The works" Shall mean Integrated Facility Management Service for Reserve Bank of India, Panaji, Goa as provided herein. Word importing persons include firms and corporations. Word importing the singular only also includes the plural and vice-versa where the context requires.

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4.2 Scope of Contract. The Contractor shall carry out and complete the said work in every respect in accordance with this Contract and with the directions of and to the satisfaction of the Employer. The Employer may in his absolute discretion and from time to time issue further written instructions, details, directions and explanations, which are hereafter collectively referred to as "Employer's Instructions" in regard to (a) The variation or modification of the, quality or quantity of works or the addition or omission or substitution of any work. (b) Any discrepancy in the Schedule of Quantities and/or Specifications. (c) The removal from the site of any materials brought thereon by the Contractor and the substitution of any other material therefore (d) The dismissal from the works of any persons employed thereupon. The Contractor shall forthwith comply with and duly execute any work comprised in such Employer's instructions provided always that verbal instructions, directions and explanations given to the Contractor or his representatives upon the works by the Employer shall, if involving a variation, be confirmed in writing by the Contractor within seven days, and if not dissented from in writing within a further seven days by the Employer, such shall be deemed to be Employer's instructions within the scope of the Contract. 4.3 Dismissal of Workmen. The Contractor shall on the request of the Employer, immediately dismiss from the works, any person employed thereon by him who may, in the opinion of the Employer, be incompetent or misconduct himself and such persons shall not be again employed on the works, without the permission of the Employer. 4.4 Termination of Contract by the Employer The contract can be terminated by the Bank with immediate effect without giving any notice to the contractor because of sensitivity of the work. 4.5 Termination of Contract by Contractor Contract can be terminated by the Contract, if desires by giving one month notice to the Bank. The notice period will start from the day of receipt of written notice by the Bank. 4.6 Delayed Payment. Any bill submitted by the contractor shall be settled in the normal course provided the bills are in order in all aspects. 4.7 Disputes arising out of the contract: The decision of Bank will be final for any dispute arising of this contract. However, the contractor can appeal to the General Manager, Officer – in - charge if not satisfied with the decision of the department and his/her decision will be binding on the contractor. 4.8 Employer entitled to recover compensation paid to workmen If, for any reason, the Employer is obliged, by virtue of the provision of the Workmen's Compensation Act, 1923, or any statutory modifications or re-enactment thereof to pay compensation to a workman employed by the Contractor in execution of the works, the Employer shall be entitled to recover from the Contractor the amount of compensation so paid, and without prejudice to rights of the Employer under the said Act. The Employer shall be at liberty to recover such amount or any part thereof by deducting it from the security deposit or from any sum due by the Employer to the

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Contractor under this Contract or otherwise. The Employer shall not be bound to contest any claim made against it under the said Act, except on the written request of the Contractor and upon his giving to the Employer full security to the satisfaction of the Employer for all costs for which the Employer might become liable in consequence of contesting such claim. 4.9 Right of Employer to terminate Contract in the event of death of Contractor Without prejudice to any of the rights or remedies under this Contract, if the Contractor, being an individual, dies, the Employer shall have the option of terminating the Contract without incurring any liability for such termination. 4.10 Marginal Notes The headings catch lines hereto and in the annexures hereto are meant only for convenience of reference and shall not in any way be taken into account in the interpretation of these presents and the annexures hereto.

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SECTION VI

Commercial Conditions Sr. No. Description Bank's Terms Acceptance of

Bank's terms (YES/NO)

1 Validity 90 days

2 EMD Rs 30,000/- 3 Terms of payment Payment shall be made on monthly

basis.

4 Technical /commercial specifications

As per specifications in Part I of the Tender

5 Penalties As per clause no 3.20 & 3.22 of Section III of Part I of the Tender

6. Minimum no. of Staff to be deployed

As indicated in Section X

Part II should not contain any terms and conditions but only priced bill of quantity. Terms and conditions, if any, incorporated in Part II, will not be valid or considered. Place: Name & Signature of the Contractor Date:

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SECTION VII DETAILED SCOPE OF WORKS

Reserve Bank of India Officer’s Quarters is located at St. Inez, Panaji, Goa having one bungalow, three regular flats, 2 single room accommodation, 5 visiting officer’s flats. The housekeeping facility is also to be provided for Bank’s leased flats located at different locations in and around Panaji and for the office located at 7th floor, Gera’s Imperium II, EDC complex, Patto Plaza, Panaji from Monday to Friday excluding Bank’s holiday. The scope of works involved is as under:

MAINTENANCE AND UPKEEP OF OFFICER’S QUARTERS INCLUDING BUNGALOW, REGULAR FLATS, SINGLE ROOM, VOF, LEASED FLATS AND OFFICE PREMISES. PROVIDING CATERING SERVICES FOR VOF. Working Hours The working hours of the office for the contractor will be from 8.00 AM to 12.00 PM with weekly off on Saturdays and Sundays. However, the Office may be open on

Saturdays with a few officials working. VOF is, however, functional at all times of the day. General Conditions

1. The successful Tenderer shall enter into a Contract Agreement with the Bank within 7 days of issuance of work order. The agreement will cover the details of manpower that will be deployed, their working hours and on-call availability. The contract shall begin from the actual date of commencement of work at the site.

2. All works will be carried out at timings which will be as per convenience to the Office/VOF and without causing interference or inconvenience to the normal work. Contractor’s supervisory staff should be available to give instructions to their staff. All personnel should be in uniform and should maintain discipline. The Manager (Protocol & Security) should be informed immediately whenever there is an emergency situation. Any major work or repairs to be carried out should be brought to the notice of care taker/office immediately. Reports/records of all complaints received and remedial works done should be maintained and should be submitted to him every month.

3. There should be a supervisor in charge of all the facility management works called as Facility Manager. The Facility Manager should be able to arrange additional or skilled worker to be engaged on-call basis. Facility Manager shall also be responsible for co-coordinating with external agencies and Original Equipment Manufacturers.

4. The Facility Manager deployed shall be responsible for preventive and breakdown. He is to be provided with a cellular phone, the number of which is to be made available to the VOF for making contact at all times of the day.

5. The equipment, other tools and aids required for undertaking all the services are to be arranged by the contractor.

6. The contractor shall also be responsible for updating and intimating the Bank regarding any changes in the statutory requirements of Central and State authorities and shall recommend suitable measures to be taken to adhere to such statutory

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requirements. 7. The contractor is responsible for getting the antecedent verification of all

employees done by police authorities. A compliance report along with the details of all his employees needs to be submitted to the Bank for records. This exercise needs to be done periodically, in view of the security angle.

8. No minor shall be engaged by the contractor in discharge of his duties under this contract. If any such violation is observed, apart from cancellation of the contract, suitable legal measures may be initiated against the contractor.

9. A job card to be counter signed by the supervisor needs to be placed in all wash rooms to ensure periodical cleaning.

10. The contractor is expected to use standard and quality disinfectants, air-purifiers, naphthalene balls and other cleaning agents which are safe for the fixtures and also easy on environment.

11. The service personnel of the contractor shall not be provided accommodation inside the premises of the Bank. However, the staff deployed by the contractor for catering purpose may stay back at the quarters.

12. If any Tenderer is found to have any business or family relationship with any employee of Reserve Bank of India, his Tender is bound to be rejected without assigning any reasons thereof.

13. The contractor shall be solely responsible for full compliance with the provisions of “the Sexual Harassment of women at work place (Prevention, Prohibition and Redressal Act, 2013). In case of any complaint of sexual harassment against its employee within the premises of the Bank, the complaint will be filed before the Internal Complaints Committee constituted by the Agency and the Agency shall ensure appropriate action under the said Act in respect to the complaint.

14. The Agency shall not sublet, transfer or assign the contract or any part thereof without the prior written approval of the Bank to any other person/company/ organization.

The duties and work timings of the various service personnel are broadly as under: Facility Manager/House Keeping Supervisor

Timing – In two shifts i.e. 8.00 AM to 6.00 PM and 06.00 PM to 08.00 AM (Duty hours will be allotted as per the Bank’s convenience and as per the labour rules)

Minimum l2th standard/graduate with two years of experience in Hospitality field

Should be of courteous and of polite demeanour. Has to be proactive in solving the infrastructural and human problems. Should ensure that all electrical, plumbing furniture, linen etc are always in

proper order through constant checking of the works carried out by the house keepers. If any damage is observed, the same shall be brought to the notice of AM (Estate).

Should interact with the occupants of VOF and residents enquire personally or through telephone regarding their comfort and assist them.

Should interact with the officials of the Bank for any issues

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Should handover/take over the keys of the rooms allotted to them. Should ensure that that all the wash rooms are cleaned before and after

allotment. Should ensure that all electrical/plumbing/sanitary fittings/installations in the

rooms are in order. Should control all the housekeepers under his charge and allocate duties to

them. Arranging with contractors for repairs/replacement of

electrical/Plumbing/Sanitary/Garden equipment etc. provided in Officer’s quarters/VOF on the basis of complaints recorded in the Register,

Maintaining register of complaints received in respect of officer’s Quarters/VOF/Bungalow and coordinating with the office for repairs of any complaints recorded into the same by residents/guests,

Ensuring proper operation of the pumping system and lighting system by the Security Staff in the Officer’s quarters and arranging for water tankers whenever required

Managing catering services and coordinating with cook in case of any emergency

Making arrangements of sufficient cleaning material required for day to day cleaning without extra cost to the Bank and

Any other duties assigned by the authorized officer of the Bank within the office hours.

Catering Timing – 24 hours. The persons deployed by the contractor may stay back at the quarters. They can accommodate themselves in the place identified by the Bank after completing the service and cleaning of the area. Necessary arrangement for their accommodation (i.e. mattress etc.) may be provided by the contractor. The Contractor shall be responsible for procurement of raw materials and ingredients. First quality raw materials and ingredients shall be used in the preparation of food and soft drinks. Fresh vegetables and milk, standard soft drinks shall be used. The quality of the materials should be satisfactory to the officials of RBI who may carry out random inspection. a. The Contractor shall store sufficient quantity of high quality ingredients in the available

place in the VOF to ensure preparation of food items in time. The Contractor at his own risk shall make the procurement and storage.

b. Every food preparation shall be used for the specific service and the left-over food shall not be carried to next meal service.

d. The Contractor shall provide efficient and prompt service to all guests. e. The food preparation is to be done in a strict hygienic environment and matching process

without any compromise. The staff is also expected to be reporting for duty with good health and hygiene as well as washed & pressed uniforms.

f. The Contractor should provide healthy food under hygienic conditions by ensuring total cleanliness and regular cleaning of facilities in the kitchen. The Contractor shall perform the Service to the satisfaction of the Bank officials. If any shortcoming is found, then on instruction from Bank officials (written/verbal), the Contractor shall rectify the shortcoming immediately.

g. The Contractor shall ensure that he appoints well qualified & experienced cooks in all types of food preparation. If Bank asks for procurement of any outside preparations, the Contractor shall arrange for the same and claim the expenditure in his regular bills.

h. Assisting guests for lifting and placing the luggage in the room allotted on arrival and departure in the absence of housekeeping staff.

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House keepers 1. Timing for Quarters – 8.00 AM to 6.00 PM (Duty hours will be allotted as per the

Bank’s convenience and as per the labour rules) Washing and scrubbing of toilet area with detergents and disinfectants etc. of

the said flats/bungalow. This work needs to be done once in a week. Removal of cobwebs, dusts, termites, insects, pests etc. to be done once in a

month. Windows sponging and cleaning to be done once in a month. Cleaning of ceiling and table/pedestal fans, air-conditioning grills to be done

once in a month Cleaning of dustbins with detergents once in a month. Cleaning of colony premises including staircase, terrace, etc. and making

arrangement to throw the thrash (including that collected from the houses and VOFs) in the corporation dustbin.

The Agency shall ensure that the cleaning/ housekeeping materials being utilized by them are of ISI approved products of reputed brands. These should be environment friendly and no toxic chemical should be used for the purpose. It shall also provide to workers proper equipment for sanitary and general cleaning.

Should sweep, swab and dust the rooms/furniture at VOF. Should ensure that all lights, plumbing fittings, TVs etc are in working order. Should convey to plumbers/electricians or to the house keeping supervisor for

shortfalls in electric supply/water before allotment of rooms, or any damage occurred.

Shall assist the guests for lifting and placing the luggage in the room allotted on arrival and departure.

Daily cleaning of open areas, & common area of the building with approved cleaning materials.

Cleaning of kitchen hood on fortnightly basis or early as per requirement Should provide all cleaning devices and consumables like brooms, swabs,

phenyl, floor cleaning agents, detergents, naphthalene balls, toilet rolls, Odonil, etc.

2. Timing for office – 8.00 AM to 12.00 PM (Duty hours will be allotted as per the Bank’s convenience and as per the labour rules)

Washing and scrubbing of toilet area with detergents and disinfectants etc. on day to day basis.

Removal of cobwebs, dusts, termites, insects, pests etc. to be done once in a month.

Windows sponging and cleaning to be done once in a month. Cleaning of ceiling/wall/table/pedestal fans, air-conditioning grills to be done

once in a month Cleaning of dustbins with detergents on day to day basis. The Agency shall ensure that the cleaning/ housekeeping materials being

utilized by them are of ISI approved products of reputed brands. These should be environment friendly and no toxic chemical should be used for the purpose. It shall also provide to workers proper equipment for sanitary and general cleaning.

Should sweep, swab and dust the rooms/furniture at office. Should ensure that all lights, plumbing fittings, TVs etc are in working order.

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Should convey to plumbers/electricians or to the house keeping supervisor for shortfalls in electric supply/water before allotment of rooms, or any damage occurred.

UPKEEP & MAINTENACE OF GARDEN, LAWN & HORTICULTURAL WORKS IN THE PREMISES The scope of services to be rendered under the contract shall broadly include the following items of work.

a. Removal of wild growth from the garden, lawn area as and when required. b. Nursing, watering, periodical trimming of the plants. c. Cleaning the entire garden area and taking away the dry leaves from the

premises. d. Providing manure and good quality earth at regular intervals, e. Spraying required suitable pesticides and insecticides at regular intervals f. As and when required the arrangements have to be made for keeping the plant

inside the premises in sophisticated manner and the plants kept inside the premises have to be watered daily and need to be changed once in a week. Re-potting of plants has to be done regularly to keep the potted plant in healthy condition. The required manure and soil mixtures have to be provided at no extra cost.

g. Necessary arrangements shall also be made to place good quality indoor potted plants of various species brought from outside. These indoor plants shall be replaced with alternative plants once in fortnightly. This arrangement has to be made without any extra cost.

h. Trimming/pruning of trees shall be carried out as and when required and instructed without any extra cost to the Bank.

i. Plants shall be maintained in good health condition. If any plants got wilted due to improper maintenance, the same species of plant shall be replanted at free of cost.

Any additional work, which is to be carried out for the development works in the garden, has to be carried out at no extra cost. However, the cost of additional item of plants will be paid separately as per actual bills and no labour charges towards this will be paid. CLEANING OF LINEN, UPHOLSTRY AND SUPPLY OF CLEANING MATERIALS Washing a. Should carry out washing/cleaning of linen, bed sheets, pillow covers, hand towels, bath towels after every change of occupancy from the vof rooms, or on every alternatively day or if demanded by guest if stained. b. Washing of curtains once in two months. c. Washing of blankets/quilts/ comforters once in two months. The contractor shall ensure that, the articles may be washed carefully with the product of reputed brand. In this connection, the agency may avail the services of reputed laundry agencies. The payment of outside agency need to be taken care by the Agency itself, which will be reimbursed by the Bank on submission of bills.

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Supply of welcome kit a. The agency should make arrangement for Supply of welcome kit to be kept in VOF for the use of the guest/s. Fresh kit may be provided to the occupant only once during his/her stay at the VOF. The welcome kit should consist of: i. Hair oil pouch – 01 – (Parachute – 10 ml sachet) ii. Small tooth paste tube – 01 – (Colgate -26 gms) iii. Tooth brush – 01 – (Colgate – Soft) iv. Small Bath Soap – 01 – (Lux – 30 gms) v. Razor – 01 – (Gillette - presto) vi. Small shaving cream pouch – 01 – (Gillette – 20 gms) vii. Comb – 01 viii. Detergent Cake – (Rin – 30 gms) Above articles may be provided in PVC pouch. The agency should make arrangement for providing room freshener of reputed brand and necessary room fresheners in toilets in all the VOF only. b. The agency should provide 2 coffee pouches (Nescafe), 4 tea bags (Tetley), 4 sugar pouches and 4 milk pouches (Nestle), 2 Bottles of Bisleri/Aquafina everyday (One litre each) at all the VOF on daily basis before allotting the rooms. c. Room fresheners/deodorants (of reputed brands viz ODONIL) are to be sprayed in all the rooms (whenever required), and room fresheners may be kept in all common toilets. They may be replenished immediately by the agency whenever required. Reimbursement towards the same may be claimed from RBI. CLEANING OF UNDER GROUND SUMPS & OVER HEAD TANKS

a. The cleaning of underground sumps and overhead tanks shall be carried out (mechanically) once in 6 months, preferably in September/ October and February/ March. Necessary cleaning materials shall be used with the approval of Bank’s Engineer.

b. Information in respect of cleaning the tanks shall be conveyed to the inmates well in advance.

c. Proper planning shall be done for the cleaning works and the same shall be bought to the notice of the Bank’s officer/s.

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Section VIII

Proforma for Bank Guarantee In Lieu of Earnest Money Deposit (To be submitted on non-judicial stamp paper of appropriate value purchased in the name of the issuing Bank) This deed of guarantee made this______day of_____Two T housand______between (Name of Banker) having its registered office at ________(place) and one of its local offices at _____(hereinafter referred to as the Surety), and Reserve Bank of India, a Corporation constituted by the Reserve Bank of India Act, 1934, having its Central Office at Central Office Building, Shahid Bhagat Singh Road, Mumbai - 400 001 INDIA (hereinafter referred to as the Bank). WHEREAS____________(Tenderer's name hereinafter referred to as ‘Tenderer') a Company registered under_______and having its registered office at_______is bound to deposit with the Bank by way of earnest money INR_______ (Rs._________________only) in connection with its Tender for Providing Integrated Facility Management Services at Reserve Bank of India, Panaji, Goa and the specifications and terms and conditions enclosed therein. WHEREAS the Tenderer as per clause No._________Section II of Instructions to Tenderers and special conditions has agreed to furnish a bank guarantee valid up to____instead of deposit of earnest money in cash. NOW THIS WITNESS 1. That the Surety in consideration of the above Tender made by the Tenderer to the Bank hereby undertakes guarantee payment on demand without demur to the Bank the said amount of INR_________(Rs.________ _________ 2. This guarantee shall not be affected by any infirmity or irregularity on the part of the Tenderer or by the dissolution or any change in the constitution of the Bank, Tenderer or the Surety. The Bank shall be eligible to make any claim under this guarantee if the Tenderer after submitting his Tender, rescinds from his offer or modifies the terms and conditions thereof in a manner not acceptable to the Bank or expresses his unwillingness to accept the order after the Bank has decided to place order with the Tender for Integrated Facility Management Service at Reserve Bank of India, Panaji, Goa. The Banks' decision in this regard shall be final and binding. The Surety shall not and cannot revoke this guarantee during its currency except with previous consent of the Bank in writing. Notwithstanding anything contained in the foregoing, the Surety’s liability under the guarantee is restricted to INR______(Rs._____ ____________ only). This guarantee shall remain in force and effective up to____________ and shall expire and become ineffective on intimation thereof being given to the Surety by the Bank in which event this guarantee shall stand discharged. The Surety will make the payment pursuant to the demand notice issued by the Bank, notwithstanding any dispute that may exist or arise between the Tenderer and the Bank or any other person. Any forbearance, act or omission on the part of the Bank in enforcing any of the conditions of the said Tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank.

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Notwithstanding anything contained hereinabove, unless a demand or claim under this guarantee is made on the Surety in writing on or before _______________, the Surety shall be discharged from all liabilities under guarantee thereafter. The Surety has the power to issue this guarantee under its Memorandum and Articles and Association and the person who is hereby executing this deed has the necessary powers to do so under the Power of Attorney granted to him by the Surety. For and on behalf of (Banker's Name and Seal) Branch Manager (Banker's seal)

,.

SIGNED AND DELIVERED For and on behalf of above named

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Section-IX Proforma of Bank Guarantee for Security Deposit

(To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank) No. Date______________ To The General Manager, Reserve Bank of India, Panaji, Goa 403 001 Respected Sir, In consideration of your agreeing to accept the security deposit of INR______(INR____ only) furnish able to you by M/s.______________hereinafter referred to as " the Contractor" ) in terms of their contract with you for providing Integrated Facility Management Services at Reserve Bank of India Officer’s Quarters, St. Inez, Panaji, Goa as per their Tender dated_____ and your Special Conditions of Contract and other Tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated______in the form of guarantee from us in the manner hereinafter contained, we (Name of the Bank) do hereby covenant and agree with you as follows 1. We undertake to indemnify you and keep you indemnified from time to time to the extent of INR______(Rs._____only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Contractor of any of the terms and conditions contained in the said Contract and in the event of the Contractor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof, we shall forthwith on demand pay to you such sum or sums not exceeding in total said sum of INR____ (Rs._____only) as may be claimed by you as your losses and/or damages, costs, charges or expenses by reason of such default on the part of the Contractor. 2. Notwithstanding anything to the contrary, your decision as to whether the Contractor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur. 3. This guarantee shall continue and hold good until it is released by you on the application by the Contractor after expiry of the relative guarantee period of the said Contract and after the contractor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a "No Demand Certificate", provided always that this guarantee shall in no event remain in force after the day of____ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date.

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4. Should it be necessary to extend this guarantee on account of any reason whatsoever, we undertake to extend the period of this Guarantee on your request till such time as may be required by you. Your decision in this respect shall be final and binding on us. 5. You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Contractor or to postpone for any time or from time to time any of your rights or powers against the Contractor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Contractor or any other forbearance, act or omission on your part or any indulgence by you to the Contractor or by any variation or modification of the said contract or any other act, matter or things whatsoever, which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR_______(Rs. ________only) as aforesaid. 6. This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Contractor or any other person, firm or company on its behalf or by the winding up, dissolution, insolvency or death as the case may be, of the Contractor. 7. In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Contractor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights, if any, which are in any way inconsistent with any of the provisions of this guarantee. 8. Subject to the maximum limit of our liability as aforesaid, this guarantee will cover all your claim or claims against the contractor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee. 9. Any notice by way of demand or otherwise hereunder may be sent by special courier, telex, fax or registered post to our local address as aforesaid and if sent by post, it shall be deemed to have been given when the same has been posted. 10. This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees. 11. This guarantee shall not be affected by any change in the constitution of the contractor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated company or concern. 12. Any forbearance, act or omission on the part of the Bank in enforcing any of the conditions of the said Tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being

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given to the Surety by the Bank. 13. This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing. 14. We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and contractor or any other person. 15. Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR_______(Rs.________only). Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry, including extensions if any, of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder, irrespective of whether or not the original guarantee is returned to us. 16. We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank. SIGNED AND DELIVERED (For & on behalf of the above named Bank) For & on behalf of (Banker's Name & Seal) BRANCH MANAGER (Banker's Seal) Address ___________________

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SECTION-X

Minimum Number of Employees to be deployed.

Firms should consider the following number of staff required for the day to activities/maintenance in connection with providing integrated facility management service. Sr. No Category of Staff

Required Number

1 Facility Manager/House Keeping Supervisor (overall in charge)

02 Nos in two shifts

2 House Keeping Staff Quarters/VOF 04 Nos Office 01 Nos

3 Cook 01 Nos 4 Helper 01 Nos

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Annexure – I

Pre-Qualification Bid Sr. No. Description

1 Name & Address of the Contractor

2 Whether Individual or Company or Partnership Firm

3 Name & address of Directors and / or Partners (in case of Company or Partnership firm) or name & address of the Proprietor (s) in the case of sole proprietorship firm. (Documentary evidence to be enclosed).

4 Name of Banker 5 Tender fees details 6 EPF Code: Yes/No

ESI Code No. : Yes/No Income Tax PAN No. : Yes/No Service Tax Regn. No. : Yes/No VAT/TIN Regn. No. : Yes/No GST Regn No. Please attach copies

7 The contractor is having a financial turnover of Rs. 20 lakhs (Rupees Twenty Lakhs) per annum at least for the last three years.(CA certified copy of balance sheet)

8 Audited balance sheets of the company/firm for the last three years

Financial Year

Amount (Rs.

lakhs)

Remarks, if any

2014-15 2015-16 2016-17

9 Income tax returns for last three years

(N.B.: Self certified copies as proof are to be attached) It is certified that the information furnished above is true and correct to the best of my knowledge. In case, it is found that the information submitted is wrong or there has been a misrepresentation of facts, I shall have no objection for my proposal to be rejected, or the Contract to be terminated if the Contract has been signed.

Signature of the Bidder/Authorized Representative With Name & seal

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ESTATE CELL PANAJI


PART-II

NAME OF THE TENDERER___________________________________ ADDRESS: _________________________________________________ _________________________________________________ _________________________________________________

Due date for submission: _________________________

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ESTATE CELL PANAJI

PART-II

Sl No

Description of Work Rate per Annum in figures

Rate per Annum in words

1 Providing integrated facility management service at Reserve Bank of India Officer’s Quarters, St. Inez, Panaji, Goa as per the detailed scope of work specified in Section-VIII of Part –I of the tender.

The rates to be quoted in Indian Rupees inclusive of taxes. Signature with Seal and Address Place: Date:

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Annex-II (To be submitted only along with the Price Bid, Part-II)

Firms should furnish the proposed monthly salary considered for the following staff while submitting the tender. In Rupees Sr. No Category of Staff Salary Considered/proposed

1 Facility Manager/House Keeping Supervisor (overall in charge)

2 House Keeping Staff 3 Cook 4 Helper to Cook 5 Rate for supply 6 Washing charges 7 Total

schedule of tender

Documents