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Schellenberg Michael - RESUME - Eng - cv-r3-020.docx
C O N F I D E N T I A L
resume
Michael Schellenberg Engineer, MBA
CONFIDENTIAL RESUME - page: 2/6
Private address Baumschuelwäg 29 - 8197 Rafz (Zuerich) - Switzerland Citizenship Swiss Birth date January 7th, 1972 Family status Married, 3 children Contact details email: [email protected]
mobile: +41 78 736 98 49
skype ID: michael.schellenberg
Linkedin: www.linkedin.com/in/michaelschellenberg
IN BRIEF
Professional Services & Product Management Director
� Currently head of “Integration & Innovation Business Line” at SITA. � Solid track record in leadership of Professional Services organizations in pre-sales & post sales
(+10 years) and Product Management teams. � Successful management and growth track record with +18 years of international management
experience in IT communication in Switzerland (Geneva & Zuerich), The Netherlands and USA. � Direct management of up to +80 direct professional service staff and +150M$ budgets. � More than ten years driving successfully service transformation & creating innovative teams. � MBA, graduated 2002 with merit at Nimbas/Bradford, a top 10 European Business School. � Fluent in English, French and Swiss German. � On going client involvement, continuous high-level services positioning experience and projects
hands on. � Creative and solutions oriented as well as pragmatic, dynamic, sales minded and self-motivated
individual.
WORK HISTORY ’14+ SITA Director Integration and Innovation Business Line Switzerland, Geneva
’13 – ‘14 EMC Director Global Services Switzerland Switzerland, Zuerich
’08 – ‘13
Orange Business Services
Director Global Services Switzerland & Board member of Telecom Systems (from ’12-’13)
Switzerland, Zuerich ’02 – ‘08
Director global enterprise converged telephony practice & Head of consulting Switzerland (from ’04 – ’08)
’00 – ‘02 Consultant (IP network + IT) The Netherlands ’99 – ‘00 Consultant (IP network + Telephony) Switzerland, Geneva ’98 – ‘99 Alcatel
Lucent Network Integration Engineer (Mobile) USA, Raleigh
’95 – ‘98 Product Management Engineer (PABX) Switzerland, Geneva
Michael Schellenberg Engineer, MBA
CONFIDENTIAL RESUME - page: 3/6
PROFESSIONAL EXPERIENCE
From ’14to present SITA
08.2
014
- pr
esen
t Director Integration and Innovation Business Line Geneva Switzerland
Product management leadership role in developing and managing globally the integration services business and driving innovation.
� Accountability for: � Mobility and digital transformation services (applications & software development,
process digitalization, paper less operation, multimedia content distribution, payment, disruption management, devices and connectivity and IoT).
� Communication integration portfolio (covering: Unified Communications, Security, Contact Centers, Application Performance Management & content delivery and LAN).
� Service management (including ServiceNow transformation), consulting and project mngt.
� Innovation and Incubation for ATI solutions (covering areas such as SDN/NFV, Crew Application, Multimedia Kiosks, vSIM, NFC ...).
� Portfolio strategy & portfolio life cycle management. � Sales/channel strategy and support. � Portfolio marketing, value proposition & market intelligence. � Partnership management & setup. � Global P&L ownership.
+150 M$ budget and global product management team (of approx 20 experts).
Achievements : Introduction of digital multimedia portfolio and mobile digitalization (involved in M&A), introduction of ServiceNow as part of Service Mngt transformation.
Knowledge dev. : Product Management; Air Transport Industry (ATI); global P&L.
SITA (Société Internationale de Télécommunications Aéronautiques) is a 1.8B$, 4500 employees, world's leading specialist in air transport communications and information technology operating in more than 200 countries & territories with HQ in Geneva.
From ’13 to ‘14 EMC
10.2
013
– 07
.201
4
Director Global Services Switzerland
Zuerich, Bern, Gland Switzerland
Leadership role in developing and managing the Services business.
� Member of the Swiss Country Leadership Team & Country Management Team. � Responsible for Professional Services (PS), Customer Services (CS), Pre-sales and
specialized services sales. � Accountable for Professional Services bookings, P&L and go to market strategy. � Deal qualification, approval and services profitability responsibilities. � Involvement in subjects covering: VMware, Big Data, Trust, IT transformation & Cloud. +100 experts in the Global Services team (in pre-sales, sales, PS & customer services) +70 M$ services revenue budget (in PS, CS)
Achievements : Defined 2014 ambition; setup strategy and plan; drive and focus of services sales efforts.
Knowledge dev. : Data Center knowledge; American company; local matrix org; sales accountability; daily usage of Swiss German.
Comment: I decided to quit after a short period on my own choice and due to the role not meeting my expectations.
Michael Schellenberg Engineer, MBA
CONFIDENTIAL RESUME - page: 4/6
From ‘99 to ‘13 ORANGE BUSINESS SERVICES Previously : EQUANT and Global One *
3.20
08 –
9.2
013
Director Global Services Switzerland
Geneva & Zuerich, Switzerland
Leadership role in developing and managing the Services business.
� Member of the Swiss senior management team. � Accountability for: (i) pre-sales and service selling, (ii) consulting, (iii) project management,
(iv) service management (matrix) and (v) field services (matrix).
� Driver in service development and innovation. � Management of P&L – gross margin, utilization, realization and staffing. � Responsible for Professional Services (PS); IT Services (ITS) incl: cloud, mobility services
and m2m; Integration Services (IS) and Contact Center Services (CCS). � Deal qualification, approval and service profitability responsibilities. � Business development with sales and owner of service business in opportunities. +80 experts under direct management (in pre-sales, consulting & project management) +100Meuro services revenue budget (in PS, IS, ITS & CCS)
Achievements : +10% YoY growth; setup organization per competencies; setup of new business development models; successful development of new growth areas; high off-shoring growth (to 50%); forecast governance setup.
Knowledge dev. : Direct business accountability; financial reporting; P&L responsibilities. Recognition : French Telecom « Group Talent » program.
4.12
– 9
.13
Board member of Telecom Systems (TS)
� Active participation in strategy definition. � Accounting records and financial statement reviews.
Achievements : Creation of synergies between TS & Orange. Knowledge dev. : Participation to General Assembly (GA) ; financial reviews.
TS is an IT integrator based in Lausanne (French part of Switzerland) with staff of 25 people active in IT (data center, security, networks etc)
3.20
02 –
2.2
008 Director Global enterprise Converged Telephony consulting practice
in Professional Services
Zuerich, Switzerland
Worldwide lead of the Telephony & Unified Collaboration practice (>100 people). � Business development:
- Introduction (in ’02) and management of services associated with collaboration, IP Telephony, VoIP Convergence, Voice and video technologies.
- High level customer contacts, presentations and large event speeches. - Expert in conducting customer financial analysis and involvement in outsourcing deals.
� Consulting offer development and marketing communication. � Responsible for Knowledge Management (KM), skills definition & intellectual capital (ICAP). � Global governance and transversal communication.
Achievements : Build up a successful global competency (from a few to +100 consultants and consulting revenues to +14 Meuro); driving of sales; acquisition of several large deals though consultative selling.
Knowledge dev. : Global management, matrix/influence management, deployment of KM. Recognition : § Management promotion: CEMA region to entire Europe (EMEA) in Jul’03
then move to Global position in Aug’05. § French Telecom « Group Talent » program.
Lausanne, Switzerland
Michael Schellenberg Engineer, MBA
CONFIDENTIAL RESUME - page: 5/6
3.20
04 –
2.2
008
Head of consulting Switzerland in Professional Services
� Management of 26 consultants. � Responsible for consulting in Switzerland (strategy, P&L and revenues). � Covering domains of (i) Unified Communications & collaboration, (ii) Network &
Security (iii) IT services & M2M � Main responsibilities: work activity management, team operation, hiring and retention. � Worked on several high-level customer assessments engagements (e.g. financial
and technology assessments) and services positioning at CIO level.
Achievements : Constant budget match; growth from 8 to 26 consultants and 1.5Meuro to +9Meuro in 4 years; hiring & talent retention; successes in consultative selling.
Knowledge dev. : Management of team located over Geneva and Zuerich.
9.20
00 –
2.2
002 Solution Consultant in Professional Services
Amsterdam,
The Netherlands
� Responsible for pre-sales. � Design of complex customer IP communication solutions. � Early lead in the introduction of consultative selling.
Achievements : Solution design for MNC and customer acquisitions. Knowledge dev. : IP data network and communication; MBA; European experience;
involvement in large accounts and company merger.
3.19
99 –
8.2
000 Solution Consultant in Professional Services
Geneva,
Switzerland
� Responsible for pre-sales and program management. � Design of Voice and Contact Centre solutions, positioning solutions and customer
presentations. � Responsibilities for pre-paid telephony solution: market requirement specifications, vendor
management & project management.
Achievements : Leadership of prepaid solution and reseller services resulting in revenue growth from 80 to 500 kusd/month within 6 months.
Knowledge dev. : Voice networking; Pre-paid services/industry. Recognition : Company European Excellence award and Management recognition for
excellent performance and dedication.
* OBS is a +12 Beuro French Telecom division active in IT communication services to MNCs. Note: Global One merged with Equant (’02) then with the France Telecom enterprise division and in ‘06 was renamed Orange business Services (www.orange-business.com/en)
From ‘95 to ‘99 ALCATEL
5.19
98 –
2.1
999
Alcatel Network Systems Mobile Telephony Raleigh (NC), USA
Network Integration Engineer in R&D
� Technical R&D responsibilities for the integration of a carrier grade Alcatel Mobile Switch into customer’s environments.
� Project management and management of third party vendors for interoperability testing with complex systems. Frequent customer contacts.
Achievements : Successful participation in several large scale integration projects. Knowledge dev. : Mobile communication; English.
Michael Schellenberg Engineer, MBA
CONFIDENTIAL RESUME - page: 6/6
10.1
995
– 4.
1998
Alcatel Telecom Business Systems Geneva/Zuerich, Switzerland
Product Management Engineer
� Full technical responsibility for latest generation of large scale private voice switch (PABX). � Participation in the introduction of this product in Switzerland, leading to my involvement in
different kinds of challenge (technical and structural) � Complex customer solution design (PABX networks, mobility, CC etc).
Achievements : Highly successful introduction of the new switch in Switzerland. Knowledge dev. : Telephony and PABX market.
References: Company written references available for all roles
EDUCATION
’00
- 02 NIMBAS Graduate School of Management ** Utrecht,
The Netherlands � Part time studies leading to a BRADFORD MBA degree. � Graduated with qualification merit (top 15 students). � Nimbas School ranked 7th best European Business School in (FT 24 Jan ‘00) � Thesis on Knowledge Management (published).
’91
- 95 School of Engineering Geneva,
Switzerland � Leading to a BSEE diploma in electronics and communications engineering. � Graduated with distinction.
‘87-
91
Apprenticeship in Electronics with Landis & Gyr Com. Geneva, Switzerland
� Leading to a federal certificate as electronics technician
cont
inuo
us Continuous education
’16: Driving Strategic Innovation @ IMD / MIT (strategic leadership program)
’14: Airport industry training; ’14: EMC portfolio, cloud and IT transformation; ’12: Creativity, booster for business*; ’11: Advancing Negotiation Skills (@Scotwork); ’10: Persuader training*; ’09: Lean Six Sigma Foundation Green Belt; ’08: Orange business Service Management School; ‘08: Pathways program for manager (level 4: people leadership)*; ’07: Leading and influencing transversally (Lead program)*; ’07: Microsoft Ignite Communication server; ’06: Leading and developing others (Lead program)*; ‘04: ITIL foundation; ’02: Cisco IP Telephony; ’00: Crystal report pro; ’00: Time management; ’99: Cisco router configuration. * part of the Orange Group Talent Program (Orange University)
LANGUAGES
English (fluent); French (native); Swiss German spoken (fluent) INTERESTS & other
Traveling (extensively in SE Asia & southern Africa); Photography; Sports; Flying/Aviation (US pilot license 1999); PADI (open water diver 2016)
OTHER
Board: � Board Member of Telecom Systems (based in Lausanne) - ‘12 to ’13. Publication: � Co-Author of “Measuring Organizational Readiness for Knowledge in Advanced
Topics in Information Resources management” – volume 4 (Idea Group, Inc. publication), 2006.
� Telephony ROI article in itReseller magazine.