schermerhorn - chapter 31 chapter 3 globalization and international management planning ahead what...
TRANSCRIPT
Schermerhorn - Chapter 3 1
Chapter 3Globalization and International
Management
Planning Ahead What are the processes of globalization? What is the environment of international business? How does culture create global diversity? How do management practices transfer across cultures?
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Processes of Globalization
The New Europe European Union (EU)
grouping of European countries who agreed to support mutual economic growth
11 of these countries have agreed to adopt the Euro (common currency)
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Processes of Globalization
The Americas North American Free Trade
Agreement (NAFTA) Agreement for free flow of
goods and services between the U.S., Canada and Mexico
Free Trade of the Americas (FTAA) is a possibility
Other agreements MERCOSUR Andrean Pact CARICOM
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Processes of Globalization
Maquiladoras foreign manufacturing plants allowed to operate
in Mexicoallowed special privileges in exchange for hiring
Mexican labor import materials, components and equipment with duty paid
on “value added”
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Processes of Globalization
Maquiladoras advantages
increased employment and prosperity disadvantages
social costs in border townsexploitation of less expensive Mexican labor
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Processes of Globalization
Asia and the Pacific Rim Asia and Pacific Rim economies are expected to
be larger than those of the EU China is the world’s largest single-country
marketplace Japanese companies account for many Fortune
500 companies
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Processes of Globalization
Africa beckons international
business increased attention to
stable countries
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Environment of International Business
Forms of International Business Global Sourcing
manufacturing and/or purchasing components worldwide and assembling them into a final product
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International Managment
International management involves pursuing organizational objectives in an international setting.
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Environment of International Business
Forms of International Business Exporting
selling locally made products in foreign markets
Importingbuying foreign made products and selling
them in domestic markets
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Environment of International Business
Forms of International Business Licensing Agreement
pay a fee to acquire the rights to sell another company’s products
franchising is form of licensing
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Environment of International Business
Forms of International Business Direct Investment Strategies
joint venturesstrategic allianceswholly owned subsidiary
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Multinational Corporations
Multinational Corporation (MNC) business with extensive international operations
in more than one country
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Multinational Corporations
Advantages of MNCs larger tax bases increased employment opportunities technology transfers introduction of new industries development of local resources
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Multinational Corporations
Disadvantages of MNCs extract excessive profits dominate local economy do not respect local customs and laws fail to help domestic firms develop do not transfer most advanced technology
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I.A. GLOBAL ORGANIZATIONS FOR A GLOBAL ECONOMY
Multinational company (MNC): a business that exercises strategic control over production and/or marketing facilities in two or more countries.
Global corporation: worldwide network of fully integrated design, production, and marketing operations. (This is a global MNC.)
Multi-Domestic MNC: This is a corporation that operates in various countries. Each country has nationals running most operations and there is little involvement with other parts of company outside of each country. (Insurance, real estate).
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Give local examples of international business
Evans Construction Company Harmon Industries
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Financial Performance of MNC’s
Two studies 1. U.S. study found that 58 MNC’s out-
performed 43 solely domestic companies. 2. British study found profitability
increased with foreign involvement. Could be just this time in history.
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Pros and Cons of Global Operations
Ethical Issues in Multinational Operations Foreign Corrupt Practices Act Sweatshops Environmental protection
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Culture and Global Diversity
Culture shared set of beliefs, values and patterns of
behavior common to a group of people
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Culture and Global Diversity
Ethnocentric
tendency to view one’s own culture as superior to others
Geocentric viewing all cultures with respect as required
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Culture and Global Diversity
Silent Language Culture shock
discomfort a person feels in an unfamiliar culture
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Culture and Global Diversity
Spoken Language Low-context
explicit spoken and written wordexamples: US, Germany
High-contextwords convey only part of the messageexamples: Middle East, Asia
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Culture and Global Diversity
Use of Space (Proxemics) interpersonal distance used in communication
Latin Americans tend to be closeAmericans value more space
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Culture and Global Diversity
Time Orientation Monochronic (our text calls it sequential)
time is allotted do one thing at a time Polychronic
time is allotted to do many things at once
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Culture and Global Diversity
Religion may influence business practices source of ethical and moral teaching Can affect business ethics (At times in the last l
1,500 years, it was against some religions to
loan money and get interest.
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Culture and Global Diversity
Role of Contracts some cultures view as final and binding others view as a starting point some expect contracts to be written others accept “word” as binding
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Culture and Global Diversity
Values and National Cultures (Hofstede) Power distance Uncertainty avoidance Individualism-collectivism Masculinity-femininity Short-term - long-term orientation
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American management theories might not apply abroad
Hofstede’s study of 116,000 IBM employees indicates differences in Power Distance, Uncertainty Avoidance, Individualism versus Collectivism, and Masculinity/Femininity
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III. A. continued. SURVEY OF HOFSTEDE’S CULTURAL
DIMENSIONS
Instructions: Rate yourself on each of the four dimensions by circling a response. Next, rate your native culture by drawing an X through the appropriate response.
Power distance: How readily do individuals accept the unequal distribution of power in organizations and institutions?Low power distance (equality) High Power distance (rank)
1----2----3----4----5----6----7----8----9----10
Add a zero after your score.
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SURVEY OF HOFSTEDE’S CULTURAL DIMENSIONS
(continued)
Uncertainty avoidance: How threatening are uncertain and ambiguous situations, and how important are rules, conformity, and absolute truths?
Avoid uncertainty (rules) Accept uncertainty (chance)
1----2----3----4----5----6----7----8----9----10
To score this subtract your score from 10 and add a then add a zero after your score.
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SURVEY OF HOFSTEDE’S CULTURAL DIMENSIONS
(continued)
Individualism-collectivism: Are people responsible for their own welfare within a loosely knit social framework, or does the group look out for individuals in exchange for loyalty?
Personal responsibility Collective responsibility
1----2----3----4----5----6----7----8----9----10
Add a zero after your score.
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SURVEY OF HOFSTEDE’S CULTURAL DIMENSIONS
(continued)
Masculinity-femininity: How important are masculine attitudes (assertiveness, money and possessions, and performance) versus feminine attitudes (concern for people, the quality of life, and the environment)?Masculine attitudes Feminine attitudes
1----2----3----4----5----6----7----8----9----10
To score this item subtract your score from 10 and then add a zero.
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U. S. RANKINGS POWER DISTANCE
15/40, 25 other countries have greater differences
UNCERTAINTY AVOIDANCE 9/40, we don’t mind uncertainty
INDIVIDUALISM 1/40
MASCULINITY 28/40, 12 countries more masculine
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OTHER SOURCES OF CULTURAL DIVERSITY
Time
monochronic time(called sequential in our test): perception of time as a straight line broken into standard units. (“Time is money. It is spent, saved, or wasted.”)
polychronic time: perception of time as flexible, elastic, and multidimensional.
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OTHER SOURCES OF CULTURAL DIVERSITY
(continued)
For Discussion:1. Do you tend to be monochronic or polychronic?
Explain. How well do you deal with people who have the opposite orientation toward time?
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For Discussion:2. How close is “too close” when you are carrying on
a business conversation with a stranger?
OTHER SOURCES OF CULTURAL DIVERSITY
(continued)
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OTHER SOURCES OF CULTURAL DIVERSITY
(continued)
For Discussion:3. How important is it to have a mastery of the local
language when doing business in a foreign country?
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U.S. is often handicapped in international trade
Little cross-country experience Low context culture Little multi-language experience Lack of confidence and overconfidence Little time spent on preparation
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To teach our EXPETRIATES CROSS-CULTURAL TRAINING TECHNIQUES
Documentary programs Culture assimilator (practice in simulation) Language instruction Sensitivity training Field experience
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CROSS-CULTURAL TRAINING TECHNIQUES
(continued)
For Discussion:1.If you were going on an 18-month
assignment in a country where something other than your native language is spoken, which of these training programs would you want? Why?
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CROSS-CULTURAL TRAINING TECHNIQUES
(continued)
2. Could you transact a complex business negotiation
in two or more languages? How much of an advantage are your foreign-language skills in the job market today?
.
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Culture and Global Diversity
Understanding Cultural Differences Attitudes toward environment
inner-directed (individual can change things)
When people believe they can change things they are often individualistic and are those who move society and business along.
outer-directed (individual can’t change things)
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Management Across Cultures
Comparative Management is the study of how management systematically differs from
one country and/or culture to the nextglobal manager
someone comfortable with cultural diversity quick to find opportunity in unfamiliar settings Some studies show all across the world, most workers can be
developed to work under participative styles of leadership.
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Culture and Global Diversity
Are Management Theories Universal? U.S. management
theories may be ethnocentric emphasis on participation
and individual performance are not applicable to some other cultures
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Culture and Global Diversity
Are Management Theories Universal? Japanese management practices
lifetime employment job rotation and broad career experience shared information collective decision-making quality emphasis
These practices are not easy to translate into US management, but Ouchi suggest how to modify Japanese for US management.
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THEORY Z (Ouchi)
Theory Y, people like to work. It is natural and enjoyable.
Theory Z In U.S. it means longer termed employment, slow evaluation, cross-functional career paths, democratic decision making with individual responsibility greater than in Japan.
Theory X, people dislike work and responsibilitly
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Culture and Global Diversity
Global Organizational Learning cultural awareness facilitates more informed
transfers of management practices