scholarly iq services presentation
DESCRIPTION
General overview of Scholarly iQ’s advanced web analytics and usage reporting servicesTRANSCRIPT
Scholarly iQ™
Trusted eBusiness Services for Librarians and Publishers
Stuart MaxwellDirector of Business Development+44 (0) 7580 723 [email protected]
• Leaders in usage reporting since 2002
• Solid team of professionals in online publishing, web analytics, database integration, and web site development
• Authorized COUNTER R3 and SUSHI compliant vendor supporting the upcoming R4 standards
• Trusted 3rd party maintaining COUNTER compliancy every year since 2003
COUNTER International Advisory Board
NISO’s SUSHI Development Group NISO’s Business Information Topic Committee
Society for Scholarly Publishing
Scholarly iQ Overview
Select Clients
Affiliates & Partners
Scholarly iQ Overview
Trusted eBusiness Services
COUNTER Compliance for Publishers
SUSHI Web Services for Librarians & Publishers
Web Analytics for eBusiness Insight & Optimisation
Data Management for Unified Data Driven Decisions
Data Management, Processing & Integration
eBusiness Solutions, Support, Consultancy & Training
Journal dataSubscriber dataWeb log data CRM data Financial data
COUNTER Compliant Unified Business Data
Reporting
Internal
ManagementTechnicalProduct PublisherSales Marketing
External
SUSHIArticle level metricsLibrariansSubscribersAuthors
Powerful, robust and secure data
handling with guaranteed
100% uptime
Accurate, on-time, trusted data
Fast, powerful applications
Data driven business
insight and optimisation
Trusted eBusiness Services
Secure Web ServicesAbuse Monitoring
Change ManagementMetadata
Management
Web Analytics
Content Management
3rd Party Applications
CRMBusiness Intelligence
Business Applications
Trusted Business Optimisation & Monetisation
Industry Standards
• International standards for recording and reporting online usage statistics in a consistent, credible and compatible way
• Easy comparison of usage across vendors for institutions/librarians• Standardised usage currency and optimisation metrics for
publishers
• SUSHI, an automated request and response model for harvesting usage data across variety of usage reports and sources
• Minimises user-mediated collection and resolution of usage data reports
• Supports COUNTER and non-COUNTER reports• Facilitates the creation, persistent management, and effective
interchange of information for trusted use in research and learning
Scholarly iQ’s COUNTER service
•Trusted, independent consultation and delivery of COUNTER compliant processes and reporting
•Fastest COUNTER processing and report generation times in the industry backed by an unparalleled Service Level Agreement
•Expertise and provision of complete suite of COUNTER reports and usage statistics for all business units – Institutions, Consortia, Publishers, Management, Societies, Custom Groupings etc
Reports provided by Scholarly iQ
Journals & Databases JR1 JR1a JR2 JR5 DB1 DB2 DB3 CR1 CR2 JB1 JR3 JR4
Scholarly iQ
Books & Reference Works BR1 BR2 BR3 BR4 BR5 BR6 Reports available in XML?
Scholarly iQ
COUNTER Reporting
International standard for recording and reporting usage
Free COUNTER Release 4 upgrades for SiQ contracted clients!
Pricing CRMJournalsArticles Web Analytics SEM Campaigns Email
Proactive data feed analyser - test for relational integrity prior to reporting.
In the event of data feed issues – partial execution & processing supported (incl. COUNTER)
Processing – data cleansed & integrated (incl. COUNTER)
Quality assurance review prior to production release - reports deployed only after approval
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2
3
4
Trusted & Integrated Data
Data Management, Processing & Integration
What data would best inform and benefit your business?
Example Infrastructure Requirements
• 64 Bit Architecture for the greatest performance and to support the upcoming COUNTER R4 / SUSHI reporting requirements
• Managed hosting with a guaranteed 100% uptime
• Division of services between database and web servers to further reduce the impact of processing on customers
• Daily differentials and weekly full backups, redundancy, RAID 10 + FRU Spare
• DAS external storage device(s) with 1024 MB battery-backed cache to improve data access times
Data Management, Processing & Integration
Pricing CRMJournalsArticles Web Analytics SEM Campaigns Email
COUNTER Engine - Compliant Usage Reports & Data
Trusted & Integrated Data
What COUNTER Reports do you require?
Are you ready for COUNTER Release 4?
Data Management, Processing & Integration
Pricing CRMJournalsArticles Web Analytics SEM Campaigns Email
COUNTER Engine - Compliant Usage Reports & Data
SUSHI
Article Level Metrics
COUNTER Release 4
Web 2.0 Services
ODBC AccessInternal Reporting
Which reporting methods would most benefit your business - internally and externally?
Secure custom branded online reports Dynamic content based on the user roleUpdate account information and site contentSSL certificate for secure transmissions
COUNTER formatsHTML XLS PDF CSV XML (SUSHI)
Publisher, management & custom aggregated reports
Data Driven Insights
Secure, Custom Branded Online Reports
Automated request and response model for harvesting usage data across variety of usage reports and sources
Scholarly iQ’s SUSHI Web Service
•One-stop-shop, intuitive web portal • Access COUNTER and non-COUNTER reports• Harvest reports from multiple publishers in one place
•Authorization Key ensures secure access –checks and verifies which reports are permitted
•Collaboration with 3rd party software service companies• Ensure interoperability• Ensure libraries can harvest full benefits
SUSHI Reporting
Data Management, Processing & Integration
Pricing CRMJournalsArticles Web Analytics SEM Campaigns Email
COUNTER Engine - Compliant Usage Reports & Data
SUSHI
Article Level Metrics
COUNTER Release 4
Web 2.0 Services
ODBC AccessInternal Reporting
Custom Extracts
Data Warehousing
Secure Web Services
SOAP & WDSLAbuse Monitoring
Change Management
Web Log Parsing Utilities
Metadata Management
Web Analytics
Content Management
3rd Party Applications
CRMBusiness
Intelligence
Business Optimisation & Monetisation
WEB ANALYTICS
• Full and robust integration of Scholarly iQ COUNTER compliant usage reports and data with wide range of web analytics services
Proprietary integration with Unica NetInsight from IBM
• Comprehensive analysis and optimisation of your eBusiness with highest accuracy to industry standards and currency
• Easy to use, proven technology ensuring accuracy, flexibility and scalability
Business Optimisation & Monetisation Example - Web Analytics
Reporting focused on your business objectives
Custom dashboards for key business users / clients
Ad-hoc deep dive analysis of user behaviour
Drag & drop reporting, segmentation, filtering & correlation
Business Optimisation & Monetisation Example - Web Analytics
User click stream and funnel analysis
Interactive geographic and web page overlay heat maps
A/B testing & analysis
Detailed comparison reporting
Fast, easy to use Custom Report Wizard
Web Analytics to Optimise your Digital Publishing Business
Business Optimisation & Monetisation Example - Web Analytics
With Scholarly iQ, Web Analytics Speak your Business Language
Business Optimisation & Monetisation Example - Web Analytics
Experience Led Best Practices:
Answering myriad business critical questions such as:
Business Optimisation & Monetisation Example - Web Analytics
How are my customers using digital applications such Table of Contents, Email Alerts, RSS Feeds etc?
What new products and subscription packages would work for my business and users?
How do I optimise the return from my marketing investments?
Which subscriber groups are abandoning my content and how?
How can I improve conversion rates of Market Trials?
What are the impacts of my site design / development changes?
How can I increase my average user value?
How do I understand content affinity for my business and how do I resolve this with value?Who is being turned
away from access?
What affect do Federated Search Engines have on my business?
What are my most important institutional clients interested in?
How are my subscribers usage patterns changing and what impact is this having on my business?
Specialist Professional Consultancy Services
Data, analytics & business strategy
Development of insight, goals and applications for functional business units
Drive real business optimisation & ROI
Specialist Professional Consultancy Services
Cohesion of multiple data assets for 360 degree view
Utilisation of enriched data in business applications
Realisation of data value & business benefits
Web AnalyticsContent Management
3rd Party Applications
CRMBusiness
Intelligence
Data Management & Governance
eBusiness SolutionsCOUNTER Usage Reporting & Data
SUSHI Web Services
Integrated Web Analytics Insight & Optimisation
Data Management for Unified Data Driven Decisions
Legendary Support24x7 Support Team & Dedicated Account Management
Fast, Responsive Solution Finders
Industry Level Support
Unparalleled Service Level Agreement
Scholarly iQ UniversityTraining Programmes for Academic Publishers and Librarians
Custom On-Site or Best Practice Courses
ConsultancyProfessional Services to Increase ROI
COUNTER Compliances
Data Management & Monetisation
Analytics, SEO etc
eBusiness Optimisation
Fully managed on-boarding with 100% success & retention over last 2 years
Full Service Solutions
Next Steps?
1. Business Case Establish Key Business Requirements (KBRs) and ownershipIdentify what data assets are relevant to KBRsAgree what best practices / standards applyIdentify business applications that will deliver to KBRs
2. Solution Demonstration and ProposalDemonstrate example solution and deliverables for KBRsScope, architect and price specific solutionFine tune solutionDetermining the final pricing and timetable for implementation
3. Provision of Complete Set of ContractsTerm LicenseConsulting Services AgreementService Level Agreement
4. Compliant Reporting, Optimisation & Monetisation to KBRseBusiness SolutionsSupportTrainingConsultancy
Questions and Comments
Gary Van OverborgFounder and CEO
Phone: +1 210.507.5770www.scholarlyiq.com