school for health and care radicals 2016 curriculum
TRANSCRIPT
2016 Curriculum
@School4Radicals
#SHCR
School website: www.theedge.nhsiq.nhs.uk/school/
Anyone who wants to bring about change has to be ready to break the rules. But in health and social care, that can be really difficult. The art of rocking the boat while staying in it is something it seems no-one is ready to help you learn.
That’s where the School for Health and Care Radicals (SHCR) comes in. Brought to you by NHS Horizons Group, the School is entirely online, free, backed by the world’s largest health organisation: the UK’s National Health Service (NHS), and is a platform for radicals to learn together, using powerful, guided learning.
Welcome to the School for Health and Care Radicals
School website: www.theedge.nhsiq.nhs.uk/school/
Contents:
1. Introduction
2. Module 1: Being a health and care radical – change
starts with me
3. Module 2: From me to we – creating connections and
building bridges
4. Module 3: Rolling with resistance
5. Module 4: Making change happen
6. Module 5: Moving beyond the edge
School website: www.theedge.nhsiq.nhs.uk/school/
The School for Health and Care Radicals Our new School term starts on 4th February 2016. There will be five modules delivered over five
weekly web seminars (webinars) held each Thursday afternoon from 14:30 to 16:00 (Greenwich
Mean Time) and five weekly Twitter chat events held each following Tuesday from 19.00-20.00
(GMT) using the hashtag #SHCR from our Twitter account @School4Radicals.
Module Webinar Tweetchat 1 Being a health and care radical: change starts with me
Thursday, 4th February 14.30-16.00 GMT
Tuesday, 9th February 19.00-20.00 GMT
2 From me to we: creating connections and building communities
Thursday, 11th February 14.30-16.00 GMT
Tuesday, 16th February 19.00-20.00 GMT
3 Rolling with resistance Thursday, 18th February 14.30-16.00 GMT
Tuesday 23rd February 19.00-20.00 GMT
4 Making change happen Thursday 25th February 14.30-16.00 GMT
Tuesday 1st March 19.00-20.00 GMT
5 Moving beyond the edge Thursday 3rd March 14.30-16.00 GMT
Tuesday 8th March 19.00-20.00 GMT
A study guide and a set of slides will be made available before each module webinar. You will receive
notification of these via our email newsletter (sent automatically once you have enrolled). The
resources will also be available directly from The Edge NHS SlideShare.
We record all our web seminars and you can find the link to the YouTube recording, plus all
accompanying resources on our School web pages on The Edge (our virtual bulletin and hub for
health and care change activists). You can access and view the materials at any time, even if you
can’t join the real-time seminars, since all of these materials (and more) will remain available for
download both during and outside term-time. After completion of the School, you can apply to be a
certificated change agent.
For more information about the School, please refer to our Frequently Asked Questions.
We also recommend that you read our hot-off-the-press independent evaluation report of the 2015
School. We think the findings are fantastic…see what you think!
If you have any questions, or difficulties accessing links, please do not hesitate to email us at:
We very much look forward to welcoming you to the 2016 School for Health and Care Radicals.
School website: www.theedge.nhsiq.nhs.uk/school/
The five modules
This first module invites you to continue your journey as a change agent and offers some new ways
of thinking about how you work to effect change. The module highlights learning from some of the
most effective change agents across the globe, explores the differences between troublemakers and
rebels and helps us to understand how to 'rock the boat and stay in it'.
Agenda
• The School for Health and Care Radicals: a short history
• Transactional vs transformational learning
• Emerging directions in transformation and change
– Old power vs new power
– Models and theories for change agents
• Rocking the boat – risks and rewards
– Rocking the boat AND staying in it
– Building self-efficacy
• Thrive and survive as a radical
Questions for reflection
• How can I build self-efficacy? (the belief that I can deliver change)
• How can I move beyond skills and knowledge of change to ‘live and be change’?
• What or who do I need to support my work as a change agent?
Call to action
• Discuss tactics for 'rocking the boat and staying in it' with other radicals.
• Take part in a RCT (Randomised Coffee Trial).
• Tweet #my3words.
1. Being a health and care radical: change starts with me
School website: www.theedge.nhsiq.nhs.uk/school/
The golden rule for change activists is: ‘You can’t be a radical on your own’. This module gives us an
understanding of the power of working together by exploring communities of practice and social
movements. We identify techniques for connecting with our own and others’ values and emotions
to create a call for action.
Agenda
• Building communities for change
– Why we can’t be radicals on our own
– What is a community?
– Finding power within communities
• Learning from leaders of social movements
– The power of one, the power of many
– Calls to action – what are they and how are they powerful?
– Characteristics of effective social movements
– Creating change at scale
– What is strategy in this context and how can we define resources?
• Strengthening your community
– Where are your communities?
– Building new communities and bridging disconnected groups
– Strong vs weak ties
• Connecting with stories
– Framing
– Connecting with emotions through values
– Using stories to connect and prompt action
Co-production within your own community
– What does co-production really mean?
– How can it be achieved?
Questions for reflection
• What learning and inspiration can I take from social movement leaders to help me in my role
as an agent of change?
• How can I connect with new individuals and groups to achieve my goal/s for change?
• How can I promote co-production in my communities?
Call to action
• Let others know what’s happening in my own change community.
• Identify opportunities for co-production.
• Create my own story/narrative to win other people to my cause.
2. From me to we: creating connections and building communities
School website: www.theedge.nhsiq.nhs.uk/school/
It is natural to resist change. Rather than seeing resistance as something negative, here we shift our
perspective so that we see dissent, diversity and disruption as essential components of effective
change. However, we need to build resilience in order to work effectively with resistance. This
module offers some tools and techniques to ensure that we remain strong, adaptable and able to
continue our work as change agents.
Agenda
• What do we mean by resistance to change?
• Importance of diversity in leading change and its implications in terms of resistance
– Diversity is critical to innovation and change
– Being a champion for diversity
• Impact and intent
– The effectiveness of a change agent is not a matter of intention; it’s a matter of impact
– How to stop talking at someone and start talking to them
– ‘Go for no’
– What you can do to build impact and intent
• Using the ‘Stages of Change’ model to help people through change
– Why people resist change
– The transtheoretical model of behaviour change
– What we tend to do when dealing with resistance and what we should do
• Building resilience
– Adapting to adversity
– Recovering from failure
– Adjusting to disappointment
– Looking after yourself
– Seeing challenges as opportunities
Questions for reflection
• How do I experience resistance?
• How can I make sure that the changes I make achieve the impact I desire and
– are sustainable?
– do not create dependency?
– generate self-efficacy in others?
• How can I make sure that my intentions actually result in the impact I want?
• What do I need to do to develop resilience so that I can roll with resistance?
Call to action
• Look after myself: commit to doing one thing every day that gives me joy/makes me feel good.
• Identify three things I can do to support colleagues through the ‘Stages of Change’.
• Make time in my diary for ‘The Edge’ talk on resilience! [11th March 09.30-11.00 GMT]
3. Rolling with resistance
School website: www.theedge.nhsiq.nhs.uk/school/
This module will help us create and sustain the energy we need to make change happen. We will
look at a number of practical ideas, tools and resources to help us change the way we do change.
Agenda
• Why change efforts often fail to achieve their objectives
– What happens to large-scale change efforts in reality?
– Leaders and their role as ‘signal generators’
– Barriers and enablers
– Intrinsic vs extrinsic motivation and drivers
– What is the NHS Change Model and how does it align with the above?
– How can you build both intrinsic and extrinsic motivators of change into your efforts?
– How can you manage the tension between the two?
• Building energy for change
– What is energy for change?
– What are the five energies?
– Characteristics of the high and low end of the energies
– What is an energy for change profile?
• Creating shared purpose
– What is our approach to change?
– What is the value of a shared purpose?
– How to avoid de facto purpose?
• The Change Challenge
– What are the barriers to bottom-up change?
– What are the building blocks for bottom-up change?
– What do you need to do to support bottom-up change?
• From testing to embedding
Questions for reflection
How can I make the most of both intrinsic and extrinsic aspects of change?
How can I build energy for change for the long haul?
How can I ensure shared purpose throughout my change process?
Call to action
• Identify three ways in which I can ignite energy for change within my own groups and
communities.
• Consider how I will build commitment to shared purpose in all my change efforts.
• Take one action tomorrow to accelerate change.
4. Making change happen
School website: www.theedge.nhsiq.nhs.uk/school/
As change agents we are aware that most effective change starts at ‘the edge’. This module will help
us equip ourselves for our journey to the edge and beyond.
Agenda
• Characteristics of transformational change agents
– ‘Being, Seeing and Doing’ as a health and care radical
– Some other models and theories
• 'From’ the edge – views about emerging directions for change and change agents
– What do we mean when we say 'from the edge?'
– What is happening with change?
– What is the difference between tacit and explicit knowledge?
– Opportunities for health and care radicals – being bridge-builders and curators
• Change methods for a new era
• Review of our journey so far
• Where next?
– Gaining a certificate as a health and care change agent
Questions for reflection
• How will I build on my experiences of the School for Health and Care Radicals to bring about
the changes I want to see?
• How will I build networks and communities in support of the changes I want to see?
• What’s the most important thing I’ve learned from the School?
Call to action
• List three reasons why it would be beneficial to become a certificated change agent.
• Identify people who can help me with this process.
• Identify a change you want to make and apply one or more theories from the School.
5. Moving beyond the edge
