school of hospitality · 2019-12-23 · understand hospitality management better. now that i am...

S c h o o l o f

hoSPITAlITY

# D I S c o V E R R P

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DID You comE wITh

high expectations? wE’ll mEET ThEm, AnD moRE.

Discover

100% InternshipGain real-world working

experience with our established network of partners

State-of-the-ArtFacilities

Resources that add to the top-notch experience here

That’s because at RP, you’ll have access to more than just a standard polytechnic education. As Singapore’s youngest polytechnic, we’re that much fresher, with a vitality that is catching.

Select from a variety of full-time diploma and lifelong

learning courses from our 7 Schools

Wide Range of Programmes

A distinctive and rigorous curriculum ensures that you are more than ready to shine in your chosen career. But we know you’re looking beyond robust instruction, so you might be further enticed by our:

At RP, you’ll find a nurturing, student-centric environment that helps you learn holistically. Beside each and every student is a mentor, there to guide you throughout your journey with us — and what a journey it promises to be!

With RP’s Problem-based Learning approach, you’ll soon realise you’re more than able to solve whatever challenges get thrown your way. Transforming problems into possibilities? We’ll open your eyes.

You’ll embark on a comprehensive enhanced internship programme which will give you a head start in your career.

Look forward to achieving your dreams at RP as lifelong learning is a journey and we are here to help you develop your potential. Our suite of lifelong learning courses will quench your thirst for learning, strengthen your skillsets and lead you to acquire new ones to stay relevant in this ever-evolving world.

Discover your potential, achieve your dreams and embrace a transformative experience at RP because we’re so much more.

OveRseAs study trips A whole world waiting to be explored and to learn from

COmmunity-bAseD projects Reach out and discover Singapore from a different perspective

Indulge your interests or try something new

CO-CuRRiCulAR activities

acclaimed ARts & musiC festivAls Held yearly to expand your cultural horizons

3

>70

contents

15 Customer Experience Management with Business

19 Hotel & Hospitality Management

23 Integrated Events Management

27 Restaurant & Culinary Operations

31 Common Business Programme

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about school of

hospitalitYWant to embody

the spirit of excellence and be unforgettable? At

RP School of Hospitality (SOH), you’ll learn to deliver top-notch service efficiently with passion,

pride and professionalism.Let your actions transform

ordinary interactions into endless possibilities for

extraordinary experiences.

If you’ve ever dreamt of managing a large-scale international event or even of running your own hotel, our diplomas prepare you to perform with pride and professionalism. With a dedicated hospitality school and purpose-built facilities to help polish your potential, you will be in prime position for a promising career. As an SOH graduate, enjoy a stellar reputation as an efficient, well-rounded player in the business.

Plan your path with a choice of programmes in:

Common Business Programme Customer Experience Management with Business Hotel & Hospitality Management Integrated Events Management Restaurant & Culinary Operations

eMboDY the

spiRit of excellenceReady to take on a career in the challenging yet rewarding hospitality sector? As the only dedicated hospitality school amongst Singapore’s five polytechnics, SOH will equip you with industry-relevant knowledge training and life skills to deliver exceptional hospitality services through technology and innovation.

Local & Overseas Internship Opportunities

State-of-the-Art Training Facilities

Hospitality Business Diplomas

15

Strong Collaborations with Hospitality Industry Partners

Scholarships Available Annually

4 >80

100 90

01

lifelong leaRningDiscover your hotel career pathway.

To meet the ever-evolving demands of the global workforce, lifelong learning is becoming increasingly important.

Embark on your lifelong learning journey with us at SOH! Choose to take up a Part-Time or Specialist Diploma, participate in a SkillsFuture Work-Study Programme, or boost your proficiency level with a short course such as those in the SkillsFuture Series.

02

Check out the range of lifelong learning courses offered by sOH!

SPECIALIST DIPLOMA

Specialist Diploma in Hospitality Business Management

PART-TIME DIPLOMA

Part-Time Diploma in Business Practice (Hospitality Management)

SkILLSFuTuRE WORk-STuDy PROgRAMMES

Work-Study Post-Diploma (Specialist Diploma in Hospitality Business Management)

Work-Study Certificate leading to Diploma in Business Practice (Hospitality Management)

PROFESSIOnAL CERTIFICATE

Customer Journey Mapping Customer Service & Sales Management

Event Entrepreneurship F&B Entrepreneurship Revenue Management & Technology Restaurant & Culinary Operations Service Analytics

Spa & Wellness

03

Part-Time Diploma + SkillsFuture Work-Study Programme inbusiness Practice (Hospitality management)skillsfuture Work-study Programme: 1.5 yearsPart-time Diploma: 2.5 years

If you aspire to be a hospitality professional and require some flexibility in your schedule, this is surely an opportunity you shouldn’t miss. Through this programme, you’ll enhance your management competencies in customer experience, hotel administration, events, wellness, and food and beverage companies.

Lessons are conducted thrice weekly in the evenings.

This part-time diploma has helped me understand hospitality management better. Now that I am armed with in-depth knowledge about the industry,

I am able to guide my team more confidently.”

Part-Time Diploma in Business Practice(Hospitality Management)

2017 Graduate and Diploma Prize WinnerSection Head (Beauty and Hair Fashion) at School of Business &

Services at the Institute of Technical Education (ITE)

mAy CHiAnG siAnG mei

PROFESSIOnAL CERTIFICATE

04

The programme gave me the opportunity to further my studies and work at the same time. I was able to apply what I learnt in the

classroom at work, and in real-time, too. This really sped up the process

of gaining work experience.

SkillsFuture Earn and Learn Programme (ELP) forSpecialist Diploma in Hospitality Business Management*

2017 GraduateOperation Analyst at Conrad Centennial Singapore

tAn miAO lin

Specialist Diploma + SkillsFuture Work-Study Programme inHospitality business managementskillsfuture Work-study Programme: 1 yearPart-time Diploma: 1 year

Widely recognised in the service industry, this course is designed to enhance aspiring hoteliers’ proficiency in hospitality operations management. You will also learn financial management.

Lessons are conducted thrice weekly in the evening.

Chat with Sohphia tofind out more!

*Now known as Work-Study Post-Diploma (Specialist Diploma in Hospitality Business Management)

05

higheR YeaR scholaRships

In partnership with industry partners and organisations, the RP Higher Year Scholarship is offered to outstanding Year 2 and 3 SOH students who are Singaporeans or Singapore Permanent Residents. The diverse range of scholarships across various disciplines serves to recognise those with outstanding academic performance and a consistent track record in their chosen CCA.

Ranging from $3,000 to $6,000 per student per year, the sponsoring organisation may offer students an internship during their final year or even a fast-track career pathway via a management trainee programme upon their graduation.

For more information on scholarship matters, refer to www.rp.edu.sg/student-support/scholarships-awards

Many companies offer exclusive scholarships for SOH students. These include:

Pertama Merchandising Pte Ltd (Harvey Norman)

Select Group

Shangri-La Hotel Singapore

Singapore Telecommunications Limited

SingEx Holdings Pte Ltd

SKP Pte Ltd

TDCX (SG) Pte Ltd

Teleperformance Pte Ltd

Chan Brothers Travel Pte Ltd

Cityneon Events Pte Ltd

Crowne Plaza Changi Airport

DBS Bank Pte Ltd

Dimension Data Asia Pacific Pte Ltd

Far East Organization

HPL Hotels & Resorts Pte Ltd

Infinity Plus Wealth Management, PIAS

Koelnmesse Pte Ltd

NTUC Income Insurance Co-operative Ltd

06

Like what you do. Money can always be earned as you progress in your career, but experience is priceless. By following my passion and picking up this course, it opened up possibilities that I never knew existed. What would life be without passion?”

Sean Cheng Yong HanDiploma in Customer Relationship & service management (now known as Diploma in Customer experience management with business)2012 Graduate

The amount of passion and effort that Sean pours into his work is palpable. The Technical Sourcer with Facebook APAC is taking his career further with the Sourcer Development Programme through the Xpand Group, having already attained a Bachelor of Business Management degree from SIM-RMIT University. Sean may have graduated from SOH some years ago, but he still keeps close ties with the school as Chairman of the Alumni Advisory Committee, working with us to engage our other graduates.


Service comes from the heart. I am glad that my course has earned me a position in the hospitality industry. It is important to excel in a job that encourages continual learning.”

Parameswaran NadarajaDiploma in Customer Relationship & service management (now known as Diploma in Customer experience management with business)2013 Graduateskillsfuture elP specialist Diploma in Hospitality business management* 2017 Graduate

Parameswaran’s journey in the hospitality industry began with his internship as an SOH student. The work attachment led to a management trainee opportunity with Marina Bay Sands (MBS), following which he joined its concierge team. It has been five years since, and Parameswaran is now Hotel Concierge Supervisor with MBS.

heaR fRoM ouR gRaDuates

07

DHHM has taught me the ropes of the hospitality industry. Through this course, I picked up useful theories and gained practical skills by attending on-the-job training during my internship stint.”

Mohamed Azmi Bin Mohamed IdrisDiploma in Hotel & Hospitality management (DHHm)2015 Graduate skillsfuture elP specialist Diploma in Hospitality business management*2019 Graduate

Azmi emerged as the overall winner at the 2019 AICR Receptionist of the Year. He is representing Singapore to compete for the David Campbell Trophy in February 2020 in Warsaw, Poland. Azmi is currently employed as the Front Office Guest Relations Officer at Four Seasons Hotel Singapore.

Some may say that the hospitality industry has little room for progression. While it can be challenging in this line, I find my work exciting and I’ve been given plenty of opportunities to grow professionally. I enjoy what I do and I’m glad to have embarked on and continued my learning in hospitality management!”

Vanni Tan Jing QingDiploma in Hotel & Hospitality management (DHHm)2017 GraduateskillsFuture elp specialist diploma in Hospitality Business management*2018 Graduate

In 2017, Vanni joined the SkillsFuture Earn and Learn Programme (ELP) in the Hotel sector and was offered the position of Club InterContinental Assistant. Upon completion of the ELP, she became part of i-Host, a 12-month accelerated Management Trainee Programme which provided her with various opportunities for career advancement.


08

Problem-based Learning – the teaching methodology which RP adopts – equipped me with essential skillsets such as cognitive reasoning and problem-solving. These skills helped me to manage challenges in my tertiary education as well as difficulties in real-life situations more effectively and efficiently.”

Oh Zhi HongDiploma in integrated events management (Diem)2010 Graduate & valedictorian

Zhi Hong is currently working at JW Marriott Hotel Singapore South Beach as its Finance Operations Manager. As someone who constantly thinks of contributing back to his alma mater, he has also returned to SOH to teach financial management as an Associate Lecturer.

I enjoy meeting new people and solving problems – sitting at an office desk all day is just not me! This is why I pursue a career in the creative and dynamic events industry. Being in DIEM fuelled that interest and passion further, and equipped me with the industry knowledge and entrepreneurial spirit to take me to where I am today.”

Ang Kun RongDiploma in integrated events management (Diem)2009 Graduate

Kun Rong went on to pursue a business degree at the Singapore Management University after graduating from RP. At a young age of 30, he is one of the co-owners of Weekends Pte Ltd and holds the position of director in this company. Staying true to his thirst for challenges and problem solving, Kun Rong believes in providing fun and innovative event solutions to his clients. His greatest wish is to create memorable experiences for his event participants.

09

In the hospitality industry, especially in restaurants, it is always important to get the basics right. Working hours can be quite long and we have to manage tricky situations such as handling unhappy customers. The Diploma in Restaurant & Culinary Operations ensured I mastered the basics to better handle such situations, so I know I can thrive in this industry.”

Guo MeilingDiploma in Restaurant & Culinary Operations (DRCO)2014 Graduate

As the Assistant Manager of Club55 in Marina Bay Sands for five years now, Meiling has seen her fair share of complexities faced at work. Equipped with the comprehensive skills from her DRCO course, she has taken it all in her stride and is really enjoying her career. She’s even undertaken a part-time degree in Business Management to upskill and better prepare herself for challenges ahead.

SOH taught me that success is from the continuous giving of my best in everything I set my heart to do. It is the cumulative result of every small disciplined action or decision. The pursuit is ongoing; there will never come a time when I will say that I am successful.”

Zachary Yeo Quan KaiDiploma in Restaurant & Culinary Operations (DRCO) 2014 Graduate

Zachary’s diploma has brought him as far as Belgium, where he worked in two amazing restaurants on attachment. Today, with a Bachelor of Business Administration in Food Business Management under his belt, he is exploring a wide field of opportunities here and abroad, while providing private dining services as part of his repertoire.

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The best way to learn is through experience.

Our local and overseas Industry Immersion Programme, student overseas travel and service-learning trips provide multiple opportunities for you to do just that.

The Industry Immersion Programme (IIP) is your opportunity to showcase the skills you have learnt in school and apply them in real-life work situations in Singapore or overseas. You will be assigned to one of our renowned industry partners such as DBS Bank, TDCX, InterContinental Hotels Group, Concorde Hotel Singapore, Cityneon Events, Koelnmesse, The Lo & Behold Group, or Les Amis Group amongst many others.

local anD oveRseas inDustRY iMMeRsion pRogRaMMe

more than 85% of soH’s students were considered for full-time employment by their internship companies upon graduation.

DiD yOu KnOW?

Diploma in Restaurant & Culinary OperationsInterned at Four Seasons Resort Maldives

at Landaa Giraavaru

11

Nigel Chan Qian Wei was at Maldives for his Overseas IIP. He interned at Four Seasons Resort and was part of its various departments such as Asian Kitchen, Cold Kitchen, Italian Fine Dining and the Butchery.

Our trips focus on both international competitions and service learning, all of which will provide you with incredible opportunities to learn from new people, cultures and experiences overseas. To date, SOH students have travelled to Australia, China, Hong Kong, India, Nepal, Russia, South Korea, Sri Lanka, and Vietnam.

international learning experience

The IIP gave me the invaluable chance to feel what it is like to work away from home and family. It was not as difficult as I had

expected. On the contrary, it taught me to be independent. I not only developed new skills

but also forged my own network in the industry and made friends from all around the world. These connections have opened up plenty of

opportunities. The IIP really opened my eyes — it was an experience I would not exchange for

the world.

Diploma in Restaurant & Culinary OperationsInterned at Four Seasons Resort Maldives

at Landaa Giraavaru

niGel CHAn QiAn Wei

12

discover your passion, transform your talents into real-world skills and achieve your goals at soH.Learning in SOH extends far beyond the classroom. We offer a variety of student development programmes that support your personal well-being and overall development as a young professional, helping you to transit into the working world.

low Res

stuDent DevelopMent pRogRaMMes

Selected student leaders will be trained to function as Peer Support Leaders (PSLs). These PSLs help to build the One-SOH school spirit, engaging SOH students in various school-wide activities like Battle of the Republic Annual Games and the Orientation Programme. The PSLs also serve as peer mentors to help new students bridge the transition into polytechnic life, while supporting current students with their holistic development.

When you first join us, an SOH staff mentor will be assigned to you to offer help and guidance with any issues you may face in school or at home. There will also be opportunities to meet industry leaders and political office holders to widen your perspectives on real-world issues. You can be assured that you will not be alone while adapting to a new learning environment.

Peer support leaders Programme staff mentorship

Programme

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the sOH Club is actively involved in these major RP events:

low Res

co-cuRRiculaR activities

SOH Club is the “voice” representing all SOH students in RP. Be a part of the Club to explore numerous avenues and get ample opportunities to gain unique life experiences. Develop yourself as a student leader and forge great friendships!

All SOH Club student leaders are participants of the National Youth Achievement Award Programme —

an internationally-recognised award designed to strengthen youth leadership development.

Join us in planning service-learning, school and industry events if you wish to expand your horizons beyond the classroom. Further harness your talents by participating as a peer support leader, organising local and international service-learning projects, or being a social media ambassador.

experience a fun and rewarding campus life with sOH Club!

Alumni Engagement Events Battle of the Republic Annual

Games (BRAG) Hospitality Race Leadership Camps Local and International

Service-Learning Open House Orientation Programme Peer Support Leaders Programme Sports Day

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R34

DiploMa in

custoMeR expeRience ManageMent with business

Success to me is about building enough confidence to manage life’s challenges as they come my way. As an introvert, I was

not a great conversationalist, but thanks to the Problem-based Learning pedagogy in RP, I grew out of my shell and am now confident in my interactions with customers. Armed with all

that I have gained from the DCXB course, I am now confident of creating unique experiences for the hospitality business.

Diploma in Customer Experience Management with Business

2019 Graduate and Valedictorian

Currently pursuing Bachelor of Business Administration (Accountancy) at National University of Singapore

Learn to identify customer needs, manage their expectations and deliver excellent experiences

Develop skills to manage customers and help businesses remain profitable through good customer relationship management

Specialise in three key areas of customer experience – Business Management, Analytics and Customer Management

Embark on a successful career in customer experience management across multiple industry verticals

nuRul umAiRAH bte AbDul KHAliK

15

Discover the art of creating unique customer experiences. Let your originality find expression in fresh ideas to engage and delight your customers. When you join the Diploma in Customer Experience Management with Business (DCXB), we’ll give you the skills to craft experiences that will mark you as a game changer in the hospitality industry. Learn about customer analytics and journey mapping, and gain hands-on experience in our innovative training suites. This is your chance to change the landscape of customer experience — find your niche in a dynamic industry that provides 80%* of the jobs in Singapore.

With DCXB, you will be well placed in a successful career in the customer experience industry.

about the

DIPLOMA

Relationship Management

Customer Experience

Management

Brand & Loyalty Management

Sales & Marketing

Retail & Merchandising

Travel Services

*Source: Ministry of Manpower (MOM), Labour Market Report 2018

caReeROPPORTunITIES

Explore careers in these exciting fields:

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STRuCTuRE

GeneRAl mODules

The course structure consists of general, discipline, specialisation, elective and freely chosen modules. There is also an industry orientation component.

Critical Thinking and Problem SolvingCommunication in the Global WorkplaceInnovation and Practice Life Skills I Life Skills II Life Skills III ECG I: Exploring the Future of Work ECG II: Becoming Future-Ready

G101 G107 G121 G951 G952 G953 G961 G962

Management AccountingFinancial AccountingMarketingBusiness StatisticsMicroeconomicsMacroeconomicsHospitality and Tourism ManagementService Quality and Professional EtiquetteHospitality Business ManagementHospitality Revenue Management

b209 b215 b216 b218 b220 b321 H102 H208H209 H323

DisCiPline mODules

sPeCiAlisAtiOn mODules

eleCtive mODules

Digital Marketing and eCommerceFood and Beverage Management

ProjectLeisure Travel and Destination Management

b239H213 H300H328

inDustRy ORientAtiOn PROGRAmme

fReely CHOsen mODules

Industry Immersion Programme Entrepreneurial Immersion Programme

H931H932

select one module from the list below:

Special ProjectH200select either one of the following:

two modules to be selected from a list of Freely Chosen Modules


customer eXperieNce tracK

leisure travel aNd attractioNs maNaGemeNt tracK

Digital Marketing and eCommerceFood and Beverage Management

Customer AnalyticsProject

b239H213 H224 H300

Consumer BehaviourCustomer Relationship ManagementCustomer Experience and Service ExcellenceCustomer Analytics Hospitality SalesContact Centre OperationsInnovation and Design for Service OperationsRetail ManagementCustomer Experience in Banking and Finance

b227H204H205

H224H302H304H305

H306H350

Choose one out of two specialisation trackslisted below:

optioN 1 : customer eXperieNce tracK

optioN 2: leisure travel aNd attractioNs maNaGemeNt tracK

Consumer BehaviourCustomer Relationship ManagementCustomer Experience and Service ExcellenceProject Management and SchedulingIntroduction to the Event IndustryLeisure Travel and Destination Management Managing Guest Experience in Attractions Attractions ManagementLeisure Events and Entertainment Management

b227H204H205

H207H220H328

H341H345H346

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kEy FACTS

BUY NOW

Growing eCommerce market

AirlinesAttractionsBanksHealthcareHotelLuxury retailTelco

Current Consumer trends

Business Process Redesigning Customer Experience CurationCustomer Journey MappingCustomer Analytics and Data VisualisationDigital Marketing eCommerce Retailing

emerging skills most in Demand Prospective industries

Contact Centre Learning LabCustomer Relationship Management LabRetail Management Lab

facilities

Powered by services such as 24-hour online shopping and international delivery

Digitalisation of Retail

Supported by new technologies to increase productivity and enhance business operations and processes

Growing Consumer expectations

Including new experiences such as personalised shopping and seamless transitions across channels

Overseas market Opportunities

New markets and opportunities with evolving global trends

To find out more about this diploma or the full listing of entry requirements, visit www.rp.edu.sg/full-time-courses/dcxb

HAve A QuestiOn?

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R37

DiploMa in

hotel & hospitalitY ManageMent

Throughout my three years in SOH, I have been given many opportunities to step out of my comfort zone. I am thankful to have met many amazing people in my course who guided me through challenging times. So do not be afraid to make mistakes and fall, because it is the journey that matters.

Diploma in Hotel & Hospitality Management2019 Graduate and Valedictorian

Currently pursuing Bachelor of Business Management at Singapore Management University

nG KAi linG

Develop expertise and acquire management skills related to key operating departments of a hotel

Acquire core knowledge and skills related to the use of Hospitality Technology and gain essential customer service skills to identify and exceed guests’ expectations

Gain valuable real-world experiences through local and international internships at leading hotels in the hospitality industry

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Check into the world of hospitality management.

With a Diploma in Hotel & Hospitality Management (DHHM) from RP, you’ll find a warm welcome at any hotel in the world, where your skills and knowledge will bring you a rewarding career in the hospitality industry. At DHHM, you will receive a five-star hospitality education, with meticulous training in accommodation operations and management and revenue management. You will learn to lead operations in key hotel functions from Front Office to F&B, and from Housekeeping to the use of Hospitality Technology.

Gain access to our on-campus hotel training facilities where you will hone customer service skills in this simulated learning environment. You will also further polish your service skills and professionalism as you embark on exciting internships with leading international and/or Singapore-based hotels.

about the

DIPLOMA

Concierge Services

Housekeeping

Guest Relations

Reservations

Revenue Management Sales & Marketing

caReeROPPORTunITIES

Launch your career in these interesting fields:

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couRse

STRuCTuRE

GeneRAl mODules



G101 G107 G121 G951 G952 G953 G961 G962


b209 b215 b216 b218 b220 b321 H102 H208H209 H323

DisCiPline mODules


eleCtive mODules

EntrepreneurshipHuman Resource ManagementWine and Beverage ManagementProjectResorts and Cruise Management

b101b221 H234 H300H319




H931H932





Consumer BehaviourRooms Operations PracticumRooms Division ManagementFood and Beverage ManagementHospitality Information SystemsRestaurant and Culinary PracticumRestaurant and Culinary Practicum IICulinary Science and Kitchen OperationsMeeting, Incentives and Conference Management

b227H211H212H213H214H216H217H218H337

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kEy FACTS

industry Partners

(Source: Singapore Tourism Board Annual Report 2018-19)

18.5 million visitor arrivals $5.7 billion in accommodation spending Over 400 hotels

A Record Year in 2018

Big Data Analytics and Digital MarketingInformation Technology and Business Process RedesignRevenue ManagementStrategic Human Resource Management

Hotel industry transformation map

HPL Hotels & ResortsInterContinental Hotels GroupMillennium & Copthorne Hotel Group

Hotel Experiential LabRepublic Hospitality Centre Hotel Lab

Strong pipeline of talent and deep-skilled workforce

Learn business models through productivityEnhanced guest experiences

and business processes brought about by innovation

Business growth through internationalisation

Closer partnerships between government, hotel industry

and its stakeholders

industry trends facilities

emerging skills most in Demand

To find out more about this diploma or the full listing of entry requirements, visit www.rp.edu.sg/full-time-courses/dhhm

HAve A QuestiOn?

Source: STB: Transforming the Hotel Industry for Sustainable Growth 2016

22

R28

DiploMa in

integRateD events ManageMent

Success is all in the attitude, the desire to achieve, the determination to fight for our hopes and dreams, the

perseverance and the resilience to stay on the path that we’ve set for ourselves. DIEM has taught me to never

give up on myself and to be adaptable to all situations. Challenges only make us stronger and wiser.

Diploma in Integrated Events Management

2019 Graduate and Valedictorian

Currently serving National Service

belDen CHuA Wen HAn

Learn to conceptualise, plan and execute memorable events such as concerts, conferences, exhibitions, and more

Acquire knowledge and skills related to attractions, hospitality and tourism management

Embark on internships at high-profile companies such as Experia Events, Kingsmen, Pico, Resorts World Sentosa, SingEx Holdings, and Wildlife Reserves Singapore

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Organise events that inspire and create momentsto remember

From prestigious conferences and prominent exhibitions, to exhilarating sports events and high-octane concerts featuring international artistes — the Diploma in Integrated Events Management (DIEM) equips you with the capability and competence to deliver the perfect event.

Acquire expertise in every area of event management, spanning conceptualisation, coordination, marketing and sales, execution and post-event evaluation. You can expect comprehensive and fulfilling hands-on training with internships at well-known event companies, as well as mentorship by key industry partners. Those looking to embark on an adventure in the attractions and tourism industry can opt for the Leisure Travel and Attractions Management specialisation track.

With DIEM, you can transform your inspiration into memorable events that impress the world.

about the

DIPLOMA caReeROPPORTunITIES

Pursue dynamic careers in these fields:

Tourism & Attractions

Event Management

Conference Management

Event Sales

Project Management

Media & Entertainment

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couRse

STRuCTuRE

GeneRAl mODules



G101 G107 G121 G951 G952 G953 G961 G962


b209 b215 b216 b218 b220 b321 H102 H208H209 H323

DisCiPline mODules


eleCtive mODules

Human Resource Management Food and Beverage Management

ProjectHospitality Sales

b221 H213 H300H302


fReely CHOsen mODulesIndustry Immersion Programme Entrepreneurial Immersion Programme

H931H932





Business LawCustomer Relationship ManagementProject Management and SchedulingEvent Operations ManagementIntroduction to the Event IndustryLeisure Travel and DestinationManagementMeeting, Incentives andConference ManagementExhibition ManagementCreative Concepts

b205H204H207H210H220H328

H337

H339t201

Choose one out of two specialisation trackslisted below:

optioN 1 : eveNts maNaGemeNt tracK

optioN 2: leisure travel aNd attractioNs maNaGemeNt tracK

Business LawProject Management and SchedulingEvent Operations ManagementIntroduction to the Event IndustryLeisure Travel and DestinationManagementManaging Guest Experience in AttractionsAttractions ManagementLeisure Events and Entertainment ManagementCreative Concepts

b205H207H210H220H328

H341H345H346

t201

25

kEy FACTS

industry Partnersemerging skills most in Demand

Bespoke Customer Experience Business and Partnership DevelopmentBusiness Data AnalyticsCreative Content and Experience Development Digital MarketingEntrepreneurship in Events Sector

Experia Events KingsmenKoelnmesse PicoResorts World SentosaSingEx HoldingsWildlife Reserves Singapore

facilities

Event Tech LabExhibition GalleryExhibition Training Lab

Source: STB Year-in-Review 2018: Overall Tourism Performance ©2019, Singapore Tourism Board

tourism Receipts increased from

$27.3 billiOn to $27.9 billiOn,

a 1-3% increase over 2018

international visitor arrivals reached

industry trends in 2019

To find out more about this diploma or the full listing of entry requirements, visit www.rp.edu.sg/full-time-courses/diem

HAve A QuestiOn?

18.7 milliOn to 19.2 milliOn,

a 1-4% increase over 2018

26

R46

DiploMa in

RestauRant & culinaRY opeRations

The WorldSkills Kazan 2019 competition was tough as there were many different nations competing and many competitors were more experienced than me. However, the training I received from DRCO gave me confidence in my creativity, and with the support of my coaches, we did well. It was a special experience which not many people

get. That, plus everything I’ve learnt in the DRCO, is bound to serve me well in the future.

Diploma in Restaurant & Culinary Operations2019 Graduate

Currently serving National Service

jeROme lim en DA

Acquire business management and entrepreneurship skills to be an innovative and enterprising leader in food service management

Build knowledge and skills related to food and beverage operations as well as catering sales and marketing

Gain valuable real-world experiences through a 24-week Industry Immersion Programme with leading restaurant chains, institutional food services or catering companies

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embark on an adventure to discover the world of gastronomy and unleash your passion in the food and beverage (f&b) industry!

Get a taste of life behind the scenes of Singapore’s pulsating F&B industry with RP’s Diploma in Restaurant & Culinary Operations (DRCO). You will develop skills to manage an F&B business, master restaurant and culinary operations and handle catering management. You will also cultivate an enterprising mindset to build a successful F&B career.

Experience hands-on training in our three fully operational training restaurants and other well-equipped training facilities on campus. They provide the ideal learning environment for you to gain extensive training in restaurant, culinary and bar operations.

about the

DIPLOMA caReeROPPORTunITIES

Join the ranks of talented F&B experts and pursue careers as:

Institutional Food Services Management

Restaurant & Bar Manager

Catering Sales Executive/

Manager

F&B Cost Controller

F&B Sales and Distribution

Executive/Manager

F&B Operations Executive/Manager

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couRse

STRuCTuRE

GeneRAl mODules



G101 G107 G121 G951 G952 G953 G961 G962


b209 b215 b216 b218 b220 b321 H102 H208H209 H323

DisCiPline mODules


eleCtive mODules

EntrepreneurshipProjectCatering Management Foodservice Facilities Design

b101H300H330 H331




H931H932





Food and Beverage ManagementRestaurant and Culinary PracticumRestaurant and Culinary Practicum IICulinary Science and Kitchen OperationsRestaurant and Culinary OperationsRestaurant and Culinary Operations IIRestaurant Operations AnalysisRestaurant DevelopmentWine and Beverage Management

H213H216H217H218H230H231H232H233H234

29

170,000

5,000

kEy FACTS

More thanMore than

$8.9 billiOn

Enterprises

workers

Source: Skills Framework for Tourism 2018 by SkillsFuture Singapore

in annual operating receipts

7,000Around

Establishments

More than

Business ManagementDigital Services ManagementEntrepreneurship in Food Service SectorProductivity Management

f&b statistics

emerging skills most in Demand industry Partners

Ceylon Tea Services (Dilmah) Select Group The Lo and Behold Group Pte. Ltd. The Ritz-Carlton, Millenia Singapore

facilities

9th ave. Training Restaurant Culinary Demonstration LabOliva Training Restaurantwaters edge Training RestaurantWine & Beverage Lab

To find out more about this diploma or the full listing of entry requirements, visit www.rp.edu.sg/full-time-courses/drco

HAve A QuestiOn?

30

Business (formerly known as Business & Social Enterprise)

Consumer Behaviour & ResearchHuman Resource Management with Psychology

Customer Experience Management with Business

Hotel & Hospitality Management

Integrated Events Management

Restaurant & Culinary Operations

R57

coMMon businesspRogRaMMe

With more time to explore, you can discover your interests

Gain insights to the Business and Hospitality arenas

Seven diplomas from two RP Schools to choose from

even before making your choice of diploma, you can get down to business with our Common business Programme (CbP).

In the varied and dynamic world of business, where does one focus? The CBP allows you to sample what the School of Hospitality (SOH) and the School of Management and Communication (SMC) have to offer during the first semester of your first year. Through real-life situations, you will develop transferable skills and the core business principles that will see you through either course of study. RP’s Education and Career Guidance activities will further help you decide what’s best for you from SOH’s and SMC’s diploma programmes:

about the

PROgRAMME

31

MiniMuM

EnTRy REQuIREMEnTS

couRse

STRuCTuRE

GeneRAl mODules

In your first semester, you will study the following modules:

Critical Thinking and Problem SolvingCommunication in the Global WorkplaceInnovation and Practice Life Skills I Life Skills II ECG I: Exploring the Future of Work

G101 G107 G121 G951 G952 G961

MarketingMicroeconomics

b216 b220

DisCiPline mODules

From the second semester, you will study the modules that are allocated to a specific diploma programme from SOH or SMC.

1 - 6

1 - 6

1 - 6

enGlisH lAnGuAGe

mAtHemAtiCs (elementARy / ADDitiOnAl)

Any tHRee OtHeR subjeCts*In addition, you must have sat for one of the following subjects:Art / Art & Design, Business Studies, Combined Humanities, Commerce, Commercial Studies, Economics, Geography, Higher Art, Higher Music, History, Humanities (Social Studies, Literature in English), Humanities (Social Studies, Literature in Chinese), Humanities (Social Studies, Literature in Malay), Humanities (Social Studies, Literature in Tamil), Humanities (Social Studies, History), Humanities (Social Studies, Geography), Intro to Enterprise Development, Literature in English, Literature in Chinese, Literature in Malay, Literature in Tamil, Media Studies (English), Media Studies (Chinese), Music, Principles of Accounts

GRADefOR GCe O-level HOlDeRs

For the full listing of entry requirements, visit www.rp.edu.sg/full-time-courses/cbp

Scan to find out more about the Common Business Programme

32

9 woodlands Ave 9, Singapore 738964 | Tel: 6510 3000 | www.rp.edu.sg

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All rights reserved. Reproduction in whole or in part without permission is prohibited. Information is correct at time of print. occ/DEc 2019

school of hospitality · 2019-12-23 · understand hospitality management better. now that i am...

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