school of something faculty of other leeds university library libqual+ at leeds - one year on pippa...
DESCRIPTION
Planning the survey When? April 2006 How? Library Survey Group What? 5 local questions ? Who? Library staff DisciplinesTRANSCRIPT
School of somethingFACULTY OF OTHER
Leeds University Library
LibQUAL+ at Leeds - one year on
Pippa JonesHead of Customer Services, Leeds University Library
January 2007
One year on What have we learned about?
• Planning the survey
• Monitoring progress
• Analysing the results
• Reporting
• Next steps
Planning the survey
When?
• April 2006
How?
• Library Survey Group
What?
• 5 local questions?
Who?
• Library staff
• Disciplines
Disciplines
Population and
Respondents
by customised
discipline
Going live
• Mail box
• Monitoring progress
• Comments865 respondents
Topic Comments
Resources 246 Estates 186 Services 160 E-resources 156 General 140 Staff 139 Opening hours 129 Behaviour 89 Equipment 64 Information skills 28
• Radar charts
• Adequacy gaps
• Frequency of library use – bar charts
• Demographic data
• Comments
• Further analysis – 4 faculties
Analysing the results
All respondents – 2231
Ugrad – 1462 Postgrad – 504 Academic –183Staff - 98Library staff - 84
Core questions summary
Core questions - respondent type
Undergraduate – 1462 Postgraduate – 504
Academic –183
1. IC1 - Making electronic services available from home or office – all
2. IC2 - Library web site enabling me to find information on my own – 3rd UG, 4th PG and Acad
3. IC8 - Print and/or electronic journal collections I require for my work – 2nd Acad, 3rd PG, 6th UG
4. IC4 -The electronic information sources I need – 2nd PG, 3rd Acad
5. IC5 - Modern equipment that lets me easily access needed information – 4th UG, 6th PG
6. IC6 -Easy to use access tools that allow me to find things on my own – 5th UG, 6th PG, 5th Acad
Most important services Highest mean desire
Reporting
Know your target audience:• Library Strategy Group
- Strategic direction of service• Academic staff
- Managing expectations • Students
- Operational issues• Library staff
- Opportunity to thank
Benchmarking
SCONUL libraries Leeds University Library
What next?
• Action plan – in process• 2 year planning cycle • LibQual+ survey every year• Further investigations:
- opening hours- electronic resources- library premises plan