sciencelogic telepresence and videoconferencing management
TRANSCRIPT
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2012 ScienceLogic, All Rights Reserved.
2012 ScienceLogic Inc. All rights reserved
Erik Rudin, Senior Director, Product Management
Leo Nieuwesteeg, Senior Product Manager - Video
Steve Harriman, SVP of Marketing
February 2012
Embargoed until Feb. 28
Video ConferencingManagement Launch
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2012 ScienceLogic Inc. All Rights Reserved
2012 ScienceLogic Inc. All rights reserved
Company Overview
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Founded in 2003, first funded in 2010 95+ employees
170+ customers: service provider, public sector, enterprise
HQ in Reston, offices in Austin, London
64% per year CAGR 2004-2011
Backed by NEA
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2012 ScienceLogic Inc. All Rights Reserved
2012 ScienceLogic Inc. All rights reserved
ScienceLogic Value PropositionManage compute anywhere
Centralized IT operations and dynamic cloud managementvia a single software product that correlates critical ITfunctions
Performance, event, fault, availability, asset management
Service desk, automation Accurate, actionable views of IT service delivery across any
mix of physical, virtual and cloud environments
Increased IT operations efficiency
Customizable platform for service providers and corporate ITto create differentiated services that generate new revenuestreams
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2012 ScienceLogic Inc. All Rights Reserved
2012 ScienceLogic Inc. All rights reserved
Point Tools
Big 4 Frameworks
Narrow in scopeHard to extendNon-integratedRequire manual correlation
Old technologyLoose integration, at best, between acquired productsRetrofitted for virtualization and cloudRetrofitted for multi-tenancyExpensive to maintain
Single code base, database and web UIFully multi-tenantExtensible to support any device without engineering effortHighly customizableRapid time to value
What Makes Us Different
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Product Overview
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Service LevelManagement
Physical ITResources
Applications
EventManagement
Service DeskC & VideoConferencing
Physical Plant &Environmentals
CloudResourcesVirtualizedResources CloudManagement
IT Service Management
One product. Pre-integrated.
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Data CenterManagement
Asset Discovery &Management
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Monitor all resources
Cloud
Apps
OS
Systems
Network
Physical
Apps
Virtualization
Storage
Border
UC andVideo
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Platform - Key to our success
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EnterpriseArchitecture
Service
ProviderArchitecture
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New Video Management Solution
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Video Conferencing andTelepresence Success Model
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Ease of
Use
+ + = &ReliableService
RichInteractive
Experience
IncreasedVideo
Adoption
Clear
ROI
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Business RealityChallenges in Managing Video
IT strain growth in video can overwhelmand strain IT resources
Visibility limited view of the completeservice
Mixed vendor environment addscomplexity to video management
Trouble detection / Troubleshooting proactively detect video endpoint,infrastructure and/or network issues
Integrating video management disparate toolsets not fully integrated
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ScienceLogic Video Mgmt. Offering
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Comprehensive set of video management capabilities supporting CiscoTelepresence, Tandberg, Polycom and LifeSize
Pre-integrated IT management platform monitors video in tandem with ITinfrastructure to ensure optimal IT service delivery
A single IT management system for monitoring video endpoints and hostedor remote infrastructure
Asset/inventory management, health/availability stats, call detail records,in-call & historical quality statistics, customizable reporting/dashboardsFull management capabilities for multi-tenant operations to easily onboardnew customers and provide custom managed video services
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ScienceLogic Video Solution
Event
Management
AssetManagement
QoS and Call QualityManagement
Performance
ManagementDashboards Reports
Cisco VideoInfrastructure
(MCU, CTMS)
ComputeInfrastructure
(UCS)
Virtual /Physical Servers
3rd Party Integration
Ticketing
CollaborationApplications
Cisco Telepresence
TandbergEndpoints
PolycomEndpoints
LifeSize Endpoints
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Key Benefits Heterogeneous support for broad device
coverage across major 3 vendors
Help monitor video expansion
Provide foundation for managed video
Monitor and report on availability, utilizationand service quality
Key Features: Health and availability
Performance, config and asset inventory
Comprehensive set of event policies
Historical call quality and CDR metrics(Endpoints)
Dashboards and customer portal
Complete set of reports
Cisco TelePresence, Tandberg, Polycom,LifeSize SupportFeatures and Benefits
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Video Monitoring - Value PropositionFor Service Providers
Video Monitoring Service Operating Efficiency: Reduce swivel chair
management (one system to manage them all)
Multi-tenancy: Onboard new customers and providecustom services for each one using the same product
Customer Portal: Provide revenue-generating enhanced service offerings
Service Consistency: Across multi-vendor products Differentiation: Enable SPs to differentiate
their telepresence service offerings withbest-in-class monitoring
Visibility: Provide complete visibility into telepresenceand video conferencing deployment
Reporting: Simplify and automate customer reports
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Remote Monitoring
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Operational Support Services ScienceLogic ValueProvide visibility into videoequipment
ScienceLogic monitors all major vendorsvideo equipment
Provide visibility into each call ScienceLogic monitors every call on a minute
by minute basis to ensure qualityTrouble Detection ScienceLogic has a multitude of event policies
that provide details of the trouble beforecustomer complains
Trouble Notification ScienceLogic provides ability to send eventsto whomever, leveraging standardtechnologies (email, SMS, etc.)
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Operational Support
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Remote Monitoring Services ScienceLogic ValueHelp Desk ScienceLogic provides a ticketing system to
support a help desk and integrates easily withthird-party systems
Trouble Management ScienceLogic provides many features to support
trouble management including Auto ticket creation based on events Scheduled tickets Escalation policies Reports available to customers
Usage Reporting ScienceLogic provides extensive reporting
capabilities. These can be automaticallyprovided to customers on a periodic basis andmade available via a customer portal.
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TelePresence Services
Cisco TelePresence System Complex
Distributed
High expectations on quality, reliabilityand ease of use
TelePresence ScienceLogic ValueEquipmentMonitoring
Monitor support for all Cisco TelePresence endpoints andinfrastructure
Call QualityMonitoring
Monitor all TelePresence calls
Reporting Provides extensive usage reports to help calculate ROI
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Video Solution Dashboards
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EndpointAvailability
EndpointUsage
CDRs
TopologicalView
Video EventSummary
EndpointHealth
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Video Solution Dashboards
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Jitter
Packet Loss
InterfaceUsageDevice
Logs
DeviceCDRs
TopologicalMap
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Case Study
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Company: Video conferencing & managed services provider
Offering: Managed video service
Advantages:
Offer value-add proactive monitoring of the videoconferencingsystems they supply
Support Cisco TelePresence, Tandberg, Polycom & LifeSize
VNOC also uses ScienceLogic for:
Network monitoring
Event & fault management
Asset & configuration tracking
Knowledgebase
User dashboards & reports
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Video Management Architecture
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II
VNOC or IT
Operations
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Enterprise A - Hosted
Enterprise B - Managed
Remote Collector
InfrastructureEquipment
Integration
User Interface
Data Store Collection
NetworkFailover-Redirect
CollectorPool
MessagingPool
Management /Point Solutions?
Notification /Consoles Admin Portal
PrimaryDatabase
IntegrationServer
HostedInfrastructureEquipment
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Device Support MatrixDevice Type CiscoTelepresence Cisco (Tandberg) Polycom LifeSize
Endpoint
Codecs CTS Cisco (Tandberg) C-Series
HDX Express/Room/Team
500, 500-32,1000,1100, 1300, 3000,3010, 3200, 3210
Cisco (Tandberg) MXPSeries
VSX Passport
Cisco (Tandberg) E
Series
QDX Conference
Infrasrucure
Bridges CTMS, TPS Codian MCU
MSE 8000
Roadmap TBD
Gatekeeper VCS Roadmap TBD
Gateway Codian GW
Tandberg AMGIP GW
Roadmap TBD
Recording Server CTRS Content ServerIPVCR
Roadmap TBD
Element Manager CTS-Man, CUVC TMS Roadmap TBD
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Video Conferencing EndpointDevice Summary
Devicehealth at a
glance
Historicaldevice data
Device
discoverysignatures
SNMP basedperformance
metrics
Event Summary
SNMP basedinterface metrics
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Telepresence EndpointDevice Summary
Devicehealth at a
glance
Historicaldevice data
Device
discoverysignatures
SNMP basedperformance
metrics
Event Summary
SNMP basedinterface metrics
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Video Conferencing EndpointNear Real-Time and Historical Call Quality Metrics
Extensive
PerformanceMetrics
Select ortarget
historicaldata
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Video Conferencing EndpointConfiguration Data
Asset information
EndpointInterface Speed
QoS Settings
H.323 andSIP
Information
CallSettings
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Comprehensive Endpoint Reports
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Set of Reports for LifeSize, Polycom, Tandberg and Cisco
TelePresence Endpoints Usage reports (Chart and Table)
Availability report (Chart and Table)
Unavailability report (Chart)
Call Detail (CDR) report Inventory report
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ScienceLogic & Video ManagementSummary
One view into the complete videosolution plus the underlying ITinfrastructure
Heterogeneous support for Polycom,
LifeSize, Tandberg, Cisco TelePresence In-Call and historical call quality stats
Alerts for an array of availability andperformance conditions
Customizable dashboards fortechnicians and IT managers
Easy to install; rapid time to value
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Thank You!