1. 1. Curriculum Vitae: Scott Collins Address: 14 Guy Avenue, Palmerston North Telephone: (06) 3558209 Cellphone: 0212169161 Email: falcon2686@gmail.com Personal Strengths Im an enthusiastic and passionate IT and customer service customer service specialist with a considerable amount of call centre experience. I am goal orientated and always set high standards for myself while working hard to achieve them. Key Skills Summary My previous work experience has enabled me to interact positively with a varied range of people, both in terms of serving customers face to face and working within a team. I have strong knowledge in technology and IT problem solving skills with my UCOL qualifications and working as a contractor for the New Zealand Police IT Team. This also gave me lots of experience working with Microsoft Excel and Microsoft Office. Qualifications 2015 WorkSkills Training Programme This 8 week programme has given me the following skills: Practical work experience in a live call centre environment Typing speed of at least 40 words per minute with 100% accuracy Confidence and professionalism through practice and role play scenarios Self-management and personal development 2007 Treehouse Retail & Hospitality Course This course has given me: Substantial experience in customer service Exceptional skills with eftpos and cash handling Sharp insight into the retail world an how to introduce and sell items to customers 2006 UCOL (Universal College of Education) National Certificate in Computer Support Level 5 Academic Achievements Accomplished computer internet and network structure Desktop/ laptop computer repairs ( hardware and software)
2. 2. Information technology helpdesk problem solving and customer service Employment History 2012-2014 Affordable Cleaning Bay Of Plenty, Cleaner Cleaned and maintained businesses and residential properties Coordinated jobs and times Ordering cleaning products and maintaining stock for the company 2009- 2012 New Zealand Police ICT Service Center. IT Contractor Serviced & repaired desktop and laptop computers with viruses or hardware defects Data removal and recovery Set up local area networks and servers Storage warehouse and documentation of inwards and outwards goods 2008-2008 Four Square Super Market, shop and lotto assistant Worked behind the counter selling a wide range of groceries and products Lottery product sales and services, basic lotto machine repairs. Cooking, making sandwiches, serving hot drinks and ice creams to customers 2007-2008 Mobil Petrol Station, Rangitikei Street Sole charge while serving customers Eftpos/cash sales Maintaining cleanliness in the shop and on the forecourt Referees: Name: Sara Barker Title: Workskills Trainer Telephone: 0279072693 Name: Joanne Cleland Title: Workskills Trainer Telephone: 0274280418 Name: Tracey Smith (Affordable Cleaning Bay Of Plenty) Title: Manager Telephone: 0278208351 Name: Anthony Moult Title: Police ICT Service Centre Manager Telephone: 06 3513608 Name Phone number 2
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