scrabble your way up!
TRANSCRIPT
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Leadership Motivation
Communication Conflict/Negotiation Teamwork Ethics
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Motivating and inspiring Taking people to greater heights
Encourage people to push themselves toachieve the highest possible performance
What do you know about yourself as aleader?
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QUALITIES
Strong communication skills
Being a role model and being
organized
Build character
Make a difference
People-oriented skills
Skilful communicator Have integrity and honesty
Enable motivation
What leadership qualities do
you have?
CHARACTERISTICS
Ability
Knowlegede Experience Personality
How do you defineleadership?
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Is a good teacher
Does not put down
those they are working
with
Gets the most from
those they are working
with Works within the
framework of the rules
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INGREDIENTS
Create and practice values
Develop committedfollowers Inspire accomoplishments Model appropriate
behavior Focus attention on
important issues Connect the group to the
outside world
WHAT IS SUCCESSFULLEADERSHIP
Enables employees to learn
How to lead and follow within
the team
How to make good decisions
Not to be afraid to fail
Character values
To be the best they can be What other ingredients are
important to be a successful
leader?
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Leadership that pulls together people with diverse
talents, backgrounds, experiences and interests,encourages them to step up to responsibility andcontinued achievement, and treats them as fullscale partners and contributors.
Leadership is not about memorising techniques ordevising the perfect game plan. It is about reallypaying attention to people really believing them,really caring about them, really involving them.
(Peters & Austin, 1985)
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What is motivation?
The effort or how hard people work
1. Intrinsic Motivation Motivation comes from performing work
2. Extrinsic Motivation Behavior performed in order to recieve
awards
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It is an intrinsic and internal process
Encourages people to achieve goals
Influences project productivity
Creates an environment ofsatisfaction
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FINANCIAL TECHNIQUES
Salary raise
Bonus Rewards allowances
NON-FINANCIAL TECHNIQUES
Promotion
Praise Appreciation Job enrichment Participation in
mangement
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KEY APPROACHES TOMOTIVATON
Meeting basic human
needs Designing jobs that
motivate people Treating people equitably Enhancing the belief that
desired rewards can beachieved
INDIVIDUALS MUST BE:
Allowed to perform the
tasks they were hired for Stimulated to go beyound
routine performance andbecome creative andinnovative in their work
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Achievement
motivation
Competence
motivation Power motivation
Attitude motivation
Incentive motivation
Douglas McGregors
x and Y theory
Maslows theory
Victor Vroomsexpectancy theory
McClellands learned
needs Motivator-Hygiene
Model
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X = employees do
not like to work
They will attempt to
avoid responsibilitiesas much as possible
All this results inpunishment from the
manager
Y= employees give
effort
They have self-control
and take responsibilityas much as possible
All this results inawards from the
manager
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Three motives are Power motive
Affiliation motive Achievement motive
Provides periodic performance feedback
Provides good role models
Helps employees modify self-image
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MOTIVATOR FACTORS
Work itself
Recognition Advancement resonsibility
HYGIENE FACTORS
Company policy and
administration Technical supervision Salary Working conditions Interpersonal relations
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1. EmployeeIdentifies need
2. Employeesearches forways to identifythese needs
3. Employee selectsgoal-directedbehaviors
6. Employeereassess needdeficiencies
5. Employee
receives eitherrewards orpunishments
4. Employee
performs
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WHAT IS COMMUNICATION?
It is a two-way process
Listening is a foundation toeffective communication
COMMUNICATION IS NEEDEDFOR:
Exchanging information
Making plans or proposals Reaching agreements Executing decisions Sending and fulfillings
orders Conducting sales
What gets communicated, depends upon how one LISTENS!
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Verbally
Non-verbally
Written
Technological
It can be:
Aggressive Submissive Assertive
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Communicating in an organization itself. Upward communication: communication/information
flowing from lower levels to upper level positions ( from
subordinates to superiors)
Downward communication: provides enablinginformation ( giving instructions for example)
Horizontal communication: involves coordinating
information (problem solving)
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Communication with people outside of theorganization
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Conflict is caused through1. Poor communication
2. Lack of openness
3. Failure to respond to employees needs
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Task conflict Conflict about goals at the working place
Relationship Conflict Conflict about interpersonal relationships
Process Conflict Conflict on how work should be done
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FUNCTIONAL
Conflict that supports goals
of a group and improvestheir performance
DYSFUNCTIONAL
Conflict that hinders group
performance
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Negotiation is a process in which two or moreparties exchange goods or services and an
agreement is made on both sides.
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Distributive Bargaining:win-lose situation in ashort-term relationship
Integrative Bargaining:
win-win situation in a
long-term relationship.
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TOG
ETHER
EVE
RYONE
ACH
IEVES
MOR
E
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Good communication and social skills we instead ofme
Individual accountablilits Personal responsibility Group processing Shared goals Processes for conflict resolution
Teams are dynamic, not a fixed entity!
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Get acquainted and
feel comfortable with
fellow members
Develop ground norms Communicate and
work cooperatively
Begin trusting each
other
Any other ideas?
Fundamentals of good
teamwork
Trust
Felixibility Good manners
Sharing information
coaching
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FORMING
People feel uncomfortablewhen they first jon a teamor group
We need to think abouthow we can unit peopletogether
STORMING
There may be sometensions when groups firstcome together
This should be dealt with atthe very beginning
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NORMING
Teams develop trust, theybegin to share ideas andthey agree on what needsto be achieved
PERFORMING
Credit should be givenwhere acceptable.
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Derived from the greek
word Ethos referring
to character and
sentiments of society.
Treat others as you
want to be treated Repect
Honesty trust
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Principles and
standards which guide
behavior in the world
of business Right or wrong,
acceptable or
unacceptable behavior
within an organization
Influences on ethical
behavior
Personal value
Supervisor influence
Performace pressure
Peer pressure
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Meeting deadlines
Helping the
organization
survive
Saving job
positions
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Dealing with ethicaldilemmas:
1. Recognize the ethicaldilemma
2. Get facts
3. Indentify options
4. Test each option (is it
legal, benefical etc)5. Decide which option to
follow
6. Take action
One of the most common ethical dilemmas occurs when a companys culture conflictswith an employees personal ethics.
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Business operates within the society Business survives on ethical means
Trust of employees Image Overall benefit
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Adnan. (February 4, 2008). Business Communication and itsTypes. Retrieved fromhttp://www.rizwanashraf.com/2008/02/04/business-
communication-and-its-types/ Siddique, M. (December 22, 2012).Conflict and Negotiation
Presentation. Retrieved fromhttp://de.slideshare.net/mansoor2506/conflict-and-negotiation-presentation
Government of South Australia. (2006). Introduction toworking in Teams. Retrived from www.ofv.sa.gov.au
Hinkson, J. (2001). The art of team coaching. Canada:Warwick Publishing Inc.
S h h ( ) O l hth
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http://www.rizwanashraf.com/2008/02/04/business-communication-and-its-types/http://www.rizwanashraf.com/2008/02/04/business-communication-and-its-types/http://de.slideshare.net/mansoor2506/conflict-and-negotiation-presentationhttp://de.slideshare.net/mansoor2506/conflict-and-negotiation-presentationhttp://www.ofv.sa.gov.au/http://www.ofv.sa.gov.au/http://de.slideshare.net/mansoor2506/conflict-and-negotiation-presentationhttp://de.slideshare.net/mansoor2506/conflict-and-negotiation-presentationhttp://de.slideshare.net/mansoor2506/conflict-and-negotiation-presentationhttp://de.slideshare.net/mansoor2506/conflict-and-negotiation-presentationhttp://de.slideshare.net/mansoor2506/conflict-and-negotiation-presentationhttp://de.slideshare.net/mansoor2506/conflict-and-negotiation-presentationhttp://de.slideshare.net/mansoor2506/conflict-and-negotiation-presentationhttp://de.slideshare.net/mansoor2506/conflict-and-negotiation-presentationhttp://www.rizwanashraf.com/2008/02/04/business-communication-and-its-types/http://www.rizwanashraf.com/2008/02/04/business-communication-and-its-types/http://www.rizwanashraf.com/2008/02/04/business-communication-and-its-types/http://www.rizwanashraf.com/2008/02/04/business-communication-and-its-types/http://www.rizwanashraf.com/2008/02/04/business-communication-and-its-types/http://www.rizwanashraf.com/2008/02/04/business-communication-and-its-types/http://www.rizwanashraf.com/2008/02/04/business-communication-and-its-types/http://www.rizwanashraf.com/2008/02/04/business-communication-and-its-types/http://www.rizwanashraf.com/2008/02/04/business-communication-and-its-types/http://www.rizwanashraf.com/2008/02/04/business-communication-and-its-types/