scrm cloud

17 Quai Voltaire, 75007 Paris, France - S.A.S. au capital de 1 000 euros - SIRET : 800 545 808 000 19

We help brands monitor, analyse & engage in social conversations.


Professionally managed Social media Monitoring, Analytics and Engagement solutions customised for your organisation We render unstructured social media buzz understandable for everyone in the organisation by providing a professionally managed social media monitoring & analytics solution.

No more need to buy additional professional services with your technology platforms. The SCRM Cloud is not just a great technology platform but it’s a professionally managed enterprise-class solution for your social and online media monitoring, analytics and engagement needs across your organisation.

Unlike most other vendors we don’t just sell you the technology, but we make sure that what you get is customised exactly towards your business’s individual needs, and that it stays that way.

Powered by world-class technology covering +500M sources including social networks, image & video sites, forums, blogs and news sites

We help you benchmark and measure your brand, products and campaigns against competition as well as identifying and developing individually tailored metrics for your business and industry.

Quickly engage in relevant conversations with customised mention streams that display exactly the data you’re after.


Professionally managed solution by our small team of industry experts. No need to spend time learning about Boolean query writing, how to filter the data or build the data charts, a managed solution means that we do all that for you.

So much more than just technology We’re not just providing an enterprise-class technology platform, but unlike other technology vendors we’re actually offering a professionally managed solution, meaning that we’ll take care of writing queries, cleaning data and building your dashboards saving you valuable time and costs.

Our small team of industry experts are real experts in their field being ex. Head of Social Media, Data Scientists and PhDs.


Who should use the SCRM Cloud, and how? SCRM Cloud is a complete enterprise-class solution for all your social media monitoring, analytics and engagement needs across your company and organisation. It’s highly scalable and requires no technical integration to work, just a browser and internet connection.

Our users extend beyond your Social media manager and Community management team, with users such as Customer service, Marketing, Communications, PR and Sales Managers all find business critical use cases in our solution.

Examples of how our current clients use Social Monitor:

• Analyse your marketing, promotion and event activities • Understand the online reach of your sponsorships • Measure and benchmark your sales campaigns • Customer acquisition • Customer service outreach • Community management • Audience profiling • Competitive benchmarking & analysis • Social selling • Product feedback & innovation


We’re trusted by some of the World’s leading brands and organisations Where very honoured and humbled that some of the world’s leading brands across verticals such as Luxury, online gaming and fashion have already entrusted us.

Being a small team based in Paris and working with some of the best technology partners in the World has allowed us to stay nimble and do amazing things with our clients.


Dashboard features tailored after your needs We know that each client have their own specific needs, that’s why we offered to tailor every setup individually to each of our clients’ needs.

Your C-level executives will want to see only the immediate high-level data whilst your community manager will want to dig as deep as possible into every data set.

That’s why every dashboard tab, descriptive text and component placement can be customised according to your and your users individual needs.

Online dashboards built and tailored according to your specific needs

Report your brand’s share-of-voice against competition over time and

across any channel


Measure and benchmark online buzz from your marketing campaigns,

events and sponsorships

Compare your brand towards competition on industry topics such as

Products, Services, Behaviours, Topics etc.

Earned vs. Published mention ratio across any brand and organisation

Understand who are the key influencers across all brands and topics

See who are the most popular channels, sites and page types

Measure and benchmark metrics data for any Twitter profiles and Facebook pages

Real-time feed of brand mentions

Engage directly using Hootsuite Enterprise*

*Available depending on price plan


About us

Our vision is to structure all online data related to brands, products and services rendering it useful for businesses.

The SCRM Cloud was founded by Joakim Nilsson in 2014 after having recognised the growing need for businesses to do more with their social media monitoring data.

Having been in the digital space for +10 years, Joakim was the Head of Social Media of the Betclic Everest Group in Paris overseeing the strategic direct and implementation of social media programs across the group’s different consumer brands.

Our office is located in central Paris on 17 Quai Voltaire in the 7th arr.


Joakim Nilsson, Managing Director, SCRM Cloud Email. [email protected] Mobil. +33 6 98 63 23 91 LinkedIn. linkedin/in/joakimnilsson Twitter. twitter.com/joakimnilsson SCRM Cloud S.A.S 17, Quai Voltaire, 75007 Paris, France www.scrmcloud.com

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