sd board of regents undergrad annual fee initiation fee ......sd board of regents undergrad annual...

(Continued) ****************************************************************************** DRAFT MOTION

Review the updated pricing options and determine whether there is interest in exploring SSC as an alternative early alert solution.

ACADEMIC AFFAIRS COUNCIL

AGENDA ITEM: 4 – C (2)

DATE: August 28-29, 2018

****************************************************************************** SUBJECT

System Interest in Student Success Collaborative

CONTROLLING STATUTE, RULE, OR POLICY None

BACKGROUND / DISCUSSION Over the past three year AAC has reviewed the options available for adopting the Student Success Collaborative (SSC) available through the Education Advisory Board (EAB). South Dakota State University has been a member of the collaborative since 2012, and USD joined in 2015. A presentation related to the SSC was made by EAB staff during a webinar in May 2015 involving a majority of campus personnel. Following the presentation, EAB representatives provided the fee structure below for the Regental institutions if any were interested in pursuing SSC membership. At the time, the provosts from the four institutions opted to continue using Starfish as the primary early alert solution. The contract was then renewed in 2017. SD Board of Regents Undergrad Annual Fee Initiation Fee

Black Hills State University 4,002 $ 136,000 $ 54,000 Dakota State University 2,876 $ 78,000 $ 31,000 Northern State University 2,826 $ 77,000 $ 31,000 SD School of Mines and Technology 2,328 $ 68,000 $ 27,000

Under the current Starfish agreement, each of the four participating institutions are responsible for the cost referenced below:

BHSU – $22,894 DSU – $14,761 NSU – $15,843 SDSM&T – $19,101

System Interest in SSC August 28-29, 2018 of 2 IMPACT AND RECOMMENDATION

Representatives from EAB have once again inquired about system level interest in adopting the SSC package. Attachment I & II provide additional details related to the updated pricing options if a system adoption were to be supported. Council members should review the materials and be prepared to discuss campus level interest in exploring this option further.

ATTACHMENTS Attachment I – EAB Student Success Collaborative Proposal

Attachment II – EAB Campus Transformational Change Readiness

The South Dakota Board of

Regents

Student Success Proposal

August 1st, 2018

ATTACHMENT I 3

©2017 EAB Global, Inc. • All Rights Reserved. eab.com

Student interactions annually

1.2B+

Individuals on our student success management system

1M+

Institutions we are proud to serve

1,200+

Start with best

practices research

› Research Forums for presidents,

provosts, chief business officers,

and key academic and

administrative leaders

› At the core of all we do

› Peer-tested best practices research

› Answers to the most

pressing issues

Then hardwire those insights

into your organization using

our technology & services

Enrollment Management

Our Enrollment Services division provides data-driven undergraduate and graduate solutions that target qualified prospective students; build relationships throughout the search, application, and yield process; and optimize financial aid resources.

Student Success

Members of the Student Success Collaborative use research, consulting, and an enterprise-wide student success management system to help students persist, graduate, and succeed.

Growth and Academic Operations

Our Academic Performance Solutions group partners with university academic and business leaders to help make smart resource trade-offs, improve academic efficiency, and grow academic program revenues.

Goal: Make education smarter

1

ATTACHMENT I 4

https://www.eab.com/


Campaign Management

Improve advisor efficiency and promote proactive advising with targeted, mass outreach to students, including responsive scheduling and tools to monitor campaign results

Major Selection Guidance

Enable students to initiate their own major and career exploration through interactive questionnaire and real-time career data

Coordinated Care Network

Coordinate campus-wide student support through observational early alerts, case referrals, closed-loop reporting, and centralized interaction records like notes, documents, and customizable permissions

Appointment Scheduling

Provide faculty and staff with flexible appointment scheduling and tools to promote better planning and availability management, including physical space management

Predictive Analytics

Understand both cohort-level and individual student risk to facilitate timely and strategic care across all students groups

Historical Trend Analytics

Identify opportunities and evaluate patterns of student success, risk, and failure using historical analyses at the institution and program level

SSMS Activity Analytics

Access aggregate and line item reports on student groups, alerts, assignments, cases, appointments, and attendance

Population Health Analytics

Track key academic performance and progress indicators with dashboards that help identify intervention opportunities across discrete student populations

Smart Student Profile

Provide intelligent and actionable student data (academic, financial, behavioral) to support holistic and strategic student care

Guided Onboarding

Provide personalized onboarding guidance tailored to different student types (i.e. first generation, veteran, parent, etc.) and organized by due date

Multi-Modal Student Communications

Engage with individual and groups of students through email and text directly through the platform

College Milestone Guide

Enable students to connect to their personal student success team, plan their week, and receive customized guidance, such as tips and reminders, to stay on track

STRATEGIC CAREINTELLIGENCESMART

GUIDANCE

For Administrators

For Faculty and Staff

For Students

Effectiveness Analytics Analyze and compare the progress and performance of student cohorts over time to assess the impact of interventions, including those originating in the SSMS such as communication and appointments with support services across campus.

Degree Planning

Provide students (and advisors) with seamless course selection and planning tools to improve student decision-making and empower advisors to teach and coach, and promote timely degree completion.

Scheduling & Registration

Give students an interactive calendar and tools to schedule their courses; includes automated schedule suggestions and one-click registration, integrated directly with the SIS

SMART GUIDANCEACADEMIC PLANNING

For Students and Staff

Scaled Communication

Allow support providers to easily interact with students, and empower students to take ownership of their own journey through timely, customized mobile interventions and mobile enabled scheduling tools

EAB’s Student Success Management System Offering

ATTACHMENT I 5



EAB is pleased to offer schools within the South Dakota Board of Regents membership in the Student Success Collaborative. In offering this partnership, EAB is extending a highly preferred fee structure in recognition of the robust partnerships at University of South Dakota and South Dakota State University and acknowledges the financial hardships faced by individual campuses. The parameters for this proposal are outlined below.

Partnership Overview

Preferred Pricing for each campus is based on the following:

The preferred fees include access to the Strategic Care and

Intelligence modules. The Smart Guidance and Academic Planning

modules would need to be purchased for an additional fee.

At least three schools must join by December 15th, 2018. After these

dates, fees are subject to change.

All historical and current data will be provided through Colleague

Student Information System for each campus; once Banner is fully

implemented there will be a $10,000 system conversion fee per

campus for each campus under 5k students; $20K system conversion

per campus for SDSU and USD if done in conjunction with additional

three campuses.

Preferred pricing is contingent on the continued participation in the

Student Success Collaborative by University of South Dakota and

South Dakota State university. If either of those memberships are

discontinued, the preferred annual membership fees noted below will

increase.

EAB will be named the sole provider of Student Success Management

system for all South Dakota Board of Regents institutions.

EAB will provide Basic Service level of consulting support; can upgrade

to Standard level of support for an additional $15,000 per campus

(Note: SDSU and USD both receive the Standard level of support).

Details about Basic vs. Standard level of support included in separate

document).

Pricing assumes a commitment to a five year partnership for each

campus.

ATTACHMENT I 6



In order for implementation to run smoothly, each campus must agree to the following four requirements. For each requirement not met, the listed fee will be incurred for each campus.

Campus Technical Requirements

Member Requirements

Assessment for

Non-compliance Per

Campus

1

Identify project team within the first week of the Membership

Term and meet with EAB within 90 days of the start of the

Membership Term for an onsite project kick-off led by EAB

$5K

2Identify a technical Lead and participate in a Technical Planning

Call within the first four weeks of the Membership Term$5K

3

Use EAB Data Integration Services (DIS) and provide EAB DIS

access to Banner system within two weeks of the Technical

Planning Call

$15K per source

system

4

Designate application administrators who will own recurring

training and configuration support on the member side 8 weeks

prior to the scheduled Go-Live

$5K

ATTACHMENT I 7



Assuming the aforementioned partnership parameters are agreeable, EAB is pleased to extend the following preferred fee structure to the eligible campuses.

Proposed Partnership, YOUR INSTITUTION

Preferred Fee Structure for SDBOR

Per Campus Pricing One-Time Fee Annual FeeAnnual Travel

Fee

Student Success

Collaborative

• Intelligence

• Strategic Care

$28,000 $45,000* $3,000

Black Hills State University

Northern State University

Dakota State University

South Dakota School of Mines

Eligible Campuses

* Five year commitment with a reduction to EAB’s standard annual price increase of 5%. New annual price increase is 3% (accounts for ongoing product development)

ATTACHMENT I 8


Washington DC Richmond Birmingham Minneapolis

P 202.266.6400 F 202.266.5700 eab.com

ATTACHMENT I 9



©2018 EAB Global, Inc. • All Rights Reserved eab.com

Hidden Barriers Can Disrupt the Implementation and Adoption of Technology

Source Karp, M. M., & Fletcher, J. (2014). Adopting new technologies for student success: A readiness framework. New York, NY: Columbia University, Teachers College, Community College Research Center.

Is Your Campus Ready for Transformational Change?

Across 500+ implementations we have learned and identified crucial questions leaders must ask to assess their colleges’ level of readiness. A sample of those questions are below. Once you have determined from discussion and conversations the the level of support you need, pair it up against our service offerings to ensure outcomes maximization.

Does your college have the hardware, software, networks and human resources to support the technology?

What are the current patterns of IT use? Will adoption be a challenge?

What levels of experience exist with IT implementation among staff?

Do current administrative and technical resources exist to support the project?

Is there staff capacity to continue providing training to end-users after launch?

What are the incentives to encourage participation in this project?

Is there clarity of mission which articulates the clear outcomes desired?

Is there a clear communication channel to discuss practices, plans, and challenges?

Do multidisciplinary teams exist to implement technology throughout the campus?

Why is there a need for reform?

What is the perceived vision of benefits from technology?

What is the level of functionality needed?

An incorrect assessment can lead to:

Longer implementation timelines, low student adoption and usage, and limited adoption with faculty, advisors, and campus staff.

Technology Infrastructure

Organizational Readiness

Student Success Resources

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There are no shortcuts to successful implementation and EAB firmly believes in the importance of change management in setting members up for success. As such we intentionally believe in a consistent approach for all members in the first year.

Setting You Up For Success In The First Year

BASIC STANDARD PREMIUM

PEOPLE

Student Success Strategic Leader

Launch Consultant

Implementation Analyst

Accelerator ConsultantNot included Not included For 3 Month Accelerator

PROJECT MANAGEMENT

Data Integration Services

Change Management Support. Focus is on best practice recommendations and resource walkthrough which could include process audit, tech audit, stakeholder discussions, organizational readiness, etc. (as appropriate)

+ 1 Accelerator in Year 1

Leadership Check-ins 2 times monthly 2 times monthly Weekly (as needed)

Launch Onsites Up to 3 Up to 3Up to 3 plus 3 additional

accelerator onsites

TRAINING SUPPORT

Train the Trainer Workshop

Self-Service Training Resources Available

New Member Launch Intensive in DC (for program leadership)

Rich owning this slide

All three levels are part of the Student Success Collaborative with access to our best practice research, professional development opportunities, toolkits, webinars and access to our CONNECTED national meeting

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We provide several options for ongoing support based upon an institution’s technology readiness and support structure. 99% of our members take the standard or premium option so that we can provide a higher degree of support to drive lasting impact.

Carrying the Momentum Beyond The First Year

BASIC STANDARD PREMIUM

PEOPLE

Student Success Strategic Leader

Accelerator ConsultantNot included Not included For 3 Month Annual Accelerator

(see appendix)

Member Support Team for Technical Questions and Issues (all members with same SLA)

ONGOING SUPPORT

Train the Trainer Workshop Refresher Not included Up to 1 a Year Up to 2 a Year

Self-Service Training Resources Available

Release Documentation and Training Materials

DRIVING IMPACT

Leadership Check-ins Quarterly Up to Monthly Up to Bi-Weekly

Strategic Onsites Zero* Up to 2**Up to 2 plus additional accelerator

onsites (~3)

Executive Strategic Update Not included Annually Semi-Annually

Impact Assessment Not included Annual Impact Analysis Annual Impact Analysis

Service Plan/Opportunity Assessment Not included Annually Semi Annually

Ad-hoc calls/email support by Strategic Leader (examples include: phased roll-out support, configuration and content recommendations, workflow best practice discussion, toolkit walkthroughs, delving into analytics with other academic leaders, campaign calendar support/creation, etc.)

Not included Typical turnaround for email/calls is 1-2 business days

Typical turnaround for email/calls is 1-2 business days

Rich owning this slide

*One onsite a year can be purchased for $10K

**One additional onsite a year can be purchased for $5K

All three levels are part of the Student Success Collaborative with access to our best practice research, professional development opportunities, toolkits, webinars and access to our CONNECTED national meeting

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Examples of Common Accelerator Efforts

Appendix: Student Success Accelerators

Advising Redesign

3

EAB will identify areas of improvement and provide data, process, technology and training recommendations to help shape your student success efforts. Areas of assessment include:

• Onboarding & technologies

• Resources & career engagement

• Financial aid

• Academic advising

• Program selection & course registration

• Graduation management

• Student success management

Accountability

2

Are you struggling to put the right people and resources in the right places? EAB can uncover the administrative, organizational, and technological barriers to student success at your institution, and employ the best practices that will transform your organizational structure to mitigate these barriers. We will assess what data is being tracked, to whom it is shared, and whether it is being optimally leveraged. Finally, we will ensure there is an appropriate owner for student success, and all stakeholders are aware of their distinct roles in the mission.

Faculty Engagement

4

Faculty spend more time with students than any other stakeholder on campus. Six key roles include:

• Removing curricular barriers to completion

• Redesigning academic policies

• Supporting evolving advising models

• Enhancing learning experience

• Flagging signs of student risk

• Mentoring rising-risk student groups

EAB can assess your faculty culture and provide resources so you know what to expect of units, committees, and governance bodies; individual faculty; and help you create a foundation to hardwire a student success culture.

Student Communications

5

Redesign your student communications platform so every student gets the right message at the right time across their college journey. Imagine no more flooded inboxes or questions about university processes or policies, and staff know who is sending critical communications to which students. EAB can help you design a strategy and build content that will transform how students receive and act on critical information.

Institutional Student Success Diagnostic

Academic advising is a critical resource to help students stay on path.

Does your advising program align with best practices in these areas?

• Mission & Goals

• Organizational Structure

• Technology

• Training & Development

• Policies/Processes

• Accountability

EAB can recommend areas of improvement that might include standardization of processes, enhanced training, strategically assigned caseloads, and aligning performance to institutional student success goals.

1

An Accelerator Consultant will partner with your EAB team around one of the specific focus areas for a 3 month intensive effort including:

• Current state diagnostic report summarizing strengths and weaknesses, as well as, recommendations for improvement categorized by data, process, technology, and training

• Development of project plans (both to accelerate the technology gains as well as outside the technology) to execute recommendations

• Partnership with key stakeholders to share research and best practice presentation diagnostic

• 3 project management onsites for accelerating technology impact on the focus areas, process improvement sessions, team launches, etc.

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